2 outdoor pools, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
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Reviews of Soho Boutique Holbox - Adults Only

3.5 out of 5
Soho Boutique Holbox - Adults Only
Calle Caguama Esquina Calle Zargo, Isla Holbox, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 149 out of 259 reviews" "
Rating 8 - Good. 68 out of 259 reviews" "
Rating 6 - Okay. 23 out of 259 reviews" "
Rating 4 - Poor. 10 out of 259 reviews" "
Rating 2 - Terrible. 9 out of 259 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mark

Travelled with partner
Liked: Staff & service
rustic but clean and nice very private no crowds and staff very nice no high pressure sales
Stayed 2 nights in May 2024

8/10 Good

Aureliano, Cedar Park

Stayed 3 nights in Apr 2024

10/10 Excellent

Christiane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accommodations! We would stay here again.
Stayed 4 nights in Feb 2024

8/10 Good

Bertha Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area had a recent flood so I don’t think we got the true experience of the area. The hotel itself was nice and clean. The staff was great and attentive to what we needed. Our stay included breakfast which was served at the sister hotel across the street. The food was great and it was very convenient. The closest restaurants are a 15 to 20 minute walk away, the flooding cause several places to be closed down. The one thing to watch out for, on day 1 we found a scorpion in our room. It is a natural area so it’s expected to see different types of bugs and animals. Overall would recommend!
Stayed 5 nights in Feb 2024

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Jan 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

2/10 Terrible

Mohamed Aziz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fuir !!!
Horrible experience résumée en une phrase : à fuir. Extrêmement cher pour ce que c'est : des flaques d'eau ou plutôt des lacs devant l'hôtel , des déchets à foison.. l'hôtel contrairement à ce qui était écrit n a pas de restaurant. On nous a convié a l'hôtel d'en face pour prendre le petit dej, et parlons de ce petit dej : horrible ! Cafe dilué, mini portions .. pas d acces direct sur la plage, chambre très humide, dras tachés et déchirés.. vraiment très très déçus nous ne recommandons pas !
Stayed 3 nights in Dec 2023

10/10 Excellent

Sarah

Liked: Cleanliness
Stayed 5 nights in Dec 2023

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience, only bad thing was it smelled a lot like pond water and since everything surrounding was under construction it was very loud and noisy. During one morning they were burning grass in the back and we were being intoxicated with smoke
Stayed 6 nights in Sep 2023
Response from Soho Holbox on 10 Oct 2023
Thank you for your comments and feedback we will do our best to improve, greetings.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Soho Holbox on 10 Oct 2023
Muchas gracias, saludos!

10/10 Excellent

Olivia Garcia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to rest. The people there sweet and nice. The spa is amazing… I love this place
Stayed 3 nights in Aug 2023
Response from Soho Holbox on 7 Aug 2023
Thank you for your nice comments we hope to have you back soon, greetings!

6/10 Okay

Ana, El Paso

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Property was beautiful and clean. Cristian front desk staff was sweet but didn’t deliver after offering services such as room service. We asked Cristian to text us the room service menu, she advised she’d send it to us in a few minutes but text it to us hours later. By that time, we had already called a taxi to get dinner elsewhere. When she saw us get into the taxi, she deleted the text with the hotel menu she had sent us. That was odd. In another instance, we requested three sodas to be delivered to our room. We never received them. On another note, the breakfast service was above and beyond wonderful. Please don’t forget to tip the staff of waiters. Lastly, we stayed at the presidential sweet which was beautiful. However, there was no air conditioning unit upstairs and a window had no closure causing the area to be extremely hot. A complete waist of space. Staff had to bring one of the twin beds located upstairs down to the first floor. Overall, it’s a nice property.
Stayed 2 nights in Jun 2023
Response from Soho Holbox on 14 Jun 2023
Thank you so much for your comments and feedback we will do our best to improve on what you mention, greetings.

4/10 Poor

Sivi

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very unclean island . Lots of mosquitoes around all Holbox but especially at this hotel .
Stayed 4 nights in Jun 2023
Response from Soho Holbox on 12 Jun 2023
Thank you for your comments and feedback, we will do our best to clean the island and clean up the mosquitos, greetings.

