Jackson Trip

My experience was good wish they would let people know better about the parking cause now I have a 95 dollar ticket to pay imagine never been to a city book a hotel for 500 dollars no parking

It was clean good service

We arrived in NYC around 5:00 AM and went straight to the hotel to ask about early check-in. The room wasn’t available, which was completely understandable since check-in is at 4:00 PM. However, unlike most major hotel chains, there was no courtesy call, text, or notification when the room became ready. We left our luggage and explored the city, then returned at 4:30 PM—only to be told the room was still not ready. We ended up waiting in the lobby until about 5:30 PM before we could finally check in, which was frustrating after a long travel day. As for cleanliness, everything looked fine at first glance, but the bathroom counters were sticky and dirty, which was disappointing. Breakfast was decent, but the dining area was uncomfortably cold during winter. My coffee went cold within minutes. If it feels like 14°F inside, there’s really no benefit to eating indoors. A heater or better temperature control would make a big difference. Overall, the location is good, but the lack of communication, delayed check-in, cleanliness issues, and cold breakfast area took away from the experience.

Front desk very rude denied multiple request at the end pretty much kicked me and my guest out

The hotels best point is its location. It’s located right in Times Square. We were staying on the 26th floor and we didn’t hear a thing from outside. 10 second walk and we were in the middle of Times Square itself. The hotel is clean and tidy and very modern. The staff were more than helpful, they were friendly and they were attentive. My only very slight negative was the room itself and its size. There was no separate bathroom - the toilet and the shower were in the bedroom itself meaning there was no privacy. Whilst this wasn’t too much of an issue as I was staying with my partner, for anyone staying with family members who require a little privacy, this wouldn’t be the right room although I am sure if you pay a little more, the hotel has different room options. However, this was still a little strange to me. There was also no kettle or any kind of hot drink making facilities. Again, not a massive biggie but just nice to have. This all being said, I’d have no qualms about staying here again.