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Reviews of Kandy City Stay

2 out of 5
Kandy City Stay
155 S W R D Bandaranayaka Mawatha, Kandy, Central

Reviews

7.0

Good

Rating 10 - Excellent. 16 out of 43 reviews" "
Rating 8 - Good. 7 out of 43 reviews" "
Rating 6 - Okay. 8 out of 43 reviews" "
Rating 4 - Poor. 4 out of 43 reviews" "
Rating 2 - Terrible. 8 out of 43 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So overall this hotel was an excellent option. My room had a great view, especially at night with the city lights against the mountainsides. The lock on the door, although it did lock, was a bit difficult and frustrating. However, Kandy City stay does get high marks for staff and their local tours. The hotel’s (mainly elephant park) was excellent and very economical.
Stayed 2 nights in May 2024

2/10 Terrible

RICHARD

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
People friendly Too much window light at night Needs darker curtains
Stayed 2 nights in Feb 2024

2/10 Terrible

Gishanka

Travelled with family
Disliked: Cleanliness, staff & service
site is not as advertised. Hotel is in office-space like building. Next a very busy and loud city corner

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

Randhir

Liked: Staff & service, property conditions & facilities, room comfort
Nice Stay
Superbly located with beautiful views of Kandy City. The breakfast was tasty and provided a nice touch. Staff were hospitable and accommodating generally. Room was mountain view and was spacious. However, there were some mild stains on the sheet. Overall though, it was a nice stay.
Stayed 1 night in Feb 2020

6/10 Okay

Diane

Stayed 3 nights in Jan 2020
Response from shirley on 3 Feb 2020
Thank you Diane for your rating

2/10 Terrible

Verified traveller

They do not seem to care about the traveller. Only interested in the money.
Stayed 1 night in Nov 2019
Response from sachintha on 30 Nov 2019
Dr sir, We wonder how did you write a review even with out check-in to our hotel. We had your reservation. But you didn't check in. Is this because we didn't pay your money back for your cancellation at the last minute ?

10/10 Excellent

Nerina, Seattle, WA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful. I had booked a room that was tooo big and too many beds for just one person (solo traveler) and instead they helped find me a room with a better view and more accustomed to my needs. Also having a restaurant with fantastic food on the roof is so convenient if you are tired and don’t want to meander into the city center. Great stay!
Stayed 1 night in Sep 2019
Response from Shirley on 19 Sept 2019
Dear Nerina, First of all I thank you for choose Kandy City Stay for your accommodation in Kandy. I am so happy that you were enjoy while your stay with us and thank you for your best comment for us hopr to see you in near future have a nice day Regards, Shirley

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
This hotel is currently under construction so there was some noise around and the internet only worked in the morning until 8am in the morning otherwise did not work the rest of the day
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay at Kandy's !!
It was pleasant stay. The hotel and staff were very nice. The view from the terrace restaurant was awesome overlooking the Kandy City.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please refund! Paid but no room.
We paid for the room using hotels.com and were told no room available when we arrived at the hotel. Please refund!
Stayed 1 night in Dec 2018
Response from sachintha on 31 Dec 2018
dr sir, you came to our hotel around 10 am in the morning. but our check in time is 2 pm ,rooms were not ready also.We mentioned you that it would take 2 hours to prepare the room. So you left our property and didn't come back. Our room remained empty for three days as it was a three day booking. According to the Expedia cancellation policy they are not liable to pay you back.

8/10 Good

Saranga, Colombo

Liked: Cleanliness, staff & service, room comfort
This is a fairly good hotel near to Kandy city. It costs an affordable amount. This is suitable to stay for a short duration. Hotel staff is also nice. Although there were some lacking parts in room facilities, this small hotel is not bad for a short stay.
Stayed 1 night in Sep 2018

10/10 Excellent

Stephanie, spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one of the best hotels we stayed in sri lanka. Rooms are superb clean and big , friendly staff, 360 degree rooftop restaurant .Though this property is situated inside the hotel the rooms are quiet .what else do you need from a hotel.
Stayed 1 night in Aug 2018
Response from sachintha on 3 Sept 2018
dr stephanie, we are glad that you satisfied with our services. please do come next time to stay at kandy city stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second visit - still happy
Liked it so much the first time I stayed there again when passing through Kandy for a night. Easy access to bus and train station.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location
Really big and comfortable room. Nice furnishings. Great shower. Easy walk downhill to bus station and train station. easy with backpacks, maybe not roller luggage. Very friendly staff. Quick laundry service as well fora fair price. Convenient place to stay for a night if you're just passing through Kandy.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Adequate, just what we needed.
Beds are comfortable and clean but atmosphere is very bleak with no vibe. Had a snorning man which kept us awake.
Stayed 2 nights in Aug 2017
“It is very unfortunate that you were disappointed by the snoring man .dorm is a place where people can share some of the facilities and sleep for a cheaper price. we do everything to maintain the independence between each guest.We sincerely hope that you found accommodation to your liking during the remainder of your travels.”

