View from room

Reviews of Hilton Waikiki Beach

4 out of 5
Hilton Waikiki Beach
2500 Kuhio Ave, Honolulu, HI

Reviews

8.4

Very good

Rating 10 - Excellent. 555 out of 1105 reviews" "
Rating 8 - Good. 304 out of 1105 reviews" "
Rating 6 - Okay. 125 out of 1105 reviews" "
Rating 4 - Poor. 65 out of 1105 reviews" "
Rating 2 - Terrible. 56 out of 1105 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Khalaijha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was amazing! We were on the 36th floor with a view of the ocean and the city.
Stayed 3 nights in May 2024

2/10 Terrible

Aaron

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 4 nights in May 2024

6/10 Okay

Anita

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property needs to be upgraded. Decor and carpet should be changed or cleaned and vacuumed. The room I stayed seemed to have not been vacuumed for over a year. When asked why the room was not cleaned 2days after I checked in, the answer was the room will be cleaned every 4th day!
Stayed 4 nights in May 2024

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is right in Waikiki and easy to get to. The front desk was very helpful and I was lucky enough to check in early. Room was clean and neat for the most part, a little dusty by the lamps but that’s fine. Bathroom was clean and had plenty amenities to use. Overall had a great experience would choose this hotel again for a stay.
Stayed 2 nights in May 2024

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Parviz

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool area
Stayed 5 nights in May 2024
Response from Emily on 26 May 2024
Aloha, Parviz, and thank you for choosing to stay with us at Hilton Waikiki Beach! We're happy to hear that you enjoyed your stay. Mahalo!

8/10 Good

PARMESHWAR

Liked: Cleanliness, staff & service, property conditions & facilities
They should provide transportation to and fro airport
Stayed 4 nights in May 2024

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2024
Response from Emily on 26 May 2024
Aloha, Susan, and thank you for choosing to stay at our hotel. We appreciate you taking the time to share your feedback, however, your 1-star review is concerning and our team is interested in learning more. Guest satisfaction is very important to us, and we're sorry to hear that we missed the mark. We want to make this situation right and we encourage you to reach out to us directly to discuss your recent stay. Our contact information including our hotel's phone number and guest services email can be found on our website. We hope to have the opportunity to speak with you about your experience. Mahalo!

10/10 Excellent

Nora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, aseo impecable. Volvería nuevamente.
Stayed 6 nights in May 2024
Response from Emily on 26 May 2024
Aloha, Nora! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We're happy to hear that you had a wonderful experience and that our staff's attentive service contributed to a great stay. Mahalo for sharing! We hope to welcome you back to our resort soon for another great stay. Mahalo!

8/10 Good

victor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in May 2024
Response from Emily on 26 May 2024
Aloha, Victor! Thank you for choosing to stay with us on your recent trip to Waikiki. We're happy to hear that you had a nice experience and we appreciate your review. Mahalo!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thee staf was Amazing. The desk to book excursions and fun stuff was top motxh I will be back.
Stayed 7 nights in May 2024
Response from Emily on 23 May 2024
Aloha, Robin! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive review! We're happy to hear that you enjoyed your stay and that our kind staff made your trip extra special. Thank you for sharing! If our team can do anything to make your next visit even better, please do not hesitate to reach out. We value your satisfaction and can't wait to welcome you back to our hotel! Mahalo!

10/10 Excellent

Kayla

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff. Our first room wasn't clean but the staff corrected the situation apologizing for the mistake and upgraded our room.
Stayed 6 nights in May 2024
Response from Emily on 23 May 2024
Aloha, Kayla, and thank you for choosing to stay with us at Hilton Waikiki Beach on your recent trip! We're happy to hear that you had an overall pleasant stay and that you especially appreciated the convenient location of our resort. Mahalo for sharing! We're very sorry to hear that the room you were initially assigned was not properly cleaned before check-in. Thank you for bringing this matter to the attention of our front desk team. It's wonderful to hear that our friendly staff accommodated you in this situation. Mahalo for your understanding! Your satisfaction is very important to us and we're happy to hear that your upgraded room provided a much more comfortable experience. We hope to have the opportunity to welcome you back to our hotel soon for an even better stay. Mahalo!

