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Reviews of POP! Hotel Kelapa Gading Jakarta

2 out of 5
POP! Hotel Kelapa Gading Jakarta
Jalan Bulevar Kelapa Gading Blok M, Sentra Kelapa Gading, Jakarta, Jakarta

Reviews

7.6

Good

Rating 10 - Excellent. 10 out of 48 reviews" "
Rating 8 - Good. 23 out of 48 reviews" "
Rating 6 - Okay. 11 out of 48 reviews" "
Rating 4 - Poor. 1 out of 48 reviews" "
Rating 2 - Terrible. 3 out of 48 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nurwajedi

Stayed 2 nights in Dec 2022
Response from Pop Hotel Kelapa Gading Jakarta on 27 Dec 2022
Dear Valued Guest,Thank you for rating your stay.Kindly share your experience with us and we would be happy to forward it to our players.Wish to welcome you soon again in Harris & Convention Kelapa Gading.Warmest regards,Julien LUTGENGeneral Manager

10/10 Excellent

Nurwajedi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Pop Hotel Kelapa Gading Jakarta on 27 Dec 2022
Dear Valued Guest,Thank you so much for taking the time to leave us a rating. It will be great if we can get some feedback as it helps us to maintain our services on edge.Warmest regards,Julien LutgenGeneral Manager

2/10 Terrible

Khoo

Disliked: Staff & service, room comfort
Connected with Kelapa Gading Mall
No hairdryer, no in-room telephone, no kettle, toilet flush not function. Breakfast the worst.
Response from adi on 28 Apr 2017
Dear Valued Guest, Thank you for choosing POP! Hotel Kelapa Gading, we appreciate for the time you took to review our Hotel. We understand the strategic Hotel near Kelapa Gading Mall has been essential to you. Your feedback are the most valuables to us in order to improve our facility and service of the Hotel. Once again, Thank you very much and hope we able to assist you in the future. Adi Budiarto Assistant Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 28 Feb 2017
Dear Valued Guest, Thank you for staying with us and for giving us your rating about our Hotel. Your input are valuables for us in order to improve and consistent of our service and facility and met our Guests expectations. Once again, thank you and hopefully we can assist you again in the near future. Warmest regards, Adi Budiarto Assistant Hotel Manager

8/10 Good

Liang, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel is located right within a big shopping complex with plenty of food options. Hotel is clean and modern and comfortable. The staff are friendly and efficient.
Response from Adi on 15 Dec 2016
Dear Valued Guest, Thank you for staying with us. We appreciate the time you took to share your review about our Hotel and it's surrounding area. We understand that the strategic location of the Hotel next to the Kelapa Gading shopping Mall has been essential to you. Please be sure that your comment have been warmly welcome by our players, and that, we will remain focus in order to improve our services and facilities. Once again thank you very much for your review. Have a pleasant day ahead, and we look forward to welcoming you again in the near future. Warmest regards, Adi Budiarto Assistant Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 5 Dec 2016
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to share your review about our hotel. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Adi Budiarto Assistant Hotel Manager

6/10 Okay

Verified traveller

good location in kelapa gading.. near kelapa gading mall.. Food average
Response from Adi on 2 Nov 2016
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to share your review about our hotel. We understand that the strategic location of the Hotel next to the Kelapa Gading shopping Mall has been essential to you. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Adi Budiarto Assistant Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A decent hotel with small rooms. Not too bad as im a staying alone. Its beside a big mall
Response from adi on 27 Sept 2016
Dear Valued Guest, Thank you for staying with us and we appreciate the time you took to share your review about our hotel. We understand that the strategic location of the Hotel next to the Kelapa Gading shopping Mall has been essential to you. We are very pleased to read that you enjoyed the overall concept of our Hotel. Wishing you a pleasant day ahead, and we do hope that your stay experience will always bring you back to our Hotel. Warmest regards, Adi Budiarto Assistant Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
My stay in Kelapa Gading
The stay was very comfortable and relaxing.
Response from adi on 16 Jul 2016
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading, and be certain that we highly appreciate the time you took to share your review about our hotel. We are glad to read that you had a good stay with us, and that, you enjoyed the overall concept of services and facility of our Hotel. Wishing you a pleasant day ahead, and we do hope that your experience will always bring you back to POP! Hotel Kelapa Gading. Warmest regards, Adi Budiarto Assistant Hotel Manager

8/10 Good

Teik Chiang, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Rey nice budget hotel next to a shopping mall. U can get anything u want here...
Dear Teik Chiang, Thank you for choosing POP! Hotel Kelapa Gading and for the time you took to share your review about our Hotel. We are glad to read that you had a good stay with us, and that, we have been able to full fill your expectations. We as well understand that the strategic location of the Hotel next to the Kelapa Gading shopping Mall has been essential to you. Wishing you a pleasant day ahead, and we do hope that your experience will bring you back to POP! Hotel Kelapa Gading on your next visit.

