Search Family-Friendly Hotels in Jasper

"There was mold all over the room. We asked the front desk to cancel the reservation because we would stay somewhere else. They apologized and said that they could not do anything since the reservation was made through Hotels.com. When we reached out to Hotels.com they said the property would not honor any kind of a refund. We come to Jasper every year for a mountain bike race with many other people. Everyone needs to know that there is mold and DO NOT STAY Here!"

"Very accommodating. Never stayed at one before. The breakfast could use an improvement. "

"Nice location for travel to the Cave"

"The property staff friendly but some of the guest were so very disrespectful. We chose to stay on pool side but the guest decided to party at the pool and were extremely loud and was unable to get a good night sleep. They did not stop till wee hours in the morning. sounded like they beat the door with something a few times. "

"Everything was great . The only thing missing was that th"

"All good"

"I was put in a handicap room, which was not ideal, but supposedly the only option"

"Clean room! Very helpful and friendly staff !"

"I liked the location of this hotel. It was right next to the convention center which was helpful, since I was in town for a conference. I liked that they had breakfast as well. Which a lot of hotels in the area didn’t. However those were the only good things about this hotel. About 1/2 the staff were very friendly and helpful. The other 1/2 acted like I was an inconvenience when I was asking for help. My first night there was a bug crawling up the wall of my room. I smashed it and took it to the front desk and got: it’s a bug. They said they sprayed my room down the next day. Not sure they did since my last night I saw another of the same bug. I’m not 100% sure what the bugs were. I’m unsure if they were there due to the location. The fact the front doors stayed open all day and most of the night or a cleanliness problem. Everything felt like it had a surface level clean and not a deep deep clean that everything desperately needed. Overall my stay was fine. Since I was so busy with the conference I basically was only there to sleep and shower. But I wouldn’t rush to stay there again. "