Four Bedroom Private Pool Villa | Garden view
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Reviews of Grand Avenue Bali

4.5 out of 5
Grand Avenue Bali
Jalan Bumbak No. 22, Kerobokan, Bali

Reviews

8.2

Very good

Rating 10 - Excellent. 37 out of 70 reviews" "
Rating 8 - Good. 17 out of 70 reviews" "
Rating 6 - Okay. 6 out of 70 reviews" "
Rating 4 - Poor. 4 out of 70 reviews" "
Rating 2 - Terrible. 6 out of 70 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

4.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jasmine, South Africa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The private villas are beautiful
Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
What had the potential to be a 5 star stay quickly turned into the worst accommodation we've ever experienced. Upon arrival we were greeted by friendly staff and shown to our villa. The first thing I noticed was how dirty the floors were, there were little brown spots all over the tile like it hadn't been mopped in ages. After seeing that, I checked the bathtub as we were on vacation and it was one of the reasons I had booked the room. The tub didn't look like it had been wiped down so I had to call reception to see if someone could come clean it so we could take a bath later. Not too long after, someone came around to clean it or so I thought. I'm not sure if it was a language barrier but after they left I checked the tub and it was in the exact same state, so I really have no idea what they did. We didn't have a bath the entire stay as on the 2nd night there were some kind of animal feces in it (took pics to send Expedia). Aside from the cleanliness or lack thereof, this property was missing many of the basic amenities that Expedia had listed such as WIFI (we were told it was under maintenance the first day, then after the "wifi guy" apparently came to fix it we were told it was working but it still wasn't) it didn't work the entire time we were there which made it very difficult to check in with family back home. I literally don't have enough space here to list everything that was wrong with our stay, I will be contacting Expedia and letting them know. BOOK SOMEWHERE ELSE!
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The pool is awful. Looks dirty. Needs either good clean and or repainting. The restaurant does not serve beer so had to walk to another place for dinner so i could have a beer also. No fridge.very dangerous to walk No sidewalks and narrow road. In the middle of nowhere. Needs alot of tlc.
Stayed 2 nights in Jan 2019

4/10 Poor

Adam, Wollongong

Disliked: Staff & service, property conditions & facilities
Disappointing, rude, falsely advertised.
Very disappointing. Took 20 minutes to find someone for reception. Booked a room that was supposed to be 88 sq mtrs but it was 20. Girl at reception rude, manager rude. Girl said phones not working, but then answered the phone!!! Manager not willing to offer solution just told us to cancel. Won't go back there.

4/10 Poor

Aiden

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Facilities: Shabby, Horrible, Run-down; Value: Over-priced; Service: Professional, Respectful; Cleanliness: Grubby;

6/10 Okay

Danielle, Australia - VIC - Melbourne

Disliked: Cleanliness
Facilities: Basic; Value: Over-priced, Could be better; Cleanliness: Lacking, Very worn and tired.; This place is absolutely NOT 5-star (as they self-rate). It's worn and tired and change of management seems to be for the worse. This place is fading.

10/10 Excellent

Michelle, Australia - SA - Regional SA

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Fantastic; Next door is the most amazing Beauty massage and spa centre. Owned by Yucinta she is incredible, I tried most treatments, all were amazing.

10/10 Excellent

Julianne, Elwood Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic will definitely be back
Grand Avenue was a fantastic find. I spent many hours researching for a one bedroom pool villa where I could relax and be away from the hustle and bustle of Seminyak and Legian. Grand Avenue ticked all the boxes. I had originally booked a room for 3 days and then a villa for 4 days. On arrival I was upgraded to the one bedroom pool villa for the whole of my stay. The staff were friendly and welcoming and always ready to help. The outdoor bathrooms are very spacious and the bedrooms are all air conditioned where you can lock yourselves away. I checked out most of the villas and they are all great. There is also a pool for use for all the people who just book a room and not a villa. The 2BR villa is very spacious if there a few of you. I will be booking in for next year. I have been to Bali five times and wanted a different location and Grand Avenue is just perfect for a relaxing holiday. I made use of the shuttle everyday to Seminyak and the staff were very accommodating as to where I could be dropped off. To top off my stay I was given a late checkout at no extra charge and was able to relax in my room until 8:30pm before my 11:00pm flight. This kind gesture was a perfect ending to a great holiday. Thank you to all the staff who made my holiday so fantastic. See you next year. Loved the breakfast too. I recommend the nasi goreng and papaya juice.

