Meeting facility

Reviews of Chesford Grange Hotel

4 out of 5
Chesford Grange Hotel
Coventry Road, Kenilworth, England

Reviews

8.4

Very good

Rating 10 - Excellent. 419 out of 1004 reviews" "
Rating 8 - Good. 383 out of 1004 reviews" "
Rating 6 - Okay. 128 out of 1004 reviews" "
Rating 4 - Poor. 55 out of 1004 reviews" "
Rating 2 - Terrible. 19 out of 1004 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Lucas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our overnight stay at the Chesford Grange. Both the bedroom and bathroom was clean and tidy however we felt both could do with a freshen up to feel more modern. All staff we met were very welcoming and friendly and the swimming pool and steam room was a nice addition to our stay. Overall we would recommend this hotel and would stay again. Great value also!
Stayed 1 night in May 2024

8/10 Good

Joanne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property and good location for exploring nearby towns, but out of the way in countryside. Great rooms and affordable. Food was ok. Bar and service lacked some finesse for a hotel of this calibre, with cocktails as a dreadful ready mix and staff rather uncoordinated. Wedding overtook communal areas but wasnt warned as a guest. Facilities were very good. Enjoyed pool and gym. Book early for spa as we missed out foolishly.....games room for kids and games available to use Would definately return.
Stayed 3 nights in May 2024
Response from D Gogate on 7 May 2024
Dear JoanneThank you for sharing your experience. We're glad you enjoyed the property, rooms, and facilities, and we appreciate your feedback on the areas where we could improve. Looking forward to welcoming you back soon!Kind regards

10/10 Excellent

David

Stayed 2 nights in Apr 2024
Response from D Gogate on 14 May 2024
Dear David Thank you very much for this amazing rating and reviewKind regards

10/10 Excellent

Sophie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Fantastic staff, lovely breakfast and we enjoyed using the swimming pool
Stayed 1 night in Apr 2024
Response from D Gogate on 16 Apr 2024
Dear SophieThank you for your wonderful review! We're thrilled to hear that you enjoyed our staff, breakfast, and swimming pool. We hope to welcome you back again soon!Kind regards

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was kept very well and merged the histories of the buildings well. All staff were attentive and very helpful. Dining room staff especially Nimesha extremely helpful and attentive. Dining room were accommodting of our requirements.
Stayed 2 nights in Apr 2024
Response from D Gogate on 11 Apr 2024
Dear JaneThank you for your kind review! We're delighted to hear you appreciated the care we've taken in preserving the history of our buildings and that our staff, especially Nimesha, made your dining experience special and accommodated your needs. We look forward to the opportunity to serve you again soon!Kind regards

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, comfortable beds, delicious breakfast, ample parking, and nice gym
Stayed 1 night in Mar 2024
Response from D Gogate on 25 Mar 2024
Dear KevinThank you for your kind words! We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we're glad our comfortable beds, delicious breakfast, ample parking, and nice gym met your expectations. We hope to welcome you back again soon!Kind regards

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building. Great halfway stop from the south to the Midlands, as close to motorway. Plenty of parking. Spotless room with lovely view of the grounds
Stayed 1 night in Mar 2024
Response from D Gogate on 18 Mar 2024
Dear julieThank you for your wonderful review! We're thrilled you found our building lovely and our location convenient for your journey. It's great to hear you appreciated the ample parking, spotless rooms, and the views of our grounds. We look forward to welcoming you back on your next stop from the south to the Midlands!Kind regards

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were fantastic, check in was floor less. Only problem I had was no heat in my room , when down front desk they couldn’t have been more helpful, it only took about 5-10 minutes to sort. Cannot fault any of the staff. I would stay again happily and recommend it.
Stayed 1 night in Mar 2024
Response from D Gogate on 4 Mar 2024
Dear JamesThank you for your positive review and for highlighting our fantastic front desk team and their efficient service. We're sorry for the inconvenience with the heating in your room but are glad it was promptly resolved. Your willingness to stay with us again and recommend our hotel is the highest compliment we can receive. We look forward to welcoming you back for another enjoyable stay!Kind regards

8/10 Good

Helena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel staff great
Stayed 1 night in Mar 2024
Response from D Gogate on 4 Mar 2024
Dear HelenaThank you for your kind words! We're delighted to hear you enjoyed your stay and found our staff to be great. We hope to welcome you back soon!Kind regards

6/10 Okay

Paul

Stayed 1 night in Feb 2024
Response from D Gogate on 28 Feb 2024
Dear PaulThank you for taking the time to review your recent stay. Kind regards

