Property entrance

Reviews of Mercure Hyderabad KCP Hotel

4 out of 5
Mercure Hyderabad KCP Hotel
6 3 551, Banjara Hills, Somajiguda, Hyderabad

Reviews

8.6

Excellent

Rating 10 - Excellent. 59 out of 115 reviews" "
Rating 8 - Good. 38 out of 115 reviews" "
Rating 6 - Okay. 9 out of 115 reviews" "
Rating 4 - Poor. 1 out of 115 reviews" "
Rating 2 - Terrible. 8 out of 115 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Rema

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Parag Shah on 2 Apr 2024
Dear Guest,Thank you for taking the time to tell us about your experience at MERCURE Hyderabad KCP!!,While it is my pleasure to learn that you had an overall positive experience with us, I regret that you were not fully satisfied with all aspects of your visit. It is with sincere regret that we note your dissatisfaction with our service. Our sincere apologies for the inconvenience caused to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,Parag ShahGeneral ManagerMercure Hyderabad KCP

8/10 Good

Daniel

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024
Response from Parag Shah on 28 Mar 2024
Dear Guest,Greetings from MERCURE Hyderabad KCP!!!Thank you for the great review of our hotel! we are glad that you enjoyed your stay.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,Parag ShahGeneral ManagerMercure Hyderabad KCP

10/10 Excellent

Prabhudas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Parag Shah on 28 Mar 2024
Dear Guest,Greetings from MERCURE Hyderabad KCP!!!Thank you for the great review of our hotel! we are glad that you enjoyed your stay.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,Parag ShahGeneral ManagerMercure Hyderabad KCP

8/10 Good

Manohar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

HARSHAD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Mney
Stayed 2 nights in Aug 2023
Response from Parag Shah on 1 Sept 2023
Dear Mr. Harshad,We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologise that your experience did not exceed the expectations.I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Rooms are good, breakfast has lot of items, service could be improved but good,
Stayed 1 night in Jun 2023

10/10 Excellent

soumitra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Travel for 4 days
Excellent
Stayed 3 nights in May 2023
Response from Parag Shah on 31 May 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback as it serves as a source of inspiration for all of us. We hope to see you again soon for another pleasant journey with us. Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

10/10 Excellent

PS Prasad

Liked: Cleanliness, staff & service, property conditions & facilities
A very good place worth the money has an awesome sleep breakfast was decent coffee was good overall a fine place
Stayed 1 night in May 2023
Response from Parag Shah on 31 May 2023
Dear Mr. Prasad,We are delighted to know that you enjoyed your visit with us at Mercure Hyderabad KCP. We hold our staff to the highest standards and expect them to surpass guest’s expectation. I will pass on your kind compliments to our team members, and it will surely motivate them to attain greater heights of success. We greatly value your patronage and look forward to the pleasure of welcoming you soon with bespoke attention & care. Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

8/10 Good

SIDDHARTH

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Very courteous staff, check in process was very good. Excellent stay overall but cleanliness in bathroom could have been better.
Stayed 1 night in Apr 2023
Response from Parag Shah on 24 Apr 2023
Dear Mr. Siddharth,We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologies that your experience did not exceed the expectations.Having said we equally missed out on our opportunity on the aspects that has been highlighted and indeed disappointing to learn that our systems and people failed to deliver on this occasion.Please be rest assured that we are taking the appropriate measures to address this concern and the same is being given highest priority.Thank you for your kind feedback as it serves as a source of inspiration for all of us. We hope to see you again soon for another pleasant journey with us. Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
Very clean room, good enough size. Very comfortable mattress, clean linens & towels. One I got is a connecting room which means there is a door (separate doors on both sides, locked though) connecting two adjacent rooms, this is useful when a family takes adjacent rooms. Otherwise when doors are locked, I can clearly hear person in other room talking (when a bit loud, say on phone), which sometimes can be disturbing. Later, I got to know that they have rooms which don't have connecting doors which I would ask for. Otherwise, everything with room is excellent. Very clean bath room, it is of good size, no water stains any where by which I mean it is really clean (as expected for the star rating of this one). Location wise, it is not walkable nor anything much near by. It doesn't matter if you have vehicle or if you don't care about it. Overall, an excellent place to stay.
Stayed 3 nights in Apr 2023
Response from Parag Shah on 24 Apr 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.However, at Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. I apologies that your experience did not exceed the expectations.Please be rest assured that we are taking the appropriate measures to address the concern mentioned above and same is being given highest priority.Your kind compliments serve as a source of inspiration for all of us.Our entire team awaits your return and will ensure best of services at all times.Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

