Highmoor Cross Trip

Very convenient location to subway line. Clean and daily refresh done well. Helpful staff when required extra electric outlets, iron and linen. Heating/AC issues were solved when brought to maintenance's attention. Would stay there again when in London.

Air conditioning was inadequate in our room but we were moved to another room. Everything else was great.

would stay again nice staff

As we did not have breakfast we are unable to comment. The outer building is very attractive wth lots of character. A pleasant entrance although the reception desk which is off to the side & not facing visitors; initially out of view. We were too early to check-in but offered a safe place to keep our luggage, though we did not require this service as we had relatives staying at the hotel. When we came to check-in later, we experienced a slight unfriendliness, were given passkeys to our room after some mix up with paperwork at the desk. Upon entering the allocated room, it appeared to be already occupied. This could have been an extremely embarrasing situation had the occupier been in the room; thankfully they were not! Back to reception we explained the situation to the same young woman on the desk, we were asked some questions in an abrupt, unfriendly manner & after spending a lot of time at the computer she allocated us another room, not before she blamed the error on her co worker. We found all this very unprofessional when a sincere apology & an aim to please, would have gone a long way. This was dissappointing. However, the overnight stay was pleasant. The rooms were clean but in need of updating, especially the bathrooms. Most hotels have walk-in showers but here they have bathtubs with shower, beware, the bathtubs are very high-sided. The location is great for Earl's Court Station & a variety of restaurants within walking distance.

Great hotel in a great location!