6/10 Okay
Hannah
Travelled with family and small children
15 Jul 2024
Liked: Cleanliness, staff & service
The hotel itself and the restaurant staff were lovely. It is the perfect place to get away and still be close to town centre amenities. The dinner was excellent, and there was a nice selection of options. The rooms were clean and fresh, with a fab bathroom with a large bath my son loved.
However, there is a but—the hotel on Expedia markets itself as having a pool; the opening primary photograph is of a pool. IT IS NOT A POOL. This is a hydrotherapy pool. There is a big difference; the pool has bubbles (like a jacuzzi) and is only open to people over 18. Neither of these criteria is mentioned in Expedia's hotel details or on their own website.
I explicitly booked this hotel for two reasons: the proximity to a big family gathering we were having in Barton Seagrave and because it stated that it had a pool so my son could swim. On check-in, the receptionist passed me off to the spa team, who were abrupt when I asked for clarification on using the pool. To add insult to injury, our allocated room had one small window that looked directly out over the pool - sorry, hydrotherapy pool.
This hotel is excellent for couples or those without children, and I'd recommend it for that reason. If you have young children, I'd think twice about it.
Hannah
Stayed 2 nights in Jul 2024