8/10 Good

Bilhan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Parag Shah, on 24 Apr 2023
Dear Guest,We extend our sincere gratitude to you for providing us with your genuine feedback. It is rating like yours that give us the spirit to move forward in our endeavor with pride and happiness.However, I apologies that your experience did not exceed the expectations.Our entire team awaits your return and will ensure best of services at all times.Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

8/10 Good

Dwarakanath

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Feb 2023
Response from Parag Shah on 15 Feb 2023
Dear Mr. Dwarkanath,We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologise that your experience did not exceed the expectations.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us.Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

8/10 Good

Susanna

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good property. Need better trianed staff.
Pro: The hotel was good. Definitely worth the visit next time. The hotel room was comfortable. The location was good and easily approacable. Con: Our flight got delayed and we reached the hotel room at around 1:30 am, we were extremely tired. The receptionist asked us to sign up for the Rewards program and we requestee that as we are tired and need to sleep. All to vain. The receptionist pushed us very hard to sign up. I think it should be customers choice and you need to stop pushing. We forgot our key card and upon requesting the another one, the same receptionist made it difficult for us to take an extra one.
Stayed 2 nights in Nov 2022
Response from Parag Shah on 8 Jan 2023
Dear Susanna,We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologise that your experience did not exceed the expectations.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please be rest assured that we are taking the appropriate measures to address this concern and the same is being given highest priority.Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us.Sincerely,Parag Shah,General ManagerMercure Hyderabad KCP

10/10 Excellent

Digvijay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied with the cleanliness. Service is good. Location of the property is prime. No significant negatives.
Stayed 1 night in Aug 2022
Response from Soumitra Pahari, on 25 Aug 2022
Dear Digvijay,Thank you for your encouraging comments. I am so glad to hear that you enjoyed your stay with us. Guest satisfaction is paramount for us and we do not hesitate to walk the extra mile to deliver guest satisfaction and beyond. I truly appreciate your comment regarding cleanliness and hygiene. Our new cleanliness and prevention standards to ensure the wellbeing of our guest and staff. We will definitely keep up the good work of our team. Please do visit us again and allow us to serve you better with bespoke attention & care.Sincerely,Soumitra Pahari,General ManagerMercure Hyderabad KCP

10/10 Excellent

Mathew

Stayed 1 night in Aug 2022
Response from Soumitra Pahari on 10 Aug 2022
Dear Mr. Mathew, We very much appreciate your rating regarding your stay at the Mercure Hyderabad KCP. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback as it serves as a source of inspiration for all of us. We hope to see you again soon for another pleasant journey with us. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

8/10 Good

SRINATH

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Mercure
Stay was comfortable. Room was spacious and the bed was comfortable too. However initially the quantity of toiletries were very few & I had to ask twice for bathroom toiletries and on my second request it was provided. The breakfast spread was adequate
Stayed 2 nights in Jul 2022
Response from Soumitra Pahari on 3 Aug 2022
Dear Srinath, We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologies that your experience did not exceed the expectations. Having said we equally missed out on our opportunity on the aspects that has been highlighted and indeed disappointing to learn that our systems and people failed to deliver on this occasion. Please be rest assured that we are taking the appropriate measures to address this concern and the same is being given highest priority. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

