Villa, 1 Bedroom, Ocean View | Egyptian cotton sheets, premium bedding, pillow-top beds, minibar
Check availability

Reviews of The Ritz-Carlton, Koh Samui

5 out of 5
The Ritz-Carlton, Koh Samui
9/123 Moo 5, Tambon Bophut, Koh Samui, Surat Thani

Reviews

9.2

Wonderful

Rating 10 - Excellent. 151 out of 207 reviews" "
Rating 8 - Good. 30 out of 207 reviews" "
Rating 6 - Okay. 16 out of 207 reviews" "
Rating 4 - Poor. 8 out of 207 reviews" "
Rating 2 - Terrible. 2 out of 207 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Jacqueline

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Ashwin, Pymble

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 6 nights in Mar 2024

4/10 Poor

Randeep

Disliked: Staff & service
Service
Stayed 4 nights in Mar 2024
Response from USMRZ on 4 Apr 2024
Dear Randeep,Thank you for taking the time to post a review of your stay at The Ritz-Carlton, Koh Samui.We appreciate your feedback in regards to the service during your stay with us and will make sure to pass your concerns to the team.Thank you once again for sharing your experience. We hope to have the pleasure of welcoming you back to The Ritz-Carlton, Koh Samui in the future.Best regards,The Management

6/10 Okay

Sid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Buggy / golf cart is needed to go around the property and at times the wait can be 10-15 mins.
Stayed 4 nights in Mar 2024
Response from USMRZ on 4 Apr 2024
Dear Sid,Thank you for taking the time to post a review of your recent experience at The Ritz-Carlton, Koh Samui.We apologize for the inconvenience you experienced regarding the buggy waiting time, and we sincerely appreciate you sharing your feedback. Rest assured, we will convey your concerns to the team.We hope to have the opportunity to welcome you back in the future.Best regards,The Management

8/10 Good

IVY TAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall, we like the hotel. Is a big hotel where the rooms are distributed across few buildings or blocks and it is not noisy. However, we were allocated to a ground floor unit with no view which is not to my liking. The landscape of the property can be improved. I was shocked to see a snake and a frog outside of my unit. I didn't highlight to the staff as my unit is close to the nature and on the ground floor. So, for people whom are not nature lover, you might not like the ground unit. Lastly, for stayers whom has tour plans, maybe this hotel might not be a suitable ones as it takes a bit of time and the inconvenience of getting out of the hotel. They will get a buggy to pick you up from the room to the reception, then you can order a hotel transport or taxi to get out of the hotel. This is my first time to Koh Samui, i didn't know the taxi fare is not by metered. Grab is limited, and they have a lot of restricted pick up area which is quite annoying too. Other than the inconveniences, the overall stay in Ritz was still pleasant.
Stayed 4 nights in Mar 2024
Response from USMRZ_Marketing on 2 Apr 2024
Dear IVY TAN,Thank you for taking the time to share your recent experience at The Ritz-Carlton, Koh Samui. We're delighted to hear that overall, you enjoyed your stay at our resort and appreciated its tranquil atmosphere.We understand your concerns regarding the allocation of your ground floor unit without a view and the encounters with wildlife near your accommodation. We sincerely apologize for any discomfort this may have caused. While our proximity to nature is one of our distinguishing features, we acknowledge that it may not suit everyone's preferences. We also appreciate your comments regarding transportation logistics and the inconvenience it may have caused in accessing tours and taxis. Despite these challenges, we are pleased to hear that you still found your overall stay at our resort pleasant. We hope to have the opportunity to welcome you back in the future, ensuring a more seamless and enjoyable experience.Best regards,The Management

8/10 Good

Dominic

Stayed 6 nights in Mar 2024

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything here is wonderful. The breakfast buffet is lovely, service exceptional and the beach and pool area never felt crowded. The beach is a bit rocky, so if you have small children you’ll prefer the pool.
Stayed 6 nights in Mar 2024
Response from USMRZ Team on 20 Mar 2024
Dear Desiree,Thank you for taking the time to post a review of your recent stay at The Ritz-Carlton, Koh Samui. We are absolutely delighted to hear that you had a wonderful experience during your stay with us.It brings us joy to know that you found our breakfast buffet delightful and that our service exceeded your expectations. We're thrilled to hear that you enjoyed our beach and pool area. Your observation about the beach being a bit rocky is duly noted, and we appreciate you bringing it to our attention. For families with small children, our pool area indeed offers a safe and enjoyable alternative.We value your feedback as it helps us continually improve and enhance our guests' experiences. We hope to have the pleasure of welcoming you back for another fantastic stay in the near future.Best regards,The Management

