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Reviews of Pentstudio West Lake Hanoi

4 out of 5
Pentstudio West Lake Hanoi
699 Lac Long Quan Street, Hanoi

Reviews

8.6

Excellent

Rating 10 - Excellent. 13 out of 18 reviews" "
Rating 8 - Good. 2 out of 18 reviews" "
Rating 6 - Okay. 0 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 2 out of 18 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tariena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Oct 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jatinder

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 8 nights in Sep 2023
Response from The Hotel General Manager on 10 Sept 2023
Dear Jatinder,Thank you for your review. We're delighted to hear that you had a good experience during your stay.If you have any specific feedback or suggestions to help us improve, please feel free to share. We value your input and hope to have the opportunity to welcome you back in the future.Best regards,

4/10 Poor

Jung Hyun

Stayed 1 night in May 2023

8/10 Good

Brian, Crewe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location to be close enough to the heart of Hanoi but far enough out to enjoy some peace! A beautiful location in a beautiful city with plenty of room to spread out and relax.
Response from Ngo Le Dung on 27 Dec 2022
Dear Brian,Thank you so much for sharing your current stay at PentStudio West Lake Hanoi with us. It is indeed great to read your compliments of our serviced apartment. Your compliments encourage us to continuously improve our service delivery.From all of us at PentStudio West Lake Hanoi we look forward to welcoming you back in the near future.Kind regards,Ngo Le DungResidence Manager

10/10 Excellent

Vanloan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a new property with large glass windows that let in a lot of light. I stayed in a studio with a loft on an upper floor, and it was a pleasant experience due to the view of the city below. The studio has a tall ceiling, which made it an airy and open space. The kitchen was useful, because I could do some light cooking, and gave it a more home-y experience. The one concern I did have was accessibility. One needs to climb a tall staircase to get up to the loft. Therefore, I would not recommend it to an elderly or disabled person.
Response from Ngo Le Dung on 27 Dec 2022
Dear Vanloan,Thank you for sharing your current stay at PentStudio West Lake Hanoi with us. We are very happy to read your compliments of our serviced apartment like" it was a pleasant experience " and special mentioned of "it a more home-y experience". Receiving such feedbacks from resident as yours encourage us to further improve our service delivery.From all of us at PentStudio West Lake Hanoi, we look forward to welcoming you back in the near future.Kind regards,Ngo Le DungResidence Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Spacious suites
My colleague and I stayed here in separate suites for a business trip. I'm not sure I've ever had a more spacious suite anywhere! I loved that they provided a massive jug of water on arrival, so you aren't nickel and dimed for little water bottles. In-suite laundry and a beautiful bathroom rounded out the experience. The restaurant is good, but a bit pricy with limited hours. Customer service is lacking. As a business traveler, I will consider other options in the future due to their inflexibility and leaning on "policy" as an excuse. Most visitors like to stay in the Old Quarter of Hanoi, but we loved walking to the West Lake area for cafes, art, and culture.
Stayed 8 nights in Nov 2022
Response from Ngo Le Dung on 17 Nov 2022
Dear Valued Guest,Thank you so much for sharing your current stay experience at PentStudio West Lake Hanoi with us. We are very happy to hear that you love the apartment and amenities set up in the apartment such as a big gallon of drinking water. At the same time, we have well noted your feedback of the service in restaurant and have shared it with the restaurant operator for further improvement.Once again, thank you for staying with us and we look froward to welcoming you back for better stay experience.Warmest regards, Ngo Le DungResidence Manager

2/10 Terrible

anh, Glen Cove

Stayed 1 night in Oct 2022

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully managed property that worked out well in a pinch for my wife and me when our flight was cancelled. Staff was very courteous and accomodating. The rooms were very spacious and clean.
Stayed 1 night in Sep 2022
Response from Ngo Le Dung on 7 Sept 2022
Dear Douglas,Thank you so much for sharing with us your current stay experience at PentStudio West Lake Hanoi. It is indeed great to read your review and specially your mention of service from staff and cleanliness of our apartment. Your compliments is huge motivation to us.From all of us at PentStudio West Lake Hanoi we look forward to welcoming you and your wife in the near future.Warmest regards,Ngo Le DungResidence Manager

10/10 Excellent

Ratchanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superrrrrrrrrrrrrrrrrr
Stayed 1 night in Jun 2022
Response from NLDung on 23 Jun 2022
Dear Ratchanon, It is so wonderful to read your feedback on service and products at PentStudio West Lake Hanoi. Thank you so much for your excellent review. Your compliments are indeed huge motivation for us. From all of us at PentStudio West Lake, we look forward to welcoming you back in the near future. Best regards, Ngo Le Dung Residence Manager

10/10 Excellent

HIROSHI, CHIGASAKISHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
昨年もお世話になりとても素晴らしかったのでリピートです。
Stayed 5 nights in Nov 2023

10/10 Excellent

HANKYU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가격 대비 최고!
가격 대비 매우 훌륭해요!
Stayed 4 nights in Oct 2023

10/10 Excellent

Carl Mikael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

HIROSHI, CHIGASAKISHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
どのstaffも感じがよく快適に9日間を過ごせました。
Response from Ngo Le Dung on 27 Dec 2022
Dear HIROSHI san,Thank you for choosing PentStudio West Lake Hanoi as your preferred accommodation in Hanoi. It is very glad to know that we have met your expectation during your stay with us. Your special mentioned of service from staff is huge motivation to us.From all of us at PentStudio West Lake Hanoi, we look forward to welcoming you back in the near future.Kind regards,Ngo Le DungResidence Manager

2/10 Terrible

UNI MILK

Stayed 2 nights in Nov 2022

10/10 Excellent

Nobuaki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
おしゃれな設備です。
Stayed 1 night in Jun 2022
Response from NLDung on 23 Jun 2022
Dear Nobuaki. It is indeed great to read your great feedback on facilities in PentStudio West Lake Hanoi. Your compliments mean a lot to us. Thank you so much and look forward to welcoming you back in the near future. Best regards, Ngo Le Dung Residence Manager

10/10 Excellent

DEOG JU

Stayed 5 nights in May 2022
Response from Ngo Le Dung on 23 Jun 2022
Dear DEOG JU, Thank you for sharing with us your current stay experience at PentStudio West Lake. We are very happy to have met your expectation of service and quality standards. We look forward to welcoming you back in the near future. Best regard, Ngo Le Dung Residence Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and the amenities are well prepared. But the swimming pool was closed during the stay. I don’t know if it was because of the virus or not. Without that, everything is great.
Stayed 4 nights in Feb 2020