Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
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Reviews of Dolce by Wyndham Hanoi Golden Lake

5 out of 5
Dolce by Wyndham Hanoi Golden Lake
B7 Giang Vo, Ba Dinh District, Hanoi

Reviews

8.6

Excellent

Rating 10 - Excellent. 19 out of 32 reviews" "
Rating 8 - Good. 9 out of 32 reviews" "
Rating 6 - Okay. 0 out of 32 reviews" "
Rating 4 - Poor. 1 out of 32 reviews" "
Rating 2 - Terrible. 3 out of 32 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Randy

Stayed 1 night in Feb 2024

8/10 Good

Bao

Stayed 3 nights in Jan 2024

2/10 Terrible

Karan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service. Terrible location. Tacky gold spray everywhere. Booking online said twin or king bed - pretty common when they see us they just give us the king bed cause we are a couple. They told us you have twin. I’m like ok is king room available - he went an upgraded us for $50 when the same king suite was available. K whatever. Then we try to go to the pool. Not heated, it’s cold. We wanted to go work somewhere on our computers. Not a single restaurant is open, not a bar , even on the rooftop atleast have tables . Nothing. Booked a reservation at there hotel for 6:45 through reception at the steakhouse. We waited for our reservation since there was no point to leave and return. When we went we were rudely refused. Told there is a “party” and it’s booked out. K cool. Why weren’t we told this when we booked and wasted our time at hotel, could have easily gone somewhere else. They were still setting up for the party. Right after, a Chinese couple, confused after what we were told came and sat down at a table. They were helped and given drinks. Bathroom had a very weird smell to it as well. Location was terrible, far from everything. Not there fault ours . But not convenient. Would not recommend.
Stayed 1 night in Dec 2023

8/10 Good

Erick

Liked: Cleanliness, staff & service, room comfort
Golden Hotel
I was curious about the novelty of the golden rooms, so I checked in for 2 nights. Although it's a pretty hotel, I found it a little outdated. For the price I found it to be too expensive in comparison to other hotels for same price like Lotte Hotel nearby. My room was interesting with golden fixtures and an usually big bed that was very comfortable. Upon arriving I noticed that the tv was not working and took a full day to be fixed and the AC pointed exactly to the bed which made me get up in the middle of the night to turn it off. The location is not the most convenient, but it's surrounded by some interesting cafes and restaurants. I didn't try the Chinese restaurant in the hotel for I didn't find it appealing. But if you like the opulence of gold, you will find your stay here comfortable and luxurious.
Stayed 2 nights in Sep 2023

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Golden!!!! This hotel is EVERYTHING!!
Stayed 1 night in Apr 2023

10/10 Excellent

Amit

Stayed 1 night in Mar 2023

10/10 Excellent

Mark

Stayed 1 night in Feb 2023

8/10 Good

elsa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Very pleasant staff. Great condition. Large room with beautiful lake view and nice roof top pool. Breakfast is ok. Chinese restaurant very good.
Stayed 3 nights in Nov 2022

8/10 Good

Wong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nil
Stayed 1 night in Sep 2022

4/10 Poor

Vinh Hong

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Emily on 10 May 2022
Dear Our Valued Customer. Thank you for taking your time to reviewing our hotel. We really appreciate your feedback and we really sorry if there is any issue that make you feel uncomfortable at our hotel. Please kindly feel free to talk to us, we hope to be able to resolve the issues and make you happy for your next stay. We look forward to welcoming you again soon. Best Regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Emily on 27 Dec 2021
Dear Our Valued Customer. Thank you so much for taking your time to reviewing our hotel. We really appreciate your feedback and hope that you and your family have truly enjoyed the stay at Dolce by Wyndham Hanoi Golden Lake. We look forward to welcoming you again soon. Best Regards,

10/10 Excellent

Toyokazu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
広々した部屋で大人4人がゆっくり寝れるのが良かった。あと、トイレ、シャワーが２つあったのが便利だった。とても満足できる部屋でした。
Stayed 3 nights in May 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel de primera calidad
Stayed 2 nights in May 2024

10/10 Excellent

DAYEA

Stayed 4 nights in Sep 2023

2/10 Terrible

chunyoung

Stayed 1 night in Aug 2023

10/10 Excellent

Ann mari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical
We had a great stay. Feeling of luxury.
Stayed 1 night in Jul 2023

10/10 Excellent

TAKEHIKO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
思っていた以上に凄い快適
Stayed 2 nights in Apr 2023

10/10 Excellent

Huiju

Stayed 3 nights in Mar 2023

10/10 Excellent

Suho

Stayed 3 nights in Dec 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Fint hotell men servicen motsvarar inte standarden
Vi bodde i ett deluxe rum som var helt fantastiskt, bilderna motsvarar verkligheten. Städningen och service var dock under all kritik, fick tjata väldigt många gånger för att få rummet städat. Incheckningspersonalen var respektlös och frukosten var dålig (ej västerländsk). Så hade hotellets ledning satsat på att utbilda personalen så är detta ett topphotell!
Stayed 3 nights in Dec 2022