8/10 Good

Casandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all it was a good stay.
Stayed 3 nights in Mar 2023
Response from Soho Holbox on 11 Apr 2023
Thank you for your comments, greetings!

10/10 Excellent

kazimierz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to enjoy always
Stayed 2 nights in Mar 2023
Response from Soho Holbox on 29 Mar 2023
Thank you for your nice comments, hope to have you back soon, greetings!

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place. Very quiet across the street from the beach. Many places to walk to. Very charming island.
Stayed 2 nights in Feb 2023
Response from Soho Holbox on 20 Feb 2023
Thank you for your nice comments, we are happy you enjoyed your stay, greetings!

6/10 Okay

Femida

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This property has misrepresented itself online. It is not a beachfront property and does not have an operating restaurant. What it has is a sister hotel 100 meters away that has a restaurant and offers sun beds on the beach. The Soho has a very small swimming pool, marginally bigger than a hot tub and has 4 sun loungers. The “restaurant” is open from 8-10.30am for breakfast, which is a fixed plate. Your only choice is omlette or scrambled eggs! The rooms are spacious and well maintained, however lack the little touches that should be there in a 4 star hotel, such as glasses in the bathroom and facial tissues. The staff are helpful and try their best but I think the online description needs to be more honest.
Response from Soho Holbox on 23 Jan 2023
Thank you for your comments and feedback, greetings.

8/10 Good

Stefano

Travelled with partner
Liked: Cleanliness, amenities
It’s not by the sea but very close. The beach area is very nice and very quiet (not crowded) compared to other hotels along the shore which was very pleasant. The hotel itself was very comfortable and quiet even tho would deserve to be cared for a little more. It shows that the property is a few years old and that things aren’t really kept tight. But overall good experience, clean comfortable room, nice staff. My main issue would be that the hotel seems to be build next to some swamp or humid terrain which at time could smell very bad. They kept poring water into it for some reason. Maybe it’s seasonal, I don’t know but it did bother us. We had a room next to (number 5) it so didn’t help. If your room isn’t close to it probably won’t be a problem. The hotel is around ten minutes walk from the center which is fine especially if you walk by the beach. There are cabs if you don’t wanna walk anyway or bikes you can rent. We had the breakfast included which was nice to have. Pretty classic continental breakfast, not amazing but satisfying. The room were cleaned well even tho for some reason the cleaning staff wouldn’t always leave new clean towels in the room. They were given to us no prob when asked but was weird that they just wouldn’t do it if forget about it. We also had some issue with the hot water in the shower for the last 3 days. The water would just not get hot, just a bit warm. It was a nice place for a first time in Holbox.
Response from Soho Holbox on 2 Jan 2023
Hello dear Stefano thank you for your comments and feedback, about the hotel we will do our best to improve on the aspects you mention, there is a note that says that towels are not changed everyday for ecological purposes, next time you visit an eco hotel place towels on the floor so staff know you request new ones; greetings and happy new year!

10/10 Excellent

Douglas, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felicitar a todos los empleados muy atentos y serviciales Disfrute mucho mi estadía un lugar muy bonito para descansar
Stayed 2 nights in Nov 2022
Response from Soho Holbox on 9 Dec 2022
Muchas gracias por sus amables comentarios, nos da gusto que disfrutara su estancia, un saludo de todo el staff!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love this location. I would happily return again and again. The spa experience was also spectacular. I loved the atmosphere and the massages I received. Beautiful, beautiful place to experience Isla Holbox.
Stayed 4 nights in May 2022
Response from Soho Holbox on 9 Dec 2022
Thank you for your nice comments we are very happy you enjoyed your stay and hope to have you back sometime soon, greetings from all of us!

10/10 Excellent

Edna Lizeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar súper lindo, limpio y muy cerca de las playas hermosas
Stayed 3 nights in Sep 2022
Response from Soho Holbox on 24 Sept 2022
Muchas gracias por sus amables comentarios, saludos!