6/10 Okay

Indrajeet, Pendle Hill

Liked: Staff & service
Disliked: Cleanliness
The air con was not working to its capacity it took them one whole day to replace the room for me, they could have arranged it quick
Stayed 3 nights in Jun 2022
Response from Soumitra Pahari on 7 Jul 2022
Dear Indrajeet, Thank you for taking the time to share your valuable feedback for your recent stay with us at Mercure Hyderabad KCP! . Our Guest's satisfaction is paramount for us and your feedback is honestly not reflective of the usually high standards of service that we pride ourselves for. We sincerely regret the inconvenience caused to you during the stay. Please be assured that immediate remedial measures have been introduced to ensure that such instances are never repeated in future. We request you to kindly accept our earnest apologies for the unpleasant experience and it is our hope that you will give us another opportunity to welcome you back for better experiences. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

10/10 Excellent

sitarama

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning, close to shopping, staff friendly ness and response.
Stayed 4 nights in Jun 2022
Response from Soumitra Pahari on 27 Jun 2022
Dear Sitarama, It has been our pleasure to welcome you at Mercure Hyderabad KCP and we thank you for sharing feedback about your recent visit. Thank you so much for your generous praise. The hotel is located in major business district surrounded by shopping arcades and well mode of communication which provides both business & leisure travelers with the same high level of comfort, relaxation and well-being. It is encouraging words like yours that give us the spirit to move forward in our endeavor with pride and happiness. We look forward to having you back with us at Mercure Hyderabad KCP. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

2/10 Terrible

madhu

Stayed 1 night in Jun 2022
Response from Soumitra Pahari, on 21 Jun 2022
Dear Guest, Thank you for taking the time to share your valuable feedback for your recent stay with us at Mercure Hyderabad KCP! . Our Guest's satisfaction is paramount for us and your rating is honestly not reflective of the usually high standards of service that we pride ourselves for. We request you to kindly accept our earnest apologies for the unpleasant experience and it is our hope that you will give us another opportunity to welcome you back for better experiences. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

4/10 Poor

TILAK

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I had stated in the property 3 years ago. The deterioration in the quality of service, property and staff behaviour was clearly evident. Food is unbelievably expensive and seems a way of bolstering profits. Better hotels around.
Stayed 3 nights in Jun 2022
Response from Soumitra Pahari, on 15 Jun 2022
Dear Tilak, Thank you for taking the time to share your valuable feedback for your recent stay with us at Mercure Hyderabad KCP! . Our Guest's satisfaction is paramount for us and your feedback is honestly not reflective of the usually high standards of service that we pride ourselves for. We sincerely regret the inconvenience caused to you during the stay. Please be assured that immediate remedial measures have been introduced to ensure that such instances are never repeated in future. We request you to kindly accept our earnest apologies for the unpleasant experience and it is our hope that you will give us another opportunity to welcome you back for better experiences. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

8/10 Good

Dinesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms and centrally located.
The stay was good. Rooms were clean. Excellent location
Stayed 3 nights in Jun 2022
Response from Soumitra Pahari on 15 Jun 2022
Dear Dinesh, We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologies that your experience did not exceed the expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

10/10 Excellent

Siddharth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in the heart of Hyderabad
Very good and courteous staff. Very responsive To requests. Only two things and I am splitting hairs - bathroom floor was slippery. Need to very careful. I did recommend the team on acquiring some anti slip mats in shower. This could reduce the hotel liability should some one falls in shower - for some reason all my expenses weren’t able to be charged to the room and I had to pay instantly.
Stayed 1 night in Apr 2022
Response from Soumitra Pahari, on 7 May 2022
Dear Siddarth, We are delighted to know that you enjoyed your visit with us at Mercure Hyderabad KCP. We hold our staff to the highest standards and expect them to surpass guest’s expectation. I will pass on your kind compliments to our team members and it will surely motivate them to attain greater heights of success. We greatly value your patronage and look forward to the pleasure of welcoming you soon with bespoke attention & care. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

10/10 Excellent

Faisal

Stayed 1 night in Mar 2022
Response from Soumitra Pahari on 4 Apr 2022
Dear Faisal, We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback as it serves as a source of inspiration for all of us. We hope to see you again soon for another pleasant journey with us. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

