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Reviews of Plum Point Lodge

3 out of 5
Plum Point Lodge
3482 Plum Point Rd. South, Himrod, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 189 out of 281 reviews" "
Rating 8 - Good. 64 out of 281 reviews" "
Rating 6 - Okay. 16 out of 281 reviews" "
Rating 4 - Poor. 9 out of 281 reviews" "
Rating 2 - Terrible. 3 out of 281 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

charnelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Plum great!!!
Truly Beautiful and amazing place. We loved our two night stay and would come back again and again. Loved the food from Sapalta and breakfast buffet was stellar (for purchase). The team of people working were lovely and made us feel very welcome!!! We were one of the last people to stay as it was the end of season but they never made us feel that way!
View from dock looking east
View from the balcony of room 22
Looking from the dock to Lodge
Front of room 22
Stayed 2 nights in Oct 2023

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty. Our room was only cleaned once in the entire 7 days we were there. We repeatedly asked for our room to be cleaned to no avail. Restaurant food was horrible. After the first night, we had to drive 20 minutes to find somewhere to eat. This is the worst place I ever stayed at. We should get a refund.
Stayed 7 nights in Oct 2023

10/10 Excellent

Andrew, Wilkes-Barre

Liked: Cleanliness, staff & service, property conditions & facilities
We always love staying here, so relaxing and all the staff is extremely nice!
Stayed 2 nights in Oct 2023

10/10 Excellent

Sharon

Travelled with partner
Beautiful view right on Seneca Lake! Quaint and serene, just what I needed!
Stayed 2 nights in Oct 2023
Response from front desk manager on 20 Oct 2023
Sharon,Thank you for staying with us. We will be sure to share all your positive feedback with the staff.

8/10 Good

Ron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great setting right on the lake, a view across to the eastern shore. Fire pit for evening gatherings. Nice restaurant, if you wanted to stay in for the night.
Stayed 2 nights in Oct 2023
Response from Taylor on 13 Oct 2023
Ron,Thank you so much for coming to stay with us. We will be sure to share your positive feeback with the rest of the staff. Thanks again,

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities, room comfort
Tiny Motel Room, Hardly a “Resort”
The photo they use for the property suggests a great lodge. That building is the very over-priced restaurant. The rooms are small in a motel-type building. We had reserved a king bed, lake view room with a balcony many months in advance. When we arrived, we were assigned to a room on the first floor with a patio. We said we had booked a room with a balcony. We were told there were none available and a patio was the same. When we got to our room, we found a very small room with no closet and only one chair. We went back to reception to ask for another room and told that without moving more than once, we could not get something else. We were told they would bring us another chair the next day. The chair never came. The next day we asked if we could leave after two nights and get a refund for the last three nights. The cancellation policy suggests that only the first night would be charged if you canceled. The front desk clerk said it would not be refunded but she would ask the owner and call us back. We did not get a call back and there was never an attempt to upgrade the room or in some way make us feel better about our disappointment in our room. In fact, we were told that the balcony that was clearly listed on our itinerary was only a request, and since we booked through a third party, was not a guarantee. We stayed for all five days in a room that was smaller than any rooms we have had in NYC, had to grab a hard chair from the restaurant patio. Not close to any restaurants.
Stayed 5 nights in Oct 2023
Response from front desk manager on 12 Oct 2023
David,Thank you for your honest feedback we appreciate it. I do apologize for any issues you may have had at our establishment.

8/10 Good

Melody-Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from front desk manager on 12 Oct 2023
Melody-Ann,Thank you for your stay and thank you for leaving a review. Hope to see you in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice. Comfortable. Nice big bathroom. Very clean
Stayed 2 nights in Sep 2023
Response from front desk manager on 3 Oct 2023
Thank you so much for taking the time to respond and to stay with us we grately appreciate the business.

8/10 Good

fred

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not 5 stars because of a couple of things they "say" they do but didnt. Also, $15 for a standard hotel free continental breakfast and over priced meals at the restaurant. so 4 stars over all
Stayed 3 nights in Sep 2023
Response from Taylor on 1 Oct 2023
Fred,Thank you for your honest feedback and the opportunity to earn your business.

8/10 Good

susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a yurt, it was fun but could easily hear the neighbors. Not enough light. Yurt pretty dark. Bed comfy, heater great. No coffee machine or microwave.
Stayed 2 nights in Sep 2023
Response from front desk manager on 3 Oct 2023
Susan,I'm happy to hear your stay was good, we appreciate all the honest feedback we receive. Thank you for your time and coming to stay with us.