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stat
Lovely hotel. It has EV charging points which are easy to ise
Stayed 1 night in Feb 2024
Response from D Gogate on 27 Feb 2024
Dear TinaThank you for your kind words! We're thrilled to hear that you enjoyed your stay and found our EV charging points convenient to use. We hope to welcome you back soon!Kind regards

6/10 Okay

MU

Travelled with family
Weekend with the family
Upon arrival it was easy to park. The desk clerk that checked us in was friendly but did not give us good information about the use of the leisure facilities despite us asking about them. The room was nice but I found the bed uncomfortable, waking up several times though the night. The pool was small and very busy. The restaurant felt a bit like a work cafeteria but the burger I ordered was really tasty. Someone in my party had the schnitzel which was also well cooked and was very enjoyable. Breakfast would have been improved by serving real tea and coffee rather than from a DIY machine. The decaffeinated latte was really unpleasant. The range of food on offer was good and my child found plenty he enjoyed. All in all I felt the hotel food and beverages were overpriced for the quality. I thought the room was value for money.
Stayed 1 night in Feb 2024
Response from D Gogate on 26 Feb 2024
Dear MUThank you for taking the time to share your feedback. We're glad you found the parking easy and the desk clerk friendly, but we apologize for any confusion regarding the leisure facilities. We'll ensure our staff are better informed in the future.We're sorry to hear about the discomfort you experienced with the bed and the crowded pool. Your comments about the restaurant and breakfast are noted, and we'll work to improve these areas.We appreciate your feedback on the value for money and will take it into consideration as we strive to provide the best experience for our guests. We hope to welcome you back in the future and exceed your expectations.Kind regards

4/10 Poor

Reshma

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff helpful Hotel very tired, not clean, old rooms, lots of dust around the edges in room, pool area and changing rooms were disgusting, hair all over floor not kept clean. Buffet Breakfast was fine. Nothing special
Stayed 2 nights in Feb 2024
Response from Front of House/Chesford Grange on 19 Feb 2024
Thank you for your feedback. I am sorry to read you found the rooms were tired and old. We have different categories which I understand you were moved rooms so maybe this was the reason. I have passed on your feedback to the team and let the kitchen team know you enjoyed the breakfast. Best Wishes

6/10 Okay

Phil

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Shame about the room
When we arrived at the hotel, the receptionist did an excellent job of a bad situation. Our Superior King room that was picked to accommodate our family of 4 had no hot water and the only option was 2 adjoining rooms. However, these were dated, with marked linen and no longer in keeping with the rest of the hotel. Which was a shame, so the sales pitch of "2 rooms at no additional cost" aggrieved me a little. Apart from that the rest of the hotel was very good. Excellent breakfast and dining facilities and my children enjoyed the pool.
Stayed 2 nights in Feb 2024
Response from K Reeves on 18 Feb 2024
Dear Phil,Thank you for sharing your recent experience. Whilst we are sorry that you encountered issues with the hot water in your room, we are pleased to hear that our Reception team did their best to accommodate you and your family. We are happy to hear that bedroom aside, you enjoyed your stay, particularly the dining and leisure facilities.We would love to welcome you and your family again in the future to have the opportunity of providing the superior room you were expecting, and an improved experience.Kind regards,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from K Reeves on 18 Feb 2024
Dear Richard,Thank you for your stunning review, we are delighted to hear you enjoyed your stay.We hope to welcome you back in the future.Kind regards,

8/10 Good

Alex

Stayed 1 night in Feb 2024
Response from Front of House/Chesford Grange on 19 Feb 2024
Thank you for your feedback. We are delighted you enjoyed your stay with us.Best wishes

8/10 Good

Beecky

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was a nice hotel, clean carpets throughout. Clean bedding and clean towels, extra in the wardrobe. Dog friendly, however when eating in the restaurant you have to wait in the bar area with the dog, so you'll need someone to accompany you so you can go get your food as dogs aren't allowed in room where you go to get your food. Which is down some stairs and around the corner. A bit inconvenient. Isn't anywhere nearby where you could go get food 35 minute walk to a few dog friendly pubs. the pool was quite small though probably two lanes worth of pool, very shallow. The shower heads could probably do with a good clean or replaced as there was some discoloration to them. But bathroom was very clean aside from this, as was the room/rest of the hotel. The field by the side of the hotel is quite waterlogged, so probably pack some outdoory shoes if you plan on a stroll.
Stayed 1 night in Feb 2024
Response from K Reeves on 18 Feb 2024
Dear Beecky,Thank you for taking the time to review your recent stay. We are pleased to hear that you experienced a good level of cleanliness in your room and our public areas during your stay, but am sorry to hear of the inconvenience at breakfast. Our food and beverage team are more than happy to assist our guests to ensure a comfortable experience, and hopefully did their best to assist you. I have shared your feedback regarding the shower heads with our housekeeping team to rectify where needed.Thank you for your constructive feedback, and we hope to see you again in the future.Kind regards,

