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Reviews of Airport Hotel Hanoi Convenient & Friendly

2.5 out of 5
Airport Hotel Hanoi Convenient & Friendly
Dien Xa Village, Quang Tien Hamlet, Soc Son District, Hanoi, Hanoi Province

Reviews

7.8

Good

Rating 10 - Excellent. 45 out of 95 reviews" "
Rating 8 - Good. 20 out of 95 reviews" "
Rating 6 - Okay. 10 out of 95 reviews" "
Rating 4 - Poor. 7 out of 95 reviews" "
Rating 2 - Terrible. 13 out of 95 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
I really liked the location. A very busy intersection and fun to watch all the scooters. Cool area to walk.
Stayed 1 night in Apr 2024
Response from Mr Henry on 26 Apr 2024
Thanks you very and see you next time.

8/10 Good

Albert

Travelled with family
Disliked: Amenities
The room was spacious. The location was not easy to find. Took two taxi drivers but still ended up with the wrong hotel.
Stayed 1 night in Apr 2024
Response from Mr Henry on 26 Apr 2024
Thanks you my friends.

2/10 Terrible

Kevin

Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Stayed 1 night in Dec 2023
Response from Airport Hotel Hanoi on 8 Jan 2024
Thanks you.

8/10 Good

Kyung

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I had a super early flight so decided to stay close to the airport on my final day - this place was great for that purpose. The staff was friendly and helpful. He set everything up for my 5 am car pick up to the airport. The room was spacious and clean. There was a lot of noise coming from outside so if you are light sleeper like me, you may have some issues with sleeping - music, cars, chickens, etc. It's a good place to stay if you need to be close to the airport but wouldn't recommend it as your main stay during your trip - not a lot going on in the surrounding area.
Stayed 1 night in Oct 2023
Response from Airport Hotel Hanoi on 1 Dec 2023
Thanks you my friends and see you next time.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You refused to allow me to check in. Even though I showed you my booking confirmation and they agreed in was the right hotel. Whoever I dealt with last night couldn’t speak any English besides telling saying “no booking, no booking” while waving his finger in my face. I believe your hotel is a scam. Instead of trying to help me, you had a group of your friends in the lobby, laughing at me because I was struggling to communicate even through translator. I would not recommend your hotel to anybody. I filed a claim against you to Expedia and to my credit card company. THIS HOTEL IS A SCAM!! I was rufused check in even after showing him my booking confirmation and using a translator app. DO NOT STAY HERE! You might show up and they wouldn’t check you in or help you.. they’ll just scream at you “no booking no booking!!”
Stayed 1 night in Sep 2023

10/10 Excellent

Jatinder

Stayed 4 nights in Sep 2023
Response from Airport Hotel Hanoi on 1 Dec 2023
Thanks you.

4/10 Poor

Stephen

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I arranged an airport pick up with the hotel, which they confirmed but they did not show up. Called the hotel and needed a helpful local at the airport to translate. Hotel said "get a taxi". Wasted 90 minutes
Stayed 1 night in Aug 2023

6/10 Okay

Shiho

Travelled with family and small children
It is a very small hotel near the airport. Good for people who are looking for a night stay outside the airport to catch a flight the next day.
Stayed 1 night in Aug 2023

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service. Close to the airport with shuttle service makes it perfect for overnight transfers.
Stayed 1 night in May 2023
Response from Mr Henry on 25 May 2023
Thanks you so much my friend and see you next time

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly. Rooms bright and clean. Excellent breakfast.
Stayed 1 night in May 2023
Response from Mr Henry. on 15 May 2023
Thanks you so much my friend and see you next time.

2/10 Terrible

Eran

Business traveller
Could not find the place and had to take another
The taxi driver could not find the place based on the hotel name and address. We reached a hotel with the exact same name, but they said they are not the one (and it didn't look like it). After spending a lot of time in the middle of the night, I took another hotel.
Stayed 1 night in Apr 2023

10/10 Excellent

Ampha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A ok
Stayed 1 night in Apr 2023
Response from Mr Henry on 9 Apr 2023
Thanks you.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner of this property was extremely helpful. I have absolutely no complaints
Stayed 2 nights in Mar 2023
Response from Mr Henry on 4 Apr 2023
Thanks you so much my friend and see you next time.

