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Reviews of Holiday Inn Express & Suites Ithaca, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites Ithaca, an IHG Hotel
371 Elmira Road, Ithaca, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 558 out of 1002 reviews" "
Rating 8 - Good. 265 out of 1002 reviews" "
Rating 6 - Okay. 95 out of 1002 reviews" "
Rating 4 - Poor. 48 out of 1002 reviews" "
Rating 2 - Terrible. 36 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Alicia, Bronx

Travelled with family
Liked: Staff & service
We’ve stayed here a few times whilst visiting son at Cornell University- never been disappointed. Bittersweet last stay this weekend for commencement 2024. Keep up the good work..
Stayed 3 nights in May 2024

10/10 Excellent

Shawn, Stamford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bird droppings as one walks on the sidewalk to get to the back parking lot. Everything else was great.
Stayed 1 night in May 2024
Response from Holiday Inn Express & Suites Ithaca on 20 May 2024
Thank you for choosing to stay with us at the Holiday Inn Express & Suites Ithaca. We are happy to know you liked our clean accommodations and that we were able to meet your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon.

10/10 Excellent

Paula

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, the staff are very friendly. Just love the place.
Stayed 1 night in May 2024
Response from Holiday Inn Express & Suites Ithaca on 19 May 2024
We are so glad you enjoyed our hospitality and comfortable accommodations. We appreciate your recommendation, and we look forward to seeing you on your next trip to the area.

8/10 Good

Ron

Business traveller
Liked: Cleanliness, staff & service, amenities
the staff was very accommodating thank you
Stayed 1 night in May 2024
Response from Holiday Inn Express & Suites Ithaca on 15 May 2024
We very much appreciate your comments regarding your stay at the Holiday Inn Express & Suites Ithaca. I will be sure to share your feedback with our team, especially the who always enjoys hearing from our guests. Thank you, again and we look forward to your next visit to us!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Holiday Inn Express & Suites Ithaca on 11 May 2024
Thank you for choosing to stay at the Holiday Inn Express and Suites Ithaca! We are glad you had a pleasant stay and that our staff was attentive to your needs. We value your feedback and hope to welcome you again so we can make your next visit excellent.

10/10 Excellent

Ky, Ohsweken

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping, parking, cleanliness was amazong
Stayed 1 night in May 2024
Response from Holiday Inn Express & Suites Ithaca on 8 May 2024
Thanks for the great review, Ky! The team at Holiday Inn Express and Suites Ithaca is thrilled you’re so happy with your time spent at our hotel. We look forward to another great stay with us.

10/10 Excellent

Yesenia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice
Stayed 1 night in May 2024
Response from Holiday Inn Express & Suites Ithaca on 8 May 2024
Thank you very much, Yesenia! We very much appreciate your feedback and we look forward to your next visit to the Holiday Inn Express & Suites Ithaca!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nicole on 1 May 2024
Thank you.

4/10 Poor

Erik

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Elevator smelled disgusting, AC and bathroom fans were extremely loud. Traffic on a busy street loud all night. I dont recommend this hotel.
Stayed 1 night in Apr 2024
Response from Nicole on 1 May 2024
Thank you for taking the time to leave us a review.

6/10 Okay

Michael

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I liked the room but it was super cold when we went in, clean and comfy. Elevators smelled like vomit. Breakfast bad: cardboard omelets, they ran out of pancakes at 8:30, didn’t have any when we left at 9:30 still Walking to the car was blasted with steam.
Stayed 1 night in Apr 2024
Response from Nicole on 24 Apr 2024
Thank you for taking the time to leave a review.

10/10 Excellent

emad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Nicole on 24 Apr 2024
Thank you.

4/10 Poor

GANGADHAR

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor service
Stayed 1 night in Apr 2024
Response from Nicole on 21 Apr 2024
Thank you for taking the time to leave a review

10/10 Excellent

Katherine, Somerville

Stayed 2 nights in Apr 2024
Response from Holiday Inn Express & Suites Ithaca on 10 May 2024
Thank you so much for your five-star review, Katherine! We are delighted to hear that you had a positive experience with us at the Holiday Inn Express & Suites Ithaca. We hope you’ll visit us again soon.

4/10 Poor

Andrea

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Our check in person was a C- at best. Unfriendly. And our keys didn’t work requiring us to go back down to her for a redo The elevator had a horrific smell in there the entire time we were there (thankfully only day and one night) They had two air fresheners inside elevator but that didn’t help.
Stayed 1 night in Apr 2024
Response from Nicole on 21 Apr 2024
Thank you for taking the time to leave a review.

8/10 Good

David, Union Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was nice & well kept. The breakfast was good and had good choices. The elevator had a smell, like stale mop water.parking lot was right.
Stayed 2 nights in Apr 2024
Response from Nicole on 21 Apr 2024
Thank you for taking the time to leave a review. Your feedback is greatly appreciated.

