Outdoor pool, open 7 AM to 9 PM, pool umbrellas, pool loungers
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Reviews of Royal Tulip Springhill Resort Jimbaran

4.5 out of 5
Royal Tulip Springhill Resort Jimbaran
Jl. Jimbaran Hijau Kelod, Kuta Selatan, Jimbaran

Reviews

9.0

Wonderful

Rating 10 - Excellent. 44 out of 72 reviews" "
Rating 8 - Good. 20 out of 72 reviews" "
Rating 6 - Okay. 5 out of 72 reviews" "
Rating 4 - Poor. 2 out of 72 reviews" "
Rating 2 - Terrible. 1 out of 72 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

NIGEL

Disliked: Staff & service
Poorly trained restaurant staff. Front reception staff very pleasant.
Stayed 2 nights in Apr 2024
Response from ANA on 23 Apr 2024
Dear Mr. Nigel, Thank you for sharing your experience at Royal Tulip Springhill Resort Jimbaran. It is always a pleasure to receive feedback.Please accept our sincere apologies for the unfortunate mistake happened.I will address the problem to department concern and to rectify the problem you have encountered to make sure that the same won't be happened again in the future.Should you at the meantime require any other assistance, please feel free to let us know.Sincerely yours,Royal Tulip Springhill Team

4/10 Poor

Luke

Travelled with partner
Disliked: Amenities, property conditions & facilities
Not a great stay to finish our trip to bali. Staff at reception were very helpful and friendly, they helped were they could but a few pointers and honest feedback. The gym and facilities are terrible, no cold water or towels in the gym. Couldnt even buy still water from the bar, they didnt have any on 3 occasions. Breakfast is horrendous, dirty tables, cutlery, floor is full of food. very limited options, no basics like porridge, Yoghurts, cant have a coffee from the barista only jug coffee. (I understand that latte, cappuccinos are charable but its standard to be given one with your Breakfast as part of the package, first place ive stayed in bali where you dont get at least one if not all coffees) bread area is stale, i saw a kid pick up a donut and he didnt want it so a waiter put it back on the tray. Again the staff are kind and friendly but they look rushed around, poorly run. Positives - beds are clean and comfortable, the rooms are abit dated but clean. The reception staff were friendly and helpful at times. Laundry was good, picked up and dropped off in same day and reasonably priced. Overall i wouldnt come back to the hotel or recommend it. But thats just my opinion.
Stayed 3 nights in Apr 2024
Response from ANA on 16 Apr 2024
Dear Mr. Luke, Thank you for sharing your experience at Royal Tulip Springhill Resort Jimbaran. We appreciate your feedback, although we regret to learn that you were not entirely satisfied with your stay.We will address the concerns you raised with our team to improve our services and ensure that similar issues do not arise in the future. If there is anything else we can assist you with, please do not hesitate to let us know.Sincerely yours,Royal Tulip Springhill Team

10/10 Excellent

Timothy, Mays Landing

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was incredibly friendly and helpful, they went over and above!! Location is excellent and convenient, quiet and relaxing!!
Stayed 5 nights in Jan 2024
Response from ANA on 4 Feb 2024
Dear Mr. Timothy,Thank you for taking the time to share your experience at Royal Tulip Springhill Resort Jimbaran. It is always a pleasure to receive positive feedback. Your comments is certainly valuable for us. I will share it to my staff as we strive to continuously improve our services and quality.Should you at the meantime require any other assistance, please feel free to let us know.We look forward to welcoming you back at Royal Tulip Springhill Resort Jimbaran in the near future.Sincerely yours,Royal Tulip Springhill Team

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Nice but can improve
The best part was the staff members at the front desk. The ladies were very friendly, welcoming and helpful. Also, the size of the room was great amd breakfast options too! The worst part was that there was no kids club open as it was under construction and they had no substitute for kids activities at all. The people cleaning the rooms didn't do a great job. The shower clearly had grime on the edges. And they wouldn't swipe the balcony floor or wipe tables either.
Stayed 3 nights in Sep 2023
Response from ANA on 27 Oct 2023
Dear Valued Customer,Thank you for choosing Royal Tulip Springhill Resort Jimbaran as your preferred stay during your recent trip to Bali. We very much appreciate for taking the time to share your experience and to review our hotel. Your comments is certainly valuable for us. I will share it to my staff as we strive to continuously improve our services and quality.Should you at the meantime require further assistance, please feel free to let us know. Sincerely yours, Royal Tulip Springhill Team

