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Reviews of Arlington Resort Hotel and Spa

2.5 out of 5
Arlington Resort Hotel and Spa
239 Central Ave, Hot Springs, AR

Reviews

7.6

Good

Rating 10 - Excellent. 587 out of 1562 reviews" "
Rating 8 - Good. 396 out of 1562 reviews" "
Rating 6 - Okay. 271 out of 1562 reviews" "
Rating 4 - Poor. 171 out of 1562 reviews" "
Rating 2 - Terrible. 137 out of 1562 reviews" "

7.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

ALIDA, HOUSTON

Travelled with partner
I love this historical hotel and have been loving the progress of it’s renovations. Looking forward to more
Stayed 1 night in May 2024

6/10 Okay

Richard

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom was dirty and outdated. Paint was peeling off everywhere and carpets were dirty and stained
Stayed 2 nights in May 2024
Response from Author on 21 May 2024
Thankfully we've already began some of our restoration projects for our rooms and it is only a matter of time before they are completed. We hope you get the chance to see the restoration for yourself!

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100 yrs old
Stayed 1 night in May 2024
Response from Author on 21 May 2024
99 Years of rich history and countless celebrations! We're counting down the days until our 100th anniversary this NYE and we hope to see you for all the festivities!

6/10 Okay

Selyna

Disliked: Property conditions & facilities
Property could use a little update
Stayed 1 night in May 2024
Response from Author on 21 May 2024
Yes, and we are working diligently to restore our grand hotel to its former glory! We hope you get the chance to see it for yourself upon its completion.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Erica

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
First night we had the Historic room. The sink was completely clogged and the faucet was dripping ALL NIGHT. We decided to stay another night and informed the front desk of the sink issue hoping they could fix it. However they decided to move us to a “better” room, to make up for the inconvenience. So we had to pack up our stuff & move. At night we came back from our activities & went to the new room. We wanted to shower & go to the lobby to enjoy the live music. But when we got to our “better” room, it smelled strongly of mold & had roaches. My husband smashed one his bare hand, and another ran underneath the bed. I had to call the front desk again. They moved us to another room, so pack up and unpack again. Bc of this we ended up missing out on the live music downstairs. I also had spa services. The bath treatment was good, but the massage was subpar. The therapist said she’s been massaging for 47 years, longer than I’ve been alive. But all she did was rub lotion on me. I’m a licensed massage therapist, which I didn’t tell her. As a client it didn’t feel great. As a trained therapist it felt like she was just starting massage school. Swedish has 5 strokes, but all she used was effleurage the ENTIRE time. She had no technique & seemed unexperienced. It was just a generic lotion rub down, not worth the money I paid for it. Upon check out the front desk refunded me $50. I felt like it should’ve been more for having to move 3 times and dealing with roaches.
Stayed 1 night in May 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property
Stayed 1 night in May 2024
Response from Author on 21 May 2024
Thank you for taking the time to leave us a review! We're happy to hear you enjoyed our spaces and are looking forward to having you with us again!

10/10 Excellent

Tomi, Benbrook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

andree

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room dirty shower full of mold shower door don’t close bathroom door don’t close carpet dirty wall paper coming off the walls
Stayed 1 night in May 2024

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unique aspect of the hotel was it's originality. Great lobby.
Stayed 1 night in Apr 2024
Response from The Arlington Resort Hotel & Spa on 9 May 2024
We are happy to be original among all the historic building in the area and we are looking forward to all the restoration projects underway to keep its history alive. We are looking forward to having you with us again!

2/10 Terrible

Josh

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our room was disgusting there was mold all throughout the bathroom. We had a stain right when you walked in the door in the carpet that looked like somebody had died there and it smelled like crap.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a very pleasant stay and would definitely come back
Stayed 1 night in May 2024
Response from The Arlington Resort Hotel & Spa on 9 May 2024
Thank you for leaving us a great review! We're happy to hear you enjoyed your stay and are looking forward to having you with us again.

8/10 Good

Cheryl

Great staff!! If the room description includes the word HISTORIC it means its one of the rooms that hasn’t been renovated. Room was a bit run down but clean and reasonably priced.
Stayed 2 nights in May 2024

10/10 Excellent

Bobby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is RUNNED DOWN. MOST EVERYTHING BROKE
Stayed 1 night in May 2024

4/10 Poor

Jacob R

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Parking was horrible. check in was at 3pm. Got there at 3:30pm and valet was full. The parking garage down the road was so full i had to make a spot and was almost blocked in the next day. The room had stains all on the floor and the bathroom was bad. It had cracked tile all over and the sink had pieces missing out of it. I think they just called it historic so they do not have to fix anything. would not stay there again. The location is the only reason to give it 2 stars.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great historical hotel. The rooms could use a little updating but all in all a great place.
Stayed 1 night in Feb 2024
Response from The Arlington Resort Hotel & Spa on 4 May 2024
Thank you for taking the time to leave us a review. We are most definitely looking forward to the major restoration projects that lie ahead for our interiors, and we are hoping you will a change to witness them for yourself.

