Search Hotels Near Hell's Gate and Wai Ora Spa, Rotorua

"Very clean room "

"On arrival, the reception staff were polite. However, our experience declined the following morning when we discovered there was no power on one side of the room, and the lights and power sockets were not working. We reported this issue to staff before heading out for the day. When we returned at around 9:20pm, our access cards were no longer working and we were unable to enter our room. There were no staff present at reception, so we followed the instructions provided and attempted to contact staff using the reception phone and the listed mobile number. Despite multiple attempts, no one responded. As we urgently needed access to our room for the night, we contacted customer support for assistance, which took considerable time. Meanwhile, we continued trying to reach the property. At around 10:00pm, someone finally answered, and a staff member arrived at approximately 10:20pm — over an hour after we first tried to get help. When we asked about the delay, we were told the call had only just been received and were questioned about whether we had followed the correct process. After waiting for such a long time, it was disappointing not to receive an apology. Overall, this was a very frustrating experience, and we would not choose to stay here again."

"Wish we knew about this place when the kids were younger! What a fabulous place. "

"Travelled with family and stayed in two Lakeside chalets for 4 nights. Had a most enjoyable time together. Good amenities and well appointed units with Lots of activities for the children. Friendly and helpful staff. Highly recommended for families and group holidays!"

"Place was a dump. Toilet didn’t work properly, television didn’t work, remote needed batteries, wifi didn’t work properly. The food menu wasn’t even close to the pictures on line. It was run down and was a disaster. We paid for two nights but checked out after one. Only positive was Claire the manager. "