10/10 Excellent

Christine Aira

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The person who checked us in was super nice. I forgot his name..
Stayed 4 nights in May 2024
Response from Emily on 23 May 2024
Aloha, Christine! Thank you for choosing to stay at our hotel and for sharing your 5-star review! We're thrilled to hear that you had a positive experience and that our awesome front desk staff provided a smooth check-in experience. Mahalo for sharing! Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our resort for another wonderful stay. Mahalo!

2/10 Terrible

Kellie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Over priced stays, no microwave in rooms. Mini fridge didn’t work, carpets were filthy
Stayed 5 nights in May 2024
Response from Emily on 23 May 2024
Aloha, Kellie, and thank you for choosing to stay at our hotel. We appreciate you taking the time to share your feedback from your recent trip. We sincerely apologize for the inconveniences you experienced while staying with us. We know the importance of staying at a quality hotel for a reasonable cost, and we're truly sorry for missing the mark on your trip. Mahalo for sharing. To make this situation right, we encourage you to reach out to our team directly via phone or email. Our contact information can easily be found on our website. Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for a much-improved visit. Mahalo!

10/10 Excellent

Ebonee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in May 2024
Response from Emily on 22 May 2024
Aloha, Ebonee! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your wonderful 5-star review! We are happy to hear that you enjoyed your experience at our hotel. Mahalo!

10/10 Excellent

Melody Jasmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oveall excellent!
Stayed 3 nights in May 2024
Response from Emily on 22 May 2024
Aloha, Melody Jasmin! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We are thrilled to hear that you enjoyed your stay and we appreciate your review. Mahalo!

10/10 Excellent

Carol

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love how everything requires your room key to access.
Stayed 5 nights in May 2024
Response from Emily on 20 May 2024
Aloha, Carol! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to leave a 5-star review! We are thrilled to hear that you enjoyed your stay and that our hotel's security contributed to a wonderful stay. Mahalo!

8/10 Good

Jiajun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower faucet making very loud sounds
Stayed 4 nights in May 2024
Response from Emily on 20 May 2024
Aloha, Jiajun, and thank you for choosing to stay at our hotel! We hope you had an overall enjoyable experience and were able to explore the Waikiki area. Thank you for sharing your feedback regarding our shower faucets. We appreciate your comments and will be passing them along to our maintenance team. Your review helps us improve and provide a better experience for all guests, so we appreciate your sharing. Should your travels bring you back to Waikiki Beach, we hope to have the opportunity to welcome you back to our hotel for an even better experience. Mahalo!

10/10 Excellent

Huy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Emily on 20 May 2024
Aloha, Huy! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to leave a 5-star review! We are thrilled to hear that you enjoyed your stay. Mahalo!

10/10 Excellent

Sandrelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and great location
Stayed 1 night in May 2024
Response from Emily on 20 May 2024
Aloha, Sandrelly! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to leave a 5-star review! We are thrilled to hear that you enjoyed your stay. Mahalo!

10/10 Excellent

Aishia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
View
Stayed 2 nights in Feb 2024
Response from Emily on 17 May 2024
Thank you for choosing to stay with us! We're happy to hear that you enjoyed your experience at Hilton Waikiki Beach. Mahalo!

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 5 nights in May 2024
Response from Emily on 16 May 2024
Aloha, Anita! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive review! We're happy to hear that you enjoyed your stay and that our kind staff made your trip extra special. Thank you for sharing! Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our resort for another fantastic stay. Mahalo!

10/10 Excellent

Anterias nerses

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay.
Stayed 4 nights in May 2024
Response from Emily on 16 May 2024
Mahalo for choosing to stay at our resort! We're thrilled to hear that you enjoyed your Waikiki vacation. Thank you!

10/10 Excellent

Ethan Sinclair

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to Waikiki beach and a convenient stop for buses to downtown.
Stayed 4 nights in May 2024
Response from Emily on 15 May 2024
Aloha, Ethan! Thank you for choosing to stay with us at Hilton Waikiki Beach. We are thrilled to hear that you enjoyed your stay and that you were able to conveniently explore the area thanks to the location of our hotel. Mahalo for sharing! We hope to have the opportunity to welcome you back to our hotel soon for another excellent stay. Thank you!

