Ratings based on 642 verified reviews

4.3 out of 5
81% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 18-Jun-2019
Lovely resort breakfast was very good ..staff very friendly very near beach
Comment from Hotel Management
18-Jun-2019 by Parinya, Hotel Management
Dear Sir or Madam, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments,We look forward to seeing you on your next trip to our property. Best regards,
5 out of 5
by a verified traveller

Posted 12-Jun-2019
Comment from Hotel Management
13-Jun-2019 by Parinya, Hotel Management
Dear Sir or Madam, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments,We look forward to seeing you on your next trip to our property. Best regards,
3 out of 5
by a verified traveller

Posted 12-May-2019
The property close to the beach. Staff kept grounds & rooms tidy & clean. Friendly staff & helpfull. Location close to Lamai market on Sunday afternoons.
Comment from Hotel Management
13-May-2019 by Parinya, Hotel Management
Dear Gail, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments,We look forward to seeing you on your next trip to our property. Best regards,
5 out of 5
by a verified traveller

Posted 08-Apr-2019
Comment from Hotel Management
09-Apr-2019 by Parinya, Hotel Management
Dear Sir or Madam, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments,We look forward to seeing you on your next trip to our property. Best regards,
5 out of 5
by a verified traveller from Adelaide, South Australia

Posted 19-Mar-2019
One of the top properties in the Lamai Beach Area if not the best. Outstanding accommodation and grounds with a Bar overlooking the Beach with outstanding views across the bay. Always sufficient sunbeds, whether near the pool or on the beach and an outstanding buffet breakfast with great options for all Nationalities. We stayed in a plunge pool suite which met all expectations. The staff were outstanding and very attentative when required. This will be a definate return location in 2020!!!!!
Comment from Hotel Management
22-Mar-2019 by Terry, Hotel Management
Dear Darren, Thank you for choosing our property and greatly appreciate your valued time writing its review during your stay. We are so glad to hear that you enjoyed staying with us, as well as our services provided. Our team members were extremely happy to receive your shared comment regards of our services and facilities provided. Our property aims to provide unique experience, and we are thrilled that we were able to exceed your expectations. We will continue to aim on offering you the best experience given the chance to serve you again on your next return in 2020. We would be very delighted to welcome you back again in Pavilion Samui Villas & Resort! Do not hesitate to contact us at your convenient for any further inquiries Yours Sincerely, The Management Team
5 out of 5
by a verified traveller

Posted 05-Mar-2019
Comment from Hotel Management
01-Apr-2019 by Parinya, Hotel Management
Dear Sir or Madam, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments,We look forward to seeing you on your next trip to our property. Best regards,
5 out of 5
by a verified traveller

Posted 07-Feb-2019 on Hotels
One of the best hotel stays we've ever had. Every staff member went above and beyond, the beachfront is pristine, the rooms are clean and comfortable and the location is perfect if you are looking for a quiet beach with the option to liven things up with a short walk. Don't hesitate booking!
Comment from Hotel Management
08-Feb-2019 by Parinya, Hotel Management
Dear Maria, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments,We look forward to seeing you on your next trip to our property. Best regards,
5 out of 5
by a verified traveller

Amazing facility - Our stay was like a dream!

Posted 03-Feb-2019 on Hotels
Our stay at Pavilion Samui Villas & Resort was everything we could have asked for. It was amazing! The staff was very welcoming and friendly throughout our stay. They upgraded us from the Plunge Pool Suite to the Hydro Pool villa, which we were very pleasantly surprised. The room was beautiful and very spacious. We felt very comfortable. The only downsides were that the AC had issues (which they fixed, but needed us to move rooms ultimately) and mosquitoes kept getting in (which they do as much as they can with daily sprays of non-toxic mosquito repellent - maybe citronella spray?). I believe they did everything they could to address these issues, which we appreciate. The breakfast was delicious with a wide variety of foods from pancakes, congee, yogurt, variety of sausages, juices,fried rice, to soup noodles. The beach was steps away with lawn chairs already available to guests (no renting). The pool is a decent size. Massages are offered on-site, which we used and was also very good mix of Western and Thai massages. Food offered at The Patio, The Lookout, and Potato Club (get the fries) was good too. Overall, what a fantastic facility! It really was a great way to spend our anniversary, so thank you to all the staff - I happily recommend!
Comment from Hotel Management
04-Feb-2019 by Parinya, Hotel Management
Dear Jayson, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments,We look forward to seeing you on your next trip to our property. Best regards,
4 out of 5
by a verified traveller

Posted 27-Jan-2019 on Orbitz
Loved it. Amazing staff. Great rooms. Nice breakdast. Need to improve the curtains in room. The vip welcome. The amneties in the shower. Some fruit shakes in brkfst. More sign to the rooms and more.
Comment from Hotel Management
28-Jan-2019 by Parinya, Hotel Management
Dear Sir or Madam, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments,We look forward to seeing you on your next trip to our property. Best regards,
4 out of 5
by a verified traveller

Very nice

Posted 27-Jan-2019 on Hotels
I had the plunge pool room and it was very nice. Grounds of the hotel are kept up very well and they clean the beach several times a day which is necessary. The only problem I had was with the front desk staff. When I asked if it was possible to check out a day early, he said yes no problem just tell us 24 hours before. When I wrote that on the check in document, they then explained oh no you have paid for four nights and there are no refunds. And then they proceeded to argue that it was not there policy but the booking agents policy. I could not get them to understand I didn't care whose policy or what policy , I was only requesting the correct information. If I had not written that down it is possible that I would have booked a flight a day early based on the information he gave me. I could simply not get them to understand it wasn't the policy that bothered me it was the fact that he told me incorrectly what the policy was. They were going to argue all day. Everything else about the hotel was quite good. Especially the restaurant staff were darling.
Comment from Hotel Management
30-Jan-2019 by Parinya, Hotel Management
Dear Michael, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments,We look forward to seeing you on your next trip to our property. Best regards,