10/10 Excellent

Kaylee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel I’ve ever stayed at! So beautiful and clean. Rooms are immaculate, food was amazing, pool was terrific. Truly don’t have a bad thing to say about this resort. I also really appreciate their allergy postings at the buffet—helped me to avoid nuts during my stay. All the staff was so friendly and helpful. I’d definitely stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved out stay there! The staff, facilities, location, everything was top notch
Stayed 2 nights in Jan 2024

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service
This is a beautiful resort very spread out and very isolated. In the very north of the island. I'm handicapped with difficulty walking. to get anywhere You have to call and get a buggy ride. This was quite annoying as every time we wanted to go anywhere we had to wait in the hot sun usually with other people Vying for the first buggy that would show up. We did find it isolated, but perfect for the vacation that my family needed to reconnect. It was also very inconvenient to get to town and other parts of the island where there was more action, and we always found the shuttles to be full, which created anxiety never knowing if we'd have to book a private ride to go anywhere. The staff were quite good. Karl is the general manager who did a great job taking care of us personally, I was disappointed with the condition of the pool and especially the lounge chairs in the cushions , the beach area was not maintained at all and sorry to report that the condition of the cushions and the lounge chairs were disgustingly dirty. I know the warning the beaches made out of seashells and very difficult almost impossibly painful to walk without shoes. There is no place to swim in the ocean at this resort for anyone wanting to have more excitement variety entertainment I would find a place closer to town.
Stayed 4 nights in Feb 2024

10/10 Excellent

Takashi, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Pooja

Travelled with family, Travelled with group
Disliked: Room comfort
The property is great however the service is poor and way way below Ritz Carlton standards Buggies took 30 mins for pick up every time we called for it. Pasta had carrots. The beach is a pebble beach whereas if you go to areas like ark bar, the beach is a perfect sand beach. We requested buggy driver to stop at one of our rooms to check if we had left our one of our child's stuff, he didn't budge and told us ' when in Thailand you only follow'. Overall I would not go back to this property again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

6/10 Okay

Lloyd

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Upon arrival, the bedding configuration that was booked was not available. Also on check in, we were informed that all restaurants had to be booked in advance. Once we had arrived at the room, we weren't able to reach reception with our in-room phone because the line was engaged and this was with multiple attempts. Thankfully the reception staff also gave us a WhatsApp number. However, they informed us that there was no availability for a restaurant that evening and only room-service was an option. We were quite disappointed with this level of service - if this was the case, why weren't we informed before arrival? I also shared my issues on my check-in feedback request and no action was taken to rectify it during our stay. Overall, not the service level I would expect from a Ritz-Carlton Hotel.
Stayed 3 nights in Jan 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jan 2024

8/10 Good

Donald Bradley, Kitchener

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice but requires staff to move you around in cart due to size and hills. They have a shuttle to shopping several times a day but is generally very secluded. All the staff are fantastic and food good. Our room was getting a little dated and needs some upgrading but nice a spacious with outdoor patio and plunge pool.
Stayed 11 nights in Jan 2024

6/10 Okay

Mohammed

Stayed 3 nights in Jan 2024

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attentive Service, Beautiful Room & Grounds
The Villa was spacious and lovely
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

ALI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty setting.
Stayed 2 nights in Oct 2023

10/10 Excellent

Gerardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff treated us like VIP guests from the check-in until the check-out. Henry was AMAZING and made sure our trip was a memorable one. I definitely will be returning to this property the next time I take to Thailand!
Stayed 3 nights in Sep 2023

10/10 Excellent

Neil Richard, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
around lovely property, staff and ambiance.
Stayed 3 nights in Oct 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay! The highlights were the great and attentive staff. Always wiling go help and suppler thoughtful. A special shout out to concierge manager My who made my trip extra special. She helped plan everything and her follow through was amazing. I will be returning because of My and the staff. Big big thank you! Vacation of a lifetime.
Stayed 6 nights in Aug 2023

10/10 Excellent

SIHUN

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Mubarak

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 2 nights in Jul 2023

8/10 Good

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort staff were quick and efficient. They bought us roses and macarons and coconuts upon our arrival for our anniversary. Room was clean. 2 minor incidents - lizard in the room that could not be found and our bed sheets had a dead bug in it. Overall great service!
Stayed 2 nights in Jul 2023

8/10 Good

Akshay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

XIUMEI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is the best place I have ever stayed!
Stayed 2 nights in May 2023

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The incredible staff made this luxurious stay one of my best vacations ever! I love Thailand!
Stayed 3 nights in Apr 2023
Response from Miguel on 17 May 2023
Dear Carol , Thank you for sharing your positive feedback. It's great to hear that you have enjoyed your stay with us and I'm happy to hear that our staff contributed to maximize the satisfaction. Looking forward to welcoming you again in the near future. Best Regards,