10/10 Excellent

Lorena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located , rooms very big and great breakfast
Stayed 2 nights in Sep 2022
Response from Soho Holbox on 24 Sept 2022
Thank you for your nice comments, greetings"

8/10 Good

Rosa

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Close to beach, ok hospitality
The room was very clean! Super eco friendly and airy big balcony. The breakfast was ok. I know it’s a beach hotel and many beach hotels I stayed at dont have a lot to offer but this hotel loved to say no instead of a “let me see what I can do” I asked for champagne flutes to celebrate my birthday I had champagne in the room they said no to ask the sister property hotel when they should gone or made a phone call for me. For breakfast I placed my order and wanted bacon on the side they said no. It’s the little things that could be a YES and made my stay just “ok”
Stayed 2 nights in Sep 2022
Response from Soho Holbox on 24 Sept 2022
Thank you for your comments and feedback, we will do our best to improve, greetings!

10/10 Excellent

Yukiko

Liked: Amenities
Stayed 2 nights in Aug 2022

10/10 Excellent

Jesus

Stayed 3 nights in Aug 2022

2/10 Terrible

kyle

Travelled with partner
Disliked: Cleanliness, amenities
Dirty bed, clouds of mosquitoes, not on the beach as shown in pictures. WAY too far from everything.
Stayed 2 nights in Aug 2022
Response from Soho Holbox on 15 Aug 2022
Thank you for your comments, greetings.

10/10 Excellent

Griselda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Going back!
Stayed 1 night in Aug 2022
Response from Soho Holbox on 15 Aug 2022
We hope to see you soon, greetings!

10/10 Excellent

Ben

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 5 nights in Jun 2022
Response from Soho Holbox on 14 Jul 2022
Muchas gracias, saludos!

10/10 Excellent

DAVID CORVI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife stayed for 4 nights. The service from the hotel was excellent. They helped us even before travelling to Cancun, arranging all the transports that took us to Isla Holbox. Jessy helped us right away. Very quiet, clean , safe environment. All personnel very focus on keeping the hotel in good conditions and guests happy and attended. Excellent location to the beach and also to the main shopping and restaurants area, around 15 min walking.
Stayed 4 nights in Jul 2022
Response from Soho Holbox on 14 Jul 2022
Hello dear David thank you for such nice comments, we are very glad you enjoyed your stay, we wish to have you back some time soon, greetings!

8/10 Good

Stephen

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2022

6/10 Okay

Kimberly

Travelled with family
Liked: Property conditions & facilities
This is the second time we stayed at Soho Boutique Hotel. The property has gray potential but attention needs to be paid to details. Only sheets on the beds do we asked for blankets. We were given additional sheets. We had to ask for additional toilet paper twice. Housekeeping would clean the room but not replenish the toilet paper. We had room service dishes in the room and when the room was cleaned, housekeeping did not remove the dishes. I had to take them down to the front desk.
Stayed 9 nights in Jun 2022
Response from Soho Boutique Holbox on 24 Jun 2022
Thank you very much for your comments. Your feedback will be addressed to improve our service and attention to detail. Kind regards.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Soho Holbox on 24 Jun 2022
Thank you for your feedback. Hope to see you again soon!

8/10 Good

Roxana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property and services
Stayed 4 nights in May 2022
Response from Soho Holbox on 14 Jun 2022
Thank you for your comments. We are glad that you enjoyed your stay with us. We hope to have you back soon!

10/10 Excellent

Douglas

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is amazing! For the price, anyone that could possibly complain is just miserable. The hotel is 1/2 block from the beach but you can still get an ocean view as we did. The hotel was beautiful, modern and quiet. It is secluded but it’s an easy 10-15 minute walk to downtown. Definitely utilize their sister hotel “spirit” across the street. The roof top pool was absolutely breath taking. Holbox as a whole is amazing. If you want to be closer to the parties I would highly recommend Mittoz Hotel in the heart of everything.
Stayed 4 nights in May 2022
Response from Soho Holbox on 24 Jun 2022
Thank you very much for your kind comments. We are glad you enjoyed your stay. We hope to see you again soon!

8/10 Good

Jean Rae Vande

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice boutique hotel. We liked that we could share some of the amenities of the Sister Spirit hotel. Quiet/safe & 15 minute walk into town
Stayed 11 nights in Mar 2022
Response from Soho Holbox on 28 Apr 2022
Muchas gracias por sus amables comentarios, nos da gusto que disfrutara su estancia y esperamos tenerlos pronto de regreso, saludos!