2/10 Terrible

Seth

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Convenient on 13, reasonable price—but uncomfortable, unwelcoming. This Holiday Inn Express brand I had come to associate with new-ish buildings near a rural interstate, super comfortable with a friendly vibe. This Ithaca one was nothing like that, and so it disappointed me. Felt like they used the brand to pull me in, but didn’t deliver. Felt almost seedy in comparison.
Stayed 1 night in Apr 2024
Response from Nicole on 21 Apr 2024
Thank you for taking the time to leave a review. All feedback is important to us.

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nicely designed and my kids loved the pool! Nice breakfast options and friendly staff as well.
Stayed 1 night in Apr 2024
Response from Nicole on 11 Apr 2024
Thank you for taking the time to leave a review. We are happy to hear that you enjoyed your stay with us.

6/10 Okay

Gang

Travelled with family
Liked: Staff & service
Weird smell in the elevator.
Stayed 1 night in Mar 2024
Response from Nicole on 11 Apr 2024
Thank you for taking time to leave a review, Your feedback is important to us.

4/10 Poor

John

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Pool is out of commission and there’s no heads up
Stayed 1 night in Mar 2024
Response from Nicole on 11 Apr 2024
Thank you for taking the time to leave a review.

8/10 Good

Ron

Business traveller
Liked: Cleanliness, staff & service, amenities
It’s one of the cleanest properties I’ve stayed at
Stayed 1 night in Mar 2024
Response from Nicole on 24 Mar 2024
Thank you for your great review.

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, nice breakfast
Stayed 2 nights in Feb 2024
Response from Nicole on 24 Mar 2024
Thank you for taking the time to leave a review.

8/10 Good

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from Nicole on 24 Mar 2024
Thank you.

8/10 Good

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Nicole on 24 Mar 2024
Thank you.

8/10 Good

Jessica

Travelled with family
Liked: Staff & service
The staff was very friendly and helpful. The facility was clean and the room nice.
Stayed 1 night in Feb 2024
Response from Nicole on 24 Mar 2024
Thank you for taking the time to leave a review. We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Bridget

Travelled with family
Stayed 1 night in Feb 2024
Response from Nicole on 24 Mar 2024
Thank you.

6/10 Okay

Traci

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The best thing was the beds; they were very comfortable with ample pillows. There was something strange with the light switches. There was a primary switch that turned ALL of the lights off in the main area. If it was on, there were ceiling lights that were on and couldn't be turned off. Because of this, you couldn't have a reading light on at one bed without having the full-room light on. This made it difficult as I wanted to read for a bit while others in the room wanted to sleep. It was unusual. Otherwise find for a one-night stay.
Stayed 1 night in Feb 2024
Response from Nicole on 22 Feb 2024
Thank you for taking the time to leave a review.

10/10 Excellent

Maria Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and spacious. Staff are nice and accomodating.
Stayed 1 night in Feb 2024
Response from Nicole on 22 Feb 2024
Thank you for taking the time to leave a review. (:

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nearby shops and restaurants
Stayed 2 nights in Feb 2024
Response from Nicole on 22 Feb 2024
Happy to hear you enjoyed your stay with us! Come back again soon.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in was seamless the night desk woman was delightful and sweet
Stayed 1 night in Jan 2024
Response from Nicole on 22 Feb 2024
Thank you for taking the time to leave a review, your feedback will be shared with our staff.

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price and a 1 night stay. Great breakfast with friendly staff.
Stayed 1 night in Jan 2024
Response from Nicole on 22 Feb 2024
Thank you for taking the time to leave a review, we are happy to hear that you enjoyed your stay with us.

4/10 Poor

Michael J

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We booked a night at this location exclusively so our kids had a fun pool experience. The pool was unexpectedly closed upon arrival. The response from staff was a shrug and suggestion to call ahead and check in the future. Not helpful in the moment and makes for a wasted trip and money. In addition, the room was noisy and there was considerable water damage on the ceiling of the bathroom.
Stayed 1 night in Dec 2023
Response from Nicole on 22 Feb 2024
Thank you for taking the time to leave a review.

2/10 Terrible

Zachary

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Was assigned a room with traffic noise and a loud upstairs neighbor, the next morning when I asked to change rooms was meet with hostility and gas lighting by the front desk ie being told that my room did not have road noise, then being told all the rooms have road noise. She was not interested in helping. Even beyond this issue surprised this hotel is rated highly. Many issues such as chairs/carpet having stains, hair on the bed sheets, missing weights in the gym etc. Would not recommend
Stayed 3 nights in Dec 2023

10/10 Excellent

Franklin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location.
Stayed 1 night in Dec 2023
Response from Nicole on 22 Dec 2023
Perfect! Thank you.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. Everyone was pleasant and helpful. The breakfast was excellent. Was disappointed the pool was closed without any notice on the website. The mattress was in need of replacement. It was very uneven and uncomfortable. Other than that the property was pleasant.
Stayed 1 night in Dec 2023

8/10 Good

Bethany, Manlius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was good clean room.
Stayed 1 night in Dec 2023
Response from Nicole on 22 Dec 2023
We are glad you enjoyed your stay.

