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Reviews of Su Casa Inn & Suites

2 out of 5
Su Casa Inn & Suites
1861 W. Tyler Ave., Harlingen, TX

Reviews

4.6
Rating 10 - Excellent. 11 out of 124 reviews" "
Rating 8 - Good. 15 out of 124 reviews" "
Rating 6 - Okay. 26 out of 124 reviews" "
Rating 4 - Poor. 22 out of 124 reviews" "
Rating 2 - Terrible. 50 out of 124 reviews" "

4.8/10

Cleanliness

5.2/10

Staff & service

4.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They did not accept my reservation, had to look for another place last minute

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bed bugs
there was bed bugs and the towels were stinky. the toilet sit was loose and toilet nasty. tv was super small, bed was uncomfortable , pillows super small ..just terrible .. you get what you pay for. the wifi barely came in

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER AGAIN
It was disgusting. The front desk attendant looked intoxicated. And there was a crowd of people in front of the room. I did not stay there nor would i ever recommend it to anyone.

2/10 Terrible

Benjamin, South padre island

Disliked: Cleanliness, property conditions & facilities, room comfort
Just Ghetto looking dirty room.
Room was awful no towels no toilet paper nothing. Had to ask for it. Which the staff was polite. But the room was dirty, you get what you pay for folks. Wouldn't stay there again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a nice place to stay
Restroom didn't flush, rooms smelled

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience

2/10 Terrible

Jessica, Pharr, TX

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My only and last time!!
We stayed just the night because my bf was taking an national exam so we found this for $35 basing on the pics it didn't look that bad. But o surprise when we got there the place and the room was nothing compared to the pics it was full of ghetto people and the rooms were horrible! But again what did we expect for that price we literally went to buy a sheet set to put in the bed and the pillows because they were nasty and there was no way we were sleeping with the sheets it had..never again I will stay in this place again!!

4/10 Poor

Pebbles, Corpus Christi

Disliked: Staff & service, property conditions & facilities, room comfort
needs improvement
No one ever answered the phone. We had to wait almost 10min for someone to come to the front desk.

2/10 Terrible

Gloria, Edinburg Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SCARED FOR OUR LIFES!! UGLY HOTEL!!
Our overall experience was awful infested with crack heads. We got our door knocked on twice 2-3 am asking for money...then at 4 am big argument broke out in the room next door and the guy broke down the door and blood splattered everywhere cops where called and he was fighting with them we where terrified and scared for our life's wasn't save at all good thing my 4 year old son was asleep and didn't here anything...i have never been so scared in my life like that day that I couldn't even sleep all night... DONT RECOMMEND IT AT ALL!! NOT FAMILY SAVE!! wish I can get my money back but I don't think it's possible...

6/10 Okay

kevin, Harlingen

Disliked: Cleanliness
It was an ok room
The neighbors smoked inside the room made our room smell, we complaint but nothing happened, there was roaches the shower was filthy we had to clean.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Motel - Dingy, Dirty, Not Safe
The red flag should of been the ambulance that was parked outside when I arrived at the motel. There are homeless people that hang out around the complex and multi sketchy people walking around the court yard. The pool did not have water in it and the rooms were poorly lit. The sheets were a dingy white color and the pillows lacked cleanliness. I booked two nights but I only could stay one due to me not feeling safe there.

2/10 Terrible

Billy, Corpus Christi

Disliked: Staff & service, property conditions & facilities, room comfort
Very Sorry!
They gave me a room that was as far away form safe parking as possible. There were people in the room next door that were drinking and partying ALL night, and were still outside the room door when I left the next morning with a can of beer in their hand, yelling and screaming. The pillows were almost nothing, and there was no toilet tissue in the restroom.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
We asked for a non-smoking room and as we opened the door to our room it smelled like completely like Smoke. So disappointing.

6/10 Okay

Mindy, Central Texas

Disliked: Property conditions & facilities
You get what you pay for, I guess.
The best thing about this hotel was that it kept us out of the rain. The second good thing was that our room had ceramic tile flooring, instead of the usual nasty old motel carpet. Thirdly, the large refrigerator in the room worked well and was clean. The air conditioner worked well and did not have the mildewy smell that a lot of older hotels have. Here are my complaints: There was one towel for two people. No wash cloths, no bathroom mat. When my husband went to get a second towel, it was not given with good grace, so to speak. And no holder for toilet paper, but at least we had toilet paper. Then there was the closet - nice open space, no bar, rack or anything from which to hang clothes. Third, and most outrageous to me: the pillows were old, lumpy, smelly. Luckily, I had a beach towel in the car to roll up for a pillow. For a few bucks at Walmart, the owner could have made this a motel we would have come back to, because it was a reasonable distance from the beach, and the landscaping was lovely. And we got a good deal on the room rate.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would not recommend this hotel/motel. it does not have any sense of security or clean.

