Indoor pool, open 7:00 AM to 9:00 PM, pool loungers, lifeguards on site

Reviews of Grand Vista Hanoi

4.5 out of 5
Grand Vista Hanoi
146 Giang Vo, Ba Dinh, Hanoi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 45 out of 69 reviews" "
Rating 8 - Good. 15 out of 69 reviews" "
Rating 6 - Okay. 3 out of 69 reviews" "
Rating 4 - Poor. 4 out of 69 reviews" "
Rating 2 - Terrible. 2 out of 69 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well i thaught one of the best hotels i ever stayed at in vietnam from the minute walk in to the minute we walked out the service was sensational i would highly recomend this hotel to anyone
Stayed 3 nights in May 2024
Response from Grand Vista Hanoi Hotel on 13 May 2024
Dear Mr. Brian,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

2/10 Terrible

Jeanise

Stayed 3 nights in Mar 2024
Response from Grand Vista Hanoi Hotel on 15 Apr 2024
Dear Mrs Jeanise,Thank you for your review.We apologize that your recent stay did not meet expectations. We appreciate your comments and would like to hear more details from you, if possible, via our contact below: gm@grandvistahanoi.com. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 Good

Bernadia

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities are okay. It is near small market good to buy fruits.
Stayed 1 night in Mar 2024
Response from Grand Vista Hanoi Hotel on 22 Mar 2024
Dear Bernadia,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aparte de la excelencia en el hotel, el personal de recepción fue excelente en su atención en todo momento.
Stayed 2 nights in Mar 2024
Response from Grand Vista Hanoi Hotel on 22 Mar 2024
Dear Juan,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Grand Vista Hanoi Hotel on 11 Mar 2024
Dear Alexander,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality hotel
I would highly recommend this hotel. It's had very clean rooms very comfortable bed hot water for the shower and good reliable Internet for my video calls for work that I needed to do. The breakfast buffet was great and changed every day Front desk Staff were friendly and spoke fluent English. Swimming pool and exercise room, or adequate to do my daily exercise.
Stayed 3 nights in Dec 2023
Response from Grand Vista Hanoi Hotel on 11 Mar 2024
Dear Glenn,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

atim, Silver Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Grand Vista Hanoi Hotel on 2 Jan 2024
Dear Atim,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

8/10 Good

atim, Silver Spring

Stayed 2 nights in Dec 2023
Response from Grand Vista Hanoi Hotel on 25 Dec 2023
Dear Mrs. Atim Bassey,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

Khoo Boo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Good spread of breakfast. Very easy to book Grab. Staff are helpful and courteous. The only thing is the aircon seems to get warmer in the middle of the night.
Stayed 6 nights in Dec 2023
Response from Grand Vista Hanoi Hotel on 21 Dec 2023
Dear Mr/Ms. Khoo Boo,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

Jeffrey

Stayed 3 nights in Nov 2023
Response from Grand Vista Hanoi Hotel on 17 Nov 2023
Dear Jeffrey,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

Alan

Stayed 12 nights in Aug 2023
Response from Grand Vista Hanoi Hotel on 3 Oct 2023
Dear Mr. Alan Chan,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff were friendly,but Hotel not a 5*at all. No room service after 10pM. Lobby was as a 3*Hotel. Room service was taken ages to get the order.
Stayed 6 nights in Aug 2023
Response from Grand Vista Hanoi Hotel on 13 Sept 2023
Dear Sir/Madam,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. About the room service, we appreciate your comments and we will take action on it.We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

Rongfeng

Stayed 2 nights in Sep 2023
Response from Grand Vista Hanoi Hotel on 8 Sept 2023
Dear Mr/Ms. Rongfeng,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

Wilsone

Stayed 1 night in Sep 2023
Response from Grand Vista Hanoi Hotel on 8 Sept 2023
Dear Mr/Ms. Wilsone,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

Florence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bellboy makes a difference.
The front reception staff were friendly and informative. Shared with us a spa massage and they were good. The bell boy, Peanut gave us exceptional service with great initiative. Helping us with all our luggages or even sample bags when we return for the day
Stayed 2 nights in Jul 2023
Response from Grand Vista Hanoi Hotel on 4 Aug 2023
Dear Mrs. Florence Sam,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

Logan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place, staff was friendly and helpful. Easy to order a grab and get to where we needed to be. Exactly what we needed for our short stay.
Stayed 1 night in Jul 2023
Response from Grand Vista Hanoi Hotel on 20 Jul 2023
Dear Mr. Logan Capp,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

8/10 Good

Bieri

Stayed 7 nights in Jun 2023
Response from Grand Vista Hanoi Hotel on 30 Jun 2023
Dear Mr. Bieri So,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

Ricky

Stayed 1 night in Jun 2023
Response from Grand Vista Hanoi Hotel on 20 Jun 2023
Dear Mr. Ricky,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

