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Reviews of Gatwick Belmont

3 out of 5
Gatwick Belmont
Massetts Road, 46, Horley, ENG

Reviews

8.0

Very good

Rating 10 - Excellent. 322 out of 1001 reviews" "
Rating 8 - Good. 460 out of 1001 reviews" "
Rating 6 - Okay. 156 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 23 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Kris, Calgary, Alberta

Due to Covid and having to self isolate for 14 days on our arrival back to Canada, We decided in April to cancel the two rooms booked. We corresponded with Expedia and through them were advised that we would not be refunded. As we did not stay at the hotel we can’t really review. But we were disappointed that they did not even offer a partial refund - given the circumstances
Stayed 1 night in Sep 2020

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like home
All the staff here were so helpful and friendly. They truly want to make your stay as pleasant as possible which I greatly appreciated. I loved the breakfast in the morning and the sticky toffee pudding warmed me up on my solo stay here. If you like warm friendly smiles, this is the place for you!
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Excellent location. Rooms are small, clean and utilitarian. Great for a one night layover at Gatwick.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay in the space of a month. Just as good leaving as arriving. This time we used the airport pick up service, fast efficient and very easy. We also used the restaurant this time. We had a great meal. And the same as last time the staff were terrific. Just areal nice place to stay.
Stayed 1 night in Mar 2020

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is spotless, but I found it too warm . Opened a window, as I couldn’t find a way to lower the heat . Food is wonderful in the dining room and the shuttle is handy Easy walking distance to Horley train station
Highly recommend the chicken and leek pie
Stayed 1 night in Mar 2020

8/10 Good

Koshla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Good location 5 minutes from Gatwick airport. Very clean spacious modern room. Friendly helpful staff
Stayed 1 night in Feb 2020

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Service
My only complaint was lack of heat in the room. The service was amazing, the lady on the front desk even helped us with our luggage then next morning drove us to the airport. Will stay there again
Stayed 1 night in Jan 2020

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly stopover before flying
Ideal stopover before flying. Comfortable, friendly, good food, quiet, near to local pubs and restaurants.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and close to the air port with shuttle services
Stayed 1 night in Mar 2020

2/10 Terrible

Clifford

Liked: Cleanliness, staff & service
Disliked: Room comfort
A lot worse than before
I could touch both sides of the room. Double bed possibly a 3/4 and no side tables, no place to put luggage no place to open luggage. The only plus was that it was clean. washbasin was no bigger than a dog's bowl and there was no het in the bathroom. If you are on your own and are on a quick stay over between flights, it's fine, anything else it's a disaster. The dinning room had three four tops and one two top and it took well over an hour to get our meal so much so we complained twice. The soup was awful offering half on inch in a two and a half inch bowl. It tasted like washing up water. My wife and I have stayed here before and it was a notch better than acceptable but this time it had gone down hill so much so we will never return. Outside our room were trolleys full of linens, towels all sitting in a damp atmosphere.
Stayed 2 nights in Mar 2020

10/10 Excellent

Anders, Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze and the gentleman at the counter even got me all set up from my ride to the airport. It’s also nice to have bar where you can have dinner.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Carly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was wonderful! We loved our stay. The bed was very comfortable and the bathroom was spotless. We even had dinner at the restaurant and it was very good!
Stayed 1 night in Mar 2020

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient. Clean.
Very clean. Ample coffee, soap etc. Would stay again. Conveniently located.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great transit accommodation
Stayed 1 night in Feb 2020

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for Gatwick airport
Airport pickup friendly and helpful
Stayed 1 night in Mar 2020

10/10 Excellent

paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
friendly service, excellent dinner menu all fresh, great breakfast definite stay again
Stayed 1 night in Feb 2020

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples
Older property with modern conveniences very good service. I would stay there again
Stayed 1 night in Feb 2020

8/10 Good

yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t regulate shower water it was to hot.. no shelves in bath room or hook on door so cloths had to go on floor.... bedroom no mirrors only small one in bathroom..., bed very comfortable & clean.. excellent breakfast.. good value & 4 mins to Gatwick airport.
Stayed 1 night in Feb 2020

10/10 Excellent

Laura, Jersey, Channel Islands

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really friendly and accommodating. The standard double was a good size with all the amenities you’d expect in a hotel (TV, tea/coffee, extra pillows). The bathroom was clean and the bed comfortable. We had breakfast and dinner at the hotel bar, both excellent! We went back to stay another night on the way back to Gatwick Airport. Thank you 😊
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service
I rented a single room with a double bed for my husband and I, they told me 2 people aren’t allowed to stay in there. They would not let me cancel my reservation & forced me to upgrade to a room with 3 beds for 2 people. This place is a scam
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bus stop just right outside of the hotel, very convenience for transportation
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent little hotel. Clean and comfortable. Good price a nice bar on site. Friendly staff, an early check in available after a tram Atlantic flight. Also very cheap shuttle to the airport. We would use this hotel again in a heartbeat .
Stayed 1 night in Feb 2020

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic but good value. Very convenient. Helpful staff. Restaurant not great, but OK
Stayed 2 nights in Feb 2020

8/10 Good

Morwenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & cosy rooms. Close to town square for shops& restaurants
Stayed 1 night in Feb 2020

