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Reviews of The Guesthouse by the Hey Hotel

3 out of 5
The Guesthouse by the Hey Hotel
Höheweg 7, Interlaken

Reviews

7.6

Good

Rating 10 - Excellent. 38 out of 113 reviews" "
Rating 8 - Good. 38 out of 113 reviews" "
Rating 6 - Okay. 13 out of 113 reviews" "
Rating 4 - Poor. 15 out of 113 reviews" "
Rating 2 - Terrible. 9 out of 113 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kartik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay during sightseeing visits.
Stayed 4 nights in May 2024

8/10 Good

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Guesthouse part of the Hey Hotel complex Had the basic features but not the extras. Was within walking distance of station for wheeling large cases, Great pub nearby.
Stayed 1 night in May 2024

10/10 Excellent

Larry, Winnipeg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well bad pillows are not a complaint but they are super soft I like thicker ones lol
Stayed 1 night in May 2024

4/10 Poor

Robert

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stuffs are not as friendly as compare with other hotels I stay. By the way, they charged me 50 CHF/night for my mistake select 1 instead of 2 person for twin room, even I prove the twin bed room are same price for either 1 or 2 person without breakfast, the guy insisted to charge 50CHF, it’s not reasonable and not good attitude.
Stayed 1 night in Apr 2024

10/10 Excellent

Gabriella

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was amazing. Very close to train stations and very walkable. Everything was super clean and overall a great stay. Front desk staff also helped with all our questions and explanations were great.
Stayed 3 nights in Feb 2024

8/10 Good

Natarajan Rajesh

Travelled with family
The Hey
It was just ok, nothing great
Stayed 2 nights in Dec 2023

8/10 Good

Siqiao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Varun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Peachy Jane

Liked: Cleanliness
Centrally located
Stayed 3 nights in Oct 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2023

4/10 Poor

Arlene

Disliked: Staff & service, amenities, property conditions & facilities
Can’t complain with location but the guest house is above the Indian Restaurant so the food smell goes to our room, there is no vent so if u open the window, right below our room is an alley where waiters and guests smoke and again, smoke and chatter go straight to our room. The room is bright but need some TLC.
Stayed 1 night in Oct 2023

6/10 Okay

elisabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple accommodations. Fun for th 13 year old to sleep up in the loft area….
Stayed 1 night in Oct 2023

10/10 Excellent

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and location.
In booking our stay in Interlaken, it was really important for us to be conscious of price. Ultimately, we chose to stay at the Hey Hotel Guest House for that reason- understanding that we may give up some comforts in order to get a decent price. We were pleasantly surprised by our stay, especially given that the price was one of the best in the area. Our check in process was smooth, quick, and easy. We were given a locked area to store our luggage before we were able to access our room. The Hey Hotel and the Guest House are very conveniently located- about a 5 minute walk from Interlaken West train station, and a 12 minute walk from Interlaken Ost train station, as well as directly off of the main street, near a lovely park, by plenty of shopping, near the entrance to Harder Kulm funicular, but tucked away just enough to be quiet. The Guest House was very clean and quiet, we say maybe only 1 other guest while we were there. There was no air conditioning (which we knew ahead of time) but a fan was provided which kept us cool overnight. There was a strong wifi connection as well. The bathroom was lovely, although the door did not close, and there was not a mini fridge. Ultimately, a stay at the Hey Hotel Guest House provides a nice balance of convenience, walkability, and price. It is a no-frills stay but certainly provides all the basic necessities to remain comfortable.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ramesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closer to the train station and other amenities. Staff were excellent
Stayed 2 nights in Oct 2023

2/10 Terrible

Mircea

Disliked: Amenities, property conditions & facilities
I would avoid booking the guest house. I had a room on the 4 th floor. i did not expect a luxury room, I was aware of the limited and summary furnishings but I wish I knew that there is no way to set a temperature in the room. There was no fresh air to breathe, it felt very warm, the ceiling window cannot be opened, there is only a plug in air fan that can be used to move the air but there is no source of fresh air at all.
Stayed 1 night in Sep 2023

6/10 Okay

Richard

Stayed 1 night in Sep 2023

8/10 Good

Patricia

Stayed 2 nights in Sep 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
The guesthouse is next to the nicer hotel (cheaper). No air conditioning, but the rooms are clean and quiet and a great location. Only complaint (besides the air conditioning) is the shower is a bit small and the shower curtain touches your body while showering.
Stayed 4 nights in Sep 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an unpleasant stay. No AC and the room was so small, in an attic. You feel like you are caged.
Stayed 2 nights in Sep 2023