6/10 Okay

SUKRISNO

Liked: Property conditions & facilities

6/10 Okay

Man Tat Peter, Jakarta

Liked: Cleanliness
good for the price
everything is good except no phone inside the room
Dear Mr. Man Tat Peter, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to share your review about our hotel. We are glad to read that you had a good stay with us, and that, you enjoy the overall concept of our hotel. Once again thank you very much, and we indeed look forward to welcoming you again on your next visit. Warmest regards, Adi Budiarto Assistant Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Mak Chui Lian

8/10 Good

MEILAN S C, Jakarta

Liked: Room comfort
Disliked: Cleanliness, staff & service
Good place for taking rest while sick
I was sick and decided to spend 1 day staying at the hotel, overall good. But the toilet not really clean. The breakfast is very standard, we'll consider the price of the hotel.

10/10 Excellent

Cathrine, Medan

Liked: Staff & service, property conditions & facilities
Nice Hotel
Nice place to stay and easy access to Kelapa Gading Mall.

10/10 Excellent

Chris Melvin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looking for a shopping getaway? Look no further!
Nicely furnished that hides the fact that it is a budget hotel. Its located next to the mall so its convenient to go shopping.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 days 3 night business trip (from Malaysia)
Employees are very helpful and friendly. Unfortunately, each night, my room card will expire and i need to return to lobby to renew my card. i was able to go up the elevator, but not be able to enter my room. BEST thing was the bed.. The bed is unexpectedly super comfortable. 4.8/5.0 =)

4/10 Poor

Henny, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
awful customer service (front desk)
Hotel is placed strategically closed to the Gading mall. Service however is very bad! When we checked in yesterday it took them bout 20 mins to served the person before us. When they checked us in, it took them about the same too. No mention of what level the room is, what's the wifi, any breakfast available, where the restaurant is, etc. Just now we had my husband passport dropped off at the front desk as we were out and we've queued for like half an hour and being skipped of service by the receptionists a few times. Even the security knew we were waiting for awhile already. No apologies made whatsoever. They really need their staffs to be trained better how to give a good customer service. For a little bit more you can go to other hotel with excellent customer service!!!!
Response from adi on 7 Nov 2015
Dear Valued Guest, Thank you for choosing POP! Hotel Kelapa Gading during your stay in Jakarta, and be certain that we appreciate the time you took to share your review about our Hotel and its surrounding area. Kindly accept my sincere apologies for the inconvenience experience you had upon checked in process. Our customer’s feedback is our most precious source of information, and training is one of major concerns, in order to continuously trying to improve our services and facilities. Once again, thank you very much and we look forward to having the pleasure to welcome you again in the near future. Warmest regards Adi Budiarto Asst. Hotel Manager

6/10 Okay

Verified traveller

Disliked: Room comfort
fridge
i wish they provide fridge in room

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sugiarto, Bekasi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
thumbup

6/10 Okay

Ken, Jakarta

POP Kelapa Gading
Please inform that the 3rd floor connected to that shopping mall and need more parking space that dedicated for hotel guest. Need improvement and it's OK for 3 months operational Hotel.

8/10 Good

BOY

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nvt
Stayed 1 night in Jan 2024

8/10 Good

Yoshihiro, Tamana Gun

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Response from General Manager on 5 Dec 2023
Dear Valued Guest,Thanks so much for taking the time to leave a rate about our Hotel. Our customer’s feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you visit our Hotel.HARRISly Yours,Julien LUTGENGeneral Manager

6/10 Okay

SEUNGHYUN

Liked: Cleanliness
Not bad.
Response from adi on 28 Apr 2017
Dear Valued Guest, Thank you for staying with us and for sharing your review. We are very pleased to read that you had a good stay with us, and that for overall concept of our Hotel. Your feedback is our most precious source of information in order to try to consistently improve our services and facilities in order to meet our Guest's expectations. Once again thank you very much. Have a pleasant day ahead, and we indeed look forward to welcoming you again in the near future. Warmest regards, Adi Budiarto Assistant Hotel Manager