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend
Horrible. Sound proofing is very bad - could hear someone in the next room urinating quite loudly, and anyone who walks past with a suitcase will wake you up. The room was extremely hot, to the point that I had to leave the external front door open for a few minutes to cool it down. The bathroom fan is very loud when you turn the light on and stays on for a long time. The beds were not very comfortable. The hotel looks much better on the website than in reality. The hotel parking is not free. When I questioned this with the receptionist, he who took delight in telling me it was in the small print and if I did not want to pay the c.£7 I could park away from the hotel. The information about having to pay for parking could only be found on the website by clicking more than one link to scroll down, then clicking a link to a new page, then scrolling down (again involving more clicks to access more information) - see for yourself. There seemed to be an element of pride in hiding this information when they could just state "parking fees applicable" instead of "parking available" and "self-parking" under amenities. Aside from my gripe about the parking, the hotel is simply not very good for a night's sleep before an early flight. I am flying again from Gatwick in June and will just make the early morning drive instead.
Stayed 1 night in Feb 2020
Response from Reception on 12 Feb 2020
Dear Guest I am sorry you did not enjoy your stay. I wanted to address the main point regarding parking. The information displayed on Expedia is fully controlled by Expedia, they decide the terminology used and the position of where this information is displayed, it is not our choice and completely out of our hands. You have chosen Expedia as your travel agent to make this reservation, so you should take this issue up with them. The location on the website for parking charges, is exactly the same for every hotel on Expedia, so I hope you understand its not us trying to hide anything. Kind regards Gatwick Belmont Hotel

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay.. picked up from the airport.. Room was extremely comfortable. Fantastic location really close to the town. Nice safe neighborhood
Stayed 1 night in Sep 2019

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Kerry

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Booking in was good. My flight was an 8 hour one so i requested a coffee, i was forgotten & it was not busy i was the only one checking in. In the evening i went up to the bar, i had been seen by the staff, i had to ring a bell, again it was not busy, i waited close to 10mins after ringing the bell a second time, the male server had an accent, was void of personality or hospitality.
Stayed 1 night in Jan 2020

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, tidy and great food. A pleasant surprise!
This hotel is remarkably good for the price. I have to say I was pleasantly surprised by the cleanliness and condition of the Hotel. The Bar was noce and cosy with great food. All in all I had a thoroughly enjoyable stay.
Stayed 1 night in Jan 2020

8/10 Good

jasvinder

Liked: Cleanliness, staff & service
Boutique style B &B ok for the price
Ok place . Very conveniently located to Gatwick airport. The room was ok. The single bed not very comfortable. The walls are paper thin so very disturbed sleep hearing other people in the rooms opposite making noise, ruining my sleep until 1:30 am . My flight was very early morning had to leave at 4am . So kind of defeated the object of why I booked this hotel . But can’t fault the service and the taxi shuttle service they offer to the airport which only takes about 6 or 7 minutes.
Stayed 1 night in Jan 2020

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean rooms, beds very comfy walking distance to shops and restaurants
Stayed 1 night in Jan 2020

8/10 Good

gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Stayed overnight in preparation for flight from gatwick. The shuttle service the hotel provides is excellent. The staff werr friendky at the hotel. Found the food pricey however, the portions were quite big so i guess this reflected the price. The accomodatuon eas comfortable and clean. Accomodation met our needs. Will definitely use again
Stayed 1 night in Dec 2019

4/10 Poor

andrew

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Needs a refurbishment!
Older hotel in need of refurbishment, Rooms were cramped and cold.
Stayed 1 night in Jan 2020

2/10 Terrible

Nicole

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
BIG SIGH.
Honestly am never one to complain. I’m someone that works in customer service, so I get it... There are rules and people are frustrating BUT this place. JESUS! I didn’t think racism would exist across the pound but my, my, my... I can’t imagine it were anything else. We added an extra person last minute to our trip and it was booked for 3. So no big deal, extra person wasn’t sleeping in our room or at all. Just wanted to drink. This woman was so adamant about him not being able to go to the room with us to leave his luggage in there while my sister and I slept (took a power nap) our flight was at 3:30 AM and we checked in at 11:30. She informed them that their bar was open “late late” and then closed it down after ONE BEER. They could have just gone to another bar up the road.... she was seriously so rude I almost flipped! But anyway, we checked out an hour and 20 minutes after arriving and preferred to not sleep at all and went ahead and went to the airport.
Stayed 1 night in Jan 2020

10/10 Excellent

Michael B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but no Take Out food.
Nice hotel. Except, they fine you if you bring Take Out food in your own room!
Stayed 1 night in Dec 2019

6/10 Okay

Eric

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Service was very good and the breakfast was excellent. The carpet in the rooms was dirty and the walls and furnitures were not in the best condition. Not sure we will stay there again.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Very noisy didn’t get any sleep, no heating on in room when we arrived, took all night to get some warmth into room. Never coming back.
Stayed 1 night in Dec 2019

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect hotel airport for a great price
I didn’t have particularly high expectations as this is just a hotel close to a London airport . However I really was pleasantly surprised. The staff, be that on the reception, or picking me up from the airport, were extremely friendly and helpful. I only took a single room and although basic it had absolutely everything I needed. I would definitely stay again.
Stayed 1 night in Dec 2019
Response from Gary on 2 Jan 2020
Dear Rebecca Thank you very much for the excellent feedback.We hope to see you soon. Kind regards, Hotel Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was O.K. Near Gatwick Airport, clean, comfortable, Parking small and expenciv.
Stayed 1 night in Dec 2019

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Keith

Stayed 1 night in Dec 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
satisfied
tiny room but spotlessly clean good breakfast
Stayed 1 night in Dec 2019

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with the hotel. Would be very happy to stay again, Not something I’ve ever said if any other hotel near Gatwick.
Stayed 2 nights in Dec 2019