10/10 Excellent

DiHui

Stayed 3 nights in Sep 2023

8/10 Good

Meredith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in the shopping area. Located near Interlaken West station which I never used as my trains all left from Interlaken East station (about 15min walk away). There is no A/C and my room was very hot, opening the windows and putting the fan on helped a little bit. Staff are friendly.
Stayed 2 nights in Sep 2023

8/10 Good

Yong Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apart from the pricey rate, overall it’s good
Stayed 1 night in Jun 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel staff are kind and location is convenient. Very affordable and clean however there is no air conditioning so it was quite hot during our visit in September.
Stayed 3 nights in Sep 2023

4/10 Poor

Brian

Liked: Cleanliness
Disliked: Room comfort
Tiniest Bath in Europe for Exploring Top of Europe
Hey has a few buildings. We stayed at the guest House which is more of a basic version of the hotel and we did feel like 2nd class citizen. While the price is still really high - equivalent to a 4-star hotel we stayed in Geneva the same week. The room was basic. Bed is half-way decent with thin sheets. There is no air-con and Interlaken can get really hot even in September. Bathroom is as tiny as a coat closet, probably the tiniest we have seen in Europe. There is a dance studio across the street. It blasted loud music until 8:50pm. Anything good about the stay? It has an elevator, is 2-min walk from the best bar in town and it is 6 min from Interlaken West station.
Stayed 2 nights in Sep 2023

2/10 Terrible

Shahnaz

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room was extremely hot! There was no air conditioning in the room and the fan was blowing low air. Basically couldn’t breathe! They should invest in portable air conditioning for the rooms especially since we are paying a lot for the experience. Shower curtain was filthy. Not good at all for the price that we paid and we wouldn’t come back or recommend to others.
Stayed 2 nights in Sep 2023

10/10 Excellent

Dominique

Stayed 2 nights in Aug 2023

10/10 Excellent

Preston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful. No air conditioning, but we knew that walking into it. The staff was very accommodating and found us two fans to use in our room to keep cool. The staff was very helpful. Everything was within walking distance, including the parking garage. A very memorable experience!!
Stayed 5 nights in Aug 2023

8/10 Good

PAMELA, Inver Grove Heights

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to be if you need to be close to the train station. There is no refrigerator though. And the shower was too small to use.
Stayed 2 nights in Aug 2023

2/10 Terrible

A

Stayed 1 night in Aug 2023

2/10 Terrible

Arjun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second worst hotel I’ve stayed at in my life
I’ve traveled to Europe over 15 times across countries and this has to be single most disappointing experience. Overpriced shoddy hotel with a pathetic attitude and service. We were initially shafted to a room with windows that are 3 feet away from a wall. After creating a scene we were given a room that had some sunlight. We knew the rooms weren’t air conditioned but come with a fan. A broken fan that makes more noise than actually circulating air. It was blistering hot. Couldn’t sleep for the 2 nights that I was there. If I hadn’t spent 450 chf on the booking; I would’ve shifted hotels. Switzerland is known to have the cleanest water one that can you drink from the washroom tap. However, our washroom water was brown for over 24 hours. Could not even use the shower. The sink was clogged and the water got filthier with every round of flushing. They came to check the washroom literally 10 mins before my checkout. Would not recommend to anyone. Please don’t be deceived by the pictures and social media.
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Tiny rooms.
The room looked nothing like the room shown. There were three of us in a TINY, non-airconditioned room. The third bed was in a loft, up a ladder. NOT what we booked. When we informed the front desk that our room did not reflect our booking, the receptionist said that was a mistake on the part of Hotels.com. They said the site had linked the wrong picture to the booking.
Stayed 1 night in Aug 2023

4/10 Poor

Manjula

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Although hotel did nit provide air condition, fans provided were not efficient to keep the room cool. Other hotel we stayed were more comfortable without any Air condition. Customers comfort should be considered as important in running a Hotel business. Sorry, I usually don’t write any negative comments but this experience was really bad and felt very bad for giving such an experience for my family. Hope they look into improvement
Stayed 3 nights in Aug 2023

2/10 Terrible

Joan

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

2/10 Terrible

Swapnil Reddy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The photo is so misleading. The room was pretty untidy looking. The bathroom was the worst of it. Also remember that there is no AC, the fan they provided didn’t work. Would never stay here.