6/10 Okay

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, but extremely loud
The place is really good, comfortable, and clean. The only downside is that it's super difficult to sleep... Trains go past all through the night and a super loud. If I'm honest, the only reason I stayed forbthe duration was because it was prepaid.
dr shelley, thank you very much for your positive feedback .I'm really sorry that you were disturbed by the noise. but i would like to tell you that our place is under construction these days and we are planning a sound proof system. the new rooms will be opened within one month.so it won't be a problem for the next arrival. anyway thank you again for your review and hope to see you again in a new room with good facilities.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
thank you for giving us hospitality
Luxury room, great facilities, excellent breakfast(i couldn't imagine how do they give all these facilities in the room). But especially: the staff was extremely welcoming and generous. their driver took us places and we hanged out with them on the top balcony with amazing view. We would definitely recommend this place if you look for something in Kandy. Thanks a lot!
Response from General Manager on 4 Feb 2017
Dr sir/madam, thank you very much for your great review. we hope to see you again .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
it has been newly renovated to accommodate to travellers extremely well with wifi in every room, air conditioning (which was a must for me as I am not used to hot weather conditions since living ), new furniture and an extremely neat and crisp clean environment. The place was exceptionally well kept by the staff .The staff were extremely welcoming and helpful to me, especially since I had a lot of questions with regards to travelling around Kandy and even to other cities in Sri Lanka. The location in Kandy was also situated in an optimal point being in a safe location away from the main city. However it was also a very close distance to the urban city if I wanted to go shopping and site seeing. I definitely recommended kandy city stay to any tourists passing by Kandy! Hoping to stay here again for my next visit!
Response from General Manager on 4 Feb 2017
Dr sir/madam, thank you very much for your great review. we hope to see you again .

10/10 Excellent

sachintha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing stay and nice staff
amazing breakfast for the price.nice location with stunning mountain view.staff helped us to arrange our tourr to sigiriya,pinnawala for reasonable prices.we would defenetely recommend this place to all kind of people who like to spend a great time
Response from General Manager on 4 Feb 2017
Dr sir/madam, thank you very much for your great review. we hope to see you again .

6/10 Okay

SUNIL

Liked: Cleanliness, property conditions & facilities
If u just want to pass a night
Nothing great. just a room and partitions dividing toilets from room. views are cool from the bed. neat and good WiFi.
Response from General Manager on 29 Nov 2016
thank you very much sir. we are waiting to see you again. have a safe journey.

4/10 Poor

Knud

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Det bedste ved dette hotel er en fremragende udsigt. Hvis det er det man går efter, er det et godt valg ellers ikke.
Stayed 2 nights in Jan 2024

2/10 Terrible

Shota

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
日本の方へ。 ここの宿は、虫が発生してることを生き物との共存と言い訳しています。 また、周りも暗く野良犬だらけ。キャンディの観光には向かない立地です。 予算が許すのであれば、キャンディレイクに近いエリアだと楽しいひと時になると思います。
Stayed 2 nights in Dec 2023

8/10 Good

Pernille

Travelled with family
Liked: Cleanliness, room comfort
Centralt hotel
Værelset var ‘stort’ og udemærket, dog meget lyt ud til gangen! Rummet var lækkert ift prisen. Til morgenmad kunne man både få srilankansk- og engelsk morgenmad - rart med lidt afveksling. Flot udsigt ved terrassen hvor man spiser mad. Hoteller ligger dejligt centralt både til stationen og byen. Man kunne gå direkte til begge ting! En anbefaling hvis man ønsker at bo midt i byen til få penge.
Stayed 1 night in Jan 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons passés une seule nuit a Kandy afin de prendre le train vers Ella. La chambre était très propre et la vie était très belle vers la ville avec les montagnes. Tout était propre dans notre chambre par contre sa sentait fort la boule a mite. Mes vêtements le lendemain sentait haha. Sinon la gare de train est à 10 minutes de marche a peine. Utile si on veut prendre le train tôt sans utiliser de transport
Stayed 1 night in Jan 2020
Response from front office manager on 22 Jan 2020
Dear Guest, Thank you very much for taking time to share your experience at Kandy City Stay, we are delighted that your visit to Kandy City Stay was pleasant and rewarding, trust you would continue to patronize us in future, I hope that you enjoy your self at the roof top, Have a nice day, Please do visit us again,Thanks & Regards, Shirley Ranasinghe. Front Office Manager

10/10 Excellent

Filip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bea ställe
Väldigt fint å bekvämt boende, god frukost.
Stayed 1 night in Mar 2019