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from K Reeves on 14 Feb 2024
Dear Emma,Thank you for your sparkling review, we are pleased to hear you enjoyed your stay.Kind regards,

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable overnight stay. Friendly staff, comfortable room, lovely food
Stayed 1 night in Feb 2024
Response from K Reeves on 14 Feb 2024
Dear Shaun,Thank you for your kind review, we are delighted to hear that you had a comfortable stay.Kind regards,

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from K Reeves on 14 Feb 2024
Dear Martin,Thank you for your sparkling review, we are thrilled to hear you enjoyed your stay.Kind regards,

8/10 Good

KERRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed on a Sunday evening, the reception team were friendly and helpful. I had a very comfortable stay and slept well, the bed and temperature of the room were just right. A good place and one to revisit if I am in the area again. Only 4 stars because dusters were left in my room sfter a clean and there was no remote for the TV. I know these would have been sorted if I bothered so not a huge issue and definitely do not be put off.
Stayed 1 night in Jan 2024
Response from K Reeves on 14 Feb 2024
Dear Kerry,Thank you for your kind review, we are delighted to hear you enjoyed your stay. I'm sorry to hear of the oversight in your room, this has since been addressed with our Housekeeping team.Kind regards.

8/10 Good

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent
Stayed 2 nights in Dec 2023
Response from D Gogate on 25 Jan 2024
Dear LeonardThank you for taking the time to provide feedback! We're glad to hear that you found our product decent. Your satisfaction is important to us, and we're always looking for ways to improve. If you have any specific suggestions or areas where you think we could enhance our offering, please feel free to share. We value your input and are committed to making your experience even better in the future. Thank you for choosing our hotel!Kind regards

4/10 Poor

ALAN

Stayed 1 night in Jan 2024
Response from D Gogate on 24 Jan 2024
Dear AlanThank you for taking the time to rate your experience at our hotel. We noticed that you rated your stay as 4 out of 10, but didn't leave any specific comments. We take feedback very seriously and are committed to improving our services, so we would greatly appreciate any further insights or specific concerns you had during your stay.Please feel free to reach out to us directly with any details you can provide, as it helps us understand where we need to focus our efforts in order to enhance our guest experience. Your feedback is invaluable in our ongoing effort to provide excellent service and accommodations.We hope to have another opportunity to serve you better in the future and are dedicated to ensuring that your next stay with us is a positive and memorable experience.Warm regards

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from D Gogate on 16 Jan 2024
Dear GaryThank you for the 5-star rating! We're thrilled to know you had a positive experience during your stay. We look forward to welcoming you back.Kind regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All really good aside from some very squeaky plumbing. Spa was very nice too
Stayed 1 night in Dec 2023
Response from D Gogate on 3 Jan 2024
Dear AndrewThank you for your positive feedback on your recent visit. We're delighted you enjoyed your experience, especially the spa.We apologize for any inconvenience caused by squeaky plumbing and appreciate your patience. Your feedback is valuable, and we'll address the issue promptly.We look forward to welcoming you back for another great stay.Best regards,

10/10 Excellent

Eli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much better than expected.
Much better than I expected. Very well kept. Room was large and spacious (we had a super king). Breakfast was good, and the pool was very warm so the kids loved it. Price was very reasonable. Would definitely recommend to others.
Stayed 2 nights in Dec 2023
Response from D Gogate on 29 Dec 2023
Dear EliThank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your stay exceeded your expectations and that you enjoyed the spacious room, especially with the super king bed. It's great to know that the breakfast met your satisfaction and that the kids loved the warm pool – we always aim to provide a comfortable and enjoyable stay for our guests.We appreciate your kind words about the reasonable pricing and your recommendation to others. It means a lot to us that you had such a positive impression of your time with us. Our team works hard to maintain a well-kept environment, and we're delighted to see that reflected in your feedback.Should your travels bring you back to the area, we would be honored to host you again. Thank you once more for choosing us and for sharing your wonderful review.Best regards,

8/10 Good

Francina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, good buffet breakfast. Room was very clean but in need of an update. A very quiet hotel. Second time we've stayed here and will probably return.
Stayed 1 night in Dec 2023
Response from D Gogate on 27 Dec 2023
Dear FrancinaThank you for your valuable feedback! We're delighted to hear that you appreciate our good location, friendly staff, and the quality of our buffet breakfast. Your comments about the cleanliness are appreciated, and we take note of your suggestion for an update. We're glad to be your choice for a second stay, and we look forward to the possibility of hosting you again. If there's anything specific you'd like to see improved or if you have any further comments, please feel free to share. Safe travels!Kind regards