10/10 Excellent

C, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Bargain; Service: Outstanding; Cleanliness: Spotless, Pristine; Great villa, helpful staff, filtered water provided in room.

10/10 Excellent

Matt, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Fantastic; Service: Flawless, Remarkable, Outstanding; Cleanliness: Spotless, Immaculate;

10/10 Excellent

Shane, Australia - WA - Fremantle

Liked: Cleanliness, staff & service
Value: A steal; Service: Flawless; Cleanliness: Beautiful;

8/10 Good

Paul, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: N; Service: Extremely friendly; Definitely not 5-star, but very nice. Needs some maintenance.

4/10 Poor

christine, australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing
Old and tired rooms, hair in the shower recess , fridge freezer was completely frozen over , fridge was standing in blocks of wood, dirty glasses with the previous tenants toothpaste residue, generally not a pleasant experience .

6/10 Okay

Hannah, Australia - WA - Perth

Disliked: Property conditions & facilities
Food (all room service & breakfast) was pretty gross. I was disappointed that most features stated on wotif didn't exist. The place was run down.

8/10 Good

Sarah, New Zealand - Wellington

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

mingee, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Trevor, Australia - QLD - Sunshine Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Bargain; Service: Flawless; Cleanliness: Spotless;

10/10 Excellent

Andy, New Zealand - Otago

Liked: Cleanliness, staff & service, property conditions & facilities
It was great to be semi rural but close to town, nice and quiet.

4/10 Poor

Jeff, San Francisco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay at the Grand Avenue
So the picture that you see for the Grand Avenue show really modern rooms with nice beds and features. That was not the case for the room I received. I was booked in one of the deluxe rooms that faces the main road. These rooms were obviously not the ones that were in the pictures on the website. The room was pretty spartan with a hard bed (actually two beds pushed together) The bathroom was quite primitive and looked very old and not terribly clean. Also, the roof was leaking water right on top of the toliet when it rained so it made it unpleasant to use the bathroom. The Air conditioning was very weak and was barely able to keep the room from getting overwhelmingly humid. The staff there were very nice but weren't able to control the poor quality of the room I received. Also, the location is quite far away from many things - if you miss the shuttle, youll have to get a cab which is not that easy of that street because of its remoteness (can take 20-30 minutes for one to arrive when you call)

10/10 Excellent

Sarah, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Affordable; Service: Go the extra mile; Cleanliness: Beautiful;

10/10 Excellent

Justin, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Affordable; Service: Outstanding;

10/10 Excellent

Kaleena, New Zealand - Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding, Accommodating ; Value: A steal, 4 star plus; Service: Go the extra mile, Bent over backwards; Cleanliness: Beautiful; Not to far from simenyak, polite staff, great local food - bayan warung, out back all great food close by

8/10 Good

Kay, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel with brilliant hardware n staff attitude
It's a new hotel opened on 12th Dec 2014. As its a new hotel, operation was not mature, like no hair dryers, cooking utensils, etc in room. These were only available upon request... Yet staffs are so nice and helpful, trying their best to fulfill customers' requirements, though sometimes may be not familiar with the operation of the hotel. Overall the service is good, despite the distant location from center of Bali...