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, with comfortable bed and soft sheets! Staff were always attentive and polite, and on several occasions went over and above! Wished we could have stayed longer.
Stayed 4 nights in Oct 2023
Response from ANA on 26 Oct 2023
Dear Mr. JamieThank you for sharing your experience at Royal Tulip Springhill Resort Jimbaran. It is always a pleasure to receive positive feedback.I will share you comments to my staff as we strive to continuously improve our facility and services to our guests.Should you need any other assistance, please feel free to let us know.We are looking forward to welcoming you back at Royal Tulip Springhill Resort Jimbaran in the near future.Sincerely yoursRoyal Tulip Springhill Team

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just amazing highly recommend
Stayed 1 night in Oct 2023
Response from Rini on 23 Oct 2023
Dear Roger, I would like to thank you for your recent visit at Royal Tulip Springhill Resort Jimbaran. We very much appreciate for taking the time to share your experience and to rate our hotel. It is certainly valuable for us. I will share your comments to my staff as it will serve as an encouragement to continuously improve our services and facility. Should you at the meantime require further assistance, please feel free to let us know. We are looking forward to welcome you back at Royal Tulip Springhill Resort Jimbaran in the near future.Sincerely yours, Royal Tulip Springhill Team

10/10 Excellent

Erna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful welcome drink , so relaxing this place .
We love to stay at Tulip Springhill Resort, so pleasant and friendly, our room very clean and wheelchair access, next trip will be back soon 😃
Stayed 1 night in Oct 2023
Response from Rini on 9 Oct 2023
Dear Mrs. Erna,Thank you for sharing your experience at Royal Tulip Springhill Resort Jimbaran. It is always a pleasure to receive positive feedback.I will share you comments to my staff as we strive to continuously improve our facility and services to our guests.Should you need any other assistance, please feel free to let us know.We are looking forward to welcoming you back at Royal Tulip Springhill Resort Jimbaran in the near future.Sincerely yoursRoyal Tulip Springhill Team

8/10 Good

Mae

Thank you to Sri in the restaurant, she’s so welcoming and very friendly. We can see she’s such a star making sure she greet with smile and look after every table.
Stayed 4 nights in Sep 2023
Response from Rini on 20 Sept 2023
Dear Mae, I would like to thank you for your recent visit at Royal Tulip Springhill Resort Jimbaran. We very much appreciate for taking the time to share your experience and to rate our hotel. It is certainly valuable for us. I will share your comments to my staff as it will serve as an encouragement to continuously improve our services and facility. Should you at the meantime require further assistance, please feel free to let us know. We are looking forward to welcome you back at Royal Tulip Springhill Resort Jimbaran in the near future.Sincerely yours, Royal Tulip Springhill Team

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service
Ok
Stayed 3 nights in Sep 2023
Response from Rini on 20 Sept 2023
Dear Matthew,I would like to thank you for sharing your experience. It is always a pleasure to receive positive feedback.I will share your comments to my staff as we strive to continuously improve our services and quality.Should you at the meantime require further information and assistance, please feel free to let us know.We look forward to welcoming you back at Royal Tulip Springhill Resort Jimbaran.Sincerely yours,Royal Tulip Springhill Team

10/10 Excellent

Rohan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay at The Royal Tulip Springhill Resort at Jimbaran! It was the perfect place to rest while we spent the day doing tours and sightseeing. Very friendly staff, a beautiful room and lovely facilities
Stayed 3 nights in Jul 2023
Response from Rini on 27 Jul 2023
Dear Rohan,Thank you for sharing your experience at Royal Tulip Springhill Resort Jimbaran. It is always a pleasure to receive positive feedback.I will share you comments to my staff as we strive to continuously improve our facility and services to our guests.Should you need any other assistance, please feel free to let us know.We are looking forward to welcoming you back at Royal Tulip Springhill Resort Jimbaran in the near future.Sincerely yoursRoyal Tulip Springhill Team

4/10 Poor

kelli, Tampa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is overall okay if you plan to stay at the resort with family at the pool. Breakfast is ok. My family suite had mold in the bathroom ceiling and walls. The towels were old and stained. At least 15-30 minutes to any beach. There are two roads that you can drive to arrive at the hotel, one of the roads are in really bad shape. Nice restaurant/day club called locca near by. Did not enjoy my stay and unfortunately it was my last stop on the trip so was hoping for a nice ending.
Response from Rini on 20 Jul 2023
Dear Kelli,Thank you for taking the time to write and share your experience Royal Tulip Springhill Resort Jimbaran. It is always a pleasure to receive feedback.Your comments is certainly valuable for us. I will investigate and rectify the problem you have encountered and to make sure that the similar won't be happened again on the future.Should you at the meantime require any other assistance, please feel free to let us know.Sincerely yoursRoyal Tulip Springhill Team