8/10 Good

deok young

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
옥상의 풀이 인상적인 곳
인테리어가 금장식이라 중국취향인듯하나 내부 청결상태나 침대.가구 상태는 괜찮았음. 베란다 비스듬히 호수전경인점도 괜찮았음 9층이었는데. 수압은 살짝 아쉬었음. 위치는 시내중심이라 교통편했고 일본인동네 근처라 그쪽 음식점과 접근성조았음. 특히 하노이 고층빌딩의 스카이라인에 걸쳐있는 27층 야외수영장은 이호텔의 시그니처 스팟임.
Stayed 2 nights in Dec 2022

10/10 Excellent

Ying Chieh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, huge difference for the service provided from different staff. Seems as a 4 star hotel.
Stayed 8 nights in Oct 2022

10/10 Excellent

eunbyul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
인피니티 풀이 너무 예뻤어요! 운좋게 하늘 맑은 날 할노이 시내를 내려다 볼 수 있었고 평일 숙박이라 온전히 즐겼답니다. 수온은 약간차게 동일했고1.2미터로 가족단위 수영장사용보단 커플여행으로 좋아요. 숙소도 깨끗했고 다리미도 빌려주시고 조식을 너무 기대안해서 그런지 만족했어요! 쌀국수 맛있었답니다. 관광객이 많은날은 수영장도 조식도 분위기 다를텐데 손님 적은날 한적하게 즐기다 와서 사진도 많이 찍고 근처 공차나 분짜맛집도 걸어다녀오고 요거트 아이스크림집도 걸어서, 롯데호텔 탑오브 하노이도 걸어서,ㅋㅋ 저흰 너무 좋았어요.
Stayed 1 night in Jul 2022
Response from Dolce By Wyndham Hanoi Golden Lake on 27 Jul 2022
Dear Valued Guest! Thank you for choosing Dolce Hanoi Golden Lake. We are glad you've had a pleasant stay with us. Thank you for your kind reviews and hope to welcome you at our hotel again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022
Response from Dolce By Wyndham Hanoi Golden Lake on 7 Jul 2022
Dear Valued Guest Kindly let us know what has led you to leave this review so we can address the issue and responsibility, and in which way can we improve our service in the future? Looking forward to you feedback

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Dolce By Wyndham Hanoi Golden Lake on 7 Jul 2022
Dear Valued Guest! Thank you for choosing Dolce Hanoi Golden Lake. We're glad you've had a pleasant stay with us. Looking forward to welcoming you to our hotel again.

10/10 Excellent

Kang Eun

Stayed 1 night in Jun 2022
Response from Dolce By Wyndham Hanoi Golden Lake on 7 Jul 2022
Dear Valued Guest! Thank you for choosing Dolce Hanoi Golden Lake. We're glad you've had a pleasant stay with us. Looking forward to welcoming you to our hotel again.

10/10 Excellent

Shinichi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全体的に清潔な印象があり良かったです。
Stayed 1 night in Dec 2021
Response from Emily on 5 Jan 2022
Dear Our Valued Customer. Thank you so much for taking your time to reviewing our hotel. We really appreciate your feedback and hope that you have truly enjoyed the stay at Dolce by Wyndham Hanoi Golden Lake. We look forward to welcoming you again soon. Best Regards,

10/10 Excellent

WooJae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
새해 첫 호텔
2022년 금의 기운을 제대로 받고갑니다 직원분들 서비스부터 청결까지 정말 좋았어요 전체적으로 조명이 좀 어두운 것 빼고는 다 좋았습니다.
입구
거실
책상
침대
Stayed 1 night in Dec 2021
Response from Emily on 5 Jan 2022
Dear Our Valued Customer. Thank you so much for taking your time to reviewing our hotel. We really appreciate your feedback and hope that you have truly enjoyed the stay at Dolce by Wyndham Hanoi Golden Lake. We look forward to welcoming you again soon. Best Regards,

10/10 Excellent

NAM CHEOL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend.
Stayed here my family included 8 months baby boy. I appreciated those staffs all really nice , kind and they are doing their job exactly on their position. Even I live in HN. But Someday If I want to take relax with family , I recommend this place. Thanks
Stayed 1 night in Apr 2021
Response from Chi Nguyen on 17 Jun 2021
Dear Mr Nam Cheol Thank you so much for taking your time to reviewing our hotel. We really appreciate your feedback and hope that you and your family have truly enjoyed the stay at Dolce by Wyndham Hanoi Golden Lake. We look forward to welcoming you again soon. Best Regards,