8/10 Good

Rebecca, Australia - NSW - Sydney

Liked: Staff & service, property conditions & facilities
One way shuttle every 3 hours into Semniyak is great. However, difficult getting alternate transport b/wn villa to Semniyak outside of these times

10/10 Excellent

Sara-Jade, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Everything you need; Value: Great deal; Service: Outstanding, Best staff ever; Cleanliness: Beautiful;

10/10 Excellent

Denis, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Great deal; Service: Go the extra mile; Cleanliness: Lovely;

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Don't know anything nearby. I was only there 2 days

8/10 Good

Patricia, New Zealand - Auckland

Liked: Cleanliness, staff & service
No shade

6/10 Okay

Paul, Melbourne

Liked: Cleanliness, staff & service
Private Villa just out of Seminyak
The staff were absolutely fantastic, a free shuttle into Seminyak ran every 2 hours from 9am to 9pm. The food was serviceable, the rooms are in need of some maintenance, but still comfortable. The pool was clean, fresh water was available from a bulk dispenser, both hot & cold. The location was about 10 to 15 minutes out of Seminyak but with free shuttle and only a $4AUD taxi fare back was viable. Great for relaxation and privacy

10/10 Excellent

Moana, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Service: Remarkable; Cleanliness: Spotless; They have bikes so you can cycle into town or the restaurants nearby.

8/10 Good

Samantha, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Affordable; Service: Outstanding; Cleanliness: Pleasant; The surrounding rice paddies are very picturesque

8/10 Good

Shannon, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service
Facilities: Modest, Typical; Value: Reasonable; Service: Go the extra mile, Amazing staff; Cleanliness: Spotless, Immaculate, Pristine;

6/10 Okay

Jing

Disliked: Property conditions & facilities

8/10 Good

Bev, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Great deal; Service: Courteous; Cleanliness: Pleasant;

8/10 Good

Jonathan, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Fair price; Service: Outstanding; Cleanliness: Pleasant; up in the hills about 15 min drive to tourist bars restaurants etc, but thats ok because the can drive you there or only $5au aprox by cab.

8/10 Good

Golden, Australia - NT - Darwin

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern; Service: Go the extra mile; Lovely staff- and when our toilet flooded they moved us to another room!

2/10 Terrible

Desiree

Disliked: Staff & service, property conditions & facilities
I was totally ripped off as this hotel is mow here near seminyak I was told I couldn't get my money back

10/10 Excellent

Tania, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal; Service: Outstanding; Cleanliness: Pristine; Was a lovely place will go back again

10/10 Excellent

Rosalie, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Alicia, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home, clean modern ; Value: Fantastic, excellent value for money; Service: Go the extra mile, Putu manager excellent ; Cleanliness: Immaculate; airport transfer didnt turn up at airport, on way back driver demanded we paid him 100,000 even though it was paid for.we refused to pay

10/10 Excellent

kiryeong, Australia - SA - Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities
we stayed delux c it was great maybe we will stay pool villa next time

10/10 Excellent

Jaime, United States

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Sheradyn, Australia - VIC - Bendigo

Liked: Cleanliness, staff & service, property conditions & facilities
As I said, the very friendly and wonderful staff are to be commended.

10/10 Excellent

Colin, Australia - NSW - Port Macquarie

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home, Outstanding; Value: Great deal; Service: Professional, Respectful, Friendly, No phone service; Cleanliness: Immaculate; Lovely people, wonderfully quiet.

10/10 Excellent

Christie, Australia - NT - Darwin

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern, Nice ; Value: Fantastic; Service: Go the extra mile, Phenomenal, Outstanding; 10-15mins from Seminyak

10/10 Excellent

Kylie, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Bargain; Service: Professional, Respectful; Cleanliness: Pleasant;

10/10 Excellent

marlyn, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal; Service: Go the extra mile; Cleanliness: Spotless;

8/10 Good

Brian, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern; Value: Acceptable price; Service: Go the extra mile; Cleanliness: Immaculate, Beautiful;

10/10 Excellent

DONNA, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Amazing; Service: Remarkable, Go the extra mile, Outstanding; Cleanliness: Spotless, Immaculate, Beautiful;