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Reviews of Greentree Inn Hangzhou West Lake Avenue Hotel

3.5 out of 5
Greentree Inn Hangzhou West Lake Avenue Hotel
Middle Zhongshan Road, 211-215, Hangzhou, Zhejiang

Reviews

7.2

Good

Rating 10 - Excellent. 10 out of 47 reviews" "
Rating 8 - Good. 18 out of 47 reviews" "
Rating 6 - Okay. 12 out of 47 reviews" "
Rating 4 - Poor. 5 out of 47 reviews" "
Rating 2 - Terrible. 2 out of 47 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable stay except bathroom has no door making the attached toilet and the floor wet after bath. Very convenient location, metro station close by. Friendly staff. We shall come back again.
Stayed 9 nights in Nov 2019

8/10 Good

Tyson, Anaheim, Ca

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel location is quite awesome, close to West Lake & Street food which is bonus. Staffs were very friendly and helpful, they speak english very well too. The hotel is quite old and need renovation. It doesn't matter to me, I need a good location to explore.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
nice and cosy but too smoky in the lobby and made me cough all the times so uncomfortable . wish the hotel banned all smokers in the lobby
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
i stay in block c this time and cant sleep the whole night as someone played basket ball at 1am in the morning?? the guest next door keep talking and smell cigarette. the lobby is the worst area which is full of smoke. wish smoking is prohibited in the lobby area.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
good location and friendly staff but the hotel needs a bit of renovation as its so old now.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The price was right and the location couldn't be better; right near the metro and on the pedestrian street Hefang Street. The room had no window, but was clean and comfortable. Those with an aversion to cigarette smoke should be aware that rooms nearby are smoking rooms. The hotel is a bit rundown with worn and dirty carpets in the hallway, but overall I enjoyed my stay. Staff had some English and were very helpful.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
I loved this hotel as it was inexpensive and really centrally located, right on the pedestrian street - Hefang Street. It's a two minute walk from the metro station, right near dozens of restaurants, shops, and cool old buildings.... The front desk staff spoke some English and were very helpful and willing to use my phone translator when needed. The room, bedding, and bathroom were clean (although the rugs in the halls were not) and the bed was comfortable. I was travelling alone, and stayed four nights and felt very safe. The hotel was quiet. The only downside is that for the cheap price I paid, there was no outside window. Also although it was a non-smoking room, when the heat/ventilation system came on in the evening the smell of smoke was evident. Getting to the hotel from the train station to the hotel was easy, but it's a bit more difficult to get to the airport by public transport as it involves both metro and bus. A taxi will run about 150-250 Y and the private car I reserved (it was spring festival and I was worried about finding a cab) cost $300 Y . All in all I was very pleased with my stay here and plan to stay again.
Stayed 2 nights in Jan 2019

4/10 Poor

TARA, india

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor people hotel
Not to say remark is poor
Stayed 1 night in Jun 2018

8/10 Good

Martin

Liked: Staff & service, room comfort
Excellent location and value
Excellent location in pedestrian street of West Lake area. Staff helpful, good wifi just a bit run down as is common with budget hotels in China but still good value. Note that taxis can only get to within 100m and walk the last bit but on the plus side, no traffic noise outside your window so worth the walk!
Stayed 2 nights in Nov 2018

8/10 Good

Fei Chun

Liked: Cleanliness, staff & service
Recommended hotel to stop by
Very warm services, excellent location and price friendly. However, the room is a bit small. Definitely, will come back.
Stayed 3 nights in Oct 2018

8/10 Good

Chieh

Liked: Staff & service, property conditions & facilities, room comfort
Good value for your buck.
Good value for your buck. Excellent location for shopping and food. Room needs a bit of renovation, but is still acceptable. Most annoying was the excess shower water that wouldn't flow away after showering due to too level tiles and kept the complete bathroom floor wet. Would be nice too to match the pictures and description with the actual room size.
Stayed 2 nights in Jun 2018