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and safe and the rooms are nice. Just make sure to understand the parking situation. No parking for guests, only valet parking there is a Garage next door though.
Stayed 1 night in May 2024
Response from Emily on 14 May 2024
Aloha, Rachel!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your feedback! We are thrilled to hear that you enjoyed your stay and that you especially appreciated the cleanliness and safety of our resort. Mahalo for sharing!We appreciate you sharing your comments about our parking operations. Your feedback helps other guests plan accordingly, so thank you for sharing.We hope to have the opportunity to welcome you back to Hilton Waikiki Beach soon for another excellent trip! If there is anything our team can do to make your next trip even better, please let us know! Your satisfaction is most important to us.Mahalo!

2/10 Terrible

Joanna Paola

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Staff was extremely rude and property lacks food choices.
Stayed 5 nights in May 2024
Response from Emily on 17 May 2024
Aloha, Joanna, and thank you for choosing to stay at our hotel. We appreciate you taking the time to share your feedback from your recent trip. We sincerely apologize for the way you were treated by our staff. We encourage everyone on our team to treat our guests with the utmost respect, and it's extremely concerning to learn that you did not receive this kindness. We appreciate you sharing your review, and we will certainly address these concerns with our team. It is also disappointing to hear that you felt our property lacked food options. We know the importance of having onsite dining available at your selected hotel, and we apologize for missing the mark. We hope you were able to enjoy a meal or drink at our restaurant, lobby, or pool bar. Mahalo for sharing. Thank you again for choosing to stay at our hotel. If you would like to discuss any of your concerns further, we encourage you to reach out to our team directly via phone or email. Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for a much-improved visit. Mahalo!

10/10 Excellent

Dianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the views & my room! It was spectacular
Stayed 3 nights in May 2024
Response from Emily on 14 May 2024
Aloha, Dianna! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your experience at our hotel and that the stunning views from your room contributed to an excellent stay. Thank you for sharing your kind words! If there is anything our team can do to make your next trip even more spectacular, please do not hesitate to reach out. We hope to welcome you back to Hilton Waikiki Beach soon! Mahalo!

10/10 Excellent

Alexandria V

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Emily on 14 May 2024
Mahalo for staying with us at Hilton Waikiki Beach! We're happy to hear that you enjoyed your trip and we hope to have the opportunity to welcome you back soon for another amazing experience. Thank you!

10/10 Excellent

Gary Allan, Nashville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only a block away from the beach. Loads of restaurants and shopping within walking distance. Nice pool and hot tub. Public transportation easily accessible.
Stayed 5 nights in May 2024
Response from Emily on 13 May 2024
Aloha, Gary Allan!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We're thrilled to hear that you enjoyed your stay and that our hotel's convenient location in the heart of Waikiki contributed to a wonderful stay. Thank you for sharing your kind words!We hope to have the opportunity to welcome you back to our hotel soon for another fantastic stay.Mahalo!

4/10 Poor

Byron

Disliked: Staff & service, amenities, property conditions & facilities
Staff is extremely rude from the front desk to the valet. Bathrooms in room need to be updated as well.
Stayed 5 nights in May 2024
Response from Emily on 13 May 2024
Aloha, Bryon, and thank you for choosing to stay at our hotel. We appreciate you taking the time to share your feedback.We sincerely apologize for the way you were treated by our staff. We encourage our team to share the Aloha spirit with all guests, and it's disappointing to learn that you were not met with this hospitality.It's also concerning to hear that you were displeased by our bathrooms. We understand the importance of staying in a comfortable room when traveling, and we apologize for missing the mark. We appreciate you sharing this feedback.Rest assured, we will be sharing your comments with our team. Your feedback helps us point out areas for improvement at our hotel, so thank you for sharing.We hope to have the opportunity to welcome you back to our resort soon for a much-improved visit. If there is anything we can do to make your next trip special, please do not hesitate to reach out.Mahalo!

10/10 Excellent

Pabline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , we love to stay in the Hilton , good location
Stayed 7 nights in May 2024
Response from Emily on 13 May 2024
Aloha, Pabline!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback! We're happy to hear that you enjoyed your stay and that you especially appreciated the cleanliness of our resort. Mahalo for sharing!Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another wonderful experience.Mahalo!

10/10 Excellent

Donna, OHKAY OWINGEH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Emily on 20 May 2024
Aloha, Donna! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to leave a 5-star review! We are thrilled to hear that you enjoyed your stay. Mahalo!

10/10 Excellent

Trevon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Emily on 13 May 2024
Thank you for choosing to stay with us at Hilton Waikiki Beach, Trevon! We're happy to hear you enjoyed your stay. Mahalo!

