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"Wonderful stay and overall experience! Despite the construction that so many mention, we had an unforgettable stay that was not impacted significantly by the work zones. We REALLY enjoyed the convenience of the pools, the scenery, and the friendliness of the staff. Our room was clean, modern, and comfortable. I would definitely stay again. Swimming in the crater (which isn't owned by the hotel) was just "meh." I preferred the resort's pools but I suppose the crater was worth it just to say I did it. I would book earlier as the slots fill up."

"no resort fee, quiet and comfortable "

"The stay was very good. We didn't eat breakfast."

"Staff "

"Everything was as if my mind was read - before I even knew what I expected!"

"Exceptional service. Staff was excellent and the property and amenities were amazing."

"We stayed for three nights this weekend and had a wonderful experience. As soon as we arrived, we were greeted right away. The receptionist was amazing—she even upgraded us to a bigger room since I had my kids with me and we were celebrating one of their birthdays. The entire stay truly felt like a home away from home. All of the staff were so sweet, the hotel was very clean, and the valet team was quick and friendly. We also loved having the shuttle to go downtown—such a convenient bonus. Overall, an excellent stay. We’ll definitely be back!"

"Our stay at Zermatt Spa & Resort has been nothing short of extraordinary. From the moment we arrived, the hospitality has been over the top and beyond. Every smile, every welcome, and every act of care made us feel like family — not just guests. What touched me most was how much love they showed my daughter, who turned 3 on 11/23. They made her birthday unforgettable! They sang “Happy Birthday,” extended her celebration for 9 more hours, gifted her balloons, a birthday tiara, and even more surprises. She couldn’t stop smiling and saying, “This is the best birthday ever!” My heart was so full. A huge thank you to Glenda, Austin, the receptionist team, Engineering, the Chef & Waiter, the Sparkle Crew, and the incredible General Manager, Scott. I’m probably missing a few names, but please know how grateful we are. Amari sends hugs and tons of kisses to all of you! The room itself was lovely — clean, cozy, and thoughtfully designed. The mountain view from our room was absolutely breathtaking, especially in the early mornings. And I have to say… my favorite place was the bathroom. They truly thought of everything! From the perfect makeup mirror to the tub with a built-in seat, it felt luxurious, comfortable, and so well-planned. There are so many more things I can rave about — like the GM decorating cookies and the receptionist with my daughter, staff taking our pictures, and even watching my daughter for a quick moment while I ran to grab something I left on the mini golf cou"

"The staff was welcoming and really on top of everything. The room was clean and comfortable. We had a great stay!"