Hanno Trip

My family and I had a lovely stay at Hotel Niwa. All the staff were extremely helpful. The room is in a great location with easy access to two train stations.

Great service. Clean and spacious room. Great concierge service team that made great last minute reservations in the busiest Japanese year end season when everyone dine out at restaurants. Lovely and best Japanese garden! All restaurants onsite take advantage of garden views/waterfalls. Spa/swimming pool very nice.

This was our second time staying here within a month. We had such a great time the first time we came back. The staff has been amazing for both stays. The room was clean, and has nice furnishings. The restaurant/bar at the hotel has also always gone above and beyond. The outdoor seating has heaters and blankets (for winter months). It's a cozy place to have a drink, dinner or deserts. There is so much to do around the hotel (even if your not interested in Anime). Would stay again.

had a pleasant stay overall. The lobby is beautiful and the staff are truly excellent. Everyone was kind, professional, and very helpful, which made a big difference. The room itself felt a bit dated and could use an update. It was clean and comfortable, but not modern. Breakfast was good and reliable, but very basic, nothing special. No complaints, just not a wow experience. Overall a solid hotel mainly because of the service and location.

This hotel is very modern and new. It is connected with a family mart which made it very convenient to get water or food etc. The only thing is that it takes 50 minutes to get to Shibuya/shinkuku area as well as Yokohama area.