2/10 Terrible

Charita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hospitality
The hotels both grand kakatiya and Mercury are in a bad shape, they don’t have sufficient staff , who ever are working don’t have experience, some of them may have experience in smaller hotels. The mercury hotel (managed by Accor group) front office manager telling, they won’t honor reservations from Hotels.com, I suggest that you should take the issue with Accor group to keep up your business interest. I’m sick of their service as well as Hospitality.
Stayed 4 nights in Mar 2022
Response from Soumitra Pahari on 1 Apr 2022
Dear Charita, Thank you for taking the time to tell us about your experience at the Mercure Hyderabad KCP. I am sorry that the experience did not meet your expectations; please allow me to express my sincerest apologies. May I request your support to elaborate a bit on the items you feel could be better. This will certainly help us enhance our preparedness to meet the expectations of our guests. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

6/10 Okay

Sujatha

Business traveller
Not so great
Stayed 1 night in Feb 2022
Response from Soumitra Pahari on 18 Feb 2022
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hyderabad KCP!! I am concerned that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

10/10 Excellent

Shaheen, Boylston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Very helpful. Property is ,” POSH”.
Stayed 3 nights in Jan 2022
Response from Soumitra Pahari, on 26 Jan 2022
Dear Guest, Greetings from Mercure Hyderabad KCP! We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will indeed serve as an encouragement to all of our team members as we strive to continuously improve the quality of our product & services. Thank you again for sharing your experience, and we hope to be your hosts soon in the near future. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

2/10 Terrible

Hari Hara Sudheer

Stayed 1 night in Jan 2022
Response from Soumitra Pahari, on 26 Jan 2022
Dear Guest, Greetings from Mercure Hyderabad KCP! I am regret that your overall experience did not meet your expectations; please allow me to express my sincerest apologies. It is always disappointing to learn that our systems and people failed to deliver on this occasion. Please accept my sincere apologies for the inconvenience caused to you. At Mercure, we strive to provide an environment of superior care and service experience for every guest, therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

8/10 Good

Vikas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Soumitra Pahari, on 26 Jan 2022
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologies that your experience did not exceed the expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

8/10 Good

Tajjalla

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stay at Mercure
Check-in was the most difficult bit due to disgruntled lady at the reception
Stayed 3 nights in Oct 2021

6/10 Okay

Sriram

Liked: Cleanliness, amenities, property conditions & facilities
The over all experience was good. Rooms were near and staff was very friendly. However the room service staff were not clean and some of them smelled
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jun 2021
Response from Soumitra Pahari on 12 Jul 2021
Dear Guest, Namaste from Mercure Hyderabad KCP!! We are delighted to know that you enjoyed your visit with us at Mercure Hyderabad KCP. We hold our staff to the highest standards and expect them to surpass guest’s expectation. I will pass on your kind compliments to our team members and it will surely motivate them to attain greater heights of success. We greatly value your patronage and look forward to the pleasure of welcoming you soon with bespoke attention & care. Sincerely, Soumitra Pahari, General Manager, Mercure Hyderabad KCP.

2/10 Terrible

Nandu

Stayed 1 night in Sep 2020
Response from Dipika Talekar on 9 Nov 2020
Dear Guest, • Thank you for taking the time to tell us about your experience at the Mercure Hyderabad KCP. I am sorry that the experience did not meet your expectations; please allow me to express my sincerest apologies. May I request your support to elaborate a bit on the items you feel could be better? This will certainly help us enhance our preparedness to meet the expectations of our guests. Once again, I thank you very much for sharing your valuable feedback, which has given us a renewed opportunity to address our processes that has gone awry. Warm Regards, Dipika Talekar

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Requested change in booking dates. They accepted the change Per email and call from a local person to confirm the change. but when I went there was no room. I will call directly next time. Other than that very friendly and helpful staff. Will definitely stay there again.
Stayed 8 nights in Feb 2020
Response from Khyati Deliwala on 16 Mar 2020
Dear Guest, Namaste from Mercure Hyderabad KCP!! Thank you for sharing your valuable feedback with us. please accept our sincere apologies for the inconvenience you faced during the check-in. We always ensure to provide the best services to our guest and have re-briefed our team. Please do visit us again. Regards, Khyati Deliwala