6/10 Okay

Alan B

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property has changed names and was very difficult to find - even for a native taxi driver who also spoke English. Mr. Henry had offered to pick us up at the airport, but then wanted us to call him when we arrived. But we didn't have a local SIM card, there weren't any local businesses to help us call (from domestic arrivals), and my computer could not connect to the airport free Wi-Fi. However, Mr Henry was otherwise friendly. Overall, I would not recommend this hotel.
Stayed 1 night in Feb 2023

10/10 Excellent

Satoshi

Stayed 1 night in Mar 2023
Response from Mr Henry on 4 Mar 2023
Thanks you my friends.

2/10 Terrible

Peter

Stayed 1 night in Feb 2023

2/10 Terrible

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Julie

Stayed 1 night in Feb 2023
Response from Mr Henry on 21 Feb 2023
Thanks you.

10/10 Excellent

Dong hai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Feb 2023
Response from Mr Henry on 16 Feb 2023
thanks you very much and see you next time.

4/10 Poor

Joy

Liked: Staff & service
Which Hotel???
I would second the assessment of other reviewers that (Mr.) Henry is a great asset to the company. The hotel was quiet, had a lift, plenty of hot running water and free transfer to airport. However, it wasn't the hotel I booked. I had tried to look on my phone at the map directions to the hotel but got a message saying that the location could not be found. When I arrived at Hanoi airport, I tried again. Same result. The driver had the same issue. He drove around for some time, but there are many small airport hotels on side roads and our search was unsuccessful. He rang the number,and eventually got directions which took us to Viet Village Hotel where a pleasant young man who identified himself as Henry came out to meet me and confirmed the reservation. During booking, I had read that 'Airport Hotel Hanoi Convenient and Friendly' did go under other names and thought there must have been a name change since they advertised the property, not that it was a totally different place. There were not many places around Viet Village to get food and after I'd taken a shower and returned to reception, there seemed to be no one around. The next morning in the taxi on the way to the airport I saw, on the right, 'Airport Hotel Hanoi, Convenient and Friendly'. I can only assume they advertise one hotel and then allocate bookings among a number that Henry speeds between. Though I did get somewhere to sleep, it was confusing and a little disconcerting.
Stayed 1 night in Jan 2023

6/10 Okay

Sherryl

Travelled with group
I made a reservation for twin beds and to have a taxi pick us up. Emails went back and forth for this. A Mr Henry signed the emails. When we arrived there was no taxi,but eventually we got there. The non-English speaking night clerk showed us to a room with one double bed. I tried to indicate we needed 2 beds. He took us to another room with a queen sized bed. We were very tired so agreed it was ok. The room was clean, quiet, pretty small, but all that we needed. Next morning we went down to the lobby for breakfast before taking a taxi to the airport. No food was there, but the young clerk gave us a snack and went off to order us eggs and toast. He also called for help from the English speaking owner? After a bit of back and forth he informed us that Hanoi Airport Hotel Convenient and Friendly had been out of business for 2 years and the new name was Hanoi Airport Hostel. However the sign outside still says Hanoi Airport Hotel Convenient and Friendly. I also got an email when I returned home from Mr Henry asking for a review. It's all very confusing. I believe I paid the right amount for what we got but will be looking on my credit card to see that I was only billed once (to be on the safe side). You should check into this to see what is going on so others don't get confused.
Stayed 1 night in Jan 2023

10/10 Excellent

Craig

Stayed 1 night in Jan 2023
Response from Mr Henry on 25 Jan 2023
Thanks you.

8/10 Good

Gretchen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Henry was fabulous. He communicated with us directly after booking and sent a driver to pick us up from the airport immediately. The hotel is close to the airport and clean. Henry was very attentive to us and made sure that we had everything we needed for our one night stay.
Response from Mr Henry. on 1 Jan 2023
Dear Gretchen, I am so pleased to hear that you enjoyed every moment of your stay at Airport Hotel Hanoi - Convenient & Friendly. always a pleasure to have you as a guest. The whole team will keep up the great work to welcome you back soon in Hanoi.Best regards,Mr Henry

10/10 Excellent

Jeremy

Stayed 1 night in Dec 2022
Response from Mr Henry on 1 Jan 2023
Thanks you and see you next time.

