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"We had a great stay. We booked 2 family rooms and it was so nice to have so much space to open the luggages and have space to walk around. The breakfast was amazing too!"

"Everything was perfect, the hotel is 5 min away from Hakata train station. The only downside would be the breakfast which is very simple but still good."

"It's very nice to have laundry inside your room."

"I recommend hotels.com and all travellers to block this hotel Unprofessional and unhelpful staffs, long time uncleaned room Dirty and bad smelling bed sheets, dirty tissue box and mirror Staffs were not willing to solve problems and kept saying to tell me to give them time and wasted me more than one hour on the phone calls. To change the bed sheets, a woman just tried to change for one bed, and she said she could not change for both beds alone, she had to call another staff to help How unprofessional their staff are"

"The room is clean. But the bathroom is more of the Japanese style which is a bit difficult for me to properly handle and enjoy the bath."

"Breakfast was great and delicious. Close to Hakata station which is great also. It will be appreciated if extra fee for the hotel stay will be noted during the booking. Extra fee is not expensive but still it will be great if the fee is posted on their website. "

"clean room everyday is good"

"Big rooms, great amenities provided "

"Breakfast not offered in hotel but in restaurant 2 floors below the Lobby. Quality of food on offer 3 stars or below. We paid over $330 per night for a small room, old furniture, old carpets and mattresses on beds almost as hard as lying on bricks. This hotel in NO WAY deserves a 9.4 rating. We were very disappointed with the quality of this hotel. The only exceptional feature of this hotel was the staff. My advice is AVOID this hotel. "