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Reviews of Shama Island North Hong Kong

3.5 out of 5
Shama Island North Hong Kong
310 King's Road, North Point, Hong Kong

Reviews

8.2

Very good

Rating 10 - Excellent. 72 out of 191 reviews" "
Rating 8 - Good. 79 out of 191 reviews" "
Rating 6 - Okay. 23 out of 191 reviews" "
Rating 4 - Poor. 12 out of 191 reviews" "
Rating 2 - Terrible. 5 out of 191 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Yee Wah winnie

Liked: Staff & service
Room is small and old
Stayed 5 nights in Feb 2024
Response from Nelson Chan, Assistant Manager on 23 Feb 2024
Dear Yee Wah Winnie,Thank you for taking the time to share with us your experience at Shama Island North. With regard to your concern about room size and room condition, we understand that there is room for improvement and we will include it in our future hotel enhancement plan. We look forward to serving you again in the near future.Warmest regards,Nelson ChanAssistant Manager, OperationsShama Island North

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Nelson Chan Assistant Manager, Operations Shama Is on 22 Oct 2023
Dear Valuable Guest, Thank you for choosing at Shama Island North and your positive rating.We look forward to welcoming you again very soon. Warmest regards,

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Small but clean and modern. Cleaning staff are lovely. This is my second time staying at this hotel.
Stayed 1 night in May 2023
Response from Alex Au Yeung Assistant Manager, Operations Shama on 16 May 2023
Dear Valuable Guest,On behalf of Shama Island North, thank you for choosing to stay with us and appreciate you sharing with us your feedback and rating. Once again, thank you for sharing, and we hope to see you again soon at Shama Island North.Warmest regards,

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Keith Cheng Hotel Manager Hotel 108 on 23 Apr 2023
Thank you for choosing Hotel 108 and your rating. We look forward to welcoming you again very soon. Warmest regards,

8/10 Good

Clifford

Travelled with family
Liked: Cleanliness, property conditions & facilities
Small room. Great and helpful staffs
The room is small and there is no table that can pull your computer. Wifi is fast and stable. Bathroom is clean and functional. The staffs are most helpful.
Stayed 19 nights in Feb 2023
Response from Keith Cheng Hotel Manager Hotel 108 on 23 Apr 2023
Thank you for staying with us at Hotel 108. We are grateful for your compliment on our service.Thank you for your feedback. It would be our pleasure to welcome you back to Hotel 108 in the near future.Warmest regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay overalll
Stayed 24 nights in Jan 2023

8/10 Good

JIENI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, easy to everywhere, the room is clean and good for short stay.

10/10 Excellent

Ki Fung Raymond

Liked: Staff & service, amenities, property conditions & facilities
Comfy and convenient
Stayed 1 night in Nov 2022

6/10 Okay

CecilIa

Travelled with partner
Liked: Staff & service
The room is rather small and very close to King’s Road, so it’s rather noisy.
Stayed 1 night in Sep 2022
Response from Shama Island North Hong Kong on 30 Sept 2022
Dear CecilIa,Thank you for choosing Shama Island North.We look forward to the pleasure of welcoming you back in the near future.Warmest regards, Alex Au YeungAssistant Manager, OperationsShama Island North

6/10 Okay

Wai Tak Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Ping Yee Clara

Stayed 3 nights in Jul 2022

6/10 Okay

POKI

Travelled with partner
Can't imagine no flush water. The room is too small, not suitable for more than 1 person
Stayed 8 nights in Jun 2022
Response from Shama Island North Hong Kong on 27 Jun 2022
Dear POKI, Thank you for choosing Shama Island North and sharing your experience. We are sorry to hear that you failed to enjoy your stay with us. There was an emergency suspension of salt water supply for areas around North Point, Fortress Hill and Tin Hau during your stay, which our flush water supply was therefore being affected. We had communicated with our guests about the issue once being notified by the government, and they were given updates on the suspension until normal water supply have been resumed. We look forward to the pleasure of welcoming you back in the near future. Warmest regards, Victor Pang Assistant Manager, Operations Shama Island North

6/10 Okay

Mathew

Janitors were friendlier than the male receptionist, insufficient amenities, pretty much nothing in proximity of the hotel, worth at most ~$400/night
Stayed 3 nights in Mar 2022
Response from Shama Island North Hong Kong on 6 Apr 2022
Dear Mathew, Thank you very much for staying at Shama Island North and taking the time to share your valuable experience. I am sorry to hear that we failed to meet your expectation. Please rest assured that our heads of department will work closely with their teams to review their service standards, and make sure we offer the best customer experience to every guest and visitor. I hope that we will have the opportunity of welcoming you back to Shama Island North. Warmest regards, Kristy Shih Director, Operations Shama

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, amenities
Not worth the price
Stayed 1 night in Mar 2022
Response from Shama Island North Hong Kong on 6 Apr 2022
Dear Anna, Thank you very much for staying at Shama Island North. We are sorry to hear that your experience fell short of your expectation. To help us understand our shortcomings, we appreciate if you could contact us directly and share with us more details so that we could make improvements on them. I hope that we will have the opportunity of welcoming you back to Shama Island North. Warmest regards, Kristy Shih Director, Operations Shama

