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"Room wasnt cleaned for 5 days, bed made on 2 days Breakfast used to so nice here Frozen bread, few bits of fruit,cooked breakfast, few pastieriez, 3 cereals very very disappointing Peter staff at breakfast was lovely. Rooms drab, old out dated. Noise issue "

"Clean room Didn't deal much with the staff Breakfast bar was excellent "

"Staff was ok, the room is amazing big and clean, but very noisy in the common area, people are sitting around the pub, then it become very dirty, I would say as they combin 2 hotel together this is the reason that had become less luxury, and car park could be very expensive too overall the room I rate 10/10"

"Comfortable stay, staff were friendly "

"Very convenient for overnight before morning flight"

"A place we always stay before an early flight from Heathrow. Check in smooth, room good, comfortable bed, quiet. Enjoyed a couple of drinks in the bar, good food selection available in the bar, but decided on the restaurant. - One of the restaurants, La Belle Époque, super food, high end, and the other restaurant, a great variety of dishes to suit people from all over the world. Loved my fish dish, and my husband loved his vegetarian. Desserts not so memorable. Great sleep (albeit short), quick check out, felt safe and easily connected to T5 and Heathrow Express is a 5-minute walk. Much better than most airport hotels I have stayed in for sure!"

"Need few extra bits in the room like refrigerator and breakfast needs a serious upgrade"

"Was good I guess,"

"Enjoyed a family stay here and the food was good"