8/10 Good

Verified traveller

Liked: Room comfort
Pretty satisfied
Room was a lil muggy, the vanity mirror was cracked n was a bit dusty. Overall it was an awesome stay, this is the 3rd time my boyfriend n I have stayed there this month alone. I can pretty much guarantee that we will continue to stay for more weekends to come. Thank you.

2/10 Terrible

Kevin, Conroe,Tx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the w.orst hotel I have ever stayed at!!!
It was the w.orst hotel I have ever stayed at!!!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay
Never will stay at a Hotel like this I will not recommend this hotel to no one. Hotel service was ok seemed like when you ask them about something you were bugging them but they did try to help at the end. Room was not comfortable at all when I first arrived I tried 2 rooms and they were horrible finally found 1 to sleep in not much better from the others. Read the other reviews and it’s all true 1 towel, bed needs replacement, TV didn’t work, didn't offer another towel after being there more than 1 day etc..

2/10 Terrible

Christopher, Killeen, TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst motel ever
The worst motel I have ever stayed at. Room was horrible, one light, one towel, no chair for desk and bed was horrible.

2/10 Terrible

David, houston tx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont do it!!!
The worst hotel I've ever stayed at... Gross!

2/10 Terrible

David, Highlands,tx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!!!!!!
It smelled like weed... Really bad.... The worst hotel I've ever stayed in...

6/10 Okay

Maria, Corpus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Hotel on a Budget
A great place to stay if on a budget. Very friendly receptionist.

6/10 Okay

PH, Austin, TX

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great hotel and staff, bad guests.
The people who stay at this house are not the safest location. If you stay and your room and don't interact with them you will not have a problem.

2/10 Terrible

josie, Harlingen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
you get what you past for
The room reaked of cigarette smoke and it was not inviting at all.. ..

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A room
Not my best hotel experience.

2/10 Terrible

juan, los fresnos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
nasty
Nothing good to say

2/10 Terrible

Dede, Rockport, Tx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute book in Harlingen
I should have known better than to book a hotel with a "no cancellation" policy. This place was so terrible we left and drove 3 1/2 hours home. We got there and knew right away why it was a budget hotel. The place was dark. The parking lot was poorly lit and so were the walkways. The office ceiling was missing, covered by lattice. The lady at the desk showed us 3 rooms. The first room had a broken mirror. The second room had a broken lamp. The third room, was just disgusting to be in. The furniture was very old and the beds offered no support. You just sank when you sat on them. There was a ladder in the middle of the walkway. When I ask the manager if they were remodeling, she said "no". I guess they leave equipment out in the way of the patrons all the time. Par for the place. I would not recommend this place to anyone. Nor would I recommend Expedia continue business with Su Casa if you care about repeat customers.

2/10 Terrible

Alex, Mexico

Disliked: Staff & service, property conditions & facilities
Nobody at night to delivery the keys
We arrive late in the night and there were nobody at the front desk to delivery the keys, so we need to sleep at the car in the parking lot until 8am when front desk was attended.

2/10 Terrible

Michael, Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
The room was very filthy, the staff were not knowledgeable, there were no amenities, the linens were worn out and filthy and the restroom was horrible filthy.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE !! This is your warning...
1st room I entered had beer cans everywhere and 1 dirty towel.Second room had 1 clean towel.Toilet and tub was clean so I kept room.There was a empty beercan but at least it was in bathroom waste basket.Floor was tiled and not swept so there is no way it was mopped.Non refundable so i slept on top the bedspread in my clothes and wore socks.I could go on but just take my word for it this is the worst.I wish someone had warned me.

2/10 Terrible

Jackie, Cedar park

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrid host
Room was dirty, smelled and not safe. Manager had locked hotel and could not access hotel. We had reserreserved the room and someone in the lobby was handing out keys. Very unprofessional and sketchy. Never be back. Hooked roach motel

2/10 Terrible

kerry, Porter, texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel - Would never stay again!
There were no towels, face towel etc.. There were two party's going on in between my room. I could not get any sleep and had to be at work the next morning. I would not recommend anyone to stay here.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
In four days they never cleaned my room, curtains didn't fully block the window, only one medium towel, there was a leak in the bathroom from the room above that dripped into the tub, the had no idea I had a reservation and they seemed to be perplexed by my Expedia reservation.