6/10 Okay

Harry

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good, But food is too costly. Food is costlier than hotel stay for a couple.
Stayed 2 nights in Mar 2020
Response from Dipika Talekar on 9 Nov 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hyderabad KCP. May I apologize for not meeting some of your expectations during your stay. We assure you of a better experience when you visit us next. Once again, I thank you very much for sharing your valuable feedback, which has given us a renewed opportunity to address our processes that has gone awry. Warm Regards, Dipika Talekar

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poppa G`S Enjoyable Visit To The Mercure Hyderabad
The Mercure Hyderabad Hotel was an absolute joy to reside-in during my business trip to Hyderabad. The hotel is convenient to my business meeting locale. All of the hotel staff was a joy to interact with and the meals were tasty and satisfying. Definitely the Mercure Hyderabad Hotel will receive my business in the future should the need arise again.
Stayed 6 nights in Jan 2020
Response from Khyati Deliwala on 11 Mar 2020
Dear Guest, Namaste from Mercure Hyderabad KCP!! Thank you for sharing your feedback regarding your stay at our Hotel. We are glad to know that you had a pleasant experience and liked the food. At Mercure Hyderabad KCP, our well trained staff ensure that the guest is comfortable during the stay. Also as rightly mentioned our location in the center of the city of city and easily accessible makes it convenient for guest stay. Thank you for promising us to come back.We look forward to welcome you back. Regards, Khyati Deliwala

10/10 Excellent

Sanjay Jairaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Place to spend few nights.
Overall excellent experience. Staff is good and helpful. Outstanding breakfast.
Stayed 4 nights in Feb 2020
Response from Khyati Deliwala on 25 Feb 2020
Dear Guest, We are delighted to know that you enjoyed your visit with us at Mercure Hyderabad KCP. We hold our staff to the highest standards and expect them to surpass guest’s expectation. I will pass on your kind compliments to our team members and it will surely motivate them to attain greater heights of success. We greatly value your patronage and look forward to the pleasure of welcoming you soon with bespoke attention & care. Regards, Khyati Deliwala

10/10 Excellent

Steve, Seattle WA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the dining room were super friendly and provided excellent service.
Stayed 1 night in Feb 2020
Response from Khyati Deliwala on 12 Feb 2020
Dear Guest It is so encouraging to get such appreciation for our services, we are extremely thankful to you for it. We remain ever so cautious and caring to offer our esteemed guests an experience they will remember forever. Be it room service, housekeeping, food or amenities, we’re always on our toes to excel and to render the optimum all-round comfort without missing a single bit. We are glad to hear that you enjoyed your meal and the food we serve on the table is from a selection of hand-picked cuisines from around the world. We look forward to having you back with us at Mercure Hyderabad KCP. Sincerely, Khyati Deliwala

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2019
Response from Soumitra Pahari on 13 Jan 2020
Dear Guest, Thank you for rating us 5 star for you recent visit. Mercure Hyderabad KCP makes it a very important note to make sure that your experience is smooth and celebratory. It is valuable feedback like yours that gives us the encouragement to move forward with passion. Please do visit us again with your family and friends. Sincerely, Soumitra Pahari

10/10 Excellent

TapashRoy, Dhaka

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located at Banjara Hills, close to the city Center and most of tourist attractions and shopping areas are nearby. Very clean and well equipped facility and rooms and exceptional services. Good quality breakfast and very helpful staff. Highly recommend for business travellers.
Stayed 3 nights in Oct 2019
Response from Soumitra Pahari on 13 Jan 2020
Dear Guest Our location right at the heart of the city near to major corporates, hospitals, historical destinations & shopping malls, makes your stay most comfortable . As you rightly mentioned, the connectivity factor is one of the major reasons why people choose us. We deeply value your comment on our rooms, services, food, and facilities. It is valuable feedback like yours that gives us the encouragement to move forward with passion. We truly appreciate your thoughts and we are glad to hear that you enjoyed your meal and highly appreciate what you said about our great staff like Sai Kumar and their services. Thank you for choosing us and promising to come back. We look forward to your visit. Yours sincerely, Soumitra Pahari