6/10 Okay

Dwayne

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
We stayed in room 413 which did not have a thermostat on the wall because it was missing. The room temp was fine while we were awake and alert but when we went to sleep, the room was freezing all night. Taylor came up the next day and adjusted the temp. Housekeeping was a disaster! We stayed for 4 das and opted for housekeeping on the 3rd night. When we returned back to the room, it practically looked the way we left it with candy wrappers still on the table and breakfast plates still on the counter. We received fresh towels but he left the dirty ones. Their policy is not to wipe down anything and it was evident. However, they leave a card with their "promise" of a cleaner than clean room. It's all PR and they live up to none of it. The front desk staff were all amazing though. Very helpful and good listeners. Heads up to the management of this location.....you are losing revenue by running a shoddy hotel. Your housekeeping and upkeep of the facilities is questionable and you should have a manager on premises as much as possible. We will be booking our stay at the Marriott from now on.
Stayed 4 nights in Dec 2023
Response from Nicole on 22 Dec 2023
Thank you for taking the time to leave us a review. all feedback is appreciated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nicole on 22 Dec 2023
Thank you

10/10 Excellent

Ellen, jamaica plain

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Dec 2023
Response from Nicole on 22 Dec 2023
Great!

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay
We had a nice stay at this hotel. The location was convenient and safe, with supermarkets and fast food places just 5 minutes away. Our room was huge and had a king-sized bed and a sofa bed. It was spacious, comfortable, and clean. However, the walls between the rooms were so thin that we could hear the noise from the other unit. We're not sure if this is only true for the room we stayed in or if it's the same throughout the whole hotel building. The complimentary breakfast had limited options, and many items were loaded with sugar. We wish there were hard boiled eggs. We also noticed a sign for fresh fruit, but the bowl was empty. Apart from this, our stay was very pleasant.
Stayed 3 nights in Nov 2023
Response from Nicole on 4 Dec 2023
Thank you for taking the time to leave a review. All feedback is valuable to us.

2/10 Terrible

Annakay

Disliked: Staff & service
Staff need more training
Stayed 1 night in Nov 2023
Response from Nicole on 4 Dec 2023
Thank you for taking the time to leave a review.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Nicole on 4 Dec 2023
Thank you.

6/10 Okay

Rich

Travelled with family
Liked: Cleanliness, staff & service, amenities
Convenient location for visiting Ithaca. Sits on a busy four-lane road - cars and trucks all night. AC wasn’t working properly. Room was very warm. Ran out of tissues and TP. Heard a lot of pounding feet on the floor above.
Stayed 1 night in Nov 2023
Response from Nicole on 4 Dec 2023
Thank you for taking the time to leave a review.

10/10 Excellent

Adanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was a seamless process, which was a blessing considering I was arriving from a 4-hour drive. The property was very clean and quiet and there was a lot of dining options in the area as well.
Stayed 2 nights in Nov 2023
Response from Nicole on 4 Dec 2023
Thank you for taking the time to leave such a nice review! we hope to see you again soon.

10/10 Excellent

Deena

Stayed 2 nights in Nov 2023
Response from Nicole on 22 Dec 2023
Thank you.

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was fine. The other guest were the issue. I didn’t pay to listen to 4 kids running and stomping through the hallway till 1030-11 at night
Stayed 1 night in Nov 2023
Response from Nicole on 19 Nov 2023
Thank you for taking the time to leave a review.

10/10 Excellent

xiaoling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nicole on 19 Nov 2023
Thank you.

6/10 Okay

Beth

Business traveller
Liked: Cleanliness, staff & service
Good breakfast useless curtain
Service was great. Breakfast was very good. The heater in the room was noisy. The curtain was useless in blocking out light so the room was light overnight from the street lights making sleeping difficult.
Stayed 1 night in Nov 2023
Response from Nicole on 19 Nov 2023
Thank you for taking the time to leave a review.

4/10 Poor

Jevan

Stayed 1 night in Nov 2023
Response from Nicole on 4 Dec 2023
Thank you

10/10 Excellent

Hyun Jung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good.
Stayed 1 night in Nov 2023
Response from Nicole on 7 Nov 2023
Thank you

10/10 Excellent

Anton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just south of where I needed to be in Ithaca. Easy access and parking. New facility.
Stayed 2 nights in Oct 2023
Response from Nicole on 5 Nov 2023
Thank you for taking the time to leave a review. We are happy you enjoyed your stay with us.