8/10 Good

Montana

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

4/10 Poor

Joseph

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Highly suspect food quality/hygiene
My family of 3 stayed 6 nights over Easter 2023 at a terrace suite. Our suite, the grounds, spa village, facilities and pool were beautiful and well-maintained with friendly service. We ate every meal and every snack at the Ritz and got food poisoning on two occasions. On night 5, our 10yr old got food poisoning after eating a burger from the kids menu room service. She threw up for over an hour. On night 6, I got food poisoning after eating fried rice and noodles from Luk Yu. I barely slept having had to go to the bathroom all night. At any establishment at any price, we need to be able to trust the food quality, especially from the kids menu. At the Ritz, we certainly expect better. Messages to the hotel and Marriot guest services have gone unanswered. Beautiful hotel if you want to have a look. But hard to stay if even the cooked food cannot be trusted.
Stayed 6 nights in Apr 2023

8/10 Good

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beauty property. Lousy & limited food options
Food was awful and expensive. They have you captive because access to outside restaurants not great. For that reason i would not return
Stayed 12 nights in Feb 2023

8/10 Good

William, Farmers Branch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a lot of walking around the property since it is located on the side of a hill. They are very quick to send a golf cart to pick you up as this is the preferred method of getting around the hotel grounds. Food was great.
Stayed 6 nights in Feb 2023
Response from Mohannad on 27 Feb 2023
Thank you for the wonderful feedback.Looking forward to welcoming you again in the future.

6/10 Okay

Mathew Denny

10/10 Excellent

Anita SukYin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is an unique experience over the hills in a private beach. We got upgraded to the ultimate villa which is a top-notch phenomenal accommodation with an infinity pool. The staff service is top-notch in terms of attentiveness. The resort managers will come and say hi to you and talk to you about your experience and how to plan your day. The beach is OK for swimming. It is a ultimate resort for couple ratter than family with a very quaint ,relaxing experience ; away from the hustle where the nightlife is. It is situated in a very close proximity to the pier for snorkeling trip as well as to the airport. Overall I would highly recommend this resort again.
Stayed 3 nights in Oct 2022

10/10 Excellent

Agha Hashim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cool
Stayed 4 nights in Aug 2022

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2022

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly deserves its 5 stars
Stunningly beautiful and good True 5 Star experience
Stayed 6 nights in Jun 2022

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb staff and facilities!
Very warmly welcomed to the resort. Staff and facilities were excellent. I will definitely be back to stay and recommend this resort to anyone who values quality.
Stayed 5 nights in May 2022

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel. Excellent Customer Services. Clean and beautiful. I will stay again for sure. Thanks to all the hotel’s staff.
Stayed 5 nights in Apr 2022
Response from Mohannad on 11 May 2022
Thank you Martha for the wonderful feedback. Looking forward to welcoming you again in the future at The Ritz-Carlton, Koh Samui. Best Regards,

10/10 Excellent

Tsuen Yan

Stayed 1 night in Apr 2022
Response from Mohannad on 25 Apr 2022
Dear Tsuen Yan, Greetings from The Ritz-Carlton, Koh Samui! On behalf of our ladies and gentlemen, i would like to thank for staying with us and for the wonderful feedback. Looking forward to welcoming you again in our resort. Best Regards,

10/10 Excellent

Tetsushi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I'm pleasured their pool and restaurant.
Stayed 3 nights in Apr 2022
Response from Mohannad on 11 May 2022
Thank you Tetsushi for the wonderful feedback! I am glad to see that you have enjoyed your time at the resort. Looking forward to welcoming you again in the future at The Ritz-Carlton, Koh Samui! Best Regards,