4/10 Poor

Pi -chen

8/10 Good

Alvin, Huntington Beach

Travelled with family
Liked: Staff & service
good place to stay for an overlay waiting for your next flight.
Stayed 1 night in Dec 2022
Response from Mr Henry on 14 Dec 2022
Thanks you very much and see you next time.

8/10 Good

TOSHIKAZU

Stayed 1 night in Dec 2022
Response from Mr Henry on 12 Dec 2022
Thanks you very much.

6/10 Okay

Helen

Stayed 1 night in Dec 2022
Response from Mr Henry on 8 Dec 2022
Thanks you my friend and see you next time.

10/10 Excellent

MIKE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Mr Henry was absolutely amazing
Stayed 1 night in Nov 2022
Response from Mr Henry on 17 Nov 2022
Thank you from the bottom of my heart for everything:

8/10 Good

Ward

10/10 Excellent

JOHN, Huntington Station

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr. Henry was extremely friendly and very helpful during my stay. It was a very convenient location - so close to the airport.
Response from Airport Hotel Hanoi Team on 3 Nov 2022
Dear Kathryn,I am so pleased to hear that you enjoyed every moment of your stay at Airport Hotel Hanoi - Convenient & Friendly. always a pleasure to have you as a guest. The whole team will keep up the great work to welcome you back soon in Hanoi.Best regards,Mr Henry

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful, friendly service that went beyond our expectations. Amazing breakfast. Would definitely stay there again.
Stayed 1 night in Oct 2022
Response from Airport Hotel Hanoi on 8 Oct 2022
Dear John,Thank you so much for sharing your experience at Airport Hotel Hanoi. We are very happy to know from your feedback that you really enjoyed your stay here with us especially the amazing breakfast, We will keep up our passion on work to maintain our excellent service and have better welcome you next time. Warm regards,Airport Hotel Hanoi Team

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Randal, North Reading

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is definitely not a 4-5 star hotel but decent with the money that I pay for the convenience. Things i like most was they treating all the guests like their family member from the time I got pick up to the time they dropped me off the airport. I gave them 5 stars for the services, especially with the hotel manager Henry, and I definitely will stay here a gain for future trips to Ha Noi.
Stayed 1 night in May 2022
Response from Airport Hotel Hanoi - Convenient & Friendly on 4 Jul 2022
Dear Randal, Thank you for taking the time to write such a great review about your recent stay with us! Your comments made my smile and I promise that we will always keep a sincere and genuine approach and attitude! The team does truly care for our guest and their experience here at Airport Hotel Hanoi - Convenient & Friendly and your feedback made us very proud. I am over the moon to know that you found the staff, breakfast, hotel location and the hotel facilities very much to your favorite. Such a pleasure to have you as our guest and we can only hope that your travels bring you back to Hanoi in the foreseeable future! We look forward to it! Sincerely, Airport Hotel Hanoi - Convenient & Friendly

10/10 Excellent

Jonathan, Lexington Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

HYUN SEOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편안하고 괜찮아요
잠깐 들렀다 가긴 했지만, 숙소 시설도 나름 괜찮았고, 방에서 꽃향기 나서 좋았고, 아침에 공항까지 무료로 택시를 불러줘서 좋았습니다. 공항 근처라 다음날 빠르게 공항으로 이동하기 위해 머무는 정도오는 최고 인 것 같습니다
Stayed 1 night in Nov 2020