8/10 Good

dusty

Stayed 3 nights in Apr 2024
Response from The Arlington Resort Hotel & Spa on 18 May 2024
Thank you for taking the time to leave us a review! We are looking forward to seeing you again!

10/10 Excellent

Marcella

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely!!
Stayed 1 night in Apr 2024
Response from The Arlington Resort Hotel & Spa on 30 Apr 2024
Thank you for taking the time to leave us a good review! Let us know if you have any additional comments- we are always eager to improve!

2/10 Terrible

lee beth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Arlington Resort Hotel & Spa on 30 Apr 2024
Thank you for taking the time to leave us review. Feel free to leave us a comment on your stay- we're always eager to improve!

10/10 Excellent

Mark

Awesome throwback
Stayed 1 night in Apr 2024
Response from The Arlington Resort Hotel & Spa on 30 Apr 2024
Thank you for taking the time to leave us a great review! We're happy to hear of your great experience at our hotel!

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Arlington Resort Hotel & Spa on 30 Apr 2024
Thank you for taking the time to leave us a good review. Let us know if you have any additional comments- we are always eager to improve!

10/10 Excellent

Danny

Stayed 3 nights in Apr 2024

10/10 Excellent

Jarred

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super unique hotel. Staff was great. Definitely will stay here again
Stayed 2 nights in Apr 2024
Response from The Arlington Resort Hotel & Spa on 25 Apr 2024
Thank you for taking the time to leave us a review! We are looking forward to having you with us again to provide you with another great experience!

10/10 Excellent

Charles, edgewood

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Always stay here easy access to all shop and spring only downfall is this is an old building it does need some upgrades but the beds are no excuse for them being wore out and extremely hard need update the beds bad
Stayed 2 nights in Apr 2024
Response from The Arlington Resort Hotel & Spa on 25 Apr 2024
Thank you for taking the time to leave us a review! We are looking forward to all the improvements to come with our great restoration project.

6/10 Okay

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is old, but looking to renovate. Needs new carpets, better electrical.
Stayed 1 night in Apr 2024
Response from The Arlington Resort Hotel & Spa on 25 Apr 2024
That is correct, we are very excited about our great restoration projects underway, and we are looking forward to having you with us again to experience its completion.

10/10 Excellent

Pete

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rustic. Parking situation only thing i would change
Stayed 2 nights in Apr 2024
Response from The Arlington Resort Hotel & Spa on 25 Apr 2024
Thank you for taking the time to leave us a review! We are looking forward to having you with us again to provide you with another great experience!

10/10 Excellent

Lorene, Roanoke

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from The Arlington Resort Hotel & Spa on 25 Apr 2024
Thank you for taking the time to leave us a review! We are looking forward to having you with us again to provide you with another great experience!

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from The Arlington Resort Hotel & Spa on 25 Apr 2024
Thank you for taking the time to leave us a review! We are looking forward to having you with us again to provide you with another great experience!

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location, rooms need to be refreshed.
Stayed 2 nights in Apr 2024
Response from The Arlington Resort Hotel & Spa on 23 Apr 2024
Hi Sandra, thank you for leaving a good review. We are definitely looking forward to the restoration of our rooms and hope to see you again to witness it's completion.

4/10 Poor

Patricia

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I resort fee; for what? No soap, no robe, no hair drier, bathroom a joke. Poor room service. Limited spa services. Loud dogs barking.
Stayed 1 night in Apr 2024
Response from The Arlington Resort Hotel & Spa on 23 Apr 2024
Hi Patricia, we apologize if you experienced issues with the hair dryer and lack of soap in the room. It is our duty to keep these items available in rooms and we would have loved to hear about these needs during your stay so that we could supply them. Our award-winning Bathhouse and Spa offers a number of massage and bath options such as Thermal Mineral Water Baths, Deep Tissue massages, Trouble Spot massages, Hydrotherapy, Dry Saunas, and many more! Not to mention our Salon & Spa options also available on our main floor. We are a pet-friendly hotel and if you decide to stay with us again to witness the completion of our restoration, let us know if you experience disruptive barking again so that we may address the issue with our guests. Thank you.

