Thanks so much for your kind words, it was nice to meet you, enjoy the rest of your trip.

Hi Matt thank you for your review. We are aware of the buildings condition having been dumped by our builder, we hope for his return soon. This goes for the Tiler who was admitted to hospital. It hasn’t been the greatest time of late. I wander if you could try and be a little kinder to people instead of referring to me as deceptive. It’s a very nasty thing to say about someone that has fallen victim to unscrupulous tradesman. We are doing our very best to have all the repairs he left taken care of by other contractors. As far as having dangerous chemicals lying around, a can of paint hardly qualifies as a dangerous chemical and it is fully sealed. I have reminded staff to check soap levels daily and be more thorough with cleaning. Regarding showers, we know ours aren’t Japanese, they are very nice with white granite walls and individual rooms for guests to shower privately. It’s been our experience that guest love this and actually don’t like onsen baths in hotels. I hope your enjoyed Hakuba and can now appreciate that we are working hard to restore our 2 star budget hotel. In the future please try and be kind to business's you review.

Thank you for your review and you have said it perfectly, our hotel is not how it should be. We have been left to operate in an unfinished state by a builder that took advantage of me. Were doing our best and the staff are trying extra hard to make sure guests have a nice time still. I heard Callum showed you some secret pow! I am devastated to have to operate the hotel in this state. if I had known we had been treated this way by our contractor I would not have opened, luckily I did rock bottom pricing that put us as the most affordable hotel around. Your room is less than a dorm bed per person quad share :) Please have your friends that were injured contact my direct through our website. I’d like to make contact with them and apologise directly.

Thank you for your review.

Thanks so much for your kind words. We hope to see you again.

Thanks so much for your positive comments. We will take your feedback on board, we don’t actually advertise a hot breakfast, only continental but do try too keep it fresh by putting in muffins, croissants, fruit bread and do try to fit in pancakes and toasted sandwiches when we can.

Thank you Andrew. It was great having you and Naomi here.

Thanks :)

Thank you, we appreciate your review.

Thank you for your feedback.

Thank you very much for your feedback.