8/10 Good

Sharon

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good place for overnight to catch an early flight
As the name says, this place is convenient and friendly, if a bit worn on the edges. Not easy to find as it's located on an alley parallel to the main street and there's no sign to help find it (even the front door has a different name on it). Best to arrange an airport pickup with the hotel for a modest charge (if you're coming from the airport, which we weren't). Our driver couldn't find it but when he called for directions, someone came out and met us on the main street and showed us the way. The staff were very friendly and helpful, even carrying our luggage up the stairs, and spoke English. The restaurant was out of many things on the menu but the meal we had was very good and we were happy not to have to go out and find a place to eat as it was late and we were tired and had an early flight. Our rooms were basic but clean and comfortable, not cramped like some similar places I've stayed, and the shower was hot. Other than airplanes taking off and landing, which is to be expected right by the airport, it was quiet and we were able to get a good night's sleep. They offered a free (pre-dawn) airport transfer, which we greatly appreciated. Overall we found this to be a convenient and friendly place to stay for a night near the airport and would recommend it as a good budget option.
Stayed 1 night in Mar 2020
Response from Airport Hotel Hanoi - Convenient & Friendly on 22 Apr 2020
Thanks you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport great friendly staff. Good food and breakfast
Stayed 6 nights in Mar 2020
Response from Airport Hotel Hanoi - Convenient & Friendly on 24 Mar 2020
Dear Sir/Madam, First of all, We would like to thank you for choosing Airport Hotel Hanoi - Convenient & Friendly for your recent stay in Hanoi, as well as for taking the time to review us. We are pleased to know that our location was convenient for you and the service given reached your expectations. Best regards, Airport Hotel Hanoi - Convenient & Friendly

10/10 Excellent

HuuThang

Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Restroom is not clean. Ratings are inaccurate. Drains and plumbing clogged causing odor, foul smell, and gunk coming out into the bathroom
Stayed 1 night in Mar 2020
Response from Airport Hotel Hanoi - Convenient & Friendly on 19 Mar 2020
Dear Sir/Madam, First of all, We would like to thank you for choosing Airport Hotel Hanoi - Convenient & Friendly for your recent stay in Hanoi, as well as for taking the time to review us. We are pleased to know that our location was convenient for you and the service given reached your expectations. However, we are very sorry to hear that our bathroom did not meet your expectations. Your comment has been shared with our Management team to fix the issue and to avoid similar situation to happen in the future. Once again, our apologies for the inconvenience caused and we hope to see you back in our hotel soon. Best regards, Airport Hotel Hanoi - Convenient & Friendly

10/10 Excellent

YEE YANG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Airport Hotel Hanoi - Convenient & Friendly on 19 Mar 2020
Dear Sir/Madam, First of all, We would like to thank you for choosing Airport Hotel Hanoi - Convenient & Friendly for your recent stay in Hanoi, as well as for taking the time to review us. We are pleased to know that our location was convenient for you and the service given reached your expectations. Best regards, Airport Hotel Hanoi - Convenient & Friendly

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
basic hotel close to the airport
The hotel is located in a dark back alley that felt unsafe to walk around at night. We were first offered a room with windows that did not close, and air conditioning not working, but were moved to a better room after our request. Contrairely to the advertising, there was no TV, no rain shower, no safe in the room. Very basic amenities, but rooms were clean and service was good. As its name says, it is friendly and convenient.
Stayed 1 night in Mar 2020
Response from Airport Hotel Hanoi - Convenient & Friendly on 22 Apr 2020
Thanks you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a no frills hotel that is very close to Hanoi airport which is exactly what we wanted. Friendly staff....picked us up at airport promptly and gave us a return at 5:30 in AM......room as promised....clean basic room and king bed ....Walked about a block and have delicious PHO.
Stayed 1 night in Feb 2020
Response from Airport Hotel Hanoi - Convenient & Friendly on 1 Mar 2020
Dear Sir/Madam, It is very pleased to hear that you and your family have enjoyed your recent stay with us at Airport Hotel Hanoi - Convenient & Friendly. Thank you for choosing and recommending our hotel. From your beautiful feedback, I and my team are happy to know that you enjoyed our warm welcome, tips for travelling, delicious dinner and attentive service from all of our staff. I will definitely forward your compliments to my team to make their days and for further encouragement. We will keep up our passion on work to maintain our excellent service and have better welcome you next time. Warm regards, Airport Hotel Hanoi - Convenient & Friendly