8/10 Good

LANZHU

Liked: Staff & service, property conditions & facilities
food and other amenities need improvement but it’s a good hotel
Stayed 1 night in Jun 2023
Response from Rini on 30 Jun 2023
Dear Mr. Lanzhu,Thank you for taking the time to share your experience at Royal Tulip Springhill Resort Jimbaran. It is always a pleasure to receive positive feedback.Your input is certainly valuable and well taken for our improvement.I will share your comments to my staff as we strive to deliver our best services, quality and facility.Should you at the meantime require any other assistance, please feel free to let us know.Sincerely yoursRoyal Tulip Springhill Team

10/10 Excellent

Ginna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was stay there with my family due to my birthday son, when i arrived it was surprised as they decorated our room with the baloon which i actually didnt request, they also provided us with the fruits and macaroon upon arrival in the room, family suite are the best but we forgot to request on ground floor as the garden has an access better for kids . Overall thank you royal tulip teams for the great service.
Response from Rini on 21 Jun 2023
Dear Mrs Ginna, I would like to thank you for your recent visit at Royal Tulip Springhill Resort Jimbaran. We very much appreciate for taking the time to share your experience and to rate our hotel. It is certainly valuable for us. I will share your comments to my staff as it will serve as an encouragement to continuously improve our services and facility. Should you at the meantime require further assistance, please feel free to let us know. We are looking forward to welcome you back at Royal Tulip Springhill Resort Jimbaran in the near future.Sincerely yours, Royal Tulip Springhill Team

10/10 Excellent

Konica

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at the Royal Tulip resort for 6 days with my spouse and baby and we absolutely loved it. Booking this hotel was probably the best decision we made while staying in Bali, because it made life so much easier for us. We took the 2-bedroom family suite and had so much room; a dining area and kitchen with large fridge/freezer and kettle, each bedroom had its own ensuite bathroom, and a living room area where you could sit back and relax. The rooms here were super clean and the amenities were definitely what you’d expect from a 5-star resort and each day they’d provide us with plenty of drinking water bottles. What we loved the most was their exceptional breakfast which had so much variety including a made-to-order omelette station. The staff here are SUPER friendly and accommodating, and interacting with them was such a pleasure - especially with SRI at breakfast and the wonderful woman who oversees the play zone area for kids. They made our stay extra pleasant. We ended up liking the resort so much that one of the days we decided to just stay back and relax at the pool then get massages at the spa (which I highly recommend as well), and make a room order from their dinner menu. Their restaurant menu is also pretty good and the food is very hygienically cooked. If there was one thing I would want, it’s just to have a microwave in the family suite kitchen - other than that this hotel had everything we needed and more. Will be coming back here again for sure.
Stayed 1 night in May 2023
Response from Rini on 9 Jun 2023
Dear Konica, I would like to thank you for your recent visit at Royal Tulip Springhill Resort Jimbaran. We very much appreciate for taking the time to share your experience and to rate our hotel. It is certainly valuable for us. I will share your comments to my staff as it will serve as an encouragement to continuously improve our services and facility. Should you at the meantime require further assistance, please feel free to let us know. We are looking forward to welcome you back at Royal Tulip Springhill Resort Jimbaran in the near future.Sincerely yoursRoyal Tulip Springhill Team

10/10 Excellent

john

Liked: Cleanliness, staff & service
This is a very well managed property and my group really enjoyed our stay here.
Stayed 2 nights in Apr 2023
Response from Rini on 28 Apr 2023
Dear John,Thank you for taking the time to share your experience at Royal Tulip Springhill Resort Jimbaran. It is always a pleasure to receive positive feedback. Your comments is certainly valuable for us. I will share it to my staff as we strive to continuously improve our services and quality.Should you at the meantime require any other assistance, please feel free to let us know.We look forward to welcoming you back at Royal Tulip Springhill Resort Jimbaran in the near future.Sincerely yours,Royal Tulip Springhill Team

10/10 Excellent

Troy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for families
Stayed 4 nights in Apr 2023
Response from Rini on 11 Apr 2023
Dear Troy,Thank you for taking the time to share your experience at Royal Tulip Springhill Resort Jimbaran. It is always a pleasure to receive positive feedback. Your comments is certainly valuable for us. I will share it to my staff as we strive to continuously improve our services and quality.Should you at the meantime require any other assistance, please feel free to let us know.We look forward to welcoming you back at Royal Tulip Springhill Resort Jimbaran in the near future.Sincerely yours,Royal Tulip Springhill Team