8/10 Good

SHUK FAN

Stayed 1 night in Nov 2021

6/10 Okay

Alison

Stayed 1 night in Nov 2021

8/10 Good

Chui Shan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room is too small but average is good
Stayed 1 night in Oct 2021
Response from Shama Island North Hong Kong on 29 Oct 2021
Dear Chui Shan, Thank you very much for staying at Shama Island North. We look forward to the pleasure of welcoming you back soon. Warmest regards, Kristy Shih Director, Operations Shama

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location and staff services
Stayed 7 nights in May 2021
Response from Shama Island North Hong Kong on 7 Jun 2021
Dear Guest, Thank you for choosing Shama Island North. We are glad to know that you enjoyed our property location and our services. We look forward to seeing you again in the near future. Warmest regards, Kristy Shih Director, Operations Shama

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean. We have given a room which looks larger than photos on the website. There is a kitchen with cookwares. Staffs are nice and patient.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Stayed 1 night in Feb 2021

10/10 Excellent

Simon, Hk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home feeling hotel, good experience on stay, wonderful bed linen as well
Stayed 1 night in Nov 2020

8/10 Good

CC, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Clean and tidy room. Bed sheet change base on your request.
Stayed 7 nights in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Small room size
The size of the room is really small. No proper working desk.
Stayed 2 nights in Aug 2020

8/10 Good

Yee Chung Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice condition
Very good room
Stayed 1 night in Jul 2020

10/10 Excellent

Yee Chung Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to stay
The room is clean and with big window. Have sufficent natural light.
Stayed 1 night in Jun 2020

10/10 Excellent

Lung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

LAI MING

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Lung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

4/10 Poor

Artyom

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is nice and clean, quiet as not many rooms per floor. Also had free upgrade.
Stayed 3 nights in Dec 2019

6/10 Okay

Chan

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2019

8/10 Good

J.H.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
maybe the wall or window are not thick enough, we can hear the noise from next room and outside
Stayed 1 night in Dec 2019

6/10 Okay

Cheryl Jade

Stayed 3 nights in Nov 2019

8/10 Good

Cheryl Jade

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Location is good, style of the hotel is good also . But the front desk should change
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean n nice service
I like this hotel although it’s really small. But the design is good n comfort. The hotel is clean too.
Stayed 1 night in Nov 2019

10/10 Excellent

Man Kam

Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located between fortress hill & north point MTR station. Convenience location.easy access to public transport. Airport bus stop just few step(1min walk)away. Supermarket,24h convenience store,restaurant,shops,everywhere. Small room,but clean. The bed & pillow is five star quality. Sound proof is not good.can always hear car passing,as this hotel is located on the main road. And hotel is not luggage & PWD friendly,from the entrance to the hotel lift,all stairs.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat place, staff can be more enthusiastic at times but overall experience is good.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good but the carpet smell is annoying.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It was convenient and clean
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for solo stay
Checkin and checkout was smooth, service is a little slow due to shortage of staff. I was given a room on lvl 2 right outside the gym, but it wasn’t noisy. Room was very clean and comfortable. Definitely recommend.
Stayed 1 night in Sep 2019

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room Its a bit noisy for the room located in.lower floor and facing the bus stop. Overall it's a good place for atayin.
Stayed 1 night in Aug 2019

8/10 Good

Sui Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The room condition is OK. Only one power outlet in the room. Bed is a bit hard. Pillows comfortable. The room is not soundproof so I can hear noises in the street all night.
Stayed 1 night in Jun 2019

4/10 Poor

Lisa, Singapore

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not a hotel standard, bad service
Location of the hotel is within the heartland but the service staff of the hotel is bad. Requested for extra pillows but the hotel staff mentioned that extra pillow service is not extended to hotel guests. When the hotel decided to have us the extra pillows, it was done with very bad attitude. The drainage system of the toilet is also not good hence resulted in flooding at shower area. There are stairs from the ground floor to the hotel lobby and from the hotel lobby to the lift. Not convenient if you have too many luggages. Lift also broke down on our second day stay. Overall experience of the hotel stay is bad and will not return to the hotel again.
Stayed 3 nights in Jun 2019

4/10 Poor

Rika

Liked: Cleanliness
Disliked: Staff & service
Not a good experience staying with Shama
My trip to HK last week was my first time staying in Shama Island North HK and it was not a good experience. The room was very different with the one that I booked and when I complained to the Frontliner, their response was very bad and not professional. At night, I complained again about the door key in Room 206, I can’t open the door and we were locked inside. In the next morning we were locked 15 minutes and can’t go out. Only after I called Frontliner, someone help us to open the door from outside. I was very upset, we can’t go out easily from our room. Fortunately one officer called Alice (or Elise) as the Assistant Manager help to change our room to 209 and it was totally better. Not a very good experience stayed with Shama.
Stayed 4 nights in Jun 2019

10/10 Excellent

WingAu, San Diego, CA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and super clean hotel. The room is very quiet despite its proximity to the tram line. I’d like to compliment Ms. Shek for her excellent customer service. She quickly rectified a situation to my satisfaction. I’m more than happy to stay here again in the future!
Stayed 6 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

8/10 Good

Christina SK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean. good value for short stay
Stayed 2 nights in Jun 2019