2/10 Terrible

Deana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water, paint pealing, rude check-in staff, needs a lot of work. Parking was $32.00 a night (excluding valet tip). Just old and run down.
Stayed 3 nights in Mar 2024

2/10 Terrible

Tammy

Travelled with partner
So disappointed. Limited valet. Had to walk half a block with luggage to check in after parking. Hotel is falling apart. The spa is lacking staff. Could not enjoy. Sat in a sheet for 45 minutes freezing to get my massage. Would not recommend to anyone. Would have been better camping.
Stayed 2 nights in Apr 2024

6/10 Okay

Scott

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My review is based on the lack of the much needed renovations that are currently being addressed. I can't wait to see this Historic sight brought back to a glorious 100 year old destination.
Stayed 1 night in Apr 2024
Response from The Arlington Resort Hotel & Spa on 19 Apr 2024
Thank you for recognizing our efforts to restore this treasure! We're excited for its completion and hope you will join us for our 100-year celebration this New Year's!

10/10 Excellent

Alicia, Pleasant Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Aline

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Great vacation!
Stayed 1 night in Apr 2024
Response from The Arlington Resort Hotel & Spa on 17 Apr 2024
We are happy to hear you enjoyed your vacation! We are looking forward to having you with us again!

6/10 Okay

Tessie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We have stayed at the Arlington a handful of times. But it progressively gets a little worse each time. When we got there the valet was full, parking garage was full and there was no street parking available. Once we got into the hotel it was extremely hot and there was no way to adjust the air. I called the front desk and they said that the air was all on one unit and set by the hotel. Our room did not have easily accessible outlets to plug in chargers. The bed was terribly uncomfortable. I hate this because the Arlington is such a unique hotel with so much history and such a convenient location.
Stayed 2 nights in Feb 2024

8/10 Good

Michelle

Stayed 1 night in Apr 2024
Response from The Arlington Resort Hotel & Spa on 9 May 2024
Thank you for taking the time to leave us a review! Let us know if you have any additional comments. We are looking forward to having you with us again!

10/10 Excellent

Becky C., Bossier City

Stayed 2 nights in Apr 2024
Response from The Arlington Resort Hotel & Spa on 9 May 2024
Thank you for taking the time to leave us a review! Let us know if you have any additional comments. We are looking forward to having you with us again!

4/10 Poor

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This beautiful hotel is undergoing a restoration. It will be amazing in a few years. Presently, the rooms are run down and not enjoyable to stay in. Taps did not turn off, shower is small, water barely came out and was about really low. The Carpets were stained and the headboard on the bed was broken. All that said, the lobby is beautiful and the staff were great.
Stayed 1 night in Apr 2024
Response from The Arlington Resort Hotel & Spa on 17 Apr 2024
We are looking forward to our major restoration projects currently underway and we look forward to having you witness its completion. Thank you for your understanding.

6/10 Okay

Mark, Parsons

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Arlington Resort Hotel & Spa on 17 Apr 2024
Thank you for taking the time to leave us review. Let us know if you have any additional comments- we're always eager to improve!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Arlington Resort Hotel & Spa on 17 Apr 2024
Thank you for taking the time to leave us review. Let us know if you have any additional comments- we're always eager to improve!

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Apr 2024

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
No parking! And 30 dollars for overnight parking!
Stayed 1 night in Apr 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service
Very historic
Stayed 2 nights in Apr 2024

4/10 Poor

Gilberto

Stayed 1 night in Apr 2024
Response from The Arlington Resort Hotel & Spa on 4 May 2024
Thank you for taking the time to leave us a review. Let us know if you have any comments- we are always eager to improve our guest experience!

10/10 Excellent

ricky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Middle of the social mecca. Lobby is a happening place in the evening!
Stayed 2 nights in Mar 2024

2/10 Terrible

Tina

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Casey

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place looked amazing on line. But once in the room and hallways paint was peeling off the walls. Dust was on the baseboards in the bathroom so I question the cleanness the shower sprayed all over the bathroom when turned on. Beds felt old and used. And you had fees to pay at check in and check out even when you didn't have room service or any extras during your stay. The staff was so nice and welcoming though. I guess I was expecting better from a place that put off and amazing experance.
Stayed 1 night in Apr 2024

8/10 Good

Jeannine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I was not told ahead of time. The valet parking was $30 a day. I did not like that at all. I tipped every time I got the car and brought it back and then was charged $30 a day without my knowledge until I checked out also didn’t know there was gonna be a $15 day spa Charge and I didn’t even use it
Stayed 4 nights in Mar 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Staff & service
Staff very friendly and welcoming!
Stayed 1 night in Apr 2024