8/10 Good

Abbriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and friendly. Super nice people. Hotel room was big and spacious. It was nice and quiet overall and always space at the pool to grab chairs and tattoos. Wish the pool was cleaned more often throughout the day as there were leaves falling in. Wish they gave shower wash/gel every time they came to clean the room. Sometimes the sheets weren’t changed daily, but instead the bed was just re-made. Some sheets had marks/stains on it. Overall it was a nice stay and the spa was amazing !
Response from Rini on 13 Mar 2023
Dear Abbriel, Thank you for choosing Royal Tulip Springhill Resort Jimbaran as your preferred stay during your recent trip to Bali. We very much appreciate for taking the time to share your experience and to review our hotel. It will certainly valuable for us to continuously improve our services and facility. We will investigate and will rectify the problem you have encountered to reassure that the same won't be happened again in the future.Should you at the meantime require further assistance, please feel free to let us know. Sincerely yours, Royal Tulip Springhill Team

8/10 Good

Carolina, Brampton

Travelled with partner
Liked: Cleanliness, staff & service
It was very secluded and peaceful, however some of the fixtures/faucets in the room needed repair. Staff was very kind and welcoming.
Stayed 2 nights in Apr 2022
Response from Rini on 28 Apr 2022
Dear Ms. Carolina, Thank you for choosing Royal Tulip Springhill Resort Jimbaran as your preferred stay during your recent trip to Bali. We very much appreciate for taking the time to share your experience and to review our hotel. It will certainly valuable for us to continuously improve our services and facility. We will investigate and will rectify the problem you have encountered to reassure that the same won't be happened again in the future. Should you at the meantime require further assistance, please feel free to let us know. Sincerely yours, Royal Tulip Springhill Team

8/10 Good

Christian, Potts Point

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel, good and central location in Jimbaran. Super friendly and helpful staff, nice, clean, large rooms. However, the food was not good. It seems they pre-make everything, keep it in heating cabinets and then serve whenever a customer orders. Every morning the food comes out with a "surface", clearly being cooked many hours before it landed on my table. Bread was so hard I gave up trying to chew it. I would give the food 1 star.
Stayed 3 nights in Apr 2022
Response from Rini on 28 Apr 2022
Dear Mr. Christian, Thank you for sharing your experience at Royal Tulip Springhill Resort Jimbaran. It is always a pleasure to receive feedback. It goes without saying that we regret to know that you was unhappy with our food. Please accept our sincere apologies for the unfortunate mistake happened. I will address the problem to department concern and to rectify the problem you have encountered to make sure that the same won't be happened again in the future. Should you at the meantime require any other assistance, please feel free to let us know. Sincerely yours, Royal Tulip Springhill Team

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn’t change a thing
Well appointed room, beautiful pool, excellent restaurant with a large breakfast buffet with an assortment of eastern/western dishes and top notch service. Couldn’t ask for more! If you stay and need a driver, be sure to ask for Adi! He’s hilarious and knowledgeable.
Stayed 3 nights in Nov 2019
Response from Rini on 17 Dec 2019
Dear Aimee, I would like to thank you for your recent visit at Royal Tulip Springhill Resort Jimbaran. We very much appreciate for taking the time to share your experience and to rate our hotel. It is certainly valuable for us. I will share your comments to my staff as it will serve as an encouragement to continuously improve our services and facility. Should you at the meantime require further assistance, please feel free to let us know. We are looking forward to welcome you back at Royal Tulip Springhill Resort Jimbaran in the near future. Sincerely yours, Royal Tulip Springhill Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, nice selection of food at breakfast. Staff are super helpful and polite.
Stayed 2 nights in Oct 2019
Response from Rini on 5 Nov 2019
Dear Valuated Customer, Thank you for taking the time to share your experience at Royal Tulip Springhill Resort Jimbaran. It is always a pleasure to receive positive feedback. Your comments is certainly valuable for us. I will share it to my staff as we strive to continuously improve our services and quality. Should you at the meantime require any other assistance, please feel free to let us know. We look forward to welcoming you back at Royal Tulip Springhill Resort Jimbaran in the near future. Sincerely yours, Royal Tulip Springhill Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Pool and the poolside bar is nice. The suite is big and spacious.
Stayed 2 nights in Oct 2019
Response from Rini on 25 Oct 2019
Dear Valuated Customer, Thank you for taking the time to share your experience at Royal Tulip Springhill Resort Jimbaran. It is always a pleasure to receive positive feedback. Your comments is certainly valuable for us. I will share it to my staff as we strive to continuously improve our services and quality. Should you at the meantime require any other assistance, please feel free to let us know. We look forward to welcoming you back at Royal Tulip Springhill Resort Jimbaran in the near future. Sincerely yours, Royal Tulip Springhill Team

