Great hotel, excellent service, however the condition was lacking with a dirty floor, stool, and shower. My room was promptly changed however an apology wasn’t given which was odd. Offer of paying $1000 for an additional $500 free credit was encouraged for spending in the bar and restaurants, however upon paying for drinks in the bar was then told it doesn’t include happy hour, which is relatively minor but unprofessional and petty for a hotel of this calibre. Overall it was a disappointing stay and will make me question staying in future given the four seasons is nearby, similar price, and always in immaculate condition.