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Reviews of Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel

3 out of 5
Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel
5634 Merchants Center Blvd., Knoxville, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 641 out of 1000 reviews" "
Rating 8 - Good. 242 out of 1000 reviews" "
Rating 6 - Okay. 61 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Donovan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Stacey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were amazing. I slept so well.
Stayed 1 night in May 2024
Response from Assistant General Manager on 11 May 2024
Thank you for your positive review. We will share this with our staff. We do hope to have the opportunity to host you again in the future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rear of the hotel faces Interstate 75 and can be noisy. Otherwise, it was a very nice facility. The staff were very friendly.
Stayed 1 night in May 2024
Response from Assistant General Manager on 10 May 2024
James,Thank you for your feedback and we were happy to hear your positive remarks. We will share with our staff.

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room. Staff could have been more friendly at checkin with a simple smile but overall good.
Stayed 2 nights in May 2024
Response from Samii on 7 May 2024
Thank you so much for the positive review! We are pleased our accommodations were satisfactory. We are sorry to hear that it was less than friendly at check-in. Your feedback helps us improve for all of our guests' stay. We hope to see you in the future!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Nice will stay again
Stayed 1 night in May 2024
Response from Sami on 7 May 2024
Thank you so much for the positive review! We are pleased our service and accommodations were satisfactory. We hope to see you in the future!

10/10 Excellent

Valerie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. We enjoyed our stay but does not provide a continental breakfast.
Stayed 1 night in May 2024
Response from Sami on 7 May 2024
Thank you so much for the positive review! We are pleased our service and accommodations were satisfactory. We hope to see you in the future!

10/10 Excellent

Laurene

Liked: Cleanliness, staff & service, property conditions & facilities
So far so good
Stayed 1 night in Apr 2024
Response from Sami on 7 May 2024
Thank you so much for the positive review! We are pleased our service and accommodations were satisfactory. We hope to see you in the future!

10/10 Excellent

Tina

Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sami on 30 Apr 2024
Thank you so much for the positive review. We are pleased your stay with us was satisfactory! We hope to see you again in the future!

8/10 Good

Marvin

Stayed 1 night in Apr 2024
Response from Assistant General Manager on 10 May 2024
Marvin,Thank you for the positive score. We do hope to see you again in the future.

10/10 Excellent

Nathaniel

Stayed 1 night in Apr 2024
Response from Sami on 7 May 2024
Thank you so much for the positive review! We are pleased our service and accommodations were satisfactory. We hope to see you in the future!

10/10 Excellent

Jami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sami on 14 Apr 2024
Thank you so much for the positive review! We are happy our accommodations and service were satisfactory. We hope to see you again in the future!

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sami on 12 Apr 2024
Thank you so much for the positive review! We are pleased to hear that our accommodations were satisfactory. We hope to see you again in the future!

4/10 Poor

Laura Ann

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not a fan of the surrounding area.
Stayed 1 night in Mar 2024
Response from Sami on 12 Apr 2024
I am so sorry to hear that our accommodations were not satisfactory during your stay. Any further feedback would be helpful to improve every guests stay. Thank you and have a great day.

6/10 Okay

William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a nice property but if you are looking for a quiet nights sleep this isn’t the one. We were on the first floor. There was a lot of road noise from the nearby Interstate. In addition, there was a group that was lined up right outside our room at 5:00am. About 25 people talking at full volume. We asked them twice to keep quiet. I told the person at the front desk when we checked out and she said, yes there was a group staying there and provided no empathy or compassion whatsoever.
Stayed 1 night in Mar 2024
Response from Sami on 12 Apr 2024
I am so sorry to hear about your issue with the noise and that there was no empathy for it from our staff. We truly are sorry that this happened. We do have groups stay with us, but they are to respect our quiet times just as any other guest. We appreciate your feedback as it helps us improve our facility and future stays with us. Thank you again and we hope to see you in the future.

6/10 Okay

brenda

Stayed 1 night in Mar 2024
Response from Sami on 12 Apr 2024
We are sorry to hear that your experience was not a 5 out of 5. Any feedback as to why would be greatly appreciated as it helps us improve our facilities and accommodations. Thank you and we hope to see you again!

8/10 Good

karen

Stayed 1 night in Mar 2024
Response from Sami on 30 Apr 2024
Thank you so much for the review! We hope to see you again in the future.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sami on 12 Apr 2024
Thank you so much for the positive review! We are pleased to hear that our accommodations were satisfactory. We hope to see you again in the future!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sami on 23 Mar 2024
Thank you so very much for your review! We are happy to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Spent one night driving through Knoxville. The hotel was very clean. Room was quiet and comfortable. Check in was quick and easy. Would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Sami on 12 Mar 2024
Thank you so very much for the kind words! We are pleased to hear that your stay with us was enjoyable! We hope to see you again soon!

10/10 Excellent

Brain

Liked: Cleanliness, staff & service, property conditions & facilities
Nice amenities
Stayed 1 night in Mar 2024
Response from Sami on 2 Mar 2024
Thank you so much for your review! We are very pleased that your stay with us was enjoyable and our amenities were satisfactory. We hope to see you again soon!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Had a really nice stay. The bar was nice.
Stayed 1 night in Feb 2024
Response from Hotel Management on 29 Feb 2024
Hi Ann. We're pleased to hear the bar was nice. Glad you had a really nice stay with us! Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So, in the past I really disliked the Holiday Inn's, they we're outdated and never clean. I decided to try this location after many years avoiding them like the plague. What a pleasant surprise! It was very clean, had a really accommodating staff and lost the out dated look of what I've seen in the past. The room was simple but really clean, the bed was really comfortable. Only complaint is the parking is terrible when they are booked heavy. Great stay and great staff! I will def be booking with this location again next time we're in Knoxville!
Stayed 2 nights in Feb 2024
Response from Hotel Management on 28 Feb 2024
Hi Rob. Glad we were able to do a better job this time and that you had a better experience with us than at Holiday Inns in the past. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Michelle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Need a designated area for dogs.
Stayed 1 night in Feb 2024
Response from Hotel Management on 27 Feb 2024
Hi Michelle. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on 27 Feb 2024
Hi Christopher. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Sami on 23 Mar 2024
Thank you so very much for your positive review. We are please our accommodations were to your satisfaction! Thank you again and we hope to see you again soon!