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for price hotel in a good area that’s close to everything we wanted to see. The fishes that greet you at reception are not to be missed. The breakfast is the best we have had our entire trip.
Stayed 11 nights in Sep 2019
Response from Rini on 7 Oct 2019
Dear Jeremy, Thank you for taking the time to share your experience at Royal Tulip Springhill Resort Jimbaran. It is always a pleasure to receive positive feedback. Your comments is certainly valuable for us. I will share it to my staff as we strive to continuously improve our services and quality. Should you at the meantime require any other assistance, please feel free to let us know. We look forward to welcoming you back at Royal Tulip Springhill Resort Jimbaran in the near future. Sincerely yours, Royal Tulip Springhill Team

10/10 Excellent

Sunny, Toronto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thumbs up! Nothing really to complain for it’s pricing.
Stayed 1 night in Sep 2019
Response from rini on 29 Sept 2019
Dear Sunny, Thank you for taking the time to share your experience at Royal Tulip Springhill Resort Jimbaran. It is always a pleasure to receive positive feedback. Your comments is certainly valuable for us. I will share it to my staff as we strive to continuously improve our services and quality. Should you at the meantime require any other assistance, please feel free to let us know. We look forward to welcoming you back at Royal Tulip Springhill Resort Jimbaran in the near future. Sincerely yours, Royal Tulip Springhill Team

10/10 Excellent

isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bali Indonesia
This hotel is about 20 minutes from Kuta, but I tell you boy it's one of the greatest hotel. They welcome you from their bottom of their heart, they show genuine care. Breakfast is amazing, they have so many to choose from. If you dont like anything on the buffet they will make you one to your expectation. Room is so big you can play hide and seek with your partner. They have great swimming pool.
Stayed 7 nights in Sep 2019
Response from Rini on 16 Sept 2019
Dear Valuated Customer, I would like to thank you for your recent visit at Royal Tulip Springhill Resort Jimbaran. We very much appreciate for taking the time to share your experience and to rate our hotel. It is certainly valuable for us. I will share your comments to my staff as it will serve as an encouragement to continuously improve our services and facility. Should you at the meantime require further assistance, please feel free to let us know. We are looking forward to welcome you back at Royal Tulip Springhill Resort Jimbaran in the near future. Sincerely yours, Royal Tulip Springhill Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent- could not fault a thing. Would certainly recommend it and hope to return again soon.
Stayed 3 nights in Jul 2019
Response from Royal Tulip Springhill Resort on 30 Jul 2019
Dear Valuated Customer, Thank you for taking the time to share your experience at Royal Tulip Springhill Resort Jimbaran. It is always a pleasure to receive positive feedback. Your input is certainly valuable and well taken for our improvement. I will share your comments to my staff as we strive to deliver our best services, quality and facility. Should you at the meantime require any other assistance, please feel free to let us know. Sincerely yours Royal Tulip Springhill Team

10/10 Excellent

Nikkia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place!
I was here on a 8 day holiday, its a very lovely place in the mountains. When I got in, there were some small issues with the room, but they wer able to change my room with no room problem. Widi, the manager, spoke with me personally to make sure I was ok. Also, while there, I had a slight medical issue and Fani(the general manager) took great care of me by calling a doctor to resort and it was taken care of. The place is a bit far from the main areas but not difficult to get to. The breakfast was great and the staff took very good care of me. It's a nice place if you want some seclusion but not be too far from the surrounding areas. The staff is really great!
Stayed 8 nights in Jul 2019
Response from Rini on 22 Jul 2019
Dear Nikkia, I would like to thank you for your recent visit at Royal Tulip Springhill Resort Jimbaran. We very much appreciate for taking the time to share your experience and to rate our hotel. It is certainly valuable for us. I will share your comments to my staff as it will serve as an encouragement to continuously improve our services and facility. Should you at the meantime require further assistance, please feel free to let us know. We are looking forward to welcome you back at Royal Tulip Springhill Resort Jimbaran in the near future. Sincerely yours, Rini

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hospitality, food and location.... love it
Stayed 3 nights in Jul 2019
Response from Rini on 9 Jul 2019
Dear Valuated Customer, Thank you for taking the time to share your experience at Royal Tulip Springhill Resort Jimbaran. It is always a pleasure to receive positive feedback. Your comments is certainly valuable for us. I will share it to my staff as we strive to continuously improve our services and quality. Should you at the meantime require any other assistance, please feel free to let us know. We look forward to welcoming you back at Royal Tulip Springhill Resort Jimbaran in the near future. Sincerely yours, Rini