8/10 Good

Ester, Bandung Barat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pops ! Asyiiik !
Asyiiik banget bermalam di hotel ini. Dari lokasi yang strategis, akses yang mudah ke berbagai tujuan, situasi lingkungan yang menyenangkan, servis yang baik dan peduli. Area belanja, hiburan dan makan yang terpadu dalam pusat perbelanjaan yang modern.
Response from General Manager on 4 Jan 2017
Tamu yang Terhormat, Terima kasih untuk tinggal di POP! Hotel Kelapa Gading dan untuk waktu yang Anda ambil untuk berbagi ulasan Anda tentang hotel kami. Kami senang membaca bahwa Anda senang tinggal bersama kami dan menyenangkan serta puas dengan konsep keseluruhan Hotel kami, dan, bahwa kita telah mampu memenuhi harapan Anda. Kami juga memahami bahwa lokasi strategis Hotel sebelah Kelapa Gading belanja Mall telah penting untuk Anda. Dipastikan bahwa tanggapan Anda disampaikan baik ke karyawan kami dan untuk itu tetap konsisten dari pelayanan dan fasilitas Hotel kami. Sekali lagi terima kasih banyak, dan kami berharap dapat menyambut Anda lagi pada kunjungan berikutnya. Salam hangat, Adi Budiarto Assistant Hotel Manager

8/10 Good

swi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel yg nyaman untuk keluarga
Ini kedua kali kami sekeluarga menginap dan kami tetap menyukainya.hanya proses cek in yang ramai banget.
Response from General Manager on 28 Dec 2016
Tamu yang Terhormat, Terima kasih untuk tinggal bersama kami lagi dan atas waktu yang Anda ambil untuk berbagi ulasan Anda tentang hotel kami. Kami sangat senang untuk membaca bahwa Anda tetap menyukai konsep keseluruhan Hotel kami. Dipastikan bahwa komentar Anda telah disambut hangat oleh karyawan kami, dan itu, kami akan berkomitment tetap fokus untuk meningkatkan layanan dan fasilitas kami. Sekali lagi, terima kasih banyak untuk ulasan Anda dan kami berharap dapat membantu Anda lagi pada kunjungan berikutnya. Salam hangat, Adi Budiarto Assistant Hotel Manager

6/10 Okay

.

Liked: Cleanliness, room comfort
창문이 안 열려 불편함
Response from General Manager on 8 Oct 2016
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to share your review about our hotel. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Adi Budiarto Assistant Hotel Manager

10/10 Excellent

hengky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Lokasi Hotel yang menjadi satu dengan Mall sangat memudahkan untuk mencari makan dan berbelanja untuk yang memang suka shopping.
Response from General Manager on 22 Sept 2016
Dear Valued Guest, Thank you for choosing POP! Hotel Kelapa Gading for your stay and we are highly appreciated for the time you took to share your review about our hotel and its surrounding area. We understand that the strategic location of the Hotel next to the Kelapa Gading shopping Mall has been essential to you We are as well very pleased to read that you had a good stay with us, and that you were very impressed with its facilities and services. Once again thank you very much for your review. Have a pleasant day ahead, and we indeed look forward to welcoming you again in the near future. Warmest regards, Adi Budiarto Assistant Hotel Manager

6/10 Okay

Verified traveller

Disliked: Room comfort
hotel murah dengan lokasi superb
kamar hotel keciill banget. ga da pet sabun .. sikat gigi .. shampoo. bener2 hotel buat tidur aja. ga da telpon juga di kamar.
Response from adi on 16 Jul 2016
Tamu yang Terhormat, Terima kasih telah memilih POP! Hotel Kelapa Gading untuk tempat tinggal Anda dan atas waktunya untuk mengulas Hotel kami. Informasi Anda sangat berharga untuk kami, agar kami bisa meningkatkan kualitas pelayanan dan fasilitas dikemudian hari. Sekali lagi terima kasih dan berharap kami bisa menyambut Anda kembali diwaktu yang akan datang. Salam Hangat, Adi Budiarto Assistant Hotel Manager

8/10 Good

wanitmn, pattani thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
โรงแรมน่ารัก สะอาด ใกล้แหล่งช๊อปปิ้ง เดินทางสะดวก
ไปพักที่นี่มาแล้ว2ครั้ง ประทับใจมาก โรงแรมอยู่ตอนเหนือของjakarta จะไปไหนมาไหนก็สะดวก ติดกับห้าง ตรงข้ามก็เป็นมัสยิด เส้นนี่ของกินหาง่าย เยอะแยะ
Response from Adi on 12 May 2016
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our Hotel and its surrounding. We as well understand that the strategic location of the Hotel next to the Kelapa Gading shopping Mall has been essential to you. We are glad to read that you have a good stay and enjoyed stay with us for second times, however, your review are valuables for us in order to improve our service and facilities in the future. Wishing you a pleasant day ahead, and we do hope that your experience will always bring you back again to POP! Hotel Kelapa Gading. Warmest regards, Adi Budiarto Assistant Hotel Manager