2/10 Terrible

AgNes

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Tulsi

Travelled with family
Liked: Cleanliness
Decent guesthouse. Would be nice if they included breakfast. Entrance to the guest house is through a shady/dirty alley.
Stayed 5 nights in Aug 2023

8/10 Good

Lee Fung, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great except no aircon. Will be great if there is bigger fan
Stayed 1 night in Aug 2023

4/10 Poor

harathi

Stayed 1 night in Aug 2023

6/10 Okay

JOANNA, FOREST HILLS

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Great location in Interlaken. Room was clean and modern BUT VERY small with little or no space for your things. Spent 2 nights in hotel. Close to shops and main street as well as short walk to train station ( Interlaken West)
Stayed 2 nights in Aug 2023

10/10 Excellent

ahmad

Stayed 1 night in Aug 2023
Response from Thank you for staying with us on 19 Sept 2023
Dear Guest Thank you for your feedback. We are happy that you were our Guests in The Guest House and we are hoping to welcome you soon again. We wish you all the best!Kind regards, Gene Rose Lewis Assistant to the Manager

4/10 Poor

Rodney

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Thank you for staying with us on 12 Aug 2023
Dear Guest Thank you for your feedback. We are very pleased that you had a nice stay with us and would be very happy to see you again. We will be happy to take your feedback and discuss it with our team. Hereby we wish you all the best. Kind regards, Gene Rose Lewis Assistant to the Manager

4/10 Poor

Pramod

Liked: Cleanliness, staff & service
We stayed at the hey hotel guest house, rooms are very small. If you are tall person, you could hit the wooden beams on the roofs. For the price, expected a better room.
Stayed 2 nights in Jul 2023
Response from Sorry for the inconvenience on 12 Aug 2023
Dear Guest Thank you for your feedback. We are very sorry that you did not enjoy your stay with us to the fullest due to the small room. We will be happy to take your feedback and discuss it with our team. Hereby we wish you all the best. Kind regards, Gene Rose Lewis Assistant to the Manager

2/10 Terrible

Neda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No air conditioner, uncomfortable room, bed bugs, ….
Stayed 1 night in Aug 2023
Response from Sorry for the inconvenience during your stay on 12 Aug 2023
Dear Guest Thank you for your honest feedback. We apologise for any inconvenience caused. Your feedback will be taken on board and will be discussed with the whole team. Wishing you all the best. Kind regards, Gene Rose Lewis Assistant to the Manager

10/10 Excellent

Ishaq

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located. Easy access to All scenic places of interlaken. Great helpful staff. Excellent service. Rooms neat and clean. Reasonable rates.
Stayed 1 night in Jul 2023
Response from Thank you for staying with us on 12 Aug 2023
Dear Guest Thank you for your feedback. We are very pleased that you had a nice stay with us and would be very happy to see you again. Hereby we wish you all the best. Kind regards, Gene Rose Lewis Assistant to the Manager

8/10 Good

Haris

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Nice clean hotel in the center of Interlaken. within a 5-minute walk of interlaken west station. Good-sized rooms. The bathrooms are a little smaller than I would have liked but it does the job. It would have been nice to have a fridge in the room. Otherwise a pleasant stay and I didn't have any major issues during my stay.
Stayed 6 nights in Jul 2023
Response from Thank you for staying with us on 12 Aug 2023
Dear Guest Thank you for your feedback. We are very pleased that you had a nice stay with us and would be very happy to see you again. We will be happy to take your feedback and discuss it with our team. Hereby we wish you all the best. Kind regards, Gene Rose Lewis Assistant to the Manager

6/10 Okay

Katarzyna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool decor, walkable distance to attractions, room very basic but very clean!
Stayed 1 night in Jul 2023
Response from Thank you for staying with us on 12 Aug 2023
Dear Katarzyna Thank you for your feedback. We are very pleased that you had a nice stay with us in our Guest House and would be very happy to see you again. We wish you all the best. Kind regards, Gene Rose Lewis Assistant to the Manager

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 2 nights in Jul 2023
Response from Thank you for staying with us on 28 Jul 2023
Dear Guest Thank you so much for your feedback. We are happy that you have enjoyed your stay with us and we are looking forward to meet you again. Meanwhile we wish you all the best. Kind regards, Gene Rose Lewis Assistant of the Manager

4/10 Poor

Natalie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s clean and in the middle of town with friendly staff but it was sweltering hot in our room with inability to open window or to pull blinds over all windows. Hardly slept.
Stayed 1 night in Jul 2023
Response from apologise for any inconvenience on 25 Jul 2023
Dear Guest Thank you very much for your feedback. We are sorry that you could not enjoy your stay and for the inconvenience, which we will be happy to discuss with our team. Meanwhile we wish you all the best. Kind regards, Gene Rose Lewis Assistant of the Manager

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 5 nights in Jul 2023
Response from Thank you for staying with us on 26 Jul 2023
Dear Guest Thank you for your ratings.We appreciate that you enjoyed your stay at our hotel. We would be very happy to welcome you at any time and wish you all the best until we meet again. Best regards, Gene Rose LewisAssistant to the Manager