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Reviews of Kingsmills Hotel

4 out of 5
Kingsmills Hotel
Culcabock Road, Inverness, Scotland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 684 out of 1002 reviews" "
Rating 8 - Good. 207 out of 1002 reviews" "
Rating 6 - Okay. 70 out of 1002 reviews" "
Rating 4 - Poor. 31 out of 1002 reviews" "
Rating 2 - Terrible. 10 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, away from the center of town but easily walkable
Stayed 1 night in May 2024

10/10 Excellent

Jashan

Liked: Cleanliness, staff & service, property conditions & facilities
Vintage property with friendly staff.
Stayed 1 night in May 2024

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in May 2024

6/10 Okay

Lorraine

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall the stay was good, the restaurant was Adequate. The pool and hot tub were closed by 9:00 and we had to be in there by 8:15. The reason I choose this facility was for the pool and hot tub.
Stayed 1 night in May 2024
Response from Angus Duncan Operations Manager on 20 May 2024
Thank you for choosing Kingsmills Hotel

10/10 Excellent

Wayland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and dining.
Stayed 4 nights in Apr 2024
Response from Angus Duncan Operations Manager on 20 May 2024
Thank you Wayland

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like ...not having much closet space
Stayed 1 night in Feb 2024
Response from Angus Duncan Operations Manager on 11 May 2024
Thank you Janice

10/10 Excellent

Amelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well laid out, friendly staff, beautiful grounds and lively music
Stayed 1 night in Apr 2024
Response from Angus Duncan Operations Manager on 11 May 2024
Thank you for choosing Kingsmills Amelia

8/10 Good

Alicia A

Liked: Cleanliness, staff & service, property conditions & facilities
Great place beautiful
Stayed 1 night in May 2024
Response from Angus Duncan Operations Manager on 11 May 2024
Thank you Alicia

10/10 Excellent

John, Okotoks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and dining Hotel design and decor was amazing
Stayed 1 night in Mar 2024
Response from Angus Duncan Operations Manager on 7 May 2024
Thank you John

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good but pricy food and bar drinks- more than they need to be
Stayed 1 night in Apr 2024
Response from Angus Duncan Operations Manager on 7 May 2024
Thank you for the 4 out of 5 review score Lorraine

6/10 Okay

Charity

Liked: Cleanliness, staff & service
Nice enough but not worth the price. Gym was thoroughly lacking; dirty, old and rusted weights and weight machines. Cardio room had 2 faulty treadmills and a bunch of random equipment packed in tightly together. Room was nice enough but walls thin with the sound of children running up and down. At one point I randomly checked how much I’d paid and realised it was double what I thought! Maybe because it’s well known here but if I were to come again, I’d stay somewhere else. View was nice. Breakfast is extensive though the fruit is probably canned and scrambled eggs are made from powder. One of the breakfast hosts was extremely rude because apparently I committed the worst crime by putting my coat on a chair before ‘checking in’ for breakfast. She actually tapped the sign that said “please wait to be seated”. All well and good but I’d been waiting for a while and also no idea why she wanted to start an argument with me even as I was walking away. Sour face. Lovely people on the front desk though.
Stayed 4 nights in May 2024
Response from Angus Duncan Operations Manager on 7 May 2024
Hello Charity, Thank you for choosing us for your four night stay. We are pleased you enjoyed your view and the front desk staff. Our apologies regarding the breakfast host one morning. Our scrambled eggs are made from real eggs and we have fresh watermelon, pineapple, & melon every day.

10/10 Excellent

Naila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Angus Duncan Operations Manager on 7 May 2024
Thank you Naila

8/10 Good

Margit

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was clean and well situated but seemed like it needs a little maintenance. We were in a Garden Room there was a hum coming from the bathroom and one of the hand towel brackets was coming out of the wall. Breakfast was good and the staff was friendly and helpful.
Stayed 1 night in May 2024
Response from Angus Duncan Operations Manager on 7 May 2024
Hello Margit, Thank you choosing the Kingsmills Hotel. We appreciate the feedback and have tightened the towel bracket. Am pleased you found staff friendly and helpful.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property for a family. We enjoyed our stay and dining at the Kingsmill!
Stayed 2 nights in Apr 2024
Response from Angus Duncan Operations Manager on 7 May 2024
Hello Michelle,We are pleased you and your family enjoyed your stay and dining with us, please return again soon.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Angus Duncan Operations Manager on 8 Apr 2024
Thank you Jean