8/10 Good

SHIH WEI, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
交通便利,服務親切,乾淨整潔,值得推薦
緊鄰Mall Kelapa Gading 購物飲食都非常方便,旅館環境整潔,有免費wifi,提供早餐,物美價廉,值得推薦。
Response from adi on 18 Jun 2016
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa gading, we appreciate for your review and to recommend our Hotel. We understand that the strategic location of the Hotel next to the Kelapa Gading shopping Mall has been essential to you. We are as well very glad to read that you enjoyed staying with us, and please be sure that your review has been warmly welcomed by the whole Champs Wishing you a pleasant day ahead, and we look forward to to welcoming you on your next trip. Best regards, Adi Budiarto Assistant Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Eenvoudig budgethotel met een prima lokatie.
Als je niet teveel eisen aan je verblijf stelt, voldoet dit hotel uitstekend. Het is schoon en het bed is prima. Kamer is wel klein en er is geen telefoon en ook geen stoel op de kamer. Locatie is uitstekend als uitval basis om Jakarta te verkennen. Lokale vervoer zoals mikrolet(goedkoop) is binnen 2 minuten te krijgen. Reis eventueel verder met de busway waar je ook naar toe wil. Ontbijt is zeer minimaal met een plaatselijke hap in bananenbladeren. Kamers zijn precies eender. Kamer met ontbijt blijkt goedkoper te zijn dan zonder ontbijt. Weinig of geen variaties hierin. Daar dit hotel vastzit aan een van de mooiste en drukste Malls van Jakarta is volop uitstekend eten te krijgen. Shoppen hier is wel erg duur.

6/10 Okay

Dian, bandung

Liked: Cleanliness, property conditions & facilities, room comfort
Area strategis

8/10 Good

valen

Liked: Cleanliness, staff & service, room comfort
Économique et propre
Très bon rapport qualité prix, hôtel très bien situé avec accès direct à un centre commercial de plus de 600 boutiques et restaurants. Chambre propre et confortable.

10/10 Excellent

Dian, Bandung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel pop kelapa gading
Agak lama proses check in,overall is ok

8/10 Good

Dian, bandung

Liked: Cleanliness, property conditions & facilities, room comfort
hotel pop kelapa gading
Lokasi strategis,tempat makan mudah

8/10 Good

Simon, Purwokerto.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Yang Nyaman.
Saya bersama keluarga menginap hanya satu malam,terasa nyaman tinggal di Hotel Pop. Pasti saya akan kembali menginap lagi.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
方便逛街 ,環境整潔,服務熱誠
緊鄰Mall of Kelepa Gading方便逛街購物,居住環境整潔安靜,服務人員專業熱誠,是值得推薦的平價旅店.因為以環保為訴求,記得自備牙刷 牙膏.拖鞋及刮鬍刀.

2/10 Terrible

Yushu, 臺灣

Disliked: Staff & service, property conditions & facilities, room comfort
記得帶牙刷牙膏和泡麪來住的飯店
位置方便,設備不佳,早餐是最大敗筆。
Response from adi on 5 Dec 2015
Dear Valued Guest, Thank you very much for staying with us and taking the time to share your comments. Our Guests feedback is our most precious source of information in order to improve our service and facilities. ​Kindly be noted that we provide Bathroom kit with only IDR 10,000/pouch , including 2 dental kit, 1 shower cap, 1 soap, 1 hair & body shampoo and cotton buds. ​It can be purchase upon check-in at our Front Office.​ Our commitment is indeed to keep on improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we indeed look forward to welcoming you again in the near future. Warmest regards, Adi Budiarto Assist. Hotel Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Excellent
Untuk rate dan kondisi hotel,kami amat puas. Karena selain bersih, area sekitar hotel yg menyatu dg mall kelapa gading menjadikan Pop hotel ini patut dijadikan pilihan.

6/10 Okay

junyong

8/10 Good

herry, banjarmasin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
dekat bingit
Dekat sekali mau ke mall kelapa gading,strategis banget,top deh kalo lokasi.sarapan yang perlu perbaikan menu

8/10 Good

Irene Mariani, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic
Menyenangkan,karena selain menyatu dg mall Kelapa Gading,Pop hotel bersih,nyaman dan harganyapun sangat bersahabat..saya akan dengan senang hati merekomendasikan Pop hotel kepada teman2 dan kerabat saya.