Craig

Stayed 1 night in Jun 2023
Response from Grand Vista Hanoi Hotel on 20 Jun 2023
Dear Mr. Craig,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

PAUL

Stayed 6 nights in May 2023
Response from Grand Vista Hanoi Hotel on 7 Jun 2023
Dear Mr. Paul,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

Seungmin

Stayed 1 night in May 2023
Response from Grand Vista Hanoi Hotel on 6 Jun 2023
Dear Mr. Seungmin,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

Tao Cheng, FRAMINGHAM

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel
Stayed 4 nights in May 2023
Response from Grand Vista Hanoi Hotel on 1 Jun 2023
Dear Mr. Tao Cheng,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

4/10 Poor

Cheng

Liked: Amenities
Disliked: Cleanliness
Stayed 3 nights in Apr 2023
Response from Grand Vista Hanoi Hotel on 10 May 2023
Dear Mr. Cheng Ming Lin,Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and would like to hear more details from you, if possible. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Anthony

Stayed 1 night in Apr 2023
Response from Grand Vista Hanoi Hotel on 13 Apr 2023
Dear Mr. Anthony,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As comfortable as you can get
Cleanliness and comfort are 02 key areas i look for in a hotel and Grand Vista Hotel score my top scores!
Stayed 2 nights in Mar 2023
Response from Grand Vista Hanoi Hotel on 6 Apr 2023
Dear Sir/Madam,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

Ryota

Stayed 2 nights in Mar 2023
Response from Grand Vista Hanoi Hotel on 14 Mar 2023
Dear Ryota,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

anthony

Liked: Cleanliness
Stayed 16 nights in Jan 2023
Response from Grand Vista Hanoi Hotel on 14 Mar 2023
Dear Anthony,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

8/10 Good

Gyongho

Stayed 2 nights in Feb 2023
Response from Grand Vista Hanoi Hotel on 24 Feb 2023
Dear Mr/Ms. Gyongho,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room
The room and the toilets were very spacious. It is near cafe and food where we went for our breakfast.
Stayed 4 nights in Feb 2023
Response from Grand Vista Hanoi Hotel on 14 Feb 2023
Dear Sir/Madam,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

Wee Cheong Wilson

Stayed 4 nights in Feb 2023
Response from Grand Vista Hanoi Hotel on 14 Feb 2023
Dear Mr. Wee Cheong Wilson,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

Dong-Hun

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staffs. Location
Response from Grand Vista Hanoi Hotel on 11 Jan 2023
Dear Mr. Dong-hun Kim,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

Rajat

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Response from Grand Vista Hanoi Hotel on 17 Dec 2022
Dear Mr/Ms Rajat,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

8/10 Good

Jitendra

Stayed 1 night in Nov 2022

10/10 Excellent

Dogyeong

Stayed 1 night in Oct 2022
Response from Grand Vista Hanoi Hotel on 31 Oct 2022
Dear Mr/Ms. Dogyeong,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future. Sincerely yours,Grand Vista Hanoi Hotel

8/10 Good

HAJIME

Stayed 4 nights in Sep 2022
Response from Grand Vista Hanoi Hotel on 21 Sept 2022
Dear Mr. Hajime Umeuchi,Thank you very much for staying with us and spending your precious time to leave us your feedback. It's our pleasure to hear that you have enjoyed your stay with us. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future. Sincerely yours,Grand Vista Hanoi Hotel

10/10 Excellent

Kevin

Stayed 6 nights in Aug 2022

8/10 Good

Teck Heng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glad to find a worthy hotel in this area. Every area ticks , except that I hope the gym could be 24 hours or late hours. Closing at 9pm is too early
Stayed 1 night in Jul 2022
Response from Rosy Nguyen on 26 Jul 2022
Dear Mr. Teck Heng Tan, Thank you very much for staying with us and spending your precious time to leave us your feedback. It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests. Once again, we truly appreciate your comments and we look forward to welcoming you back in near future. Sincerely yours, Grand Vista Hanoi

10/10 Excellent

YONG MAN

Stayed 2 nights in May 2022
Response from Rosy Nguyen on 11 Jun 2022
Dear Mr. Yong Man Yang, Thank you very much for staying with us and spending your precious time to leave us your feedback. It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests. Once again, we truly appreciate your comments and we look forward to welcoming you back in near future. Sincerely yours, Grand Vista Hanoi

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Stayed at Grand Vista Hanoi for 2 nights and I had a lovely stay! Hotel staffs were very accommodating and did their best to ensure a good experience despite the difficulties due to the ongoing pandemic. The meals were very good and abundant, at a good price too. The view and location were also excellent. Highly Recommend to stay here!
Stayed 2 nights in Jul 2021

