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"Beach is good, entertainment not bad, pools are well designed. Here are the issues: [a] Good English speaking staff required in reception - current staff unfocused & ill-mannered [b] Stagnated Water easement in mangroves - stinks [c] Bathroom drainage stinks when dry [d] Room drawers stuck and difficult to open [e] AC doesn't cool consistently [f] Only 9 doors & See-Sea restaurants are ok - the omelette station staff do not appear to know how much salt and pepper required for taste [g] Elevator floors numbering is ridiculous [h] Too much variety of food in flavors restaurant but not tasty [i] Guests should be allowed at least one restaurant option outside the main resort chain [j] No free floaties at the pools - very inconvenient [k] Phone handset was not working in the room, only works on speaker after much trial and error [l] Too many cats near guest walking areas [m] Not enough floaties for adults even in the shops"