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"The bed was cramped in the room. There was no heater in the room. Even though the room was clean; it was extremely cold most of the night. The staff was friendly at check in all the way to checking out. After checking out, we were able to leave our luggage with concierge while we tour the ship. We had breakfast in the ship overlooking the harbor. The food was good. The waiter was not very attentive. We had to call other waiters to get our waiter for a coffee refill. He gave us our coffee refill and left the check on the table. No word from him at all. We even had to call the busser to bring us a to go box. We tipped him $10 for his friendly service. Even though the service from the waiter was not good, we still tipped him 18%. We figured he must be having a bad day. Overall, I give it a four star."

"It is a hidden gem."

"Great Experience staying there. Very clean, friendly and attentive staff, and central to everything. Will stay there again when in the area. "

"Horrible experience the elevator didn’t work had to carry all my stuff the the fourth floor and my wife stuff the restaurant wasn’t open the main reason we booked there also the tv didn’t work when we got into the room we called front desk to complain about the tv and elevator no answer till the 3rd time never had a worst experience"

"Great customer service"

"The AC unit was Sooo loud. Like it hadn’t been serviced for so long. So hard to sleep at night."

"honestly the staff made my mom feel extremely unwelcome and uncomfortable they escorted her to her room and didn’t provide a room key at all said they would slide it under the door at midnight and never did then the next day same staff member was rude when she asked about the key."

"Staff was great. The towels smelled so weird and I thought it was just my set but I got a new set and it had the same smell. AC took a while to cool the room but it’s an old building. Parking was also 45 for all guest which kinda sucked."

"Convenient early check in."