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food expensive. Cleaning room irregular. I have to call and remind them. However they promptly comply and try to help even when they are very busy. Sachin and Yogesh are excellent managers. Lady staff need little more experience
Stayed 9 nights in Dec 2019
Response from Soumitra Pahari on 24 Dec 2019
Dear Guest, Thank you for your review regarding your recent visit to Mercure Hyderabad KCP!! We hold our staff to the highest standards and expect them to surpass guest’s expectation. Your comments have been taken on board and will be shared with the concerned department for well preparedness. Apologies for the inconvenience. We look forward to having you back with us at Mercure Hyderabad KCP. Sincerely, Soumitra Pahari

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would be nice to have a pool - breakfast was great
Stayed 7 nights in Dec 2019
Response from Soumitra Pahari on 24 Dec 2019
Dear Guest, Namaste from Mercure Hyderabad KCP!! Thank you for sharing your experience. It always feels great to receive such good response from our esteemed guests. At Mercure Hyderabad KCP, we always make our best effort to keep our guests happy and satisfied. From reception to room service, restaurant to housekeeping, our various service divisions with their expertise work together to meet one sole objective: to give you the best of service. Highly appreciate what you said about our great staff and their services. We’re ever ready to go the extra mile to make sure that you feel the most comfortable. We’ll look forward to receiving you again at Mercure Hyderabad KCP. Sincerely, Soumitra Pahari

8/10 Good

Ronald

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Soumitra Pahari on 9 Dec 2019
Dear Guest, Namaste from Mercure Hyderabad KCP! Thank you the amazing rating regarding your recent stay at our Hotel. We are happy to know that you had a wonderful stay and liked the rooms and food. At Mercure, the sophisticated interior and highly trained staff ensure that the guest stay is comfortable and pleasent. we were happy to host you and look back you have you back with us soon. Regards, Soumitra Pahari

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Food was very good Cleaning needs to be better Details of bath room needs attention
Stayed 4 nights in Oct 2019
Response from Soumitra Pahari on 5 Nov 2019
Dear Guest, We extend our sincere gratitude to you for providing us with your genuine feedback. We truly appreciate your thoughts and we are glad to hear that you enjoyed your meal and highly appreciate what you said about our great staff and their services. Your remarks are taken on board in concerned departments, shortfalls like these are definitely not up to our standards. Please accept our sincere apologies for inconveniences that you faced during that visit. We look forward to having you back with us at Mercure Hyderabad KCP. Sincerely, Soumitra Pahari

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very responsive staff Very expensive food Ddddddddddddddffff
Stayed 7 nights in Oct 2019
Response from Soumitra Pahari on 4 Dec 2019
Dear Guest, We are delighted to know that you enjoyed your visit with us at Mercure Hyderabad KCP. We hold our staff to the highest standards and expect them to surpass guest’s expectation. I will pass on your kind compliments to our team members and it will surely motivate them to attain greater heights of success. We greatly value your patronage and look forward to the pleasure of welcoming you soon with bespoke attention & care. Sincerely, Soumitra Pahari

2/10 Terrible

Verified traveller

Stayed 6 nights in Aug 2019
Response from Soumitra Pahari on 4 Oct 2019
Dear Guest, Namaste from Mercure Hyderabad KCP!! We extend our sincere gratitude to you for providing us with your genuine feedback. We remain ever so cautious and caring to offer our esteemed guests an experience they will remember forever. However, I hope we get a chance to repair your opinion through our service in the future. Please feel free to connect with us before your next stay or. Once again I apologize for the shortcomings in service you faced. Regards Soumitra Pahari

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Near to metro easy in easy out nice clean space. Good lobby
Stayed 2 nights in Aug 2019
Response from Soumitra Pahari on 29 Aug 2019
Dear Guest, We are delighted to hear from you. As you rightly mentioned, Our location right at the heart of the city near to major corporates, hospitals, historical destinations & shopping malls, makes your stay most comfortable. Please accept our sincere apologies for inconveniences that you faced. Your remarks are taken on board in concerned departments as they show us the way to enhance our esteemed guests’ experience. However, we are happy to hear that you enjoyed your meal and highly appreciate what you said about our great staff and their services. Please do visit us again with your family and friends. Sincerely, Soumitra Pahari