6/10 Okay

Freddy, Singapore

Good location Good price
Located inside the “Yu Street” (yujie) - which is one of the famous Walking Streets in Hangzhou Good location for all tourists if you want to explore Hangzhou ancient streets, such as, Hefang Street Night Market, Wushan Night Market and others - all within walking distance Also most suitable for Muslim because the Phoenix Mosque is right beside the hotel and there are many “halal” restaurants nearby
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Dennis, Stuttgart

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes Peis-Leistungsverhältnis. Super Lage! Sehr sauber.
Stayed 2 nights in Nov 2019

4/10 Poor

Yuan ju

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
房間打掃不乾淨都是灰塵！
Stayed 1 night in Sep 2019

10/10 Excellent

Hitoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
杭州観光の拠点に良いです
地下鉄「定安路」から近く、にぎやかな南宋御街や清河坊エリアにもすぐにアクセスできる、たいへん良い立地です。西湖に行くにも10分ほど歩けば良いです。 部屋は一人旅には過不足ない作りで、清潔です。 バスルームは中国式でトイレや洗面台との間に仕切りがありませんが、換気扇を回せばすぐに乾くような床の素材になっています。 窓口の方は英語ができる方がいるので、中国語はできなくても安心です。 コスパも良く、満足度の高いホテルでした。
Stayed 2 nights in Sep 2019

10/10 Excellent

Kwok Kui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店前台的耐心姑娘
最主要是前台態度很好，因為本人國語比較差，但他們表現是明顯的有耐心，問題解答亦很細心，房內整潔，房外通道空間亦算很好（相對貴價酒店當然略遜一籌）！附近交通......因為每次出門也是滴滴，所以沒留意。整體來說，（最差到最好由1-5比分）房間整潔5，房間舒適度4，性價比4，再加一項舒心度5++，所以再到杭州，這酒店會是不二之選！
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel tout confort... où on parle que chinois
Chambre très confortable et très propre ! La rue dans laquelle l'hôtel est située est très agréable: des petits cafés et restaurants plus joliment décorés aux offres plus originales les unes que les autres ! Point négatif cependant: le personnel de l'hôtel (l'Accueil notamment) ne parle pas un mot d'anglais... que du chinois... ça complique un peu les choses !
Stayed 1 night in Aug 2019

6/10 Okay

song, 名古屋

価格相応の部屋である
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Stayed 1 night in May 2019

6/10 Okay

Verified traveller

中国現地のチェーンホテル
南宋御街という伝統的な建築を復元した歩行者のみの通りに面していて、周辺の環境は非常に良い。フロントや施設は全体的に古め。
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
場所は便利で宿泊だけなら十分満足。
フロントでは英語はもちろん日本語も通じませんが、スマホの翻訳機能を使って一生懸命に対応してくれました。 部屋は可もなく不可もなくといったところですが、シャワーが弱いのが少し不便でした。 場所は便利で、駅からも近く、周辺は歩行街となっていて食事やお土産を探すのにも便利です。 ただ、Google Mapが示す場所は少しずれていて、実際には駅の反対側、中山中路にありますので、注意が必要です。
Stayed 2 nights in Apr 2019

8/10 Good

JoanLiao

Liked: Staff & service, property conditions & facilities
一切都不錯，只是隔壁房客關門震天響。
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
中国ではあまり英語が通じないが、ここのスタッフはあまり出来ないのに頑張ってくれた。その姿勢が嬉しかった。
Stayed 1 night in Feb 2019

6/10 Okay

Pao-huei

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

siusiu

Liked: Cleanliness, staff & service
於11月16，17两晚入住，其他房間傳來非常擾人的，似在聚賭，大聲闊談的聲音，至12時才止。嚴重影响需要休息的遊客。餐廳早餐实惠，其他可接受，工作人員友善熱誠!
Stayed 2 nights in Nov 2018

6/10 Okay

Sara, 香港

Liked: Cleanliness, staff & service, room comfort
酒店位於步行街內，各種購物、飲食非常方便。距離西湖只有一個地鑯站，可以隨時欣賞西湖美景。必要的酒店設施均備，性價比高。
Stayed 3 nights in Aug 2018

10/10 Excellent

ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置非常好，很安静，家庭房很大，床品很舒适！
Stayed 1 night in Jun 2018

