All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 2 out of 6 reviews" "
10 - Excellent
2
Rating 8 - Good. 1 out of 6 reviews" "
8 - Good
1
Rating 6 - Okay. 2 out of 6 reviews" "
6 - Okay
2
Rating 4 - Poor. 0 out of 6 reviews" "
4 - Poor
0
Rating 2 - Terrible. 1 out of 6 reviews" "
2 - Terrible
1
7.6/10
Cleanliness
6.4/10
Staff & service
6.8/10
Amenities
8.0/10
Property conditions & facilities
7.0/10
Eco-friendliness
Reviews
10/10 Excellent
Charanjit
20 Feb 2024
Charanjit
Stayed 1 night in Feb 2024
6/10 Okay
Dilraj
Travelled with group
28 Nov 2022
Liked: Cleanliness
Disliked: Property conditions & facilities
Not as expected. No slippers were provided to go to washroom. In room dinong order takes a long time. Coffee I ordered took nearly 45 min. Not as expected.
Dilraj
Response from Sunil Kumar on 25 Dec 2022
Dear Ms. Jasleen Kaur, Thank you for feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to review. We appreciate your loyalty to our brand.
2/10 Terrible
Iqbal singh
Business traveller
8 Jun 2022
Liked: Property conditions & facilities
Disliked: Staff & service
3 star hotel
Checking staff ignorant,3 times ask them glass of water . Want to checkout 2 pm they refused breakfast limited option
Iqbal singh
Stayed 2 nights in Jun 2022
Response from Sunil Kumar on 10 Jun 2022
Dear Sir, It was a privilege to have you stay with us. Thank you for sharing your candid feedback on Expedia. Please allow me to apologize for the inconvenience caused to you during your recent stay with regards to reception staff. Please be assured that the feedback has been shared with the concerned managers for the immediate action and improvement. Your patronage to Best Western Kapurthala is truly valuable. We look forward on your next visit soon and promise you will not be disappointed. Warm Regards, Sunil Kumar Assistant Front Office Manager
The staff are ever so polite and courteous, the service was excellent, staff at breakfast in the cafe western were excellent, food was delicious, hotel was spotless would stay here again.
San
Stayed 13 nights in Feb 2020
Response from Ravinder Kumar ( Assistant Manager Front Office ) on 16 Mar 2020
Dear Guest, Greetings from Best Western Kapurthala ! Thank-you for your feedback and rating. It is our constant endeavor to create cherished memories for our guests and we are glad we lived up to your expectations. We thank you once again and look forward to your next visit.
Reception staff did not seem to have up to date knowledge about procedures. Restaurant staff was excellent. Over all facilities were reasonably good excerpt the washroom size is very small difficult to move around.
Verified traveller
Stayed 3 nights in Feb 2020
Response from Ravinder Kumar on 19 Feb 2020
Dear Sir, It was a privilege to have you stay with us. Thank you for sharing your candid feedback on Expedia. Please allow me to apologize for the inconvenience caused to you during your recent stay with regards to reception staff data knowledge and procedures we are conducting training's. Please be assured that the feedback has been shared with the concerned managers for the immediate action and improvement. Your patronage to Best Western Kapurthala is truly valuable. We look forward on your next visit soon and promise you will not be disappointed.
Warm Regards,
Ravinder Kumar Assistant Manager Front Office