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The Grand Tuscany Hotel

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2 outdoor pools, open 9:00 AM to 7:00 PM, pool cabanas (surcharge)
Water park
2 outdoor pools, open 9:00 AM to 7:00 PM, pool cabanas (surcharge)
View from room

Overview of The Grand Tuscany Hotel

The Grand Tuscany Hotel

4.0 star property

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Personal protective equipment
Map
12801 Northwest Fwy, Houston, TX, 77040

Explore the area

  • Popular LocationMemorial Park10 min drive
  • Popular LocationCityCentre12 min drive
  • Popular LocationMemorial City Mall17 min drive
  • AirportHouston, TX (IAH-George Bush Intercontinental)28 min drive

Choose dates to view prices

About this area

Houston

The Grand Tuscany Hotel is located in US 290, a neighbourhood in Houston with good shopping. Travellers eager for a bit of culture can stop by Revention Music Center, while those who have shopping on the agenda may want to visit CityCentre and Houston Premium Outlets. Travelling with kids? Make time for Downtown Aquarium, or enjoy an event or a match at Sam Houston Race Park. Spend some time exploring the area's activities, including outlet shopping and golfing.
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Map

What's nearby

  • Memorial Park - 10 min drive
  • CityCentre - 12 min drive
  • Heron Lakes Golf Course - 12 min drive
  • Sam Houston Race Park - 12 min drive
  • Memorial City Mall - 17 min drive

Getting around

  • Houston Station - 15 min drive
  • George Bush Intercontinental Airport (IAH) - 28 min drive

Restaurants

  • Restaurants on site
  • Brasserie
  • Venetian Bar
  • Audry Wine Room

About this property

The Grand Tuscany Hotel

Family-friendly Houston hotel in US 290 with 2 outdoor swimming pools
This smoke-free hotel features 2 outdoor pools, a restaurant and a fitness centre. Additionally, a snack bar/deli, a lazy river and a 24-hour business centre are on-site. All 280 rooms offer comforts such as pillowtop beds and down comforters, plus in-room free WiFi and flat-screen TVs with cable channels. Guests will also find coffee makers, free local calls and hairdryers. Housekeeping is available on request.
The Grand Tuscany Hotel offers 280 accommodations with a safe and coffee/tea makers. Pillowtop beds feature down comforters. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a lazy river and a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Internet access

Parking and public transport

  • Secured uncovered self parking on site (surcharge; includes in/out privileges)
  • Secured uncovered valet parking on site (USD 25.00 per day; includes in/out privileges)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options

Food and drink

  • Full breakfast available for a fee weekends 8:00 AM–11:00 AM: USD 10-25 for adults and USD 10-25 for children
  • 1 restaurant and 1 coffee shop/cafe

Things to do

  • 2 outdoor pools
  • Designer shops
  • Fitness centre
  • Private picnics

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Lazy river
  • Pool gate
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • English
  • Portuguese
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (25000 square feet of space)
  • Meeting rooms - 8

Outdoors

  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Couples dining
  • Renovated entire property – October 2019
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

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Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 10 and USD 25 for adults, and USD 10 and USD 25 for children (approximately)
  • Uncovered self-parking fee: USD 10.00 per day (in/out privileges)
  • Valet parking fee: USD 25.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

The seasonal pool will be open from January to December
Pool access available from 9:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property

Property is also known as

Crowne Plaza Northwest-Brookhollow
Crowne Plaza Northwest-Brookhollow Hotel
Crowne Plaza Northwest-Brookhollow Hotel Houston
Crowne Plaza Northwest-Brookhollow Houston
Crowne Plaza Northwest Brookhollow
Crowne Plaza Northwest-Brookhollow Hotel Houston
Crowne Plaza Northwest-Brookhollow Hotel
Crowne Plaza Northwest-Brookhollow Houston
Houston Crowne Plaza Northwest-Brookhollow Hotel
Hotel Crowne Plaza Northwest-Brookhollow
Crowne Plaza Northwest Brookhollow
Crowne Plaza Northwest-Brookhollow Hotel Houston
Crowne Plaza Northwest-Brookhollow Hotel
Crowne Plaza Northwest-Brookhollow Houston
Hotel Crowne Plaza Northwest-Brookhollow Houston
Houston Crowne Plaza Northwest-Brookhollow Hotel
Hotel Crowne Plaza Northwest-Brookhollow
Grand Tuscany Hotel
The Grand Tuscany Hotel Hotel
The Grand Tuscany Hotel Houston
Crowne Plaza Northwest Brookhollow
The Grand Tuscany Hotel Hotel Houston

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 726 out of 1192 reviews
5 - Excellent 61%
Rating 4 - Good. 151 out of 1192 reviews
4 - Good 13%
Rating 3 - Okay. 128 out of 1192 reviews
3 - Okay 11%
Rating 2 - Poor. 80 out of 1192 reviews
2 - Poor 7%
Rating 1 - Terrible. 107 out of 1192 reviews
1 - Terrible 9%

4.3/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.2/5

Property conditions & facilities

4.3/5

Eco-friendliness
Write a review

3/5 Okay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Don’t get me wrong…..the entrance of the hotel is absolutely gorgeous. The lobby is very very nice and the pool area is the bomb. The rooms needs to have refrigerator, microwave and some type of updated radio or Bluetooth. I had a room with a King bed and we didn’t have any of the stuff nor did we have a ice bin in the room
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the hotel and recommended it to all my friends who live in Houston.
Stayed 4 nights in May 2022

1/5 Terrible

Travelled with family
Disliked: Cleanliness, amenities
Not as clean as I expected. The cleaning crew had food I ordered on Saturday still sitting outside the door Monday when I left. There was bbq sauce spilled on the bed and the headboard. The shower liner was broken. The pool was filled with ants.
Stayed 3 nights in May 2022

1/5 Terrible

Liked: Cleanliness, staff & service
Omg I couldn’t wait to review this hotel is a party hotel soon as I got to my room all I hear is loud loud party music that lasted literally till 8 o’clock this was a pool view room. I couldn’t concentrate or anything. Second the room has no fridge nor microwave and has a muggy atmosphere I left the next day I was supposed to stay there 3 days but I just left the staff is top tier the lobby is top tier but the rooms remind me of a laquinta inn in the 1800s☹️
Stayed 3 nights in May 2022

2/5 Poor

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was average for stay. The staff was very hospitable, however upon check-in the AC unit was not working. Called down to the front desk, who had a technician come and change the filter for an attempt to fix unsuccessfully. I had a business event to attend and was told if it could not cool that I could switch rooms. The hassle of switching rooms for a one night stay late a night was not convenient for an early rise the next morning. All in all decent place, but some of the infrastructure is a little dated.
Stayed 1 night in Apr 2022