10/10 Excellent

Sandra

Stayed 1 night in Dec 2023
Response from D Gogate on 27 Dec 2023
Dear SandraThank you for the 10 out of 10 rating! We're thrilled to see that you had a positive experience. If you ever have any specific feedback or requests in the future, please feel free to share. We appreciate your support and look forward to hosting you again!Kind regards

4/10 Poor

Robert

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from D Gogate on 11 Dec 2023
Dear RobertThan you very much for taking time to review your stay. Kind regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, helpful staff & dog friendly
Friendly and helpful staff Nice to be able to eat in the bar with my dog and lovely grounds to walk in.
Stayed 5 nights in Nov 2023
Response from D Gogate on 7 Dec 2023
Dear anonymousDear [Reviewer],Thank you for your kind words! We're delighted you found our staff friendly and helpful. It's wonderful to know you and your dog enjoyed dining in the bar and exploring our lovely grounds. We look forward to welcoming you both back soon!Kind regards

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from D Gogate on 21 Nov 2023
Dear MichaelaThank you so much for this amazing 10 out of 10 review!!!We hope to welcome you back again soon.Kind regards

6/10 Okay

Vicky

Stayed 1 night in Nov 2023
Response from D Gogate on 21 Nov 2023
Dear VickyThank you for taking time to review your stay. Kind regards

10/10 Excellent

Gina

Stayed 1 night in Nov 2023
Response from D Gogate on 13 Nov 2023
Dear GinaThank you for your lovely review!We hope to welcome you back again soon. Kind regard

10/10 Excellent

Joanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from D Gogate on 9 Nov 2023
Dear JoanneThank you very much for this amazing review!!Kind regards

8/10 Good

simon, Doncaster

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was great and parking great too. I got upgraded on my 2nd night which was a lovely large room. Everything met my expectations. Food was OK. Bar staff seemed a bit miserable.
Stayed 1 night in Oct 2023
Response from D Gogate on 7 Nov 2023
Dear SimonWe're thrilled to hear that you had a great experience during your stay with us, and we appreciate your positive feedback. It's wonderful to know that you enjoyed our hotel and found the parking arrangements convenient. Getting upgraded to a lovely large room on your second night is always a pleasant surprise, and we're pleased that it added to your overall experience.We value your feedback on the food, and we'll use it to further enhance the dining options we offer to our guests. We're sorry to hear that you found our bar staff a bit downcast. Our team members are usually known for their friendly and attentive service, and we will address this to ensure a more welcoming and pleasant atmosphere for all our guests.Thank you for choosing to stay with us, and for sharing your thoughts. We hope to have the pleasure of serving you again in the future and delivering an even better experience. Your satisfaction is essential to us, and we'll strive to make your next visit exceptional in every way.

10/10 Excellent

DIANE

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second visit - lovely hotel and helpful staff. It really suits us as it allows us to take our dog. Lovely indoor pool and spa. Definitely recommend
Stayed 1 night in Sep 2023
Response from D Gogate on 7 Nov 2023
Dear DIANEWe're delighted to hear that you returned for a second visit and that you enjoyed your stay at our hotel once again. We appreciate your kind words about our lovely hotel and our helpful staff. We take pride in providing a welcoming and accommodating experience for our guests.It's wonderful to know that our pet-friendly policy allowed you to bring your dog and that you had a great time making use of our indoor pool and spa facilities. We appreciate your recommendation and are grateful for your continued support.Thank you for choosing our hotel, and we look forward to welcoming you, your dog, and your future visits. Your feedback means a lot to us, and we're committed to ensuring that each stay is as enjoyable as the last.Kind regards

4/10 Poor

Hilary

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from D Gogate on 21 Nov 2023
Dear HilaryThank you for your review. Kind regards

10/10 Excellent

Siobhan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good room, good breakfast, perfectly located for Warwick and Leamington Spa
Stayed 1 night in Oct 2023
Response from D Gogate on 25 Oct 2023
Dear Siobhan Thank you so much for the fantastic 5-star review! We're thrilled to hear that you had a great experience during your stay. It's wonderful to know that you enjoyed our rooms and the breakfast we offer.Our central location is indeed one of our strong points, making it convenient for guests to explore both Warwick and Leamington Spa.We appreciate your kind words and your support. We hope to welcome you back in the future for another enjoyable stay. Your feedback means a lot to us, and we'll continue striving to provide top-notch service.Kind regards