6/10 Okay

Ashley

Travelled with family and small children
Liked: Staff & service
Very dusty on the outlets by the TV on side of it. It’s like a charging dock station dust laying on top of that and then above the shower bed in the bathroom there is black mold growing….. I also paid resort fees on Expedia and had to pay them again at the hotel smh !!!!!! Other then that it’s been great
Stayed 4 nights in May 2024
Response from Emily on 11 May 2024
Aloha, Ashley, and thank you for choosing to stay at our hotel. We appreciate you taking the time to share your review.It's disappointing to learn that the cleanliness of your room was not up to our typical standard. We know the importance of staying in a tidy and comfortable room, especially when traveling. We sincerely apologize for missing the mark.Thank you again for taking the time to leave your feedback. We will be sharing your comments with our team. Your review helps us improve our service and operations for all guests, so thank you.We hope to have the opportunity to welcome you back to our hotel in the future for a much-improved stay. Until then, safe travels.Mahalo!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Emily on 13 May 2024
Thank you for choosing to stay with us at Hilton Waikiki Beach, Alexandra! We're happy to hear you enjoyed your stay. Mahalo!

10/10 Excellent

Gary, College Station

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome ocean view from the balcony
Stayed 5 nights in May 2024
Response from Emily on 11 May 2024
Aloha, Gary!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback. We're thrilled to hear that you had a 5-star stay and that our amazing ocean views contributed to a wonderful Waikiki experience.Thank you again!

10/10 Excellent

Fernando

Liked: Amenities, property conditions & facilities
Nice place
Stayed 5 nights in Mar 2024
Response from Emily on 11 May 2024
Aloha, Fernando!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to leave a 5-star review! We're happy to hear that you enjoyed your stay.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another wonderful stay.Mahalo!

10/10 Excellent

Betty

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it all
Stayed 5 nights in Apr 2024
Response from Emily on 9 May 2024
Aloha, Betty!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We're happy to hear that you enjoyed your stay.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another excellent stay.Mahalo!

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 3 nights in Apr 2024
Response from Emily on 8 May 2024
Thank you for choosing to stay with us at Hilton Waikiki Beach, Tammie! We're happy to hear you enjoyed your stay. Mahalo!

10/10 Excellent

Devante

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Emily on 9 May 2024
Aloha, Devante!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We're happy to hear that you enjoyed your stay.Mahalo!

8/10 Good

Ai Ling

Liked: Cleanliness, staff & service, property conditions & facilities
I like the view
Stayed 14 nights in Apr 2024
Response from Emily on 9 May 2024
Aloha!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive review! We're happy to hear that you enjoyed your stay and that you especially appreciated our hotel's stunning views.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another excellent stay.Mahalo!

10/10 Excellent

axel jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton at Waikiki beach was a great experience. Very clean and elegant, quiet and full of friendly staff and customers. Valet a huge help with parking around the beach. Everything was at walkable distance. Literally down the street from the beach.
Stayed 3 nights in May 2024
Response from Emily on 8 May 2024
Aloha!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback! We're happy to hear that you had a wonderful experience and that our hotel's prime location in the heart of Waikiki contributed to a lovely trip. Thank you for sharing your kind words!If there is anything our team can do to make your next visit even more special, please do not hesitate to reach out! Your satisfaction is extremely important to us.We hope to have the opportunity to welcome you back to Hilton Waikiki Beach soon!Mahalo!

10/10 Excellent

Huawei

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient restaurant, stores, are all close by. the beach is in walking distance.
Stayed 3 nights in Apr 2024
Response from Emily on 7 May 2024
Aloha, Huawei!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive review! We're happy to hear that you enjoyed your stay and that our convenient location in the heart of Waikiki made your trip even better. Thank you for sharing!We hope to have the opportunity to welcome you back to Hilton Waikiki Beach soon for another wonderful trip.Mahalo!

10/10 Excellent

Sofronio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent.
Stayed 3 nights in May 2024
Response from Emily on 7 May 2024
Aloha, Sofronio!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We're thrilled to hear that you enjoyed your stay and that our friendly and attentive team contributed to an amazing experience. Mahalo for sharing!If we can do anything to make your next trip even more special, please do not hesitate to reach out to our team. Your satisfaction is extremely important to us and we appreciate your patronage. Mahalo!

8/10 Good

Hieu

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Emily on 6 May 2024
Mahalo for staying with us!