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely quiet room. Well maintained. Tastefully decorated.
Stayed 2 nights in Apr 2024
Response from Angus Duncan Operations Manager on 8 Apr 2024
Thank you Helena

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was nice but feel the room we were in needed attention. Sqeaky floorboards and bathroom door. Bed comfy.
Stayed 2 nights in Apr 2024
Response from Angus Duncan Operations Manager on 6 Apr 2024
Hello Kathryn, Thank you for choosing the Kingsmills Hotel and for your positive review score.Kind regards

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the Kingsmill - I only stayed 1 night the rooms and the food were great - the staff friendly and helpful - will be coming back for a longer stay
Stayed 1 night in Mar 2024
Response from Angus Duncan Operations Manager on 29 Mar 2024
Hello John, We look forward to being of service again & Thank you.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a quiet neighbourhood and off the beaten path. Staff were friendly and room was very nice.
Stayed 2 nights in Mar 2024
Response from Angus Duncan Operations Manager on 5 Apr 2024
Hi Nicole, Thank you for choosing Kingsmills Hotel and for the great review score.

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Angus Duncan Operations Manager on 21 Mar 2024
Thank you Alan

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Angus Duncan Operations Manager on 20 Mar 2024
Thank you Kelly

8/10 Good

Clarke

Stayed 1 night in Mar 2024
Response from Angus Duncan Operations Manager on 5 Apr 2024
Thank you Clarke

6/10 Okay

Kim

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Angus Duncan Operations Manager on 20 Mar 2024
thank you Kim

10/10 Excellent

alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service from all staff was exemplary.
Stayed 3 nights in Mar 2024
Response from Angus Duncan Operations Manager on 14 Mar 2024
Thank you Alan

10/10 Excellent

Neil, Portree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently near to the centre of Inverness within a short walking distance.
Stayed 3 nights in Feb 2024
Response from Angus Duncan Operations Manager on 9 Mar 2024
Thank you Neil

8/10 Good

Darran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for Business, food was excellent l.
Stayed 1 night in Feb 2024
Response from Angus Duncan Operations Manager on 4 Mar 2024
Hello Darren,Thanks for choosing the Kingsmills hotel and for the compliments.Regards

10/10 Excellent

janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly, professional staff who made us feel very welcome while also being helpful and courteous. Great to have access to the Spa facilties.
Stayed 1 night in Feb 2024
Response from Angus Duncan Operations Manager on 24 Feb 2024
Hello Janet, We love your review and perfect score! Thank you for staying with us and come back soon please.Sincerely

10/10 Excellent

Caroline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely hotel, friendly staff, breakfast was well stocked and fresh
Stayed 2 nights in Feb 2024
Response from Angus Duncan Operations Manager on 19 Feb 2024
Thank you Caroline

8/10 Good

Levent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Angus Duncan Operations Manager on 19 Feb 2024
Thank you Levent

10/10 Excellent

Louisa

Brilliant stay
Lovely clean rooms. The nicest staff we have come across. Couldn’t be more accommodating. A great stay, will be back!
Stayed 2 nights in Feb 2024
Response from Angus Duncan Operations Manager on 19 Feb 2024
Hello Louisa,We are very happy you had a 'brilliant stay' and hope to see you again in the future.Kind Regards

10/10 Excellent

CRAIG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Angus Duncan Operations Manager on 19 Feb 2024
Hello Craig,Thank you for the perfect review score!Regards,

6/10 Okay

Eileen

Travelled with group
Stayed 1 night in Feb 2024
Response from Angus Duncan Operations Manager on 6 Feb 2024
Hello Eileen, thanks for staying with us and we hope to be of service again in the future.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Angus Duncan Operations Manager on 6 Feb 2024
Thank you Brian!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You wont regret staying here
Really enjoyed my stay. Staff went that extra mile.
Stayed 1 night in Jan 2024
Response from Angus Duncan Operations Manager on 2 Feb 2024
Hello JohnI am so glad our staff and facilities have gotten your recommendation and thanks for the 10 out of 10 rating.Regards

10/10 Excellent

J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Angus Duncan Operations Manager on 29 Jan 2024
Thank you J