2/10 Terrible

Massimiliano

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Left after one night, hotel is not what looks like in pictures, very far from everything, totally dark area, and woke up with bed full of bugs!
Stayed 4 nights in Mar 2022
Response from Soho Holbox on 2 Apr 2022
Thank you for your comments and we are sorry your stay wasnt as expected, we will look in to your case in order to improve, greetings.

8/10 Good

Patricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blanca was amazing and the cleaning service too! Nice rooms and beach club!
Stayed 5 nights in Mar 2022
Response from Soho Holbox on 26 Mar 2022
Thank you for your nice comments we will surely let our staff know, greetings!

8/10 Good

Teresa, N Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute place, the spa is amazing! Not beach front, their sister hotel is and you have access to it. A little far from downtown, but the benefit to that is the beach being less crowded. Taxi is about $7 ea way.
Stayed 2 nights in Mar 2022
Response from Soho Holbox on 22 Mar 2022
Thank you so much for your nice comments, we hope to have you back soon, greetings!

4/10 Poor

Natasha

Stayed 2 nights in Mar 2022

10/10 Excellent

Eric

Stayed 1 night in Feb 2022
Response from Soho Holbox on 2 Mar 2022
Muchas gracias, saludos!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2022

10/10 Excellent

virginia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. Beautiful surroundings. Close enough to walk on the beach into town and to all of the bars and restaurants, but far enough away that is very serene and quiet. very comfortable lounge chairs on the beach. Right next to this hotel is the spirit hotel which has a rooftop pool and bar And restaurant that you are welcome to use. Beautiful place for the sunset. If I returned to Holbox, I would certainly stay here again.
Stayed 4 nights in Feb 2022
Response from Soho Holbox on 11 Feb 2022
Thank you so much for such nice comments, we are very happy you enjoyed your stay and hope to have you back soon, kind regards!

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the intimacy of this small resort. Bungalow design were well constructed & dampened sound. Located outside city center so was quiet. Felt safe. Enjoyed accommodations of “sister” beach-front hotel.
Stayed 4 nights in Feb 2022
Response from Soho Holbox on 11 Feb 2022
Hello, and thank you for your comments, we are glad you enjoyed your stay, hope to see you back soon, greetings!

8/10 Good

Jordan Taylor, Ciudad de Mexico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soho was very comfortable, and I appreciated the fact that we were so close to the beach and that we also had access to Spirit's facilities as well. That being said, the continental breakfast did not taste amazing, and because it's close to the beach, naturally it's far away from the downtown, so that's just something to consider when choosing where to stay.
Stayed 7 nights in Jan 2022
Response from Soho Holbox on 11 Feb 2022
Thank you for your comments, we will do our best to improve on what we can, greetings!

10/10 Excellent

Erik

Stayed 1 night in Jan 2022

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

8/10 Good

James

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach access is very close and its nice that the adjacent hotel allows use of their lounge chairs as the Soho is the not right on the beach. The walk to the center of town is a little further than expected but not bad at all.
Stayed 7 nights in Dec 2021
Response from Soho Holbox on 20 Jan 2022
Thank you for your comments, greetings.

8/10 Good

Ryan, PLANTATION

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and it's sister property across the street were very nice and just as advertised. The beach was too small and the chairs were always full. A walk into town is a good 15 minutes through Terrible infrastructure (dirt roads full of puddles and trash). People, food and actual hotel were nice. Beaches seemed nicer on the North side of town.
Stayed 1 night in Jan 2022
Response from Soho Holbox on 20 Jan 2022
Thank you for your comments, greetings.

6/10 Okay

petra

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Toilet wasn’t working in room the air conditioner made so much noise it wouldn’t let us sleep the employees were so slow to help everyone I kept hearing other people complaint about their rooms there was trash thrown in front of the hotel that was your view when you weee eating breakfast no was friendly very disappointed of everything
Stayed 2 nights in Jan 2022
Response from Soho Holbox on 12 Jan 2022
Hello, we appreciate your comments and are very sorry about your experience, we will do our best to improve, kind regards.