Kaanapali Hillside Trip

Shuttles to and from the airport were nice

It’s got an amazing location. It felt like they are letting the hotel go down a bit though. The staff serving the pool area was paper thin. Cabana rentals that use to be $500 are now $1700/day. Our room had a broken ceiling light we had to have a repair man do for over a hour and even after that it stopped working again. The tongs and glasses in our room had built up food grime on them. Wait times at restaurants were long to nonexistent there, even though they had plenty of open tables. Just not the happy experience we use to have in years past going there.

From the moment we checked in until the time we left, the staff were nothing short of phenomenal. Their kindness, hospitality, and attention to detail made our stay truly memorable.

The property was beautiful and the staff was friendly and helpful. The pool was amazing. Our room was clean and spacious but definitely a few areas that could use some attention (paint peeling, tile stained). It would not dissuade me from staying there again however.

This was the most incredible stay! I cannot even express how incredibly gorgeous and breathtaking the property is; everywhere you look it is mesmerizing. The staff was top notch, the amenities were so great, and the breakfast was lovely. We looked at many resorts in Wailea and I can confidently say that after staying at the Andaz there is no competition. We even ate at the Four Seasons and were not wowed because we just loved Andaz so much! LOL The only thing we didn’t love was the Alfredo and Parmesan fries at Andaz but everything else was pretty tasty. The room was also fantastic; everything was fully stocked daily if you requested them to service your room. There is even an Ohana lounge after checkout that has showers, complimentary drinks, etc. which was incredible for us! We checked our luggage and enjoyed the property alllll day because of that additional lounge access amenity. Paddle boarding on the ocean and the outrigger was also so cool, and there were so many different options of water equipment that you could easily check out even without booking a session. I have to say this was 10/10 and we have already discussed making Andaz our yearly getaway. It is unmatched. What a perfect and romantic getaway, ugh! I am sooo sad to even leave!