10/10 Excellent

Kirti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt at home!
The best place we have stayed on out time travelling so far! The hotel staff are amazing everyone is friendly and there’s something special about the Food & Beverage team 🙏 I’m vegetarian and every morning and evening the chefs had made me a special meal off the menu to accommodate my dietary requirements! Putra and the whole team went out of their way to make our stay special. The simple fact that they remember your name and call you by it makes you feel like you are with friends. The hotel itself has a good room size - bigger than the average, a lovely quiet location and the pool area was beautiful. Free shuttle buses to some local attractions and not far from the airport too.
Stayed 4 nights in May 2019
Response from Rini on 5 Jun 2019
Dear Kirti, I would like to thank you for your recent visit at Royal Tulip Springhill Resort Jimbaran. We very much appreciate for taking the time to share your experience and to rate our hotel. It is certainly valuable for us. I will share your comments to my staff as it will serve as an encouragement to continuously improve our services and facility. Should you at the meantime require further assistance, please feel free to let us know. We are looking forward to welcome you back at Royal Tulip Springhill Resort Jimbaran in the near future. Sincerely yours, Rini

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel with fabulous staff. Would fefinetly visit again.
Stayed 6 nights in Mar 2019
Response from Rini on 29 Mar 2019
Dear Valuated Customer, Thank you for taking the time to share your experience at Royal Tulip Springhill Resort Jimbaran. It is always a pleasure to receive positive feedback. Your comments is certainly valuable for us. I will share it to my staff as we strive to continuously improve our services and quality. Should you at the meantime require any other assistance, please feel free to let us know. We look forward to welcoming you back at Royal Tulip Springhill Resort Jimbaran in the near future. Sincerely yours, Kadek Kariniasih Revenue Manager

10/10 Excellent

ERLYNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Royal Tulip Springhill resort is a wonderful place to stay for couples or family that want to stay away from the busy and noisy city center. The staff went far and beyond our expectations. They are always there and willing to accommodate our needs. We check in late at night and it went smoothly. We stayed at one of the delux rooms with a pool view and it was great. The rooms were clean, big and had all the necessities needed. Since breakfast were included, that too didn't disappoint. Great food choices and the kitchen staffs are wonderful. We highly recommend this resort and we will use them again next visit to Bali?
Stayed 4 nights in Feb 2019
Response from Rizal on 11 Mar 2019
Dear Erlyne, Thank you for taking the time to share your experience at Royal Tulip Springhill Resort Jimbaran. It is always a pleasure to receive positive feedback. Your input is certainly valuable and well taken for our improvement. I will share your comments to my staff as we strive to deliver our best services, quality and facility. Should you at the meantime require any other assistance, please feel free to let us know. Sincerely yours Rizal H. Sultoni General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a well-run hotel. The staff are very friendly and courteous and in particular Yetti and Cok. The property is beautiful and the pool is well designed. The breakfast buffet is great with good varieties of food. We stayed for two non-consecutive nights and our impression for the second visit was even better than the first one.
Stayed 1 night in Feb 2019
Response from Rizal on 23 Feb 2019
Dear Valuated Customer, Thank you for taking the time to share your experience at Royal Tulip Springhill Resort Jimbaran. It is always a pleasure to receive positive feedback. Your comments is certainly valuable for us. I will share it to my staff as we strive to continuously improve our services and quality. Should you at the meantime require any other assistance, please feel free to let us know. We look forward to welcoming you back at Royal Tulip Springhill Resort Jimbaran in the near future. Sincerely yours, Rizal H. Sultoni General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and courteous staff. Beautiful views around the pool and restaurant.
Stayed 1 night in Feb 2019
Response from Rizal on 23 Feb 2019
Dear Valuated Customer, Thank you for taking the time to share your experience at Royal Tulip Springhill Resort Jimbaran. It is always a pleasure to receive positive feedback. Your input is certainly valuable and well taken for our improvement. I will share your comments to my staff as we strive to deliver our best services, quality and facility. Should you at the meantime require any other assistance, please feel free to let us know. Sincerely yours Rizal H. Sultoni General Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel, wonderful staff, would stay again
We stayed at the Royal Tulip Springhill Resort for 2 weeks and loved it. The staff were exceptional, especially Yetti and Winda who were wonderful with my children. All of the staff in the restaurant were very helpful and would look after my baby whilst my husband and I ate. They were so kind. The hotel is not particularly close to anything but the shuttle bus is great. The pool is beautiful and the rooms are large, very comfortable and clean. There is also a playroom off from the restaurant which is convenient. Dharma who works in the Kids club/playroom was fantastic too (and also a great yoga teacher). We would stay again!
Stayed 14 nights in Jan 2019
Response from Rizal on 26 Feb 2019
Dear Mr. Christopher, Thank you for sharing your experience at Royal Tulip Springhill Resort Jimbaran. It is always a pleasure to receive positive feedback. I will share you comments to my staff as we strive to continuously improve our facility and services to our guests. Should you need any other assistance, please feel free to let us know. We are looking forward to welcoming you back at Royal Tulip Springhill Resort Jimbaran in the near future. Sincerely yours Rizal H. Sultoni