10/10 Excellent

Andrew, Wilkes-Barre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We always like it here, quaint and comfortable! Would highly recommend.
Stayed 2 nights in Sep 2023
Response from Taylor on 24 Sept 2023
Andrew,Thank you for staying with us, we appreciate every bit of feedback we get. Thank you again and we hope to see you in the future.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Taylor on 24 Sept 2023
Joseph,Thank you for staying with us, we hope to see you in the future.

8/10 Good

Raheem

Travelled with partner
Location is ideal, very picturesque Rooms and common areas need more attention in the cleanliness department
Stayed 2 nights in Sep 2023
Response from Taylor on 24 Sept 2023
Raheem,Thank you for staying with us. We appreciate all the feedback we get and will be sharing with staff. We hope in the future we can earn your business and show you some improvements.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Loved being on the water!
Stayed 2 nights in Sep 2023
Response from Taylor on 11 Sept 2023
Rachel,Thank you so much for finding us and staying with us. We are glad the hear you enjoyed your stay and we hope to see you in the future.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First visit will come back
Very Friendly and hospitable beautiful place on the lake found folks coming here come back again and again something to be said about that!
Seneca Lake Docks
Stayed 3 nights in Aug 2023
Response from Taylor on 11 Sept 2023
Joseph,Thank you for staying with us we're so glad you enjoyed your stay. We look forward to seeing you in the future.

8/10 Good

Devin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really loved staying here. The staff was friendly and very attentive. Room and yurt were clean and decor was great. Dining options- breakfast buffet with local farm to table options. No lunch options on site. Dinner menu appeared well thought out and I bet it was quite tasty. For those with a simple pallet or children, probably not the best place to eat. Plum Point Lodge really reminds me of a Dirty Dancing resort. What’s missing is the activities. For the price of the stay, I would have loved to have seen simple activities like Salsa or yard games on the front lawn.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I really enjoyed staying here for our anniversary getaway. The room was small but very nicely updated and comfortable. The balcony had gorgeous views of the lake. Our dinner at the restaurant, Sapalta, was absolutely delicious. The location was perfect for hitting all the local wineries and breweries and visiting Watkins Glen. We'll definitely be back!
Stayed 3 nights in Aug 2023
Response from Taylor on 1 Sept 2023
Kristen,Thank you so much for spending your special trip with us, we're so happy you had a good time. We look forward to seeing you again.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Race weekend
Great lakeside hotel, clean comfortable room. Excellent restaurant for dinner! Easy 30 minute drive to racetrack.
Stayed 4 nights in Aug 2023
Response from Taylor on 24 Aug 2023
Glen,Thank you so much for staying with us, we're so pleased to hear you enjoyed your time here!

8/10 Good

gillian, Huntington Station

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this property. The location was perfect, it was quiet and peaceful but just a short drive to the more crowded area in Watkins Glen. The lake view is beautiful, you can come back from enjoying a day in nature and relax with a nice fire by the lakeside. The property itself was really cute. Our only complaints were that the AC in our room was really really loud, and the floor in the room could’ve been cleaner. Oh and there is no coffee in the room. You have to go to the restaurant after 7 to get coffee, so if you wake early and want coffee, that’s not gonna happen. The location and overall vibe totally outweighed these minor issues. We would absolutely stay again and recommend it to friends and family.
Stayed 2 nights in Aug 2023
Response from Taylor on 24 Aug 2023
Gillian,Thank you for staying with us, we're so pleased to hear you enjoyed your time here. We will be sure to share with staff the great comments and honest feedback. We hope to get the pleasure of serving you in the future, thanks again!

6/10 Okay

Mark

Travelled with partner
Disliked: Amenities
The staff at the restaurant were very attentive and personable. The portions were small and expensive, but it was nice to see that attention was paid to preparation and presentation. Very tough to get a good quality meal most places so they scored on this one. The facilities were nice and they had a fire pit that supplied the wood so another score. The pool was closed and no one, including the GM, seemed to know why or when it was closed. When asked I was told it was open so I had the GM go with me to the pool and the pump was obviously broken and the bottom of the pool was full of leaves and dirt. No apology or indication that this was a concern. He insisted that the chlorine levels were fine but refused to acknowledge the other issues. This could be a very nice place if someone cared about the details or did some training on how things work here, like the TV remotes or small things which make a stay pleasant and relaxing. The place is somewhere that I want to like and if someone cared enough to pay attention to some details it would become a repeat destination. Most weekends this place is booked solid but this won't go on forever if they doesn't address the small things. While there I spoke to many who have been coming there for years. They said that things have been going downhill the past four or five years. (covid should not prevent maintenance) They said they are given the option to book the next year when they check out and many of them have said they may not
Stayed 2 nights in Aug 2023
Response from front desk manager on 17 Aug 2023
Hello Mark, I'm so sorry no one was able to give you the appropriate answers while you were staying here. Let me update you and severely apologize on our behalf! The pool was under maintenance while you were staying, I'm not sure why anyone told you it was able to be used at the time, because as you saw it was not ready, since your stay the pool is now fixed, cleaned, and filled and is ready for use. as for the small things like you stated, our front desk is open until 9pm so you're always welcome to give the front desk a call, or come on over with any questions or concerns you may have. again we are very sorry about the inconvenience and we do hope you continue to stay with us in the future!

