Search Hotel Resorts in Jharmari

"good"

"This is one of the toughest reviews I have had to write. I was in the city to stay with my dad for a couple of weeks. We spent the second week in welcomgroup hotel. I’ve stayed at the hotel chain in other cities so knew they have a high standard. The experience, this time, was mixed. The staff was absolutely fantastic across the board. They offered us every courtesy and convenience we could have asked for. It was a top tier experience in terms of staff willingness to help. Having said that, the hotel infrastructure had issues. Slow shower drain caused bathroom to flood, wifi had technical issues, the doorbell had technical issues, the battery operated in-room safe had no batteries in it. These were operational issues. From a design standpoint, the twin beds were narrower than typical. The room had a desk and an office chair but wasn’t spacious enough to accommodate a coffee table. There wasn’t enough space in the room for in room dining for 2 people. The in room dining service was inconsistent. Although the food was great. The infrastructure is obviously quite new and modern with several automations, elegant fixtures and high standards. But the processes required to uphold a high standard suggest that the hotel management can do a vastly better job to improve employee and customer experience. Having said all of that, I absolutely loved the hospitality orientation of every staff member. They are a lovely bunch. So I will definitely stay here the next time I am here. "

"I am writing to formally express my extreme dissatisfaction with my recent two-day stay. Despite booking a Premium Suite, my experience was unacceptable and far below the standards I expected. During my stay, I encountered several serious issues: - Lack of Service: I called room service multiple times, but no one ever arrived to assist me. - Safety Hazards: The toilet seat in my suite was broken, and there was exposed wiring next to it, which poses a significant electric shock risk. - Faulty Amenities: The in-room safe was not functioning. I requested assistance from room service regarding this, but again, no one showed up. - Inconvenient Policies: I was disappointed to learn that no guests are allowed in the rooms after 8:00 PM. As a guest in a Premium Suite, I expected a high level of service and a safe, well-maintained environment. Unfortunately, this was the worst experience I have had at a hotel. UNFORTUNATE!"

"Clean room, very friendly staff, good WI-FI. Excellent breakfast with varieties. Sonal, The Manager was friendly and very helpful. Great location and atmosphere. Newer property as well. Definite stay here. Excellent bar service and food was great. "

"Terrible experience at Regenta. I called beforehand to confirm my check-in time and was told 12 PM. When I arrived, they suddenly said it was 2 PM. I also specifically asked if I needed to bring anything for check-in and was told no, but when I got there they demanded my passport and visa, which was never mentioned. The room itself was disgusting. It smelled bad, the AC wasn’t working, and the “white” bedsheet was dirty. The decorative cloth on the bed was extremely filthy and black. The room felt completely unhygienic and poorly maintained. I stayed for less than 30 minutes before leaving because it was that bad. I went to Orchid down the road instead, which was a much better hotel and experience. Regenta was a huge disappointment and I would absolutely not recommend staying here."

"Good"

"Great customer service"

"Rooms charging plugs weren’t working, and same in shower just one towel and after check out staff was calling me for laundry bill. Even i didn’t give anything to laundry. After 4 hours they called me back and told me bill was for another room. It’s horrible experience at this hotel"

"Good experience but soap bottle was empty nothing filled I cal them to fill this they fill right way. Overall good customer service "