Heston West Trip

The room was clean and the staff were extremely friendly and helpful. Breakfast was great and the place is very well located.

Great stay in a great location!

Location was great and lobby was welcoming. The room was a bit dusty which you could really notice in the sun. Breakfast was good but they need to work on the set up. No teapots at breakfast - not great Milk not near the tea (no one wants hot milk in a cup of tea) No English breakfast tea by tea station I asked each morning and each morning was pointed to another room to go fetch myself. I know they’re small things but it’s frustrating when there is a LOT of staff at breakfast but just being annoying. They took our plates from under us when we were still eating and one persons job is to wipe all the crumbs on the floor and then another person comes along and brushes it up. It’s a bit chaotic and doesn’t really need to be. It makes the morning stressful again when it doesn’t need to be. The butter is no where near the toast The set up means people are walking backwards and forwards and don’t really need to.

This hotel should not be classified as 4* The quality of the rooms do not reflect that. I feel that the photos on the website do not reflect the reality of what the standard rooms are like. The rooms are very small, either noisy air conditioning or non at all. Blind was full of holes, carpet stained and everything a bit shabby. Very disappointing as I paid for this as a treat for my daughter and it just made her cry

I have stayed many times over the years at Harte & Garter. It’s a great location with very helpful staff. It’s also charming and the views of Windsor Castle are lovely.