10/10 Excellent

JIANCHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

2/10 Terrible

Rosa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
住了杭州和南京的格林豪泰 極度失望 很髒 床凹凸不平 服務差 這家旅館以後決不考慮

4/10 Poor

Verified traveller

Disliked: Room comfort
離地鐵近。在南宋御街裡。房間小~大行李難放。隔音爛~進出吵雜。房間圖片與實際入住差很大。整體品質低下。第一次入住以後也不想再選擇這等酒店。

10/10 Excellent

karimero, 東京都 葛飾区

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
南宋御街の便利なホテル
南宋御街に面していて雰囲気はいいです。地下鉄定安路駅からも近く、西湖へも少し歩きますが便利です。観光の拠点の立地としてはいいのではないでしょうか。ビジネスホテルチェーンですので、宿泊施設も価格相応ですが、安定しています。
Stayed 1 night in Apr 2018

6/10 Okay

natty, bkk

Hotel location is great but cannot use Google map
I used Google map to search hotel name, but the real location is a different place. It was my first time in China so I didn't know people there use a different map to pin the location. I was lost for a few hours until some locals help me to find the right location. They use Baidu map. Hotel location is great, close to metro, few minutes walk from the famous walking street market. Hotel room is good except the bad smoke smell.
Stayed 1 night in Apr 2018

6/10 Okay

MS18ER

Liked: Staff & service
離西湖約1公里，離杭州車站也約1公里，位置不錯。
離西湖約1公里，離杭州車站也約1公里，位置不錯。 格林豪泰集團 還有很多飯店，屬於中低價位服務可以，靠近西湖這間設備略顯老舊但服務很好，走廊間的香菸味會從門縫進入房內，這跟飯店無關純屬客人問題。
Stayed 3 nights in Mar 2018

10/10 Excellent

sunny, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯的酒店
这里离西湖只是五分钟路程，附近有很多吃的地方，晚上很静，一点也不吵闹，房间虽然偏小，可这价格算可以，服务员很有礼貌，值得推荐。
Stayed 6 nights in Mar 2018

8/10 Good

sophiesufei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

TaiLi

Liked: Cleanliness, room comfort
好的旅店 好的景點
房間乾淨，我想這是每一個外宿者的需求。地點很棒，逛街 購物 景點 都很方便，服務人員也都很和善 熱心。不過來之前先問一下，電梯房或爬樓梯。旅館可網路標示一下，腿不好的才有選擇其他房間的決定。我還會再來的，也會介紹朋友來。
Stayed 6 nights in Jan 2018

6/10 Okay

K2taro, 東京

地下鉄駅から近く古い街並みの中にあるビジネスホテル
ホテルは地下鉄１号線、定安路駅から歩いて10分程の所にある。中国名は格林豪泰杭州西湖大道店である。古い街並み沿いにあり外に出ればすぐに観光が始まる、とても環境が良い場所にあると思う。客室は値段の割には広く備品も揃っている。ただ壁の防音は良くないので廊下の従業員の声などが聞こえてくる。これが中国だと割り切って安いホテルを利用したい旅行者にとっては良いのではないか。
Stayed 1 night in Jan 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2017

2/10 Terrible

albert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
設施舊殘破，衛生極度欠佳
極不愉快的過程，影响心情。極不愉快的過程，影响心情 極不愉快的過程，影响心情。極不愉快的過程，影响心情 極不愉快的過程，影响心情 極不愉快的過程，影响心情 極不愉快的過程，影响心情 極不愉快的過程，影响心情
Stayed 3 nights in Nov 2017

10/10 Excellent

Henning Jacobsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt beliggenhed
3 dage er for kort tid. Fremragende fodterapi på hotellets område. Acceeptabel og billig kinesisk morgenmad

8/10 Good

Kam

Liked: Room comfort

8/10 Good

Marleen, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goed!
Prettig hotel in een leuke wel toeristische omgeving. In de buurt van de lokale foodmarket en shopping area. 15 minuten lopen van het prachtige West Lake. Een aanrader voor iedereen die van het lokale leven houdt!