10/10 Excellent

Sheila

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel . Great location.
Excellent value for money . Very comfortable room, well appointed, great bathroom & excellent shower.
Stayed 1 night in Jan 2024
Response from Angus Duncan Operations Manager on 26 Jan 2024
Hello Sheila, Thank you for choosing the Kingsmills Hotel and for the excellent review, We hope to be of service again in the future.Kind regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Angus Duncan Operations Manager on 24 Jan 2024
Thank you Peter

10/10 Excellent

Aileen

Stayed 1 night in Jan 2024
Response from Angus Duncan Operations Manager on 24 Jan 2024
Thank You Aileen

2/10 Terrible

Andrew

Business traveller
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Angus Duncan Operations Manager on 21 Jan 2024
Hello Andrew, We never want any of guests to leave unsatisfied. Can you please contact me directly at the hotel, as I am unable to leave details on this forum so we can discuss your stay. Regards

10/10 Excellent

Nicola

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely big room for us and our baby. Good pool and sauna/ steam room. We also really enjoyed our dinner in the lounge and the cocktails. Thank you.
Stayed 1 night in Jan 2024
Response from Angus Duncan Operations Manager on 21 Jan 2024
Hello Nicola, Thanks for choosing the Kingsmills Hotel and for the great review.Kind regards

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just book it already.
Really loved this hotel, the staff was extremely kind and the rooms were comfortable. Plus the breakfast was top notch. Very accessible to all areas of Inverness, I hope to stay here again soon.
Stayed 3 nights in Jan 2024
Response from Angus Duncan Operations Manager on 15 Jan 2024
Hello Jessica,We love 10 out of 10 reviews and thank you for your lovely compliments.Kind Regards

8/10 Good

JOHN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Angus Duncan Operations Manager on 15 Jan 2024
Thank you John

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Angus Duncan Operations Manager on 15 Jan 2024
Thank you Steven

10/10 Excellent

Lorraine

Stayed 2 nights in Jan 2024
Response from Angus Duncan Operations Manager on 15 Jan 2024
Hello Lorraine, thanks for the perfect review score

6/10 Okay

Sandra

Pool and game room were nice. Great place for kids. Loud and kids running around everyone screaming down the halls though. Wait service room forever.
Stayed 1 night in Jan 2024
Response from Angus Duncan Operations Manager on 15 Jan 2024
Hello Sandra, We are happy you enjoyed the extra games we added for the holidays, apologies the children were a bit excited.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great interaction with staff, beautiful property, spacious room with nice appointments. Kettle a bit awkward to use (cord attached to entire tray within a drawer, but not long enough to reach outlet), and room felt like it could use a few fixes (loose tile in bathroom, poor drainage of shower leading to a bit of a smell, and warping/water damage to table and chair). Overall fantastic stay, and very luxurious. (We stayed in a garden room)
Stayed 2 nights in Jan 2024
Response from Angus Duncan Operations Manager on 15 Jan 2024
Hello James,Thanks for choosing Kingsmills Hotel and thank you for your constructive feedback.Regards

10/10 Excellent

Neil, Portree

Liked: Cleanliness, staff & service, amenities
The property was not far away from Inverness City Centre and access was straight forward.
Stayed 3 nights in Dec 2023
Response from Angus Duncan Operations Manager on 3 Jan 2024
Thank you Neil

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Really great room with lots of space and the beds were superb,both me and my partner had a lovely time and hopefully come back soon
Stayed 1 night in Dec 2023
Response from Angus Duncan Operations Manager on 3 Jan 2024
Hello Michael, We hope to see you again in the near future and thank you for the perfect review score!

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Chose wrong time of year
Primarily our fault for choosing this time of year, but the amount of unsupervised kids and lack of quiet areas spoiled the experience.
Stayed 2 nights in Dec 2023
Response from Angus Duncan Operations Manager on 29 Dec 2023
Hello John, Apologies you did not get the relaxing experience you we looking forward to. There were a large number of families and children with us over Christmas. If you would please contact me directly, as am unable to leave details on this forum, I can assure your next visit is much quieter.Kind Regards

6/10 Okay

Craig

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude front of house staff
Rude front of house staff let the trip down
Stayed 2 nights in Dec 2023
Response from Angus Duncan Operations Manager on 29 Dec 2023
Hello Craig,Am very sorry you had a poor experience, I believe I may have already exchanged emails with your partner regarding this matter. If I am mistaken please contact me directly at the hotel as I would like to know more. Again sincere apologies.Kind regards