Lobby
Check availability

Reviews of Embassy Suites by Hilton Irvine Orange County Airport

3.5 out of 5
Embassy Suites by Hilton Irvine Orange County Airport
2120 Main St, Irvine, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 545 out of 1004 reviews" "
Rating 8 - Good. 239 out of 1004 reviews" "
Rating 6 - Okay. 106 out of 1004 reviews" "
Rating 4 - Poor. 62 out of 1004 reviews" "
Rating 2 - Terrible. 52 out of 1004 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ramsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jeff M on 23 May 2024
Thank you

6/10 Okay

Nancy

Business traveller
Disliked: Amenities
The location does not have a hot tub so the advertisement is incorrect, but the rooms are clean and the staff are kind. The free breakfast was standard but nothing fancy. The restaurant below is tasty and parking costs $30 a day. Overall it's a good place for a business trip but if you want to enjoy the pool or any of the amenities, they are just okay.
Stayed 4 nights in May 2024
Response from Jeff M on 22 May 2024
We took a look and could not find any mention of a hot tub on our side. We will continue to see where this error is and we are sorry that this occurred. Thak you for staying with us.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jeff M on 22 May 2024
Thank you Jerry!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Jeff M on 21 May 2024
Thank you

8/10 Good

Francis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to freeway, eateries and stores.
Stayed 2 nights in May 2024
Response from Jeff M on 21 May 2024
Appreciate you staying here.

8/10 Good

Tijanna, Murrieta

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The loved the indoor pool .... but not the bugs and no hot tub
Stayed 1 night in May 2024
Response from Jeff M on 15 May 2024
We did not notice any bugs but did go to check this area out. Wondering if this was our hotel or other ES? Either way thank you for staying with us.

6/10 Okay

Judith A,

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Liked the interior
Stayed 2 nights in May 2024
Response from Katrina A. on 15 May 2024
Thank you for your feedback :)

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service
I’m disappointed cause there’s no Spanish channels in the television not cool. Feel discriminated.
Stayed 1 night in May 2024
Response from Jeff M on 14 May 2024
We are sorry you felt this way. It is a basic package offered to hotels; we do not have any channel selection abilities with those packages. Thank you for staying with us.

6/10 Okay

Laura

I was disappointed they didn’t had a jacuzzi n no Spanish channel in tv
Stayed 1 night in May 2024
Response from Jeff M on 14 May 2024
Thank you again for staying with us and we apologize for the things you did not like.

10/10 Excellent

Vienna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Jeff M on 15 May 2024
Thank you

8/10 Good

Dalal

Liked: Cleanliness
Staff was very professional and the suite is spacious.
Stayed 2 nights in May 2024
Response from Jeff M on 14 May 2024
Thank you for staying with us Dalal.

8/10 Good

Matthew, vashon

Travelled with family
was great other than air conditioner not working. they tried to fix but didn’t work. wasn’t unbearable but would have made this a perfect review
Stayed 2 nights in May 2024
Response from Jeff M on 13 May 2024
We are sorry the unit was not working and caused this issue. Thak you for being our guest.

10/10 Excellent

Lakeva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Jeff M on 13 May 2024
Thank you

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA.
Stayed 2 nights in May 2024
Response from Jeff M on 13 May 2024
Thank you

8/10 Good

Maher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in May 2024
Response from Jeff M on 9 May 2024
Thank you Maher!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jeff M on 6 May 2024
Appreciate you.

8/10 Good

LaDarrin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Need more parking in front of the property
Stayed 2 nights in Apr 2024
Response from Jeff M on 6 May 2024
Thank you for staying, we also would love to have that option of more parking out front.

8/10 Good

Vanessa

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Jeff M on 6 May 2024
Thank you for staying at our hotel.

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice Embassy Suites. Very clean inside. Comfortable rooms. Outside was a little dirty, trash around small outside patio area (on way to parking garage). Breakfast was outstanding as usual. We were told at check in we could split the bill on check out since I was traveling with a friend. Unfortunately the staff working the front desk at check out did not know how to do it and were not too helpful. Other than that it was a great stay.
Stayed 2 nights in Apr 2024
Response from Jeff M on 3 May 2024
Thank you for staying with us Debra. We appreciate you!

6/10 Okay

maria cora

Travelled with partner
Free break
Stayed 2 nights in Apr 2024
Response from Jeff M on 1 May 2024
Not sure we understand but thank you for staying with us. Reach out if we can help further.

10/10 Excellent

Kamal

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was nery convienient to ucsb.
Stayed 1 night in Apr 2024
Response from Jeff M on 30 Apr 2024
It was great to have you and we are glad it was convenient.

10/10 Excellent

Mariana

Stayed 1 night in Apr 2024
Response from Jeff M on 21 May 2024
Thank you

6/10 Okay

Francisco

Travelled with family
Liked: Cleanliness, staff & service
Old uncomfortable bead
Stayed 1 night in Apr 2024
Response from Jeff M on 30 Apr 2024
We will take a look at this as our beds are not past life for certain. Sorry this was your experience.

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Jeff M on 26 Apr 2024
We think you are great too!