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I have stayed at this property for the past three years. We have not had any issues. It’s a beautiful hotel right on the lake. They have fires going every night. They just added a breakfast buffet which is extra, we did not try due to us bringing our own breakfast items. It’s located in the middle of the lake, so easy to get to the wineries. The only thing we asked them to refill our shampoo and soap dispensers(which the products are wonderful!!!) when we came back it still wasn’t done. They said the would put it on top of the list tomorrow for housekeeping. The next day after visiting the wineries we checked and it was done. A very small detail.
Stayed 3 nights in Jul 2023
Response from front desk manager on 17 Aug 2023
Hi Melissa, we appreciate your comment! and we are super thankful you choose to stay here with us! were looking forward to seeing you guys again!

10/10 Excellent

Anna, Wantagh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy yurt. Serene view of the lake with great sitting at the docks.
Stayed 2 nights in Aug 2023
Response from Taylor on 1 Sept 2023
Anna,We are so happy to hear you enjoyed your stay with us, we hope to see you again sometime.

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay here again!! A quiet, relaxed beautiful location right in the water and close to Watkins Glen. We loved sitting on the dock watching the sunrise and under the stars at night. My daughters enjoyed the pool. We didnt want to leave!
Stayed 2 nights in Jul 2023
Response from Taylor on 1 Sept 2023
Danielle,We are so happy to hear you enjoyed your stay here and we look forward to seeing you again.Thank you again for staying with us!

10/10 Excellent

DONGJUN

Stayed 2 nights in Jul 2023
Response from Taylor on 1 Sept 2023
Thank you so much for staying with us we look forward to seeing you again.

8/10 Good

Cheri

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Taylor on 1 Sept 2023
Thank you so much for staying with us and we are glad you enjoyed it.

10/10 Excellent

Noelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older motel right on the water, has dock and pool. Recently renovated rooms. Great location for touring local wineries.
Stayed 3 nights in Jul 2023
Response from Penny on 26 Jul 2023
Thank you for staying with us and the kind words. We look forward to you staying with us again.Plum Point Lodge

8/10 Good

Philip

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Close to seneca lake shore. Stayed in yurt which needed to be cleaned better under bed, ceiling, and walls.
Stayed 2 nights in Jul 2023
Response from Penny on 24 Jul 2023
Thank you for your stay with us, glad that you enjoyed the Yurt. I do apologize for the rest, but thank you for letting us know. If we don't know we can not fix it. See you when you get back in the area.Thank youPlum Point Lodge

10/10 Excellent

anna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hidden gem, room was terrific, staff was friendly
Stayed 2 nights in Jul 2023
Response from Penny on 24 Jul 2023
Thank you for your kind words, we look forward to seeing you on your next stay.Thank youPlum Point Lodge

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful lake front hotel. Clean, rooms, well kept grounds. Located in a residential area so very quiet.
Stayed 2 nights in Jul 2023
Response from Penny on 24 Jul 2023
Thank you for your kind word, we are glad that you had a nice time. Thank you for staying we look forward to seeing you next time.Thank youPlum Point Lodge

