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Reviews of CITADEL Hotel By Vinnca

4 out of 5
CITADEL Hotel By Vinnca
Airport Road, Opp. METRO Wholesale, Gagan Pahad, Hyderabad, Telangana

Reviews

6.4
Rating 10 - Excellent. 2 out of 18 reviews" "
Rating 8 - Good. 7 out of 18 reviews" "
Rating 6 - Okay. 3 out of 18 reviews" "
Rating 4 - Poor. 4 out of 18 reviews" "
Rating 2 - Terrible. 2 out of 18 reviews" "

7.2/10

Cleanliness

6.4/10

Staff & service

5.8/10

Amenities

7.0/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

8/10 Good

John

Great room. The check out staff seem pretty incompitent though.
Stayed 1 night in Mar 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Madan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience with property is pretty bad since the check-in process. They couldn’t even find my reservation. Next room is not worth of the money i paid. Service is horrible, elevators dont work. The wait time elevators is very high. Requested additional towel, never delivered to room. Horrible experience until checkout. Told check out waited fir porter for 15 mins, never showed, i dragged all my bags. Checkout is another horrible story. Never ever i will stay here or recommend anyone.
Stayed 1 night in Sep 2023

10/10 Excellent

Kalpit

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service
The stay and service was amazing
Stayed 1 night in Dec 2021

4/10 Poor

Ganesh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

gopikrishn

Travelled with group
Liked: Cleanliness, staff & service
Not really 4 star hotel
I paid $80 for one night and thought it’s a 4 star hotel. The service is okay. I received 3 to 5 calls after my checkout. As an overseas visitor I don’t have local number.
Stayed 1 night in Dec 2021

10/10 Excellent

Sravanthi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay. Staff is so friendly and welcoming. Great breakfast. Comfortable bedding. Highly recommend the stay.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
In transit through HYD international airport
Booking, reception, stay and departure were good Maybe it was reduced staff, but the room's fllir and the shower areas were not clean. All the amenities were in order abd worked well
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
Don't stay here if you plan on sleeping. I've booked this hotel on a stop over for a single night. The reviews were good but trust me, the reviews are wrong. The hotel has a giant reception hall at the lobby and if they booked a wedding that night, please forget about sleeping well. The entire hotel will shake and rattle from the loud music and drum groups. I don't blame the couple of course. They have booked a place to celebrate and they should do so with full force. I do blame the hotel, for not taking care of sound isolation. When I checked in I've asked for the top floor so I can get some zees, and the reception promised me the sound does not sip into the hotel floors. That was a lie. I'm not a light sleeper and I even had ear plugs that night, but I couldn't sleep.
Stayed 1 night in Dec 2019

4/10 Poor

M.D

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This place charges you way more on site than what you book on expedia. They just added extra fees when we reached there. They have some strange 'policy' of charging 50% extra for 2 people in one room! They didn't even have the curtesy of letting us speak to their manager when we asked about this policy that was not mentioned anywhere in the booking.
Stayed 1 night in Jan 2020

8/10 Good

Vijaya Sekhar

Liked: Staff & service
Practical
Reasonable practical and value for money. Not so close to airport and might need to pay for the cab. Otherwise recommended for airport transfers.
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 2 nights in Nov 2019

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities
Its not 5kms from the airport as advertised... it was an ok hotel.. good for functions mayne not for holiday travellers... they were not accomodating for late check out options..
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

manish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable.
Great and very large place. It was clean and comfortable. There is a lack of sofa bed though.
Stayed 1 night in Jun 2019
Response from Customer Care on 7 Aug 2019
Thank You, Mr. Manish, for giving us good stars. It is such feedback which motivates our team and ensures us to strive better in providing the best food and services to all our guests while they visit us. Please Visit us again and we are definitely confident that this time we can earn excellent ratings on your next visit.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It is midpoint to the city and the airport. They need to solve and offer complimentary pickup as it's quite dear to get to the hotel. The facilities we're great and it's nice and clean
Stayed 1 night in Jun 2019
Response from Customer Care on 10 Jun 2019
Thank you, for giving us good. It is such feedback which motivates our team and ensures us to strive better in providing the best food and services to all our guests while they visit us. Please visit us again and we are definitely confident that this time we can earn excellent ratings on your next visit.

8/10 Good

Elle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a newly established hotel and convention centre. Rooms were clean and set up perfectly for a short stay. The staff and owner were very courteous and ensured a pleasant stay. Benefit is that it is close to the airport and that was the purpose of my stay. A cab will take 30-45 minutes if you plan to do sight seeing in main parts of town
Stayed 1 night in May 2019
Response from Customer Care on 10 Jun 2019
Thank you, for giving us good. It is such feedback which motivates our team and ensures us to strive better in providing the best food and services to all our guests while they visit us. Please visit us again and we are definitely confident that this time we can earn excellent ratings on your next visit.