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"The space is decent considering its price and location, The staff is friendly, and there are some decent amenities around the complex. The rooms are kept clean, but the conditions are okay. There is a convenience on the complex as well. The gym is great, and the fact that it’s connected to the Shinagawa station is really helpful to get around. But the floor I was staying on did have a strong smell of cigarettes (the floor beneath was a smoking floor) and I highly recommend NOT using their coin laundry room. The machines are electric, and will cost you a lot of time (almost 3 hours) and money (almost 3500-5000 yen) depending on how much you need to do. That being said, the value is there if you’re looking for a quick stay, cheap rooms helpful staff. "

"Great hotel the Spa is excellent and location is ideal, very easy access to train station."

"Attentive and respectful "

"Espectacular is just a little far from shibuya. "

"The lift and bathroom wasn’t clean."

"The room was bright, spacious, and kept perfectly clean. The staff was incredibly friendly and welcoming. Our room offered a stunning view of Tokyo Tower, which made our stay even more special. Breakfast was not only delicious but also a delightful start to each day. Getting around was a breeze with easy transportation options. I truly wish I could have stayed a little longer to enjoy it all."

"Clean and good size room"

"I ran the 2026 Tokyo Marathon and this hotel was a 5-10 minute walk to the start line. The hotel is located near the train line and plenty of good restaurants. I suggest paying extra for the breakfast which offered a buffet and cooked to order American style egg dishes"

"The good parts: The front desk staff were very helpful when I needed to call the airline on a local Japanese telephone number, allowing me to use the front desk phone without charge. The location is convenient for this price point. There is an underground passageway from Shinjuku station straight to the hotel, open until 23:00. (Though difficult to find, looking for the entrance to the Shinjuku subway line should put you in the right tunnel) There are convenience stores and restaurants in the same building. Not so great stuff: The rooms are small, even by Tokyo standards the space to move around the bed is tight. The rooms are not even slightly sound proof. It sounds like they put up standard stud walls with simple plasterboard. You can hear people in other rooms talking, snoring and banging around. They give you ONE low quality pillow upon checkin. You want more pillows? They put a small amount more in the corridor each day for first come first served. Reception simply tells you to check there. The TV is the worst hotel TV I have seen in a long time. The toilet is unnecessarily LOUD! Sit down? LOUD. Flush? LOUD. Refilling the tank? LOUD. I have never come across a toilet this unnecessarily loud. The provide one medium sized towel and one hand towel. You can put a sign on the door to just provide a new set. But they will come in after 3 days, clean and remove any extras. The laundry room is far too small for this size if hotel. It needs to be twice the size."