10/10 Excellent

Devesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great chic hotel; excellent service & location
Excellent hotel, great service, chic rooms, conveniently located. I was there to run the Hyderabad Marathon, and on the day of the marathon I got back after the breakfast had ended. I asked them if I could have something simple to eat, and the F&B services manager offered me a complimentary room service breakfast! Their Cayenne restaurant had great food (I had chicken tikka and curd rice) and a terrific lychee martini! Also Aditya (I think) at the front desk was very friendly and helpful. I would highly recommend the hotel!
Lychee Martini In Cayenne
Chicken tikka in Cayenne
Stayed 2 nights in Aug 2019
Response from Soumitra Pahari on 29 Aug 2019
Dear Guest, Namaste from Mercure Hyderabad KCP!! It is so encouraging to get such appreciation for our services, we are extremely thankful to you for it. We deeply value your comment on our rooms, services, food, and facilities. It is valuable feedback like yours that gives us the encouragement to move forward with passion. We remain ever so cautious and caring to offer our esteemed guests an experience they will remember forever. It is encouraging words like yours that give us the spirit to move forward in our endeavour with pride and happiness. We truly appreciate what you said about our great staff and their services. At Mercure Hyderabad KCP, our guests always come first and we will always do everything in our capacity to try and make your stay more comfortable and relaxing. Thank you for choosing us and promising to come back. We look forward to your visit. Yours sincerely, Soumitra Pahari

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of this property is ideal as a central location.
Stayed 2 nights in Aug 2019
Response from Soumitra Pahari on 29 Aug 2019
Dear Guest, We are delighted to hear from you. As you rightly mentioned, Our location right at the heart of the city near to major corporates, hospitals, historical destinations & shopping malls, makes your stay most comfortable. Please accept our sincere apologies for inconveniences that you faced. Your remarks are taken on board in concerned departments as they show us the way to enhance our esteemed guests’ experience. However, we are happy to hear that you enjoyed your meal and highly appreciate what you said about our great staff and their services. Please do visit us again with your family and friends. Sincerely, Soumitra Pahari

6/10 Okay

Stacey

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
One can do better in Hyderabad.
This was my second stay this year. I will not be returning. I do not think it is the right hotel for business. It’s probably better for a quick one night stay on the way to somewhere else. The rooms do not cool off below 22 degrees, the rooms smell Musty and feel damp, the shower may not drain/flood, and the bathroom door makes the bathroom very difficult to use. It is constantly in the way. The hotel is hotter inside than the air is outside! Worst of all-I had a package delivered to the hotel for my business trip. The hotel refused to accept it. I travel all over the world for business and this was a first. Needless to say. Without my package, the next day’s business was sabotaged.
Stayed 1 night in Aug 2019
Response from Soumitra Pahari on 29 Aug 2019
Dear Guest, Namaste from Mercure Hyderabad KCP!! Thank you for taking the time to post your review. I am delighted to know that our hotel location met your convenience expectation. However, I regret to hear that our quality of food and room upkeep services did not meet your expectation. Therefore we are absolutely committed to ensuring the complete satisfaction of our guests, and in turn, immediately addressing any issues that may have impeded a fulfilling moment at our hotel. Your comments are taken on board in concerned departments for further implementation, as it shows us the way to enhance our valued guest’s experience. Hoping you will give us another chance to welcome you back during your future visits to Hyderabad. Yours sincerely, Soumitra Pahari

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
It was really great to stay at this place close to all major locations
Stayed 4 nights in Aug 2019
Response from Soumitra Pahari on 29 Aug 2019
Dear Guest, We are delighted to hear from you. As you rightly mentioned, Our location right at the heart of the city near to major corporates, hospitals, historical destinations & shopping malls, makes your stay most comfortable. Please accept our sincere apologies for inconveniences that you faced. Your remarks are taken on board in concerned departments as they show us the way to enhance our esteemed guests’ experience. However, we are happy to hear that you enjoyed your meal and highly appreciate what you said about our great staff and their services. Please do visit us again with your family and friends. Sincerely, Soumitra Pahari