6/10 Okay

Megan

Liked: Property conditions & facilities
Disliked: Staff & service
We checking in late so the keypad entry was great. We did have to kill a few bugs upon arrival, and the freezer had mold in it as well as the shampoo and condition and body wash being old and used/leftovers. We asked for fresh sheets since we stayed for 3 nights and we’re told “the cleaning girl already did so many rooms this AM and doesn’t have time” which we thought was a bit rude and unfortunate since we were there 3 nights and had to use the same bedding. The pricing for breakfast is way overpriced - it was $19pp and it was undercooked eggs, hard stale potatoes and yogurt that was sitting out. My husband didn’t even get any pancakes and when he Asked they just said they are out. For the price of room per night i think this should be run with more hotel service, otherwise the pricing should be lowered.
Stayed 3 nights in Jul 2023
Response from front desk manager on 17 Aug 2023
Hi Megan, so sorry about the bugs! they can get a bit crazy here in the summer especially down by the lake, we are still trying to figure out a better solution to get rid of most of the bugs but bare with us on that end! as for the clean sheets, we do apologize for that, that was certainly unprofessional on our end. Anyone who stays here has the right to have a clean room to come back to and it should never be too much to ask for. as for the breakfast, we did get a new cook recently, so i promise you the food is much better and the price was lowered to 15 per person, which includes scrambled eggs, bacon, sausage, pancakes, muffins and waffles and of course we do have complimentary coffee and water and we do have a bar now so if you wanted a cocktail such as a bloody Mary or mimosa we will certainly accommodate for that. Again we are so sorry for any inconvenience you had while staying here and hopefully you choose to stay here again in the future.

4/10 Poor

N.

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Plum Point has a beautiful vista, looking out onto Seneca Lake. Its location can't be beat. However... Our bed was small and saggy. Our pillows were flat and lumpy. Our bedspread was old and scary. Our sheets were cheap and ill fitted. Our room was musty and uncomfortable. It needs upgrading.
Stayed 2 nights in Jul 2023
Response from Taylor on 28 Jul 2023
We thank you for all your positive comments and will make sure to share them with staff, we are do apologize for any imperfections with your room or stay. Here at Plum Point we are working on making improvements with new bedding and such. We hope to continue earning your business in the future, again thank you for staying with us!

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful place.
Stayed 2 nights in Jun 2023
Response from Penny on 10 Jul 2023
Thank you for stay with us, and nice feedback.We value your feedback. So we will see you soon.Thank youPenny

10/10 Excellent

Paul, collegeville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I stayed in a yurt. It was clean, convenient to everything at the resort, and well-maintained. We will be returning.
Stayed 2 nights in Jun 2023
Response from PPL on 2 Jul 2023
We are so glad to hear you enjoyed your stay, and are happy to share your comments with our staff. As always we appreciate your business and look forward to seeing you next time! Thank you!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
The quietude and views. The restaurant was wonderful and they served the best wines in the area. We stayed in one of the yurts and it was great fun. Hopefully we can return in the fall
Stayed 2 nights in Jun 2023
Response from Penny on 10 Jul 2023
We than you for your kind feedback. So we will see you soon.Thank youPenny

8/10 Good

Tobi

Travelled with partner
Liked: Cleanliness
My husband and I have been staying at Plum Point over 10 years, even back when it was Rainbow Cove. Although the renovations are very nice, it seems the rooms and grounds are not kept like they used to.
Stayed 2 nights in Jun 2023
Response from Taylor on 28 Jul 2023
We apologize for any inconveneince that may have been preventable during your stay, we are making impovements daily and hope to show you that in the future. Thank you for staying with us, we hope to continue earning your business going forward.Thank you!

10/10 Excellent

Cyndie

Travelled with family
Liked: Cleanliness, staff & service
Great place to go for a quiet and relaxing get away.
Stayed 2 nights in Jun 2023
Response from Penny on 24 Jun 2023
We thank you for your stay and we are glad that you got the time to come visit and enjoy our Hideaway.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and serene
Absolutely beautiful and serene right on the water, easy kayak in and out ,clean pool and room, fire pit lit every night, very enjoyable will definitely return
Stayed 2 nights in Jun 2023
Response from Penny on 24 Jun 2023
Thank you so much for the pictures. We thank you for your stay and we hope to see you very soon.

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness
This is a great place to stay in the finger lakes. Close to a lot of wineries on the west side of the lake. The lake view and dock is a great feature to the lodge. The restaurant on site is truly outstanding. The staff was friendly, but we never had anyone service our room and we had to ask for new towels and trash bags and we were given them to do ourselves. The room was pretty clean but the spare pillow/blanket had a lot of hair and fuzz on it, it was gross. There was also a piece of lingerie under the corner of the bed from a previous guest which also was gross. I only noticed it while plugging in a charger so I do see how it could be missed by staff. The walls are very thin. I would stay here again, but would prefer to stay on the upper level to avoid noise.
Stayed 2 nights in Jun 2023
Response from Penny on 21 Jun 2023
Hello, Thank you for your feedback, it will me mentioned to our staff. I do apologize for any inconveniences that this may have caused you. We are glad to have you coming back in the near future. We do appreciate any feedback. Again, Thank you for your stay.