10/10 Excellent

Rajshekhar

Stayed 1 night in Apr 2024
Response from Jeff M on 10 May 2024
Thank you so much for staying with us!

10/10 Excellent

Veronica

Stayed 1 night in Apr 2024
Response from Jeff M on 6 May 2024
Thanks for staying with us.

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to airport, convenient access to local eateries
Stayed 1 night in Apr 2024
Response from Katrina A. on 18 Apr 2024
Thank you for your feedback!

10/10 Excellent

Ranya

Stayed 1 night in Apr 2024
Response from Jeff M on 6 May 2024
Thank you

10/10 Excellent

marian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for families, breakfast has so many options. Highly recommended
Stayed 1 night in Apr 2024
Response from Katrina A. on 13 Apr 2024
Thank you for your awesome feedback! We hope to see you again soon!

8/10 Good

Haroon, SAN Ramon

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
I recommend free parking for added value. $33 per day is too much
Stayed 3 nights in Apr 2024
Response from Katrina A. on 13 Apr 2024
Thank you!

10/10 Excellent

Maricruz, Hanford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Great location!
Stayed 1 night in Mar 2024
Response from Jeff M on 9 Apr 2024
Appreciate you noting how much you liked the place. Thank you Maricruz.

10/10 Excellent

Riva

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is good at place I comfortable and good breakfast .
Stayed 1 night in Apr 2024
Response from Jeff M on 9 Apr 2024
Appreciate you staying here Riva!

8/10 Good

Ethel

Stayed 4 nights in Apr 2024
Response from Jeff M on 30 Apr 2024
Thank you for being our guest.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was a nice place
Stayed 1 night in Apr 2024
Response from Jeff M on 9 Apr 2024
Thanks for staying Luis.

10/10 Excellent

Macy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jeff M on 9 Apr 2024
Thank you

2/10 Terrible

Julia

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
AC did not work
Stayed 1 night in Apr 2024
Response from Jeff M on 9 Apr 2024
We apologize for this inconvenience.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, close driving distance to everything Orange County $30 parking per day per vehicle.
Stayed 2 nights in Apr 2024
Response from Jeff M on 9 Apr 2024
Thank you Troy for staying and the nice things you mentioned about the place.

10/10 Excellent

reynato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice and clean
Stayed 1 night in Apr 2024
Response from Jeff M on 9 Apr 2024
Thank you Reynato!

8/10 Good

Nicholas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the staff were great. Nothing about my rating is their fault. However my room was not super impressive in cleanliness. The building is a couple years old evidently. But overall the service, the food, the breakfast and drinks were good enough based on price. I would stay here again.
Stayed 3 nights in Apr 2024
Response from Jeff M on 9 Apr 2024
Really appreciate the note on the staff Nicholas, that is so important to them. We will take your comments and work harder to ensure we do a better job in all aspects.

10/10 Excellent

Rhyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rey nice and clean
Stayed 1 night in Apr 2024
Response from Jeff M on 4 Apr 2024
Thank you Rhyan!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accomodating. the room we had was great, almost a small apartment with kitchen/TV area and a separate bath and separate bedroom. With breakfast and a couple daily drinks, it was a good value.
Stayed 4 nights in Mar 2024
Response from Jeff M on 3 Apr 2024
Really appreciate you staying with us Lisa. So glad you enjoyed it here!

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jackie at the front desk was very accommodating, and extremely helpful throughout my stay.
Stayed 1 night in Mar 2024
Response from Jeff M on 2 Apr 2024
Thank you for recognizing Jackie. She an amazing person!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jeff M on 3 Apr 2024
Thank you

6/10 Okay

Ali

Travelled with family
Liked: Cleanliness, staff & service
The parking lot is separate from the main building that is difficult to reach when is raining like in my case plus the security parking guards gave me an internal fine notification on my car since I didn’t put the hotel small tag, I don’t recall even if I get one to put on my dashboard. I think the hotel should be doing some system more modern or automated instead papers or manual process. Just because the parking I am giving this score.
Stayed 1 night in Mar 2024
Response from Jeff M on 1 Apr 2024
We appreciate the feedback and understand your sentiments. Thank you again for staying at our hotel.

8/10 Good

James

Stayed 1 night in Mar 2024
Response from Jeff M on 2 Apr 2024
Thanks James

10/10 Excellent

Lizza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jeff M on 1 Apr 2024
Thank you Lizza.

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. A pleasurable stay. Loved the breakfast.
Stayed 1 night in Mar 2024
Response from Jeff M on 1 Apr 2024
Pleasure to serve you Dave!

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service
Our stay was very nice except for the hide-a-bed! It was extremely uncomfortable—swayed in the middle.
Stayed 1 night in Mar 2024
Response from Jeff M on 1 Apr 2024
We understand, sofa beds are a great option but never can be quite as comfortable as anyone would want. Thaks for staying with us.

6/10 Okay

ma gracia, Rancho cordova

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Jeff M on 1 Apr 2024
Thanks

10/10 Excellent

Aya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and clean propert!
Stayed 2 nights in Mar 2024
Response from Jeff M on 28 Mar 2024
Thank you Aya!