8/10 Good

Garrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff was great. Magic show at the hotel was fantastic. The only thing we didnt care for was the $65 a day charge for parking.
Stayed 5 nights in Apr 2024
Response from Emily on 6 May 2024
Aloha, Garrick!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback. We're happy to hear that you had an enjoyable stay and that you were able to experience our onsite Magical Mystery Show! Thank you for sharing your feedback.We apologize for the parking fees and understand that these type of expenses can put a burden on a wonderful trip. We appreciate your feedback and will use it to reevaluate our parking operations, including pricing.Thanks again for choosing to stay at our hotel. We hope to have the opportunity to welcome you back to Hilton Waikiki Beach in the near future for another great experience. Mahalo!

6/10 Okay

Paul D

Liked: Cleanliness
The hotel is fine, but nothing to get excited over. While apparently it was last renovated in 2023, the only area that seems updated is the pool area, rooms are at least 5 to 10 years since renovation. Lobby is dated and very much needs some attention. I was on the 15th floor, ocean view, yes i could see the ocean but the tall building next to the church did cover up a great deal. While you kind of see this in the images of the rooms, to have the perfect clear view you are so hoping to get you need to be at least on floor 25 and above. Plus you are long city block from the water. Add in you are looking down on the Marriott Valet Parking lot, an ugly apartment builidng (one blocking the view) and the ugly roof top tenis courts of the other hotel in front of you. Plus their garbage area and daily pick up early in the morning of that garbage. Stay in housekeeping were super friendly and always saying hello but that was the only stand out for staff. Check guy would not stop going over the resort features, which after being 3 time zones out and late in the evening, I was not listening at all, for him to say there is more to know. Needs to read the customer and adjust his speal to the guest. Finally biggest beef, full room cleaning only every 4 days. I get staffing shortages, but when your paying over $300 a night, getting your room cleaned at least every other day would be nice. You have to request and then no promises. Do not think I would stay again at this one.
Stayed 6 nights in Apr 2024
Response from Emily on 6 May 2024
Aloha, Paul, and thank you for choosing to stay at our resort on your recent trip. We're happy to hear that our housekeeping staff provided friendly service during your stay.We do, however, sincerely apologize for the inconveniences you experienced while staying at our hotel. From the obstructed ocean view to the inconsistent cleaning services, we're very sorry that your stay was less than ideal.We appreciate your feedback as it helps us provide better service for all guests. We're also happy to share that we are currently hiring more housekeeping staff to provide guests with the daily cleaning services they rightfully deserve. We appreciate your understanding.Thank you again for choosing to stay at our hotel. If there is any additional feedback you would like to share with our team, we encourage you to reach out to us directly via phone or email. Our hotel's contact information can be found on our website.Mahalo!

4/10 Poor

Lisa

Liked: Amenities
I was at the 16th floor. It was a bit noisy with the runny water in the pipe coming from the ceiling above me. Plus there are noises coming from the room next to me. I called the service desk asking for a different room. Unfortunately, there was no room available per front desk personnel, so I was stuck with it for 4 nights:(
Stayed 4 nights in Apr 2024
Response from Emily on 8 May 2024
Aloha, Lisa!Thank you for choosing to stay with us on your recent trip to Waikiki. We appreciate you taking the time to share your feedback.It's disappointing to learn that you had a poor experience while staying at our hotel. We want to make this situation right, and we encourage you to reach out to us directly. You can find our contact information on our website.Thank you again for choosing to stay at our hotel. We appreciate your feedback and will be sharing it with our team in order to provide better service for future guests.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for a much-improved experience.Mahalo!

8/10 Good

Christy

Travelled with partner
Disliked: Amenities
prefernt to say
Stayed 7 nights in Apr 2024
Response from Emily on 4 May 2024
Aloha, Christy!Thank you for choosing to stay at our hotel! We appreciate your feedback and hope to welcome you back soon for another great stay.Mahalo!

10/10 Excellent

Ana Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No free breakfast
Stayed 3 nights in Apr 2024
Response from Emily on 2 May 2024
Aloha, Ana!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We are happy to hear that you enjoyed your stay.We apologize for not offering free breakfast and understand this can be an inconvenience. We hope you were able to enjoy breakfast at our onsite restaurant, M.A.C. 24/7. We appreciate your feedback.Thank you again for choosing to stay with us. Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another excellent experience.Mahalo!