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing in Jimbaran
The Royal Tulip was a great resort. Not walkable to the beach or shops but the shuttle bus is helpful and a taxi is cheap. The resort has everything you need and the pool is awesome. We had a pool access room, it was large and beautiful. Great relaxing stay in Jimbaran.
Stayed 3 nights in Jan 2019
Response from Rizal on 26 Jan 2019
Dear Kelly, Thank you for sharing your experience at Royal Tulip Springhill Resort Jimbaran. It is always a pleasure to receive positive feedback. I will share you comments to my staff as we strive to continuously improve our facility and services to our guests. Should you need any other assistance, please feel free to let us know. We are looking forward to welcoming you back at Royal Tulip Springhill Resort Jimbaran in the near future. Sincerely yours Rizal H. Sultoni

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a problem with my kettle and air con in my room but the staff were fantastic and sorted my problem immediately. Staff were very friendly and helpful. Just be aware that there is only 1 restaurant and it is a little on the expensive side but a taxi is cheap to get to the local area where there are lots of choices of eating places. The pool is lovely. Would stay there again.
Stayed 4 nights in Sep 2018

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Royal Tulip is quite new, but excels with exceptional service, all the staff were there to help and give a smile from the time we arrived till the time we left. The hotel room was large and clean with good facilities. Breakfast was good and enjoyable looking on to the pool. The pool area was the jewel in the crown, large in size, with a beautiful landscape. As the hotel is situated on a hill, an inexpensive taxi will get you to the beach and restaurants not far away.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent, new hotel
Good resort, nice room, front desk staff were great. Just had a couple of issues: there was a foul smell coming from the drain but came and went. And there was some kind of construction going on opposite my room, so it would get a bit noisy and they never warned me about this . To be fair they started working around 8-9 but it was still a nuisance. Ok if you like resort type accommodation.
Stayed 2 nights in Sep 2018

10/10 Excellent

Rey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, secluded place with a view
Stayed 2 nights in Aug 2018

10/10 Excellent

jan, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and serene
For a beautiful relaxing experience The Royal Tulip Springhill is a delight.. Very new facility and worth the visit. Yes it's a little way out from the main traffic of Jimbaron shopping centre but it's only $2 - 3 for a taxi that comes very quickly. The rooms are spacious as is the bathrooms and the grounds are beautifully maintained. The staff are so helpful, always with a smile even down to the guards at the entrance. The breakfast here are very accomodating to all nationalities so there is a great variety to try. Even a egg station (how cool).
Stayed 4 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little bit remote but great for relaxing. Still quite new so still establishing themselves. Staff all wonderful and helpful.
Response from Royal Tulip Springhill Resort on 30 Apr 2018
Dear Jody, Thank you very much for the review. Have a nice day. Best regards,

10/10 Excellent

Mark, Newcastle, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel in a Lovely Location
The Resort was just beautiful. The staff were exceptionally friendly and helpful, nothing was too much bother. Our room was spacious and clean. The Resort is just a 5 minute ride to the Beach and markets but the area is quiet and very relaxing. Would happily recommend this Hotel for your stay.
Stayed 13 nights in Mar 2018
Response from Royal Tulip Springhill Resort on 20 Apr 2018
Dear Mr. MArk, Thank you for staying with us. We appreciate your feedback.

8/10 Good

Chiw

Liked: Cleanliness, staff & service, property conditions & facilities
Rest & relax in Bali 26-30 Jan 2018
It was a new resort, some of the taxi were not familiar with location. Aircon is too small for such huge room and we were feeling warm throughout.
Stayed 1 night in Jan 2018
Response from Rio Infriya Yuana on 7 Feb 2018
Dear Guest, We have read your review / comment and we would like to thank you for it. Thank you for the time you take writing to us. We are sorry for the inconvenience caused by regarding location and the air conditioner in room. We already have it discussed with our team. Once again, thank you for stayed at our hotel. Hoping to welcome you again soon. Best Regards, Rio Infriya Yuana / Sales & Marketing

