Kim Dong Trip

I had an excellent time at this hotel! The staff was truly amazing, especially Chloe, and they were truly kind every step of the way. It was my first time solo traveling, and they made me feel so welcome in a new place. Highly recommend!

We stayed at the Azen Lakeside Hotel for two weeks while having cataract surgery at the Japan International Eye Hospital, which is almost directly across the road. The hotel is modern, comfortable and very reasonably priced. It was an ideal place for us to stay while recovering from our operations. Being so close to the hospital was a huge advantage, especially when we had to attend several follow-up appointments. But what really made this hotel special for us was the staff. In particular, we want to mention Hannah. She was exceptionally kind and caring towards us throughout our recovery. She took a genuine interest in how we were doing and was always looking for ways to help us. Her English is very good, which made communication easy, but it was her warmth and willingness to help that really stood out. Azen is a small hotel, which means the staff have to work particularly hard, and Hannah is a real asset to the hotel. She made us feel welcome and looked after, rather than simply being hotel guests. In fact, if we return to Hanoi in the future, we would look for a hotel where Hannah is working and stay there because of her. That is how highly we think of her. We would also like to mention Samuel, who is a fine young man. He was always friendly and helpful, and we wish him every success for the future. The other staff members don't speak much English, but that never stopped them from being helpful. They always greeted us with a smile and were happy to assist in any way.