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Host is wonderful. Location is very close to the airport
Stayed 1 night in Feb 2020
Response from Airport Hotel Hanoi - Convenient & Friendly on 20 Feb 2020
Dear Sir/Madam, Thank you so much for sharing your experience at Airport Hotel Hanoi - Convenient & Friendly. We are very happy to know from your feedback that you really enjoyed your stay here with us especially the amazing staff, We will keep up our passion on work to maintain our excellent service and have better welcome you next time. Warm regards, Airport Hotel Hanoi - Convenient & Friendly Team

10/10 Excellent

LynneH, Annapolis, MD

Travelled with partner
Liked: Staff & service, property conditions & facilities
While not a 5* hotel, I would rank our stay here as excellent for our last night in Hanoi close to the airport. The staff were very helpful, we had a home cooked Vietnamese dinner, comfortable bed, clean room and free airport ride. All for under $26 for two, including food and three beers. I recommend this location for airport convenience not for things to do or the neighborhood.
Stayed 1 night in Feb 2020
Response from Airport Hotel Hanoi - Convenient & Friendly on 20 Feb 2020
Dear LynneH, It is very pleased to hear that you and your family have enjoyed your recent stay with us at Airport Hotel Hanoi - Convenient & Friendly. Thank you for choosing and recommending our hotel. From your beautiful feedback, I and my team are happy to know that you enjoyed our warm welcome, tips for travelling, delicious dinner and attentive service from all of our staff. I will definitely forward your compliments to my team to make their days and for further encouragement. We will keep up our passion on work to maintain our excellent service and have better welcome you next time. Warm regards, Airport Hotel Hanoi - Convenient & Friendly

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Airport Hotel Hanoi - Convenient & Friendly on 20 Feb 2020
Thanks you.

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The must-stay Hanoi airport hotel!
Great hotel airport! About a 10-15 minute walk from the airport if you don’t want to pay for a taxi or shuttle. A path leads from the airport to the sidewalk. There is a sign on the main road that leads to an alley behind. Very comfortable bed and pillow! Great customer service. I left too early to eat breakfast; however, it looked like a decent spread with fresh food. Can’t beat the price!
Stayed 1 night in Jan 2020
Response from Airport Hotel Hanoi - Convenient & Friendly Team on 28 Jan 2020
Dear Leah, It is very pleased to hear that you and your family have enjoyed your recent stay with us at Airport Hotel Hanoi - Convenient & Friendly. Thank you for choosing and recommending our hotel. From your beautiful feedback, I and my team are happy to know that you enjoyed our warm welcome, tips for travelling, delicious dinner and attentive service from all of our staff. I will definitely forward your compliments to my team to make their days and for further encouragement. We will keep up our passion on work to maintain our excellent service and have better welcome you next time. Warm regards, Airport Hotel Hanoi - Convenient & Friendly

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect overnight stay
Are so glad we booked this place. After leaving Hà Long Bay we got dropped back into the old town around 5pm. It then took 1hr 20m to get to this hotel which is next to the airport. If we had stayed in the old town catching our flight the next day would have been close. Got to hotel around 6.30pm. Seems to be a family run kind of place. As soon as we dropped the bags in the room we came down and they happily made us beef and noodles along with spring rolls. Reasonable prices too. The room itself needed a little TLC. But the main thing was the air con worked well and with my earplugs in I slept like a baby. Next morning breakfast was cooked fresh and then offered a free ride to the airport. What's not to like.
Stayed 1 night in Jan 2020
Response from Airport Hotel Hanoi - Convenient & Friendly on 23 Jan 2020
Dear Peter, It is very pleased to hear that you and your family have enjoyed your recent stay with us at Airport Hotel Hanoi - Convenient & Friendly. Thank you for choosing and recommending our hotel. From your beautiful feedback, I and my team are happy to know that you enjoyed our warm welcome, tips for travelling, delicious dinner and attentive service from all of our staff. I will definitely forward your compliments to my team to make their days and for further encouragement. We will keep up our passion on work to maintain our excellent service and have better welcome you next time. Warm regards, Airport Hotel Hanoi - Convenient & Friendly