8/10 Good

Debashish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money and all nice.
The hotel being newly constructed in 2016 is clean, new staff, great hospitality, excellent service and so on. It is very spacious room with all amenities and very good restaurants. It could have been more satisfactory if they did not charge for the broken glass $9 instead of $3 or 4. We reckon it being overcharged. Rest all was very nice and comfortable and relaxing. We strongly recommend for this hotel as good choice of stay and value for money. We will still come back.
Stayed 5 nights in Jan 2018
Response from Royal Tulip Springhill Resort on 31 Jan 2018
Dear Debashish, Thank you very much for staying at our hotel. The feedback already informed to our team. We are looking forward to meet you again soon. Thank you. Best regards, Royal Tulip Springhill Resort

10/10 Excellent

A, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, Clean and New.
We can't say much about the hotel because we only stay a night there. But overall service was Excellent ! My advice if it's the first time going to Bali and coming to this hotel it's better to book hotel transfer. I find price slightly more but safe and comfortable. We bought at the airport taxi it cost us A$20 but driver was making noise that it's quite far so we have in another A$5. We booked the hotel transport to the airport the service was good and comfortable and it's we paid only slightly more.
Stayed 1 night in Dec 2017
Response from Royal Tulip Springhill Resort on 25 Dec 2017
Dear Valued Guest, Warmest greeting from Royal Tulip Springhill Resort – Jimbaran! Thank you for taking time to share your wonderful experience. We really happy to hear the comment. Once again, thank you very much for choosing to stay with us and we look forward to welcoming you back on your next visit to the island of the Gods! Salam Hangat, Royal Tulip Springhill Resort

8/10 Good

DOO SEON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
넓은 방, 아쉬운 서비스
전반적으로 좋은 숙소임. 하루에 물을 4병 주는데 2병은 이 닦을 때 쓰라고 주는 것임. 방에 개미가 있어 룸 서비스를 요청했는데 이행되지 않아서 좀 황당했음. 그리고 제공되는 치솔은 내가 수십개국 수십개 호텔에서 받은 것 중 거의 최하의 수준으로 5성급 호텔에 어울리지 않는 것이었음. 조식은 음식 종류가 많은 편은 아니나 괜찮았고 직원들의 서비스는 매우 좋았음
Stayed 3 nights in Oct 2023
Response from ANA on 27 Oct 2023
Dear Valued Customer, Thank you for taking the time to share your experience at Royal Tulip Springhill Resort Jimbaran. It is always a pleasure to receive positive feedback. Your comments is certainly valuable for us. I will share it to my staff as we strive to continuously improve our services and quality.Should you at the meantime require any other assistance, please feel free to let us know.We look forward to welcoming you back at Royal Tulip Springhill Resort Jimbaran in the near future.Sincerely yours,Royal Tulip Springhill Team

8/10 Good

Romy

Travelled with partner
Liked: Cleanliness
We loved our hotelroom and the entrance. The staff is so nice and polite too! The breakfast was a bit dissapointing. The choice was okay but many times for example the pancakes were finished, or the bread or the croissants. Also you couldn’t get cheese by yourself but there was nobody behind the buffet to help. Scrambled egg tasted amazing! The pool was nice but the bed were quite dirty. The room is very big and everyday they cleaned it so nice and tidy. I felt very comfortable. We didnt realise the location was quite far from uluwatu so by cap it took somtimes over an hour to get there.
Stayed 3 nights in Aug 2023
Response from Rini on 6 Aug 2023
Dear Miss. Maria,Thank you for sharing your experience at Royal Tulip Springhill Resort Jimbaran. It is always a pleasure to receive feedback. Please accept our sincere apologies for the unfortunate mistake happened.I will address the problem to department concern and to rectify the problem you have encountered to make sure that the same won't be happened again in the future.Should you at the meantime require any other assistance, please feel free to let us know.Sincerely yours,Royal Tulip Springhill Team

10/10 Excellent

Silke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sehr freundliches Personal, ruhige Umgebung, leckeres Frühstück
Stayed 3 nights in Jul 2023
Response from Rini on 24 Jul 2023
Dear Silke,Thank you for taking the time to share your experience at Royal Tulip Springhill Resort Jimbaran. It is always a pleasure to receive positive feedback. Your comments is certainly valuable for us. I will share it to my staff as we strive to continuously improve our services and quality.Should you at the meantime require any other assistance, please feel free to let us know.We look forward to welcoming you back at Royal Tulip Springhill Resort Jimbaran in the near future.Sincerely yours,Royal Tulip Springhill Team

6/10 Okay

Mariem Mrabet Ep

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Rini on 17 Jun 2023
Dear Mariem, Thank you for choosing Royal Tulip Springhill Resort Jimbaran as your preferred stay during your recent trip to Bali. Should you need any other assistance, please feel free to let us know.We are looking forward to welcoming you back at Royal Tulip Springhill Resort Jimbaran in the near future.Sincerely yoursRoyal Tulip Springhill Team