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"Staff was super helpful "

"Good "

"The staff at the restaurant were very kind and helpful, and the food was good. The housekeeping team was also amazing and did a great job. However, there was a slight issue at reception, where some staff came across as a bit snobby and did not greet guests with a smile. Overall? It’s a great hotel."

"Upgrade showers "

"Excellent stay. The staff were wonderful and were very kind to my 86 year old mom who had just had eye surgery. One of the best stays we have had in Pune in terms of service provided and attention we received. Highly recommend the property. I used the gym which was also well equipped along with a nice pool."

"I first stayed here 20 years ago when this hotel was Le Meridien. I was in Pune with my daughters whilst my husband was out of town so decided to have a trip down memory lane with them. The hotel is as lovely and grand as ever, the rooms are comfortable with the Indian service you expect from a 5 star. Food on room service, main restaurant and the Chinese restaurant was delicious. Helpful concierge and front of house staff if you need assistance with Uber etc. Lobby area is just gorgeous to sit in and the pool terrace perfect to escape the heat. Well equipped gym and recreation centre which the kids loved (includes air hockey, table tennis etc). "

"Hotel was crowded due to conference, elevators were slow & lobby was chaotic , we paid for Mountain View room but was not allocated one, it was late for me to go back to staff & ask for changing it, during check-out I highlighted the same & then someone from customer experience service team came to apologise & suggested to reach out to her for next stay."

"Breakfast menu was good, clean rooms and very efficient staff. "

"Promptness at work and also handling of each and very individual enquiry with utmost care requirements were missing and reminders were required to be placed to get anything done. Overall a great experience but this could be improved. Luxury hotel stays aren’t the same as they were back in the nineties or early 2000. Maybe it’s just me but this is what I felt. "