2/10 Terrible

Susan

Stayed 1 night in Oct 2023
Response from D Gogate on 23 Oct 2023
Dear SusanThank you very much for your review . We are sorry to hear your stay was not up to your expectations. We hope to get another chance sometime in near future. Kind regards

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel trip
Very good experience will be using this hotel again in the near future. Found all the staff helpful in all areas. Good parking.
Stayed 1 night in Oct 2023
Response from D Gogate on 23 Oct 2023
Dear Gary Thank you for taking time to review your stayKind regards

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, room comfort
Reasonably good
Still some updating needed in the standard rooms, Bathroom plumbing (toilet) could be better. Room was very warm.
Stayed 1 night in Sep 2023
Response from D Gogate on 29 Sept 2023
Dear RobertThank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your input as it helps us continually improve our services.I apologize for the issues you encountered during your stay, particularly with the standard room. Your feedback regarding the bathroom plumbing and room temperature is duly noted, and we will address these concerns promptly to ensure a more comfortable experience for our guests.We are committed to providing a high standard of accommodation, and your feedback is invaluable in helping us achieve this goal. Please know that we take your comments seriously and will work diligently to make the necessary updates.Once again, thank you for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Kind regards

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from D Gogate on 29 Sept 2023
Dear DanielThank you for your review!Kind regards

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely Hotel to stay / Michelle on Reception was amazing!
Stayed 2 nights in Sep 2023
Response from D Gogate on 29 Sept 2023
Dear KatherineThank you for taking time to review your stay and such amazing feedbackKind regards

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Stayed one night in the week. Staff very friendly. Room was clean and tidy. Nice food in the bar. Breakfast was lovely. Stayed a few times at this hotel and never disappointed.
Stayed 1 night in Sep 2023
Response from D Gogate on 29 Sept 2023
Dear martinThank you for your wonderful review! We're delighted to hear that you had a pleasant one-night stay with us. Your kind words about our friendly staff, clean rooms, delicious food, and lovely breakfast are truly appreciated. We value your loyalty, and it's always a pleasure to have you as our guest. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards

10/10 Excellent

A

Stayed 1 night in Sep 2023
Response from D Gogate on 29 Sept 2023
Dear AThank you very much for this amazing review!Kind regads

6/10 Okay

George

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
staff and service: not very well trained, stretched over table and diner to deliver condiments and food instead of moving around to the clear space, tried to remove wifes plate while still eating her meal. Bar staff appear to have received no training, no knowledge of what is in stock, no knowledge of how to prepare or serve drinks, when found shook a half full bottle of port disturbing the sediment and proceeded to pour into glass and serve, despite being asked to stop shaking it and to put it back on shelf to let it settle.
Stayed 2 nights in Sep 2023
Response from K Reeves on 22 Sept 2023
Dear George,Thank you for taking the time to provide feedback on your stay. I'm sorry to hear your experience was less than satisfactory in our bar area. We have had some new staff recently who are still undergoing training, and your comments are important to us as we will be able to ensure additional training is provided to those that need it. Thank you for your constructive comments, we hope to see you at Chesford Grange again to provide a better experience for you. Best wishes

6/10 Okay

Gurinder

Liked: Cleanliness, staff & service, room comfort
Stay at Chesford grange hotel in sept 23
We stayed in the deluxe double room, with breakfast over £170. Over priced for what’s on offer. We had late lunch upon checking in, food was very nice. Breakfast need provide options such as veggie sausages. Most hotels at level now do offer it.
Stayed 1 night in Sep 2023
Response from K Reeves on 19 Sept 2023
Dear Gurinder,Thank you for taking the time to review your stay. We are happy to hear you enjoyed your lunch after check in. We do offer vegetarian sausages, however this is by request to ensure that we have them available to those that require vegetarian options.

6/10 Okay

Harjinder K

Liked: Cleanliness, property conditions & facilities
Arrived after 9pm to check in. Was a quick check in process. Room was exactly as described when booking, comfortable beds.
Stayed 1 night in Sep 2023
Response from K Reeves on 19 Sept 2023
Thank you Harjinder, for your kind review. We are delighted to hear your stay was as expected.

10/10 Excellent

JANICE

Stayed 1 night in Sep 2023
Response from K Reeves on 19 Sept 2023
Thank you Janie for your kind review.

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay
Room and beds really comfy, spa area excellent
Stayed 1 night in Sep 2023
Response from D Gogate on 15 Sept 2023
Dear JasonThank you very much for taking time to leave this fabulous review!We can't wait to welcome you back again soon. Kind regards