2/10 Terrible

Tom, Albuquerque

Disliked: Cleanliness, staff & service, property conditions & facilities
I will never stay here again
Tile floor was dirty throughout (no carpet), no mattress pad on mattress (just sheets), no floor towel for the bath, bath towel was bleach stained and ratty, no ice machine, no daily maintenance, noisy residents until late at night - I left halfway through my scheduled stay to move to a motel with daily service, carpet on the floor, quiet residents, and a better bed.

8/10 Good

ROEL GONZALEZ

Liked: Staff & service

6/10 Okay

Charlene, San Antonio

Liked: Cleanliness, staff & service
Disliked: Room comfort
good location
It was a very good location, If the bed was more comfortable and if it had a refrigerator it would have been better

8/10 Good

Ricardo

Liked: Cleanliness, room comfort

4/10 Poor

Lori, Harlingen

Liked: Cleanliness, staff & service
I didn't like the people outside the room having a party and not being courteous of other's sleeping. the stay was just over night.

8/10 Good

Sara, Texas

Liked: Cleanliness, staff & service, room comfort
Need new mattresses
For a one night stay its ok... clean room and bathroom... great location

10/10 Excellent

Sean, Dothan AL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great value, great staff, and good overall hotel conditions. AC worked well, wifi was good, and location was very close to restaurants and gas stations. I will definitely stay here again.

4/10 Poor

mary, corpus christi

Disliked: Cleanliness, property conditions & facilities, room comfort
it is what it is
not the first time we stay there, its cheap, should try cleaning a little more, could use it,,
Response from Chris on 24 Jan 2015
Sorry about the mess we are repairing the roof and I know there was a lot of mess. Hope you give us another try! -Chris

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Very shady guests
The hotel was clean and the staff were polite. But there were very shady guests just hanging around the outside, asking for cigarettes, and threatening violence if they were looked at "the wrong way".
Response from Chris on 24 Jan 2015
We appreciate your comments. We do have security in the evenings for your safety; however, we are sorry to hear that you did not feel safe.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I don't care to write a review just know that we will never stay at this place again...
Response from Chris on 24 Jan 2015
As the manager I am sad to hear that your stay was not a positive one. I only wish I could have had the chance to correct any problems you were having. -Chris

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Hotel!
My Stay---I'didnt! I got the hotel. Approached the entrance. The front entrance was locked, and, there was a adjacent "teller window". The window has a heavy bars and a slot to accept paperwork for signing in. I rang the bell and the front clerk arrived. I asked to see the room. I couldn't get the key to open the door, so I had to have the clerk come and open the door for me. The room was old, worn, poorly furnished, and just a "dump"! I told the clerk I would not stay and did not expected to be charged any fees. I left. If I were Hotels.com, I would not even have this place on the list. So, check it out for yourself. Regards, Pete Rochon
Response from Chris on 6 Sept 2014
We appreciate your comments and do our best to make any improvements as needed. We regret that you were unable to stay with us.

2/10 Terrible

Tony, Cantu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't do it...
Pay 20 bucks more to stay at a safe place. All I have to say.
Response from Chris on 6 Sept 2014
Sorry to hear about your stay. We have security at night but we do value our customers comments..

8/10 Good

me, ft worth tx

Liked: Cleanliness, staff & service
cheap price for just night stay
cheap price, I was just there to sleep and shower and move on, I showed up at 2 am, some one was there, it wasn't a fancy resort but it's not ugly out side, the room was descent for the price , was really clean, and a cold a.c..... definitely recommend it despite it only got like 2-3 stars here....
Response from Chris on 6 Sept 2014
Thanks for your comment. Glad everything was ok with your stay. -Chris

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Good value for the money
It is right next to the highway, alot of eateries including starbucks. The room is big, clean. It is a bit old, but for the $, it is worth it.
Response from Chris on 30 Aug 2014
Thanks for your comment and hope to see you again. -Chris

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Response from Chris on 23 Aug 2014
Thanks for choosing to stay with us! -Chris

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great.
Upon arrival Chris was very helpful, & also didn't mind that I changed my room last minute. Rooms were okay, we were only there to shower & sleep so it was perfect for us. Wouldn't mind staying there again on another last minute trip.
Response from Chris on 16 Aug 2014
Thanks for choosing to stay with us. I am glad that your stay was an enjoyable one and you would stay again. Have a nice summer! - Chris

6/10 Okay

Verified traveller

Response from Chris on 16 Aug 2014
Thanks for the three stars. Hope you stay with us again in the future! -Chris