4/10 Poor

Sharan

Travelled with partner
Liked: Cleanliness, amenities
Overall everything in the hotel is completely inconsistent and mismanaged. I would recommend staying elsewhere. - We didn't like the view from our room. They mentioned they would check everyday if they could change our room. They never did. - No mosquito repellent in the rooms - had to ask for it. Expect bites on the 1st night! - Our mini bar was never re-stocked (we were there for 5 nights). We specifically asked for it to be re-stocked one day and then was never re-stocked post that. Also probably the poorest selection of any mini bar I've ever seen. - We went to the thai restaurant twice. The 2nd time we had terrible service. We had to get our own cutlery, napkins and plates from a nearby draw. No-one checked on us the whole meal. We had to pour our own wine. The wine list is also the worst I've seen with 10 wines on the whole list. Some of them weren't even available. - Room service left empty trays of food outside our room for over 24 hours at a time. The housekeeping left it outside our room attracting bugs. This happened twice. - Booked thai for two massage. The room where you get scrubbed was clearly dirty and smelled. - On our last night they rang my room at 11pm and woke me up! - I told the manager about all of the above and how unpleasant our stay was. He sent me 10k Marriot Bonvoy points as an apology. That is the equivalent of 1/5th of a night stay in the most basic room at the hotel during off peak - we stayed 5 nights in a pool villa. What an absolute joke.
Stayed 5 nights in Mar 2022
Response from Mohannad on 29 Mar 2022
Dear Sharan, Thank you for taking your time and sharing valuable feedback with us on your recent stay. I would like to convey my deepest apologies for the unpleasant experience that you had encounter during your visit. We are truly sorry to hear that our service did not meet your expectation. At The Ritz-Carlton, our Ladies and Gentlemen continuously seek for opportunity to improve and enhance our guest experience. Please rest assured that your feedback is seriously taking into consideration and the appropriate action is being taken. Once again, we are very appreciative of your honest feedback. We all sincerely hope that we may have another opportunity to welcome you at The Ritz-Carlton, Koh Samui and have you experience a memorable stay. Best Regards,

6/10 Okay

Hardeep

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Travelled with family and stayed in a exclusive pool villa which was very nice. Staff was kind and helpful and especially the staff in-charge of breakfast and pool area were great (Omar/Carl). The resort manager Tanzie was also very humble and helpful in suggesting activities for us as a family. We found our interaction with the reception perhaps the worst. Firstly, the airport transfer never showed up (and I was travelling with a 2 year old), and then the hotel offered to pay for the return transfer - which they never did or offer on the day of checkout. The resort lobby/reception was felt like a boiler room and is very small in comparison to the size of the resort! I have stayed at many Ritz-Carlton hotels around the world and I do believe they are amazing. Koh Samui resort is also great although inconvenient for families as you need a buggy to get around to almost do anything unless you have a villa in the middle (near breakfast/pool and etc). Also, the long staircase/walk to access our villa was a bit of pain.
Stayed 4 nights in Mar 2022
Response from Mohannad on 25 Mar 2022
Dear Hardeep, Thank you for sharing your feedback with us, i am very sorry to hear about your unhappy experience with the airport transfer, there is no excuse not to deliver what we promised, please accept my sincere apologies for that. Rest assured, necessary coaching to our front desk team will be delivered to avoid repeating the same mistake again. We hope you will stay at or resort again in the future so we can do our best to deliver a much better experience. Best Regards, Mohannad

10/10 Excellent

Jolyn Le Thuy

Stayed 5 nights in Mar 2022
Response from Mohannad on 25 Mar 2022
Thank you for staying with us. We hope to welcoming you again in our resort. Best Regards,

10/10 Excellent

gino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful stay.
a wonderfully comfortable resort with fabulous friendly staff. would stay again
Stayed 7 nights in Mar 2022
Response from Mohannad on 17 Mar 2022
Thank you Gino for the wonderfull feedback. We are so glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you again at the Ritz-Carlton, Koh Samui in the future. Please stay safe and healthy. Mohannad

10/10 Excellent

Iain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice! The staff service was great. A special mention to June and Up. June went above and beyond to spend time taking many photos and ensuring our stay was pleasant and comfortable. Look forward to staying here again sometime :)
Stayed 4 nights in Mar 2022
Response from Mohannad on 15 Mar 2022
Dear Iain, Greetings from The Ritz-Carlton, Koh Samui! Thank you so much for the wonderful feedback, it brings a lot of happiness to our ladies and gentlmen to know that you have enjoyed your stay with us. Your recognition of Khun June and Khun Up is well noted, we shall appreciate them internally as well! Thank you again and we look forward to welcoming you in our resort in the near future. Best Regards,

10/10 Excellent

Risto

Stayed 2 nights in Feb 2022
Response from Mohannad on 24 Feb 2022
From the ladies & gentlemen at The Ritz-Carlton, Koh Samui, thank you staying with us and for the wonderful rating. Looking forward to welcoming you again in the future. Best Regards, Mohannad, Director of Sales & Marketing

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon trip
All great. Will come back again! Really liked the layout of the room. The villa were also very good.
Stayed 1 night in Feb 2022
Response from Mohannad on 24 Feb 2022
Thank you Philip for the wonderful comments. From the ladies & gentlemen of The Ritz-Carlton, Koh Samui, we would like to thank you for staying with us. Looking forward to welcoming you again in the future. Please stay safe and healthy! Best Regards, Mohannad, Director of Sales & Marketing

10/10 Excellent

asaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021