8/10 Good

Jean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The motel is right in the water and there is a dock with chairs for sitting out. Also, fire pit at night. Very relaxing
Stayed 2 nights in Jun 2023
Response from Penny on 24 Jun 2023
We are glad that you enjoyed the fires, they are very relaxing. We hope to see you again, real soon.

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Penny on 24 Jun 2023
Thank you for your stay, we welcome all feed back. We hope to see you back soon.

10/10 Excellent

David

Stayed 2 nights in Jun 2023
Response from Penny on 14 Jun 2023
Thank you for your stay, we look forward to your next stay.Thank you Plum Point Lodge

6/10 Okay

Susan

Very over rated
Food was way too expensive for what u got. Room had no coffee pot or microwave. No way to reheat what we couldn't finish so got wasted
Stayed 3 nights in Jun 2023
Response from ** Plum Point Lodging Team** on 13 Jun 2023
Susan, I want to thank you for taking the time to get in touch! I'm sorry to hear that your experience with Sapalta was not good. We try hard to make every experience posititve, but sometimes we miss the mark. We hope you'll consider giving us another try. If so please be sure to book your reservation through Jason the General Manager and/or Alexandra Thompson Restaurant Manager and we'll get you taken care of! Again thank you for taking the time to touch base with us!** Plum Point Lodge Team**

10/10 Excellent

Cindy A.

Stayed 2 nights in Jun 2023
Response from **Plum Point Lodging Team** on 12 Jun 2023
Thank you so much for taking the time to send this! Everyone here at Plum Point Lodge and Restaurant love to hear that our customers enjoy what we do!! Make sure to come back and visit us again real soon!! Again Thank you from all of us here at Plum Point Lodge and Restaurant Teams!

8/10 Good

Andrew

Stayed 2 nights in Jun 2023
Response from Penny on 10 Jul 2023
We thank you for your time and feedback. The more in feed back the more serve you better.Thank youPenny

10/10 Excellent

Basil

Stayed 2 nights in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the lodge and the surrounding area.
Stayed 2 nights in Jun 2023
Response from **Plum Point Lodge Team** on 7 Jun 2023
Thank You John!Thank you again! We're looking forward to making your experience even better in the future!

10/10 Excellent

elaine, woodbridge

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful place. Rooms and grounds were incredible. If they had a coffee pot in the room or inexpensive dining options, we may have never left. dock overlooking the water-unbelievable. Fire pit-so cozy. outside dining-romantic as anything. Loved it- we will be back.
Stayed 2 nights in Jun 2023
Response from ** Plum Point Lodge & Sapalta Teams** on 6 Jun 2023
Elaine, Thank You so much for taking the time to send this! Everyone here at Plum Point Lodge and Sapalta love to know that our guests enjoy what we do! We're glad you enjoyed your stay. We are always trying our best to make you experience memorable, and we're glad that we've achieved it!

10/10 Excellent

Andrew, Wilkes-Barre

Liked: Cleanliness, property conditions & facilities
Stayed in in one of the yurts, which was really fun--it was clean, comfortable and quiet. The property itself is the big draw here as it sits on a really pretty part of the lake with great views. They also have a couple fire pits, if you like that sort of thing.
Stayed 2 nights in Jun 2023
Response from Penny on 6 Jun 2023
Thank you trying the Yurt, hope you will visit again soon.Thank you

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was the perfect location for our quick trip to Seneca Lake. Right near the water. Chairs to sit outside your room or out on the dock. The breakfast buffet was great for $20. Our room was clean and stocked The check in was easy I would definitely stay here again I don’t drink but of you like wineries there are a dozen nearby.
Response from Penny on 6 Jun 2023
Thank you for staying with us. Glad you enjoyed our breakfast. We hope that you will visit again soon.Thank you

6/10 Okay

James E

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lake view lovely, room heater nightmare
Room was fully renovated except for HVAC unit. They had repair man look at it, no other room to move us to. We had to spend a second night with the very loud doomsday machine sounding HVAC unit waking us repeatedly. Beautiful grounds, campfires lit at night. Limited parking by our unit.
Stayed 2 nights in May 2023
Response from **Plum Point Lodge Team** on 6 Jun 2023
James, Thank you for lettingme know about the issues with the ac unit. I'm going to talk to our team and fix this. Please know that this is not normally how we do business. We want all guests to feel welcome and appreciated, and we're sorry that this didn't happen for you. We hope you'll consider giving us another try. If so, please contact the General Manager or Front Desk Manager upon making a reservation. If not, I understand. Again thank you for bringing this to our attention!