10/10 Excellent

Ha

Stayed 2 nights in Jan 2021
Response from Rosy Nguyen on 28 Jan 2021
Dear Mr/Ms Ha, Thank you very much for staying with us and spending your precious time to leave us your feedback. It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests. Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Oct 2020
Response from Grand Vista Hanoi on 23 Nov 2020
Dear Mr. Gary Korkowski, Thank you very much for staying with us and speding your precious time to leave us your feedback. It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests. Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2020

4/10 Poor

Guy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There is no concierge at all, you can try and ask the reception but they won't help much. We ask for a recommendation for a good restaurant in the hotel area, the reception representative didn't have a single name to give us. Most of the staff does not speek English and communication with them is very difficult, quite impossible. The rooms have an unpleasant smell and when we ask if there is anything to be done, the reply was that that is a smell of new furniture, and they don't have any perfume to hide the smell (this is not a smell of new furniture). The shower is nice looking but not enough water pressure and the drain is bad so you end up showering in a big puddle. The breakfast is ok, not more than ok. And more than ok is expected from a 5 star hotel. They don't change the served food from day to day and you end up eating the same exact food every day. The food runs out very quickly and a lot of the time if you ask for something that missing they'll say that they are out. (One day only pineapple was served as a fruit, the other day no tomatoes or bell peppers so only lettuce was left) There is NO COMPLIMENTARY COFFEE! The first 5 star hotel I've stayed in that charge for an Americano , cappuccino or esspresso. They do serve black coffee out of a pitcher. The looks of the hotel is good. The rooms look nice , the lobby is as well. We've stayed at two other 5 star hotels in Hanoi and there is really nothing to compare , and the price is similar, so I would suggest y
Stayed 2 nights in Oct 2019
Response from Lisa Lan - Ecommerce Sale Manager. on 22 Oct 2019
Dear Mr. OfirDuchovne, Firstly, I would like to thank you for taking your precious time to advise of your recent stay at Grand Vista Hanoi. Since our hotel is still very new, it is only through honest feedback such as yours that we are able to improve our service. I truly apology for the inconvenience you have encountered during your stay as we have not met your expectations. I certainly empathize regarding the points you mention in your review, especially some communications between you and our staffs. Please rest assured that corrective actions have been seriously taken by related departments and necessary training will be conducted again to all our staffs at guest-contact area. In addition, our housekeeping and engineering team will invest more time and effort to immediately improve conditions of our guestrooms. Once again, I want to thank you for bringing these issues to our attention. On behalf of the team I do apologize for the inconvenience this caused and hope this experience will not refrain you from enjoying your stay at our hotel.

8/10 Good

Mayumi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルはキレイで部屋も広かったですが、シャワーブースがとても使いづらくて、ドア下の隙間から水が溢れて洗面所まで水浸しになったことがありました。 また繁華街から遠いというところも難点です。すぐ隣にGong chaがあります。 朝食はビュッフェで、いろいろな種類がありました。 ホテルの従業員は日本語は話せないようでしたが、親切で良かったです。
Stayed 4 nights in Feb 2024
Response from Grand Vista Hanoi Hotel on 11 Mar 2024
Dear Mayumi,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

KOTARO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Grand Vista Hanoi Hotel on 11 Mar 2024
Dear Kotaro,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

REIKA

Stayed 2 nights in Dec 2023
Response from Grand Vista Hanoi Hotel on 11 Mar 2024
Dear Reika,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

4/10 Poor

yoshiyuki

Travelled with partner
Disliked: Amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Grand Vista Hanoi Hotel on 3 Jan 2024
Dear Mr. Yoshiyuki Chiba ,Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and would like to hear more details from you, if possible, via our contact below: e_com@grandvistahanoi.com. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

8/10 Good

kozo

Business traveller
Liked: Cleanliness, staff & service, amenities
快適なホテルでした。
Stayed 2 nights in Sep 2023
Response from Grand Vista Hanoi Hotel on 3 Oct 2023
Dear Mr. Kozo Ishigami,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

8/10 Good

HIROMASA

Business traveller
Liked: Cleanliness, staff & service
部屋に備え付けてある宿泊ガイドに最上階レストランの営業時間が書いてあったが、レストランはまだ開業していなかった。
Stayed 2 nights in Apr 2023
Response from Grand Vista Hanoi Hotel on 3 May 2023
Dear Mr. Hiromasa Nakano,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.

10/10 Excellent

??

Stayed 3 nights in Apr 2023
Response from Grand Vista Hanoi Hotel on 1 Jun 2023
Dear Sir/Madam,Thank you very much for staying with us and spending your precious time to leave us your feedback.It's our pleasure to hear that you have enjoyed your stay with us and we have passed your compliments to our staffs. Your kind feedback is motivating and inspiring us to continue providing excellent and safe experiences to all the guests.Once again, we truly appreciate your comments and we look forward to welcoming you back in near future.