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from I-75
Stayed 1 night in Feb 2024
Response from Hotel Management on 27 Feb 2024
Hi Stephen. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff were friendly
Stayed 1 night in Feb 2024
Response from Hotel Management on 27 Feb 2024
Hi Rhonda. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and quiet. We would definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 27 Feb 2024
Hi Laura. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Apparently the property was overbooked. So even though I had a reservation for 2 queen beds, I got a room with a king and a pull out couch. This was a incovenience because 2 people had to sleep on a pull out couch. I felt like the staff were not super helpful about this and it was stressful.
Stayed 1 night in Feb 2024
Response from Sami on 2 Mar 2024
We are so sorry to hear about this. Unfortunately, when booking through a third party, there can be technical errors. This causes overbooking from said third party. Thankfully, we did have a room with two places to sleep for you and accommodated you the best we could. We would be happy to make sure any reservation you make is with the correct room type if you call directly to the hotel and make your reservation. Again, we are sorry that this happened during your stay with us. We hope to see you again soon!

10/10 Excellent

Paula

Stayed 1 night in Feb 2024
Response from Sami on 23 Mar 2024
Thank you so much for the review! We greatly appreciate it! We hope to see you again soon.

10/10 Excellent

Jerrett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sami on 18 Feb 2024
Thank you so much for the review! We are happy to hear that our accommodations and service were satisfactory. We appreciate your business and hope to see you again soon!

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on 15 Feb 2024
Hi Whitney. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Karen

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Management on 15 Feb 2024
Hi Karen. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Poor

raul

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Management on 11 Feb 2024
Hi Raul. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Terry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for maid service. We stayed here for four nights for the fishing expo and our room was cleaned twice. Other than that we would recommend a great place
Stayed 3 nights in Jan 2024
Response from Hotel Management on 6 Feb 2024
Hi Terry. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Jennifer

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 6 Feb 2024
Hi Jennifer. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptionally nice! From front desk to restaurant to housekeeping!
Stayed 2 nights in Jan 2024
Response from Hotel Management on 6 Feb 2024
Hi Dana. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Thank you for the kind kudos on our exceptionally nice staff in all departments: front desk, restaurant, and housekeeping. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay it was snowing and they had food and a good parking. Beds were good too.
Stayed 1 night in Jan 2024
Response from Hotel Management on 6 Feb 2024
Hi Eva. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Bengy

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Hotel Management on 22 Jan 2024
Hi Bengy. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
Amazing staff. Very friendly, including bartender!
Stayed 1 night in Jan 2024
Response from Hotel Management on 26 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Thank you for the kind kudos on our amazing staff, especially for our very friendly bartender! We share feedback with our staff, and will make sure our lead bartender Pete hears you had a great experience with us. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

marshall

Travelled with family
Good location, generally clean and neat. There was a strong odor in hallway?
Stayed 1 night in Jan 2024
Response from Hotel Management on 6 Feb 2024
Hi marshall. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Tori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly acceptable stop over. Would book again.
Stayed 1 night in Jan 2024
Response from Aukeera on 19 Jan 2024
Thank you so much for coming to stay at our location. We make sure we do our best to provide the service that fits your needs!

10/10 Excellent

Janienne

Stayed 1 night in Jan 2024
Response from Hotel Management on 6 Feb 2024
Hi Janienne. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Ka Bao

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Hotel Management on 22 Jan 2024
Hi Ka Bao. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Vita

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Hotel Management on 22 Jan 2024
Hi Vita. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable room and friendly staff
Stayed 2 nights in Jan 2024
Response from Hotel Management on 25 Jan 2024
Hi Tim. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Glad to hear your room was clean and comfortable. Thank you for the kind kudos on our friendly staff. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Angie

Travelled with partner
Disliked: Amenities, property conditions & facilities
I didnt like that people were loitering outside in the parking lot. I didn't feel safe going out to my car at night. Also we were on the 5th floor and the ice machine didn't work. So we went to the 4th floor and it didn't work so we went down to the front desk and she informed us we had to go to the 3rd floor to get ice because that was the only one that worked. We asked to us a bottle opener and the front desk said they didn't have one but there was a bar in the lobby. We also were a little upset that there was no free breakfast. For the price we paid in a bad neighborhood there should have at least been free breakfast.
Stayed 1 night in Jan 2024
Response from Sami on 18 Feb 2024
Thank you for your feedback as it helps us improve our facilities! We are sorry to hear that you felt unsafe to go outside at night. We have been working with local law enforcement to prevent this issue from arising. We are also sorry to hear about the ice machine issue. Unfortunately when we have to order parts for machines that are broken, it does take some time. We are sorry for the inconvenience that this caused. As a full service hotel, we do not have continental breakfast. We are sorry to hear you were not informed of that before hand. Again, thank you for the feedback and we hope to see you again!

10/10 Excellent

Douglas

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds was home level comfortable. Can't say enough about them.
Stayed 1 night in Dec 2023
Response from Hotel Management on 25 Jan 2024
Hi Douglas. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. We were pleased to hear that our beds hit the mark at a home level of comfort. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Renee

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Hotel Management on 19 Jan 2024
Hi Renee. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.