10/10 Excellent

Jinha, seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
룸 상태 정말 좋아요
방 컨디션 특급호텔 급이네요 침대 정말 편안하구요 가
Stayed 2 nights in Jan 2019

6/10 Okay

Markus

Hotel mit zentraler Lage
Für einen kurzen Aufenthalt in Kandy ok. gerade am Tag sehr laut, da direkt am Busbahnhof gelegen. Der Bahnhof ist zu Fuss erreichbar.
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
おすすめできない
シャワー 夜7時過ぎから朝9時過ぎまでお湯が出ない。風邪ひいた。 部屋が一見綺麗に見えるが触ってみると埃まみれ タオル ワキガの匂い 出発日の朝 レセプションに誰も居なくて入口も鍵が掛かってて列車に乗り遅れそうになった。
Stayed 4 nights in Dec 2018

8/10 Good

Ali

Disliked: Cleanliness, property conditions & facilities
جيد
مقبولة نوعا ماء
Stayed 1 night in Aug 2018
Response from sachintha on 3 Sept 2018
thank you for your review Ali, hope to see you soon near future

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
not what we booked
very disappointed, at least we got our money back! we had to look for something else. it was clearly written on the confirmation, that we booked a doubleroom with private bathroom. What we really got was a „tube“ in a shared room with 25 people.
Stayed 1 night in Jul 2018
Response from sachintha on 2 Aug 2018
dr guest, we are really sorry for the inconvenience happened. The price you booked was nearly 13 USD for two guests. we offer only dormitory rooms for that prices. May be something wrong with your understand. Anyway thank you for visiting us.

8/10 Good

yee, 香港

Liked: Cleanliness, staff & service
靠近大街，門面較細，仍在增建中。員工友善，接受美元付款，一讚。早餐也豐富。靠近大街，門面較細，仍在增建中。員工友善，接受美元付款，一讚。早餐也豐富。
Stayed 1 night in Jul 2018
Response from sachintha on 3 Sept 2018
dr yee, thank you very much for your review. and we are sorry if any inconvenience happened as of our construction. but please note that all constructions are over now. Please do come next time to enjoy with our newly built rooftop restaurant.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
総合的に良い。
レセプションの人の感じがよい。Wi-Fiもサクサクでホットシャワーもでる。清潔。マイナスポイントはトイレが極端に狭い。

4/10 Poor

stelo, rennes

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel pas terminé
Hotel difficile à trouver! L ensemble des parties communes n est pas terminé et est sale! Difficile de circuler dans le couloir pour accéder à la chambre....car matériaux stockés...super avec les valises!!! En ce qui concerne la chambre, on avait pris une deluxe avec vu montagne: globalement acceptable Car grande et plutôt jolie....mais il ne faut pas regarder les finitions!!!!! Chambre bruyante.....et la vue sur la montagne possible que depuis la douche! Sinon c est vue sur un chantier avec une vitre pleine de ciment!!! Si vous pouvez encore annuler....faites le!! PS: il y a aussi un dortoir....avec caméra visible à l accueil....vu une femme en string!! Cool pour elle
Stayed 1 night in Jan 2018

10/10 Excellent

Dorota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Czysty i dogodnie położony hotel i hostel
Pokòj dwuosobowy z tarasem byl super.
Dr Dorota , we are really pleased that you have totally satisfied with our services and the place. our willingness is to satisfy the guest. please do come next time and spend the time with us.have a great day.

4/10 Poor

Mikael, bra

Disliked: Cleanliness, room comfort
Som att bo på tågstation
Glada ägare med framtidsdrömmar,
Response from General Manager on 17 Nov 2016
thank you very much for your review . greetings. sachintha

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fräscht och bra service
Mycket bra service, snäll personal som gärna hjälper till. Tillgång till kök och stora lobbyytor att sitta i.
Response from General Manager on 17 Nov 2016
thank you very much for your review. greetings. sachintha

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 25 Oct 2016
thank you very much for your valuable comment

8/10 Good

kim, s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schoon en modern
Het is erg schoon alles op loop afstand. Het enige minpunt is de trein die ervoorbij rijd.
Response from sachintha on 25 Oct 2016
thank you very much for your valuable comment

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
詳細不明でした
当日予約して現地に到着し、スリーウィーラー運転手経由で電話をすると意味不明。。。 運転手はほかの（市街地から遠い）宿に連れていく始末。 結局、電気系統の不具合とかで泊まれないとかで、ほかに代替ということだったらしいのですが、だったらメール等で予約確定者全員に知らせるのが当然ではないかと。 まぁ、こちらもチェックイン開始と同時に入ろうとしてましたが。
Response from kawindu on 2 Jun 2016
thank you very much for your valuable comment sir.