"The location is wonderful. The staff were very friendly and helpful except the intern from Nepal in the Concierge (he could not help at all but didn't let us know. Luckily We followed up with the Chinese manager who helped us immediately to prevent a delay)."
"Really helpful and kind staff. Free breakfast buffet that had a gorgeous spread with food from Asian and Western cuisines. The property is magnificent, really embodying the hallmarks of Jiangnan architecture."