Katamachi Trip

We stayed here for two non-consecutive nights, first after a full day at DisneySea. The location is very convenient for Disney; 3 subway stops (~15 min). Shiomi Station is across the street (a 2 min walk). Exploring other parts of Tokyo requires a line transfer, which isn’t ideal with tired kids, but still manageable. For example, we opted for Ginza instead of Shibuya on our last night due to the shorter commute. Check-in was excellent. The staff were warm and welcoming, the lobby is spacious, amenities are freely available, and having a FamilyMart attached to the hotel was extremely convenient. We stayed in a family room with four twin beds, and there was still enough space for two large suitcases. The only downside was the lack of drawer space. The beds were very comfortable, and the shower had great water pressure. What truly stood out was the staff’s exceptional service. We had forwarded our luggage from a previous hotel using Airporter. The hotel confirmed they could receive our prepaid luggage, and they were incredibly responsive to all my questions via Expedia’s chat. When my daughter lost her backpack at Tokyo Skytree, a front desk staff member kindly called lost and found on our behalf, translated for us, confirmed the bag was found, and even asked about shipping options since we were leaving for Kyoto the next morning. They stored our luggage while we were in Kyoto. They also made disposing of our damaged luggage incredibly easy & no fees. I highly recommend!

Amazing room, amazing people, definitely made my trip luxurious as possible.

clean, Great location, walkable from station ! 6000yen food coupon included so we can have breakfast before we go! Friendly staff.

The check-in staff were not very friendly and did not explain any of the amenities of the hotel to us. The lounge staff were also kind of snobby. They did not even direct us to the breakfast buffet area. I had to ask where the orange juice etc were at. The room was exceptional though. It extremely clean and the view was just incredible.

Amenities and service were top notch. Excellent breakfast. Room was spotless but accumulated some dust during two week stay. Heating was difficult to set to a comfortable temperature