Airport Hotels, Ixtapa - Zihuatanejo Intl. (ZIH)

"Great Pool Area with a Great Beach View, Room was clean, Housekeeper Lady was very good. Breakfast was Awesome, Staff at the Restaurant, Bar and Pool Area was Excellent. The Front Desk Staff in the other hand was not friendly at all and need more customer service training. As a family we arrived at 3:15pm from a long flight, when I tried to check in the gentleman told me he could not find my reservation after he asked me to show him on my personal phone the reservation he then took a picture of my reservation with his phone. Then he told us the room was not ready that he was going to hold our luggage in a holding room and that if we would like to go to the restaurant and we could wait for our room there. Keep in mind he never apologize for not having my room ready at 3pm like the check in is supposed to be, we decided to eat at the restaurant. The front desk did not even had the decency to let us know our room was ready after about an hour, the front desk told one of the restaurant wait staff to let us know which I found very unprofessional I did mentioned about it and they told me the Lady in Charge of the hotel would come and talk to me she never did.But overall nice hotel, and a good location walking distance to the little downtown Zihuatanejo.."

"This property is a dream. Our room was perfect. The bed was so comfortable and the little kitchen was thoughtfully stocked with everything we needed. We loved starting each day with complimentary morning coffee on our private, ocean view terrace before heading down to enjoy Jesus’ freshly prepared breakfast in the common, outdoor breakfast area. Humberto was a wonderful host and provided us with great restaurant recommendations, arranged taxis for us and helped us negotiate cambi routes to get us where we wanted to go. Finally, the view of La Ropa, the bay and beyond from the upper pool is beyond description. "

"Clean room, gorgeous sunset views, lovely sandy beach with access to snorkling- alot of stairs so not for the faint of heart. "

"Amazing gem of a place! Clean! Right on the beach! Gracias!"

"I was in the bed and there was a cockroach run in to my arm. I requested change of bedroom but I never received a sorry from the hotel. Also I feel is too expensive for what it offers. "

"Some of the stuff where fantastic the rooms were great"

"Food and drinks were over priced. The quality of the food did not support the high cost. No music or entertainment to bring people to the pool area. It’s not as much a resort but a glorified hotel room. Ver low key and boring. Won’t be back. "

"Amazing place"

"Room was clean and well kept, amazing views and private. Staff were amazing, always available and helpful. Breakfast was a real treat every morning and the cocktails are yum."